Felicity J Lord London reviews

★★★★★ 2/5

Trustpilot

Have not received the deposit money back yet (more than 50 days)

After visiting some other agencies, we found Felicity J Lord by chance while we were walking on Mile End Road. They were absolutely great! After talking for just a few minutes, they knew exactly what we were looking for, and showed us some nice properties. The next day we went to visit a lovely maisonette and decided to rent it. Hannah and David were very helpful. Throughout the referencing and documentation process, they always answered all our question swiftly and did everything they could to help us. They are transparent, trustful and friendly. Highly recommended!EDIT: I left the property in October 2020. It has now been more than 50 days and I have not received the deposit money back yet.EDIT 2: It is now February 2021. The deposit has not been returned yet. We have already followed all the complaint procedures on FJL website and have been ignored for more than a month. We have filed a complaint with the Property Ombudsman.I WOULD STRONGLY ADVISE AGAINST SIGNING WITH THEM

Felipe · 2 February 2021

★★★★★ 5/5

Trustpilot

Neelay Jivan at the Clerkenwell branch excelled in a difficult sale

Neelay Jivan at the Clerkenwell branch was fantastic. The sale was difficult for a number of reasons but Neelay handled everything with aplomb, and had an effective strategy for everything. I appreciated his endless patience, his great communication and support. Some people excel at their jobs, and Neelay is one of them, as well as being a lovely human.

Polly · 25 August 2023

★★★★★ 5/5

Google

Very happy with the managed rental service provided for my flat in Wapping. Special thanks to Christopher Lloyd and Gen-Lun Wong for their continued help and professionalism.

Jamie · 19 March 2025

★★★★★ 5/5

Google

Mohammed was a massive help to my girlfriend and I during the moving process, he helped secure an amazing property for us by going the extra mile with the landlord. He is always willing to help and even went out of his way on a weekend to …

Ethan · 16 April 2024

★★★★★ 5/5

Google

Can't speak highly enough about Martin and his team. Martin and Luke who oversaw my sale worked professionally and were always on hand to reply to an email or return a call, and keep me in the loop with how things were going, which was much …

Jack · 16 April 2024

★★★★★ 5/5

Google

From New Zealand, I have been working with Martin Press from Felicity J Lord Estate Agents Wapping for the past few months over the sale of a property in East London. Martin is very knowledgeable and has greatly assisted me as the sale has progressed. I highly recommend Martin as a real estate agent for the sale of a residence.

Colleen · 14 June 2023

★★★★★ 5/5

Trustpilot

Richard Williams has been an excellent…

Richard Williams has been an excellent agent in assisting us with our property search. He listened carefully to our requirements , provided sound advice and matched us with a relevant property to view. He represented his clients professionally, was well informed and I would not hesitate to contact him again to sell or buy a property in Shad Thames.

Cathy · 10 July 2023

★★★★★ 1/5

Trustpilot

0 stars! Landlords avoid at all costs!

I would actually give 0 stars if I could. I was a landlord with their Greenwich branch. Once they had your money, they were not interested in your property. Tenants were allowed to get away with anything, but given you were paying huge management fees, they still would only get back to you when they needed something. If you needed something, they would drag their heels and required constant chasing. I had the misfortune to deal with both Lily and Annette, who were rude, disingenuous, and had a bad attitude in general. And god forbid if you dared to complain. They would allegedly go through management who would inevitably find that they did nothing wrong. At a time when everything is going against landlords, even good ones, these people just made it more difficult. Avoid at all costs! One of the worst agents I have ever dealt with! Lily is very sarcastic and condescending full of empty promises. & full of lies to cover up her job. She should be sacked and dismissed for fraudulent remarks. Never ever put your house on the market with them you will regret this for the rest of your lif. They lie to tenants and landlords All they care about is commission. Avoid Avoid Avoid Avoid avoid at all cost.

JJ · 23 March 2024

★★★★★ 5/5

Trustpilot

I have worked with Charlotte De Carli…

I have worked with Charlotte De Carli for over ten years, and Charlotte always gives you a hundred percent, is always consistent and available, she takes great care, is considerate and lovely to talk to and has my best interests at heart. Charlotte is delightful, dependable and it’s always a pleasure to talk to her. Thank you Charlotte!

Rose · 2 August 2023

★★★★★ 1/5

Trustpilot

To rate this company with 1 star is…

To rate this company with 1 star is simply too much of a rating. They should be rated at a freezing mark of '-20' at very least! First of all, they provide misleading and incorrect enticing details in their online adverts by posting falsified information about details of the properties (which we have a proof of). That fact on its own serves as evidence of breaching their legal duties as an estate agent. Secondly, they run a 'favourite list' of buyers and email them BEFORE the properties are even advertised online, which basically means favouritism over any new or first-time buyers. There is literally no chance to get any property with them you want. They have also breached provisions of EAA 1979 and withheld all our offers from the vendor. They blamed their vendor meaning their clients for providing false information by the way too. As if that was an excuse for their malpractice. They have failed to provide the requested by first time buyer information. Something they are legally required to do in line with legislative requirements! They provided a false information at the meeting regarding the cost of lease minimising it to less than £10k where in fact cost of the lease would be almost 4 times more! What first time buyer could afford that?! Once the property is sold or acquired the only people who would have to worry about that would be the buyer, not them of course! They run basically a 'boys club' and only offer the available properties to the ones they know. Our last experience was already passed onto the relevant authorities, and we will not let them get away with all the stress they have caused us. A scammer estate agent is a definite understatement to describe them! Avoid at ALL cost!

TBC · 20 March 2024

★★★★★ 5/5

Google

Lee Scott showed us a property and was incredibly helpful, well-prepared, and patient with us. She was the first agent we interacted with, and easily one of the best. She knew everything she needed to about the property and kindly followed up with us about several questions we had outstanding. Even though we ended up making an offer on a different property, I'd highly recommend Lee to anyone looking for their next home.PositiveResponsiveness, Quality, Professionalism

Pieter · 25 August 2021

★★★★★ 5/5

Google

Hey there, Ben was ABSOLUTELY amazing and kind. His customer service was 5 star plus. He was able to provide information to me with exactly what I wanted and all the questions I had, he was able to answer. It's not easy these days to find someone who is patient with you, but Ben was patient and informative and was also funny with loads of personality. I can tell he will definitely progress far in his career field in property. Thank you so much for having him . Patrick

Damilola · 14 June 2020

★★★★★ 5/5

Google

My property search has been stress free as I was calling multiple agents enquiring about properties. Until I phoned this agency and Spoke to Ben he was fun, bubbly and all well rounded professional who actually made me feel like I was taking to a friend trying to help rather than an agent looking to make a deal. We went on viewings to two properties and Ben was amazing during the whole experience with a great knowledge of the area and the property itself. He noticed all the little things and advised me on the current rental market , bars , shopping areas and transport links. The experience was truly great. Thank you so much Ben.

Joanna · 14 June 2020

★★★★★ 5/5

Google

My Property search hasn’t been easy until I came across your company advertisement. I decided to call in to find out more information about the property’s .I spoke to Ben who was very professional and well spoken. He assured me which filled me with confidence, in my hopes to finding the best and suitable property. The property viewings went very well with Ben. He was very polite , friendly and well presented. I’m still currently searching but will definitely recommend this company to friends, for the excellent service .

Portia · 14 June 2020

★★★★★ 5/5

Trustpilot

David @ Bow Branch

Recently used the Bow branch to complete the arrangements for moving into one of their beautiful properties. The main point of contact was David Greenslade. I was particularly impressed with their COVID19 policies for flat viewings and tours, and the kindness and transparency shown throughout. Felicity J Lord - and particularly David - are a credit to the industry and i will - be readily recommending to friends and family. The whole process which can often be traumatising was enjoyable and straightforward. Thank you!

Lottie · 9 June 2020

★★★★★ 5/5

Google

Muzaffer was extremely helpful and sorted out my plumbing issue in a matter of days. Great support and speedy resolution

Matteo · 16 May 2025

★★★★★ 1/5

Trustpilot

Disastrous service from the CW office

Disastrous service from the CW office. Issue of a leaking pipe and broken kitchen shelf unresolved since October 2023. That is after 5.5 months. Almost three weeks before any emails are being picked up - have faced this for the past few years I have stayed as a tenant.Aggressive tone in emails from the supposedly experienced team members.And most recently, for over 3 weeks nothing was ever communicated nor there was any response to multiple chasers on the progress of finding replacement tenants.Avoid them at all costs.

Spandan · 12 March 2024

★★★★★ 5/5

Google

Danielle Ashford-Quaye looked after us throughout the 20 months it took to complete on our sale. Despite difficult trading times (owing to the pandemic and consequent downturn in property sales in E1) she displayed great professionalism and positivity. Her weekly updates were factual and friendly. She was very proactive in nudging people and processes along when they would otherwise have stalled. She is an excellent negotiator. Thank you Danielle.

Sue · 14 June 2022

★★★★★ 5/5

Google

From the outset our dealings with Martin Press were good humoured and friendly. He was always keen to keep us regularly updated. He always kept his calm and was reassuring even during the time the first two transactions fell through. The impact of the pandemic and Brexit before it, did nothing to quell his enthusiasm during a difficult time for Estate Agents, buyers and sellers alike. Thank you Martin.

Jonathan · 14 June 2022

★★★★★ 5/5

Trustpilot

Agent Charlotte De Carli

I moved to London in March 2020 and was looking for a one bedroom apartment around Angel or Clerkenwell. Over a period of 1 week, I contacted many agents, but none of the people I reached out to were as responsive as Charlotte De Carli at Felicity J Lord. Based on her quick response and how well she tailored the apartment viewings to my preferences, I found a very suitable apartment. During the viewings, she provided very candid feedback and wasn't pushy at all. In the period between my first offer and the move-in date, she handled all steps professionally and was proactive in communicating between the landlord and myself. As I had to move during Covid-19, she ensured that despite the (many!) disruptions, I was well taken care of. Even for a minor emergency on the move-in date, she was at the apartment building within 30 minutes. I would strongly recommend Charlotte to anyone that is looking for an apartment in London and wants the best service. SR

SR · 6 April 2020

★★★★★ 1/5

Trustpilot

I have never experienced property management this negligent or unresponsive.

I’ve been dealing with serious electrical faults since 27 October, and as of 4 December the issue is still unresolved. I’ve had no working oven or dishwasher for two months, and at one point they even left me without heat or electricity for 24 hours in winter. Throughout all of this, emails and calls are ignored, repairs are endlessly delayed, and no one takes responsibility. This level of neglect isn’t just inconvenient, it is dangerous. The ongoing electrical problems have put me, other tenants, our pets, and even neighboring properties at risk of short circuits and potential fire hazards. Failing to address this for over a month is a serious breach of basic safety expectations. Landlords, please pay attention: Their inaction doesn't just damage tenant wellbeing, it puts your property, your investment, and your legal compliance at risk. Persistent electrical faults, prolonged lack of repairs, and zero communication expose you to liability, safety violations, property loss, and reputational damage. In my experience, this has been the worst property management service I have ever encountered. For the sake of safety and sanity, look elsewhere.

Rafaela · 4 December 2025

★★★★★ 5/5

Trustpilot

Felicity J Lord as an estate agency…

Felicity J Lord as an estate agency were extremely professional and helpful every single time i called them. i moved in to London last year and dealt with Bow Lettings, from the very beginning they were clear and helpful and efficient in all manner. even now when i have to leave due to unfortunate circumstances they have been professional and courteous. i have personally dealt with David Greenslade and he has been great. if i could use Felicity J Lord throughout the country i would

Jake · 23 March 2020

★★★★★ 5/5

Trustpilot

Great customer service throughout

I have been using Felicity J Lord as a landlord for many years now. There have been a lot of positive changes especially if you are a landlord and using their management services: you now have a dedicated Property Manager who exclusively manages all aspects of your rented property. Carl Gunn has been fantastic over the years with provding a stellar service! I also wanted to say thank you to David Greenslade from the Bow branch who is always helpful with finding my next tenant!

Dmitry · 9 March 2020

★★★★★ 5/5

Trustpilot

I was going through immense stress due…

I was going through immense stress due to my wedding. I needed a to find a new place for me and my wifw to settle down in. All thanks to Felicty j Lord, Bilal helped me secure my new home. From the viewing all The way to move in he has been so helpful. Once I moved In I had a issue with the balcony door , Bilal FaceTimed me straight away and helped fix the issue. Best service I have ever received.

Niloy · 29 February 2020