Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had pretty much a perfect experience when selling my first flat with EO - I could not have asked for more. Initially I had a few discussions with other bigger estate agents who gave me very unrealistic expectations. Immediately I could tell from my first conversation with EO that the service I would get would fit me better and be more personal, and they helped me to understand the market fully and gave me realistic expectations. The marketing provided by EO was outstanding, and it was great that they created a video to showcase the property which was then marketed over instagram etc (I know other agents only do this for very high value properties, so it was nice to have that for my relatively low value studio). I had seen other properties in my building (marketed by other agents) fail to sell for many months so I was worried mine would be the same, however I did not need to worry as EO got me 6 viewings within a couple of days and I was able to accept an offer above asking price within a week of launch. Throughout the sale process Poppy was amazing at keeping things moving and chasing up solicitors etc where needed - I really didn’t need to do much at all during the sale. Thanks Elle and everyone at EO for helping make my first sale such a positive experience!
James · 27 January 2024
★★★★★ 5/5
GoogleI’ve both sold and bought properties with EO estate agents and had such a great experience with all the team, working closely with Elle and Poppy. They’ve worked around the clock to get my sales and purchases through as soon as possible, keeping me constantly updated in the process and helping to manage solicitors. I can’t recommend them highly enough.
Samantha · 15 July 2025
Agent replied · 15 April 2026
Thank you for your wonderful review! We’re thrilled that Elle, Poppy, and the team could support you throughout both your sales and purchases. Your recommendation means a lot, and we’re so pleased the process was smooth and well-managed!
★★★★★ 5/5
TrustpilotIntegrity, loyality & resilience at their core
I'd like to whole heartedly thank EO Estate Agents and specifically Katherine and Poppy. Our sale was far from easy and Katherine remained committed and resilient whilst Poppy was unwavering in her advice and support. We hope we are fortunate (or foolish) enough to sell again and we will not hesitate to reach out to Katherine (if you'll have us!) She is loyal, committed, professional but above all she's kind. She shows compassion in an industry that feels very void of that. We had faith and trust in Katherine from our first encounter and we truly are very grateful for riding the waves of that first house sale with us. We know it's been sold to the right people who were destined to start a new chapter there. With the most sincere thanks.
Amber · 14 January 2024
★★★★★ 5/5
TrustpilotFantastic experience from start to finish!
Really can't recommend EO Estate Agents highly enough! After having our flat on the market with two other agents for almost a year, we decided to go for third time lucky and sign up with Emma and her colleagues, based on recommendations from our old neighbours who had also used their services. Emma made suggestions as to what we could do to make the property more saleable, and made herself available to give the keys to contractors as needed to get work done. On the first day of marketing, we had six viewings and two offers! Emma and Poppy were readily available throughout the process for guidance, and with their help we managed to complete just before Christmas, with a turnaround time of just over three months. We were so happy with how helpful and responsive Emma and Poppy have been, and in the future if we sell our next home, we will be asking EO Estate Agents for their help again!
Angie · 7 January 2024
★★★★★ 5/5
TrustpilotSecond time and not dissapointed!
My second time using EO estate agents and was so pleased I did. My property was sold within 3 days of being on the market with 3 offers and one over ask! Although the buyers made the experience a little bit stressful with their lack of urgency, the team at EO gave me peace of mind with their great communication and expertise!
Mollie · 4 June 2025
Agent replied · 25 September 2026
Thank you for your kind words about our communication and expertise. Keeping our clients informed and giving them peace of mind throughout the process is something we really pride ourselves on.
We really appreciate your continued trust in EO and hope we have the opportunity to work with you again in the future!
★★★★★ 5/5
TrustpilotAmazing experience selling and buying
I’ve both sold and bought properties with EO estate agents and had such a great experience with all the team, working closely with Elle and Poppy. They’ve worked around the clock to get my sales and purchases through as soon as possible, keeping me constantly updated in the process and helping to manage solicitors. I can’t recommend them highly enough.
Samantha · 17 June 2025
Agent replied · 25 September 2026
Thank you so much for your fantastic review and for trusting EO Estate Agents with both your sale and purchase!
We always aim to be proactive, keep communication flowing and do everything we can to help keep things moving, so it’s wonderful to know this made a difference.
Thank you again for your kind words and for recommending us so highly. We really appreciate it and wish you all the very best in your new home!
★★★★★ 5/5
GoogleA great experience with EO when buying our first home. Katherine was brilliant and knew everything about the property and area. Throughout the buying process both Katherine and Poppy were quick to respond and helped to push our purchase through in record time. We would definitely choose EO again.
Imogen · 26 March 2025
★★★★★ 5/5
GoogleCan't thank Elle and the team enough for how well they managed the sale of my property! Brilliant agents from start to finish. I would highly recommend to anyone looking to sell their home. i always felt informed about what was going on and always knew I could get in touch with someone if I had a question or needed an update. Thank you so much! :)
Rebecca · 25 June 2024
★★★★★ 5/5
GoogleI've worked with Katherine for a couple of years during a difficult market - we initially looked to sell, then had it tenanted (also through EO), before finally putting the property back up for sale again this summer and it went under offer …
Kate · 15 April 2025
★★★★★ 5/5
GoogleFrom our first meeting with Elle she was very personable, professional and knowledgable. I have really appreciated having Elle work with me on the renting of our properties, we will definitely be working with Elle in the future as her attributes are everything that makes a great relationship/business work. Thank you
Julia · 15 July 2025
Agent replied · 15 April 2026
Thank you for your kind words! We’re thrilled to hear that Elle’s professionalism and knowledge made your experience with renting your properties so positive. We look forward to continuing to work with you in the future!
★★★★★ 5/5
GoogleA breath of fresh air! Elle and her brilliant team sold my property in May 2023, and I couldn't have asked for a better partner throughout. From the initial valuation, through to completion, Elle's team were honest, dedicated and provided brilliant communication during what can be such a challenging process.
Once the property was under offer, I never had to chase for updates on anything. Poppy kept me updated with how things were progressing and was brilliant at providing impartial advice and guidance on the overall process.
Chloe · 29 May 2023
★★★★★ 1/5
TrustpilotTime waster
Called to confirm appointment and she cancelled 10 minute later . Said would rearrange but never bothered.
Lou · 13 May 2026
Agent replied · 25 September 2026
We’re disappointed to see this review, particularly as we have been unable to identify any record of this appointment or interaction.
We take genuine customer feedback very seriously, but based on the information provided, we are unable to verify this experience or identify the individual concerned. We would therefore welcome the opportunity for the reviewer to contact us directly with further details so that we can investigate.
We are always happy to address genuine concerns, but it is important that reviews accurately reflect an actual interaction with our business.
Kind regards,
EO Estate Agents
★★★★★ 5/5
GoogleElle and her team are incredibly efficient and helpful. They guided me through my first house purchase seamlessly with support whenever I needed it. It’s a privilege to have encountered such a fantastic independent business and I would highly recommend EO estate agents.
Elena · 26 March 2025
★★★★★ 5/5
TrustpilotWe let our property with EO
We let our property with EO , they were professional throughout, they managed to get lots of viewings and although the first tenant fell through Elle was very quick to re market the property for us and Emma was very proactive in finding us a new tenant , she kept us updated every step of the way to a successful let. We would recommend them as agents and would definitely use them again.
Jo · 25 October 2023
★★★★★ 5/5
GoogleI had a fantastic experience with Elle & Poppy at EO Estate Agents. Elle was great, and super informative on the viewings I had with her. I cannot thank Poppy enough for her support, guidance, and professionalism, throughout the entire …
Katie · 15 April 2025
★★★★★ 5/5
GoogleI can't speak highly enough of the team at EO. From the beginning Emma and Elle were incredibly impressive - they worked so hard to sell our flat in a tough market. They were both supportive and helpful throughout, giving good advice and always on hand to answer questions. Once we had a buyer, the hero that is Poppy stepped in to get the sale over the line. It was quite drawn out with lots of hurdles but Poppy was there to get through them all the way, right to the end...working on her days off and even when she was sick! We also bought our new property through EO and the team worked incredibly hard to ensure we didn't lose our dream home. I don't think I could have hugged Emma harder on the day she handed over our keys. Whilst we hope not to move for a long time, when we do we will definitely use Elle and her team again and would highly recommend that everyone else does too! Thank you EO!
Elise · 30 March 2023
★★★★★ 5/5
GoogleAbsolutely brilliant - we bought our first home with Katherine and Poppy and they were amazing. Super responsive, lovely and efficient. Miles better experience than some of the big chains we interacted with!
Errin · 15 December 2025
Agent replied · 15 April 2026
Thank you for your fantastic review! We’re so pleased Katherine and Poppy could support you in buying your first home and make it such a positive experience. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleElle sold our flat for us recently and we would not hesitate to recommend her. Communication was frequent and made us feel completely on top of the process from start to finish. The online marketing was clearly very effective and we had offers very quickly when another agent had failed to do so. It's very apparent Elle and the team are all passionate about what they do and it's very refreshing to see! Thanks so much for all your help.
William · 28 February 2023
★★★★★ 5/5
TrustpilotBrilliant
Elle sold our flat for us recently and we would not hesitate to recommend her. Communication was frequent and made us feel completely on top of the process from start to finish. The online marketing was clearly very effective and we had offers very quickly when another agent had failed to do so. It's very apparent Elle and the team are all passionate about what they do and it's very refreshing to see! Thanks so much for all your help.
Will · 9 February 2023
★★★★★ 5/5
GoogleI worked with Elle and Emma at EO Estate Agents to purchase a new-build property, which completed in December. They were a pleasure to deal with, responding promptly and thoughtfully to all my questions and requests. There were a few unforeseen delays that arose, and the transaction dragged on for nearly six months until it was finalised. Elle and Emma helped to resolve all the issues that arose, and worked really effectively to mediate between the developers and buyers through the whole course of the transaction. Very impressed by their professionalism, responsiveness, personal approach, and cheerful, positive attitude - all of which really helped to defuse a stressful period!
Phoenix · 29 January 2023
★★★★★ 5/5
TrustpilotHighly responsive and personal service!
I worked with Elle and Emma at EO Estate Agents to purchase a new-build property, which completed in December. They were a pleasure to deal with, responding promptly and thoughtfully to all my questions and requests. There were a few unforeseen delays that arose, and the transaction dragged on for nearly six months until it was finalised. Elle and Emma helped to resolve all the issues that arose, and worked really effectively to mediate between the developers and buyers through the whole course of the transaction. Very impressed by their professionalism, responsiveness, personal approach, and cheerful, positive attitude - all of which really helped to defuse a stressful period!
P.K · 26 January 2023
★★★★★ 5/5
GoogleSean Sweeney.....
Wonderful experience in dealing with both Catherine and Poppy. They could not have possibly done more for me through the sale of my house. Excellent communication and efficient to the last letter. They went above and beyond! Thank you both and all the team.
Dave · 15 July 2025
Agent replied · 15 April 2026
Thank you for your kind words! We’re delighted Katherine, Poppy and the team could go above and beyond to support you throughout your sale.
★★★★★ 5/5
GoogleVery pleased with the service I received from EO Estate Agents! Their fees are very competitive. Katherine and assistant Poppy were very helpful throughout the sales and conveyancing process and responded to my emails quickly and …
John · 15 April 2025
★★★★★ 5/5
TrustpilotKnowledgeable and efficient with integrity
We worked with Elle and Poppy. Both were so helpful in the sale of our home. Elle has created a fantastic team who go over and above to support customers. They are highly professional, keeping us informed at all times. They operate with an integrity that isn’t easy to find. Poppy was instrumental in getting the sale complete, coordinating solicitors and ensuring complex legal issues were worked through efficiently. I was recommended EO by neighbours who had used them who have all had the same positive experience.
Jon&Nikki · 27 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.