Trusted Agent profile · London
★★★★★
1,221 reviews across 2 platforms
9 New Crane Place, London, E1W 3TU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 9 New Crane Place, is rated 4.2 out of 5 across 1,221 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAnnabel rocks!
Annabel is the first agent that I worked with, wich presented genuine interest. She is truly helpful and knowledgeable.
Dear Alexandru Leonte, Thank you for your kind words, it will mean a great deal to Annabel and the whole team.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleShout out to Louise. It's rare to find someone who genuinely cares about your position and will bend over backwards to help out.
Dear Max F, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always more than happy to assist you if anything else comes up. Take care! Kind regards, Felicity J Lord Wapping Lettings
1/5
TrustpilotAbsolutely despicable service
Absolutely despicable service. Have been trying to sort out serious damp issues for a month and have been chasing to no proper response. They then send out a roofing contractor who has supposedly attended my property… except they haven’t and I’ve never let them into the property! Never answer the phone when I ring, never rent a property from this company!
I am sorry you have felt the need to leave this review. I have spoken with Sai Kher one of our in Branch Property Manager, who has been dealing with this and I can see from notes saved on the tenancy and the email chain that you have been given regular updates via telephone and email. There was a delay as we required approval from the landlord and Sai kept you in the loop on this and contractors have attended and work is scheduled as per your acknowledgement email dated 13th October 2021.I do understand that this can be frustrating for you however as mentioned Sai has kept you informed and updated.
1/5
TrustpilotMissed appointments
I arranged for two back to back property viewings that happened to be handled by two different agents at FJLord. I received email confirmations for the viewings but the agents did not show up at either, nor did they cancel or indeed answer the phone when I called them. Appalling customer service
4/5
GoogleDespite the stress during the renting process, everything went well. I want to thank the commitment and kind disposition of Mohamed Medjaoud, who was my agent. He is an excellent professional because he solved all my tireless doubts and questions and helped me understand the documentation required to rent. All my best wishes to him!PositiveResponsiveness, Professionalism
Many thanks for providing such positive feedback. If you know of anyone looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Mohamed Medjaoud, Wapping, Felicity J Lord (Lettings)
5/5
TrustpilotAll in all a great experience
We are tenants who has just used FJL to find our flat.Organising viewings was straightforward, and once we'd decided to sign for somewhere the process of getting everything organised was very simple. All done through an online portal that made the process quick and easy.Hannah and Ellie from FJL were easy to contact and very helpful any time we had questions or needed advice.All in all a great experience!
Thanks so much for the positive feedback Tommy. I will pass your comments on to the team in Bow ans it will mean a lot to them., Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotBilal is an absolutely star!
Bilal is an absolutely star! He has great, positive energy right when we first viewed the flat and during the run-up to the move he always responded promptly and went out of his way to iron out any concerns. Thanks so much Bilal for providing a first class service.
5/5
TrustpilotBrilliant service!
Couldn’t recommend enough - Mimi was excellent. Communication and support throughout. Will definitely be using again in the future.
We are very happy to have provided you with such a positive experience Ben and thank you again for the great review, it will mean a great deal to Mimi and the whole team at Islington.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotHorrible experience
Horrible experience, they only contact you when it's for their own benefit.I reported several issues with the apartment that needed to be fixed (bathroom door not well fit, blinds rail detached, bathroom extractor not working, etc.) and kept being told that they would send someone soon. I kept chasing for months and eventually gave up.
Thank you, Jose, for your review. Your feedback is very important to us and we'd like to look into this further. Could you please email us at pmcanarywharf@fjlord.co.uk with the full details so that we can investigate. We're disappointed to hear of the negative experience you had at our office. We strive for 100% satisfaction, and we regret to find out that this was not the case. We hope to hear from you soon so we can resolve your issue as quickly as possible.Felicity J Lord Canary Wharf Property Management Team
5/5
GoogleGreat experience, Bilal was very helpful and efficient. Would fully recommend using these guys!
We are very happy to have provided you with such a positive experience Jonny and thank you again for the great review. It will mean a great deal to Bilal and the team at Wapping. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotCheck out service
Check out serviceI had Felicity J Lord do the check out and check in between tenants and was very impressed. Jean was careful to check my identity on my arrival and extremely thorough in her work. She helped with an issue over keys and was expert and knowledgeable throughout.Thank you Jean!
5/5
GoogleI've seen multiple properties with Luke and always had a great experience, always helpful with details about the properties, and respectful in his follow ups without being pushy. Great agency, would recommend.
Dear Clelia thank you for taking the time to provide such positive feedback regarding Felicity J. Lord sales, it will mean a great deal to Luke. Needless to say, should you or should you know of anyone that is looking to buy or sell a property, please do pass on our details. We would love to help
5/5
TrustpilotA breath of fresh air. Finally, a friendly & helpful human
I called FJL to inquire about a property I stumbled upon and was oh so pleasantly relieved to be greeted by not only a professional and friendly human, but some kindness. It was a simple and helpful interaction, that carried all the way through to the viewing and post-viewing. Jennifer Offiah at the Islington branch, brought some humanity to an otherwise sometimes very difficult calling today. Thank you!
Thank yo for your wonderful feedback, Jen is indeed a superstar and your kind words really will make her day!Please do not hesitate to contact us if we can be of any further assistance and should you know of anyone looking to rent or let a property, we would love to help.
5/5
TrustpilotThanks Bilal for organising a viewing…
Thanks Bilal for organising a viewing for us at such short notice, especially that it was after hours!
Nawale, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help
5/5
TrustpilotRobert and the team at FJ Lord were…
Robert and the team at FJ Lord were excellent and I would recommend their services to anyone looking for a property in the Stoke Newington area. Was a pleasure to speak to the entire team and Robert kept us well informed and walked us through the entire process. Thanks again!
5/5
TrustpilotGood advisior ,Charlotte is profesional…
Good advisior ,Charlotte is profesional and dealth with our move very smoothly. Never had such an easy move !!
Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Charlotte!Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Many ThanksFelicity J Lord (Clerkenwell)
5/5
TrustpilotI have worked with Carl and David at…
I have worked with Carl and David at the bow office for a number of years excellent service
Dear George, Thank you for leaving such great feedback about your experience with Felicity J Lord Bow (Lettings). We appreciate your loyalty and will continue to provide a 5 star service for you. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotHannah was wonderful
Hannah was wonderful and very responsive to all of our questions. She made the process so easy! Thanks Hannah
Thanks so much for the positive feedback, Hannah will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotThank you Bilal for showing us the flat…
Thank you Bilal for showing us the flat last night.Good knowledge of the area and good person.
Cecile, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help
5/5
TrustpilotI have owned my buy to let flat for 8…
I have owned my buy to let flat for 8 years and since then I have used Felicity Lord as my letting agent. I have had 4 sets of tenants all of whom have been exemplary. This time Hannah and David have acted for me and found new tenants quickly. They have been thorough and helpful throughout the process. I cannot recommend them highly enough.
Juliet, thank you for your kind words , it will mean a great deal to David, Hannah and the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotExcellent service
Felicity J Lord have made the process of letting my flat for the first time incredibly smooth and stress-free. Charlotte in the Clerkenwell office was fantastic and helped us find tenants very quickly, and Jennifer Hambling in property management has provided an excellent service - kind and professional, with a very fast response rate. I would definitely recommend them if you are thinking of letting a property.
Dear Lucy,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Clerkenwell (Lettings)
5/5
TrustpilotInga has been enthusiastic to help
Inga has been enthusiastic to help, concise and very responsive. She has made moving home an easy process!
Thank you for providing such positive feedback Juliet. It will mean a great deal to Inga and the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotOnly positive!
Excellent service by the agency, Bilal has been very helpful, quick and friendly with the moving process.
Dear Eeva Tuokkola, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Bilal will be delighted to read this. If you know of anyone else who would benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotHighly recommended
Jenny has been very helpful and a pleasure to deal with. Great communication from start to finish.Highly recommended.
Thanks so much for the positive feedback, Jenny will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
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