5/5
TrustpilotI would really recommend sterling…
I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease
Trusted Agent profile · London
Estates and Lets Ltd London reviews
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThank you so much to David
Thank you so much to David for his help and advice with my property search. Expert, friendly advice given and a really smooth and hassle free organising of my property viewings.Many thanks!
5/5
TrustpilotEllie was very pleasant to talk too
Ellie was very pleasant to talk too, calm and professional in speech, thorough with questions, what my needs and requirements are. Also Ellie was sympathetic when I explained my current house has been severally water damaged.
5/5
TrustpilotVery impressed with response to boiler…
Very impressed with response to boiler breaking down just before Christmas. Arran Southern was extremely responsive and arranged for engineers to attend asap. He was very attentive to the requirements and the firm selected was also very professional. Arran also checked on progress and we were very happy with the support provided.
5/5
TrustpilotA fantastic experience all round
Liam managed our sale brilliantly. He is polite, sharp and really understood what we wanted and helped us to get this potentially quite stressful process done with ease.As is often the case there were unavoidable delays and hassles related to our chain and searches etc, but Liam dealt with all of this very well and despite being in a very long chain, we have now sold and brought our new place without any sleepless nights.Well done stirling ackroyd. We'll be back and would recomend you to freinds.
Agent replied · 12 June 2024
Thanks Max, we're glad you're happy
5/5
TrustpilotOur experience with our property…
Our experience with our property manager, Letizi Lupi, has truly been exceptional! Letizi has consistently demonstrated remarkable professionalism and exceptional responsiveness. She goes above and beyond, promptly addressing all our questions and requests with a proactive and friendly approach. Her dedication and willingness to assist have made our renting experience seamless and stress-free. We feel fortunate to have Letizi as our property manager, and her outstanding service has truly enhanced our overall satisfaction with Sterling Accord. Highly recommend!
5/5
TrustpilotCalled utterly amazing and grateful
Never had such professional service like this in a while and David Rudley prove this to me every time, through busy times always kept me informed could never thank him enough plus of course other team members which were involved. This December is most definitely going to be a very Merry session.
5/5
TrustpilotMelissa Koleosho was really efficient…
Melissa Koleosho was really efficient in the way she she handled a long standing query concerning the freeholders next door to my property. She was very timely in following up my complaint and provided regular feedback on her actions. I had every confidence that she would resolve my issue.
1/5
TrustpilotWould be ZERO STARS if available.
Left a review on here, Amber asked me to email her to arrange return of my deposit. Emailed 10th September, but no response. Not sure why you'd publicly ask me to email if you are just continuing to ignore me?I moved out of my flat 2.5 MONTHS ago, still no deposit returned and no response from anyone at Stirling.Absolutely disgraceful service.
Agent replied · 12 June 2024
Hi Nicola, I am sorry to read your comments. As we have discussed, you were contacted on the same day your email was sent and received. I hope you will reconsider your review relating to the service your received, as your comments do not truly reflect what happened. If you would like to contact me further or have any additional points you feel deserve a little extra attention, please do get in touch with me directly - you have my email. Wishing you the very best - Amber
5/5
TrustpilotBravo Stirling and James!
Our property manager James is a star. He's super responsive, always willing to help and he always tries to accommodate our needs in the best way possible. He never misses an email or a follow-up and he always does everything remaining extremely nice and kind. The rest of the team is also very good. Not your everyday experience with property management.
5/5
TrustpilotSpot on!
Rhys and his team were extremely responsive and communicative throughout. I could always reach him and he went out of his way to be as helpful as possible. Very professional and friendly.
4/5
TrustpilotBeen instructing SA on lettings for…
Been instructing SA on lettings for many years. I primarily deal with their Hackney office where the rentals manager Bethany is both knowledgeable and efficient - she never lets me down.The agreements and ancillary paperwork is invariably handled promptly and efficiently by Donna
5/5
TrustpilotDavid Harvey gave great customer…
David Harvey gave great customer service, very informative and such a polite gentleman. I've spoken to alot of Estate Agents recently while trying to find a rental, this Estate Agent is one I would highly recommend
1/5
TrustpilotWord of caution
Have never dealt with a company that ignores requests for over six months. This includes managers and directors. Repeated emails, phone calls. Not how you treat a landlord who signed up for the fully managed service. Absolutely shocking.
Agent replied · 24 August 2024
Dear Lydia, I am sorry to hear how unhappy you are with your experience and that you seem to have not had a response back form us. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
5/5
TrustpilotThis feedback for Letizia Lupi only
This feedback for Letizia Lupi only - Letizia is very professional and friendly. She is keen to help and support with any issues.Leti - many thanks for your work! I appreciate this
5/5
TrustpilotAlex is always very friendly and…
Alex is always very friendly and professional. He responds fast and was able to answer any of my questions. His service was great and not pushy - I will definitely contact him again in the future when I need his help and expertise.
5/5
TrustpilotOliver Archer was very helpful with my …
Oliver Archer was very helpful with my recent sale in Shoreditch. He was timely relaying any questions the prospective buyer might have had, and liaised well with all parties concerned.
Agent replied · 12 June 2024
Thank you Trevor for taking the time to review us.
5/5
TrustpilotThanks Kyle!
The experience of buying our first house hasn't been without it's problems. But I can safely say, that without the help and persistence of Kyle Moran, I don't think it would have worked out.Luckily it did and we're very pleased. I would highly recommend working with Kyle, he was always available to chat and answered emails quickly. He also dealt very well with difficult solicitors and a long chain of problems regarding missing paperwork. Not an easy task!Thanks,Ally
Agent replied · 12 June 2024
We appreciate you taking the time to leave this review for Kyle. Thank you.
5/5
TrustpilotRebecca H is a great agent
She always replies on the day or the next working day. She gets the issue sorted as soon as possible. No complaints about her work.
5/5
TrustpilotThanks again to Joel from Stirling
Thanks again to Joel from Stirling. Like all the team he was very polite helpful and kept me informed at all times. I would definitely recommend Stirling Acroyd Agents. Thanks Joel for all your hard work
5/5
TrustpilotExcellent service and support
Clive Martin has been very helpful during the more than 3 years of tenancy. He has been brilliant to support the end of tenancy process and ensure that accurate information was delivered to the landlord on the property status, which allowed the refund of the deposit in full.
5/5
TrustpilotHighly recommend
Highly recommend! Transacting property in the UK is sometimes an arduous process. My transaction was made even more difficult because i live on the other side of the world. However, when the solicitors threw up hurdles, Nick was always there with a solution. Super helpful, and very professional. Thanks Nick!
5/5
TrustpilotGreat support
Had a few initial hiccups with my sale but Liam was patient, persistent and thorough. Always quick to respond and there right up until final completion. Thank you Liam.
Agent replied · 12 June 2024
Than you Ronojoy, we will pass your thanks to Liam
5/5
TrustpilotTwickenham Branch - Excellent Service
We recently sold our house through the Sterling Ackroyd Twickenham branch. Rodney and Morgan were fantastic from valuation through to completion. The head office team were also very helpful and kept us informed throughout the process. We would highly recommend.
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