Felicity J Lord London reviews

★★★★★ 5/5

Google

Muzaffer has been very helpful in getting the tenant agreement through the line despite him being from Another branch - he amended and got the signatures through ahead of the tenancy starting in a very short period of time. Tx you for your swiftly support!

Sophie · 4 August 2025

★★★★★ 1/5

Trustpilot

Refuses to Give Back Security Deposit

I had a pleasant experience with FJ Lord (particularly Charlotte and Sana) during my tenancy. However, after my tenancy ended, the agency has completely ignored every request to return my tenancy deposit. It has now been SIX weeks since my tenancy ended and I have had to file a dispute with TDS because my communications continue to be ignored. This agency is eager to get your business but quick to dispose of you when moving out. Other reviews seem to have similar issues with deposit returns. I do not recommend this agency until this problem is sorted.

Tessa · 3 October 2023

★★★★★ 1/5

Trustpilot

Miserable to deal with.

One of the most unprofessional, least trustworthy, potentially dishonest, pushy, flakey, disinterested, useless businesses I’ve ever worked with. Take all the bad reputation of estate agents, dial it to 11, and you’ve got day one of however many with it getting worse daily. Good luck to you if you’re stuck here. Not even just useless, but, a shining example of why countrywide licensing and ethical requirements should be enacted. It says a lot they don’t want to put anything in writing and You’ll be questioning if their staff even actually work there after a week.

Aphonic · 22 June 2026

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

The most painful and laborious guarantor referencing process I have ever been through. I was asked for yet more documents on 4 separate occasions, including copies of previously uploaded documents. Why they couldn’t just tell me what they needed up front is beyond me. On one occasion they told the tenant I needed to upload something so I had to call THEM to get them to enable the upload on the website. Ridiculous.

Rees · 5 August 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague. Dishonest, disgusting so called "management"

The first mistake I made was trusting the agent I met. He made me feel well looked after until I actually got the flat. Then, he just conveniently disappeared.I took the tenancy of a flat that was looking nice but ended up being a disaster. (The place was disgusting and never cleaned, despite it being requested in the contract. There was a big hole in a wall, left as is and still seen on photos the agency took to re-list the flat once I left. Also pictured is the mould!!!!!)I expressed many issues multiple times, the main one being mould everywhere. (and mainly around the windows because the isolation was so bad) They said they would fix it, but they never did. It got so bad that I even tried to treat it myself to feel safe, to no avail. They never showed up, not even once!During the winter months, I had no heating, and the mould got even worse, to the point that I developed health problems. In distress and trying to leave the flat because of the serious issues, they insisted that I'd still need to pay one last time despite the extraordinary situation. They robbed me of an entire month's rent when they should have released me.Unacceptable and dangerous behaviour. I almost left a note for the next tenant saying to get out because this flat is hell on earth. After all this, I remain traumatised by the condition I lived in. Belongings I had to throw away due to the mould spreading everywhere, even in the kitchen, leading me to live in fear in my own flat.Run. The people managing the properties are incapable liars. Nothing was ever done. I lost my money and ended up in a precarious situation.

Olhik · 2 September 2023

★★★★★ 5/5

Google

Martin and the team were always helpful and as keen as we were to sell the flat. It is never as smooth as you hope, Martin helped iron out the few issues and kept diplomatic relations with all the parties. Would certainly use them again.

Adam · 16 April 2025

★★★★★ 5/5

Google

Martin, Ediz and the team really helped make the purchase as painless as possible.

Steven · 16 February 2026

★★★★★ 1/5

Trustpilot

Unresponsive, negligent, unprofessional

Consistently awful experience with this agency, from the perspective of a tenant. Completely unresponsive while we lived there. We had a broken toilet for 4 months (only one in the property) and they did nothing about it. They consistently failed to follow up with any repairs in the house. We had black mould in the house (present before our move in) which they also did not treat. When moving out, they also did not complete a check out process or return our inventory, to the point that we had to go through a formal adjudication process. Genuinely awful agency. I would suggest you avoid!

Cristina · 2 June 2026

★★★★★ 5/5

Trustpilot

Exemplary customer service !!

We have recently let our property through fj Lord whom we have used for many years. We have dealt with many people over the years but have to say that on this occasion the service we received and the attendance to detail from Ayo Ayoola was outstanding !! He is always responsive to any question or query, deals with them promptly and is a valuable asset to fj Lord !!

Margaret · 20 February 2024

★★★★★ 4/5

Trustpilot

We bought and sold through FJ Lord

We bought and sold through FJ Lord, although the transactions were protracted Chris and Olivia were helpful and available throughout. They are very knowledgeable and professional, staying positive when our sale stalled, more than once! I would highly recommend this agent.

Elizabeth · 4 March 2026

★★★★★ 1/5

Trustpilot

Dreadful conversation with "Sena"

Dreadful conversation with "Sena", property manager, who contacted us about the electrical safety certificate that had expired 2 months ago. Luckily we were on the ball, and had done the required checks back in March. During the conversation, after I'd pointed out various failings by FJL and been spoken over multiple times I asked if she'd finished speaking so that I could speak to which she replied "You should be finished"!!!!! An implied threat perchance? As of today, 13th of May, our payment due on the 2nd of the month, is apparently going to arrive. Appalling service, as until yesterday evening they hadn't been in touch about their system issues regarding payments. After a conversation with their area director Julie Edwardes we agreed to part company, as she agreed the level of service given was far short of what was promised and paid for. She also listened to the call mentioned above, and was horrified. She told me the Bow branch manager would be reaching out to me. Guess what......absolutely nothing from him. Not a peep. Nada. Zilch.

Morganlord · 13 May 2026

★★★★★ 5/5

Trustpilot

Lily Porter in the Blackheath Village…

Lily Porter in the Blackheath Village branch has recently been dealing the the let of our property. She dealt very ably with an incident that occurred at the property, responding to the tenant’s needs promptly, keeping us informed and obtaining reasonable quotes for us to rectify the problem quickly. She has since negotiated a rent increase for us with the same tenant and we are very happy with the competent way in which Lily is dealing with our property rental and liaising with us in a timely manner.

Sarah · 31 March 2023

★★★★★ 5/5

Google

The staff at Felicity Lord Wapping (today I dealt with Muzaffer Sasmaz ) is incredibly helpful, friendly and efficient. The process of renewing my rental contract was turned around incredibly quickly and friendly!

Martina · 11 July 2025

★★★★★ 1/5

Trustpilot

Rude staff

The agent, Taylor Ruff made an appointment with us for 10.30 am. He sent emails and text messages confirming the appointment. My husband spent 3 hours struggling across London during a rail strike to get to the viewing only for Taylor to not show up. We made phone calls and sent messages but got no response. After waiting for more than an hour it was a 3 hour journey back. A completely wasted day. We have had no response from them to our calls and messages. No apology. I have attempted to contact the branch and/or area manager but no one will give me contact details. I was told the branch manager would call me back. She hasn't. Totally unprofessional and flat out rude.

Jade · 20 March 2023

★★★★★ 5/5

Google

Muzaffer has been outstanding in supporting me recently. He has been responsive and clear on what is required by when. The tenant is happy and the entire experience was professionally handled with no issues. Great service A delighted customer Peter

Peter · 16 April 2025

★★★★★ 5/5

Trustpilot

5star customer service

A very special thank you to Vivien and lakhan at FJLord Stoke Newington, you two have been incredible throughout this journey for me, your patience and understanding has been so appreciated. I will certainly recommend FJLord for anyone looking to rent privately. Thumbs up to you both for your outstanding person centred approach.I also would like to extend a huge thank you to Faisal at the hackney branch, this is a positive experience I will never forget. I will forever be grateful for your level of understanding and transparency throughout this entire process, you were excellent in communicating with me. Words alone is really not enough to show my gratitude. Thank you Kacy

Lisa · 1 March 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent serviceA huge thank you to Charlie Saville and the team at felicity Lloyd.The support and guidance that Charlie and the team have shown us on the sale of our late mothers house was given with empathy and passionCharlie Saville listened and understood our thoughts feelings and made sure this was reflected on the potential buyers who came to view the house. Charlie made the whole process stress free and was always at the end of the phone. I have over the years had many contacts with estate agents but none could compare to Charlie. I would recommend felicity Lloyd for anyone needing a reliable, professional, attentive trustworthy estate agents Mrs Janet orchard

JANET · 20 February 2023

★★★★★ 1/5

Trustpilot

Avoid renting through Felicity J Lord…

Avoid renting through Felicity J Lord if you value getting your deposit back. Based on my experience, they will look for any excuse to make deductions at the end of your tenancy. They may try to pressure you into paying for a “professional clean,” but this is not a legal requirement, the property only needs to be left in a reasonably clean condition. Don’t let them mislead you into unnecessary expenses. Protect yourself from the start: take extensive photos and videos when you move in and when you move out. Without solid evidence, you may find them inventing reasons to withhold your deposit.

Nieves · 26 April 2026

★★★★★ 1/5

Trustpilot

Extremely Poor Property Management Service

Letting and property management service extremely poor. Bad communication throughout the tenancy including failing to respond to emails and failing to inform of crucial communal changes including changing of locks to a bike store. It took over a month to get our deposit back from leaving the rental property with no communication despite several emails and phone calls. Also, be very careful when leaving any property as the property management/landlords kept making things up to deduct from our deposit despite evidence against their claims. Would advise letters to look at other alternatives based on my experience.

Matt · 23 April 2026

★★★★★ 5/5

Google

I had a great Experience with the company thanks to Buse. I will carry on dealing with them as they’ve been very approachable and professional at the same time. Thanks for that and for your time.

Mert · 12 May 2025

★★★★★ 4/5

Trustpilot

We were very impressed with Christopher…

We were very impressed with Christopher Lloyd at the Wapping branch. He had a tenant lined up at the asking rent within 5 days of making the initial contact, a tenant who has shown herself to be very reliable and trustworthy so far. Christopher dealt very speedily with all the surveys and documentation and responded almost immediately to any emails or messages. He deserves 5 stars. We did however struggle with FJL’s app and on line contacts. Docuserve was troublesome and a bit stressful.

Margaret · 21 December 2022

★★★★★ 5/5

Trustpilot

Olivia was great throughout the entire…

Olivia was great throughout the entire property purchase process! She was professional and tackled any issues that popped up with ease.

Darling · 2 July 2026

★★★★★ 5/5

Trustpilot

Lettings Department Shad Thames, London, Three lovely Ladies

We use the Shad Thames Branch in London SE1, Lettings Department. The lettings team of 3 lovely ladies, Gemma, Inga and Monica is very professional and always look after our interests very well. Gemma is a great sales talent. We have been using the lettings department in Shad Thames for many years. The girls are perfect with great knowledge of the market and the area. FJL can be happy to have such wonderful lettings ladies. They deserve a bonus this year. A big thanks from us to the ladies.

Andrea · 15 November 2022

★★★★★ 4/5

Trustpilot

Good management, OK contractors

We have been renting with FJL for about a year now and it has generally been good bar some of the miscommunication that has happened when we've needed a fix/inquiry in the property. We have specifically dealt with Jean and she has been great and been proactive with the requests made and makes sure to follow up, the downside is that some contractors that they send are hit and miss in terms of resolving the problem and them needing to come back etc.

Iliya · 9 November 2022