Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

I would just like give my experience …

I would just like give my experience About the service that I had with the agent Ayo he was totally amazing. He worked with me an my partner patiently and very. Truthfully I must say. That his work was amazingly done. Thank you him I get to enjoy a beautiful home for Christmas with my family. Kind reguards. Juan Carlos,Rosemarie Maharajh an Daurys

Juan · 3 November 2023

★★★★★ 2/5

Trustpilot

Really quite poor.

Really quite poor.These guys have been unorganised and unprofessional from day 1. The referencing procedure is frustratingly complicated and will require a guarantor to be contacted and then in addition to this the estate agent will contact the boss of your guarantor despite having received bank statements, payslips and job contract. Even after this tedious, ball-aching process and we had move into our flat, we continually receive postal letters claiming that payments hadn't been made. The reality is that every payment had been sent on time but the estate agent loves to put your rent in a 'holding account' and waits until you reach out to them to check. First time they blamed the reference not being exactly as they require....but the other times, after knowing this information and sending the money with a reference to the precision they require, still carelessly throw some of the money in their holding account and send letters claiming payments need to be made. Began communicating with our landlord directly whom mutually agrees the incompetence of this company, Futility J Long.

Jay · 30 March 2022

★★★★★ 5/5

Trustpilot

Vicki and the team at FJ Lord were…

Vicki and the team at FJ Lord were fantastic! They managed to sell our flat for a very competitive price in a less than buoyant market and very quickly too. Couldn't recommend highly enough. Very personable wider team. Will use again for sure.

MC · 29 May 2019

★★★★★ 5/5

Trustpilot

Good service, high standards in terms of attention and Check in.

Finally, after several attempts around London, we meet the good service and professionalism of Felicity J Lord, and especially Inga's service, made real our dream to get our recently painted and touched up apartment in the area we wanted to live.Absolutely recommendable.

Angel · 29 October 2019

★★★★★ 5/5

Trustpilot

Jean Piper has been extremely…

Jean Piper has been extremely responsive and prompt when dealing with rental payment issues as well as arranging for repairs to be made to the property

RPG · 20 November 2022

★★★★★ 5/5

Trustpilot

Excellent service exceeded expectations

Just a great service from Sally Livermore and her team in finding excellent tenants so quickly at a price that totally exceeded our expectations. After putting on the market we had 4 offers to choose from within hours. Can’t recommend them enough.

Harry · 25 September 2019

★★★★★ 5/5

Google

I worked with Bilal and he was great! He was always very responsive and went above and beyond to make sure I was happy with the apartment found. Excellent customer service! Definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Alejandra · 14 June 2021

★★★★★ 5/5

Trustpilot

I have just recently re-let my property…with FJL

I have just recently re-let my property again with FJL and was extremely grateful for the service especially during this Covid-19 crisis. David Greenslade went above and beyond to help and take out the stress from the process. Many thanks

Lakshmi · 12 May 2020

★★★★★ 1/5

Trustpilot

WORST EXPERIENCE EVER

we were really happy with the house we found through FJL Hackney and we submitted the holding deposit as well as all references in a timely manner. Once done the agency delayed sending our contract for more than a week telling us that the landlord had to just submit some extra document which was actually a lie. We have been notified after 3 weeks of putting down our holding deposit and less than a month before we have to vacate our current house that the landlord CANCELLED our application because his daughter will move in instead? We were not offered any other option for the inconvenience caused! We are now left homeless! Never experienced something like this after we have already paid for the holding deposit almost a month prior! Also we phoned the general manager to receive an email confirmation for the refund of our holding deposit and she was extremely rude and annoyed towards us for no reason since it’s a quite normal thing to ask for when you are let down and dropped out of a tenancy the way we were. Everyone we spoke to was highly unprofessional!We have now been waiting for over 7 days for the return of our holding deposit and we still no words from the Hackney agency!!

Elena · 19 January 2022

★★★★★ 1/5

Trustpilot

Worst lettings experience EVER!

If I could give Felicity J Lord -5 stars trust me, I would. Their service from start to finish was what could only be described as unprofessional and rude! From being the most irresponsive company (where they literally avoid your calls, texts or emails) or to being so incompetent that they do not get your security deposit back without having to waste time chasing them. If you can, completely avoid this lettings company unless you want to try and rent a house with a brick wall. Very very bad customer service and they do not care about tenants, just £! Avoid and all costs please, for your own sake.

Charlotte · 1 August 2024

★★★★★ 5/5

Trustpilot

very satisfied customers

Very happy with the service provided in helping us move into our new home and the continued support to ensure all is as it should be with the house, despite a quick turn around in tenants. Robert was very informative prior to our move in date and was understanding of the situation, the whole process went smoothly for us and we couldn't be happier in our new home. Many thanks.

Robbie · 23 October 2020

★★★★★ 5/5

Trustpilot

Nice people to work with

Amanda and Annabel were very approachable and keep me up to date with any update while I was renting my apartment. Very professional and support me with my new tenants while I was having some challenges with the move in date.

Carlos · 21 October 2019

★★★★★ 1/5

Trustpilot

Felicity J Lord

Updated review. Service deteriorated significantly once I had moved into my rented property. I would never have dealings with them again, and my strong advice if you are a renter in London is to avoid them.

James · 11 April 2021

★★★★★ 5/5

Trustpilot

Great team at the Stoke Newington Branch!

The Stoke Newington team were all very helpful in our property search and accommodating our needs. Ilya was especially important in helping us to secure our desired flat. He was very responsive to queries, friendly and professional. Would definitely recommended!

Amy · 28 February 2020

★★★★★ 5/5

Trustpilot

Faisal Hussain has been extremely…

Faisal Hussain has been extremely helpful with all our queries. We had some issues to which he dealt with to our satisfaction.

Shahina · 27 February 2023

★★★★★ 1/5

Trustpilot

Avoid renting from FJL

I highly recommend you AVOID renting from FJL. We've had an awful experience with the Hackney office.1. We've been owed overpaid rent since March, which we didn't find out about till October. When we FINALLY managed to get through to someone, they at first denied that we had paid double rent even though we had given them all the documents and proof. Later they admited we were owed this amount and then told us on several occasions they had transferred the amount, which they never actually did. We've called/emailed them almost every single day but are STILL waiting for our money. 2. On the landlord's request we moved out two days before the agreed date so are ALSO owed two days rent which we were promised to receive as soon as we vacated the property. We are also yet to receive this amount even though it has almost been a month since we've moved out.3. During our tenancy, there were a lot of faults in the property (e.g. broken radiator, broken extractor fan, broken dishwasher etc etc) which we flagged but were never resolved. They also denied us compensation for this. The broken radiator and broken extractor fan even resulted in mould.

Didi · 23 December 2021

★★★★★ 5/5

Trustpilot

Navigating the rental market in London…

Navigating the rental market in London can be adventurous to say the least. Fortunately for me, Felicity J Lord was there to calm the waters. Special thanks to Madeleine Farmer for her professional approach to finding me the right flat.

David · 30 January 2020

★★★★★ 5/5

Trustpilot

Quick, efficient and helpful service

FJL in Blackheath have always been quick to respond to any requests we have, and have supported both ourselves as landlords and our tenants attentively. Rebecca is our Property Manager and we trust her to sort things quickly and appropriately.

J · 29 January 2020

★★★★★ 5/5

Trustpilot

I spoke to Jordan on a number of…

I spoke to Jordan on a number of occasions reference renting properties around the Greenwich area. Jordan has been very helpful throughout the whole enquiry and has answered all my question with a very speedy and professional service.Thanks for the help

Michael · 12 August 2019

★★★★★ 5/5

Trustpilot

I want to thank Vicki Tait from…

I want to thank Vicki Tait from Blackheath Village Branch completing my property sale. She's very efficient and kept regular communication between seller and buyer also took on the solicitors job of updating me every step of the process. I highly recommend.

Du · 17 January 2019

★★★★★ 5/5

Trustpilot

Ilya is just great

Ilya is just great! We haven’t found our place yet but his patience and support over the past months have been incredible. He is really dedicated and knows exactly what we want.. looking forward to see more properties next year!

Martina · 23 December 2019

★★★★★ 1/5

Trustpilot

FJL is the worst managing agency I have…

FJL is the worst managing agency I have ever experienced renting a property with. They are unresponsive towards myself as a tenant, and I question their ability to manage properties efficiently on behalf of an owner.I have had a contract with the Hackney branch with outstanding problems with the flat going back over a year. The team has made no effort to respond to emails or calls for at least the last six months in regards to the property. I would strongly recommend people use alternate agencies if looking for property management.

David · 23 November 2021

★★★★★ 1/5

Trustpilot

Terrible level of service

Terrible level of service. New tenant has been trying to move in for a month, checks have been done but no contracts issued. When you call to chase, they promise one thing then nothing happens, no follow up on emails or phone to communicate what’s happening. Old tenants are being chased for rent that would have been paid by new tenants if contracts had been issued and they could have moved in. Branch operating in total disarray. Do not use.

Maitreyi · 18 July 2024

★★★★★ 5/5

Google

I'm a first time buyer; Danielle in the sales team and Martin were really helpful throughout the sales process, very proactive and kept us in the loop continuously

Carlo · 14 June 2022