Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding service from start to finish
I had an excellent experience with this estate agency. Elle and Poppy were incredibly quick, proactive, and consistently chased up solicitors and all parties involved, which made a huge difference to the whole process. Communication was clear and timely, and they kept everything moving smoothly even when things could have slowed down. Thanks to their efficiency and professionalism, the transaction progressed very well and completion was smooth and fast. Their commitment and attention to detail really stood out.
I would highly recommend them to anyone looking for a reliable, responsive, and professional estate agent.Thanks Elle&Poppy!
Nimal · 15 January 2026
Agent replied · 15 April 2026
Thank you so much for your review! We’re delighted to hear that Elle and Poppy’s proactive approach and persistence helped keep everything moving smoothly through to a fast and successful completion. Their commitment and attention to detail are something we’re very proud of and your kind words mean a great deal to the whole team.
★★★★★ 5/5
GoogleKatherine and Poppy provided a superb service for a joint sale of a flat with two of the owners based abroad. The communication throughout was brilliant and Katherine went the extra mile to help prepare the property for sale when no one from our side was available to do so. Poppy showed commitment and tenacity in helping push some difficult buyers and lawyers into exchanging and completing the sale. A really brilliant experience, highly recommended.
Dimmy · 15 November 2025
Agent replied · 15 April 2026
Thank you for your wonderful review! We’re delighted to hear that Katherine and Poppy provided such superb support throughout your sale, especially with the added complexities involved. Your recommendation means a great deal to us and we’re so pleased we could help achieve a successful outcome.
★★★★★ 5/5
GoogleI have absolutely loved using EO Estate Agents. Being a first time buyer the whole process was quite intimidating but Elle and her team made the experience as seamless for me as they could. From having a lot of knowledge during the sale, to being exceptionally quick to respond whenever I had any issues as the sale was going through, and even going up and beyond for things like measurements in the property and endless visits, they couldn't have done more for me. I would recommend them to anyone
Lewis · 15 September 2025
Agent replied · 15 April 2026
Thank you for your lovely review! We’re so glad Elle and the team could make your first-time buying experience seamless and supportive. Your recommendation means a lot to us and we wish you all the best in your new home!
★★★★★ 5/5
GoogleI recently purchased my first home with the support of EO, and I would like to thank Elle and Poppy in particular for their outstanding help throughout the process. They were always easy to reach, responsive, and proactive in following up with the solicitors and vendor, which really helped to speed things up. I was kept up to date at every stage and felt well supported from start to finish. Thanks to their professionalism and dedication, the whole experience was smooth and stress-free.
Melis · 15 September 2025
Agent replied · 15 April 2026
Thank you for your kind words! We’re thrilled Elle and Poppy could make your first-time buying experience smooth and stress-free. Your feedback means a lot and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotGreat service from EO
I recently purchased my first home with the support of EO, and I would like to thank Elle and Poppy in particular for their outstanding help throughout the process. They were always easy to reach, responsive, and proactive in following up with the solicitors and vendor, which really helped to speed things up. I was kept up to date at every stage and felt well supported from start to finish. Thanks to their professionalism and dedication, the whole experience was smooth and stress-free.
Melis · 1 September 2025
Agent replied · 25 September 2026
Thank you so much for your wonderful review.
It was a pleasure helping you through the process, and we’re so pleased to hear that you felt supported and kept informed from start to finish. Buying your first home can feel daunting, so it’s fantastic to know that Elle and Poppy were able to make the experience as smooth and stress-free as possible.
We really appreciate your kind words about their responsiveness and dedication. We’ll be sure to pass your lovely feedback on to them both.
Wishing you all the very best in your new home!
★★★★★ 5/5
GoogleI’ve had a great experience with EO Estate Agents. Ellie has been incredibly helpful throughout the process, always professional, approachable, and quick to respond to any questions I had. She made everything feel smooth and stress-free, going the extra mile to ensure I was comfortable and well-informed at every stage. I really appreciate her dedication and would highly recommend both Ellie and EO Estate Agents to anyone looking for a reliable and supportive agency.
Baba · 15 September 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! It’s always a pleasure working with you and your recommendation means a great deal to us!
★★★★★ 5/5
GoogleVery professional and pleasant experience with Elle and her team. With us knowing very little about property sales etc, Elle put us at ease and explained everything clearly. Elle and her team have been exceptionally quick at responding to any queries that we have had and providing us with any additional information we have required, which is great and feels as though they actually care about their clients. They have been really great to work with so far. I will continue to use Elle and I would highly recommend EO Estate Agents to anyone that is looking for an easy, professional experience in selling or buying. Thank you!!
J · 15 July 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We’re delighted that Elle and the team could make the process clear, supportive, and stress-free for you. Your recommendation means a lot, and we look forward to continuing to work with you!
★★★★★ 5/5
TrustpilotTop-Notch Service from Start to Finish
I’ve now sold two properties and rented out one through EO in SW London, and every time they’ve been absolutely brilliant. My most recent sale completed just last week, and I couldn’t be happier with the price Elle secured. Elle and the team are total pros, they use smart marketing, know the area inside out, and genuinely work to get you the best result.
Kate · 14 August 2025
Agent replied · 25 September 2026
Thank you so much for such a fantastic review and for choosing EO Estate Agents not once, but three times!
We’re absolutely delighted to hear how happy you are with your most recent sale and the price Elle achieved for you. Knowing that you felt completely supported and kept up to date throughout the process, particularly while being based outside of London, means a great deal to the whole team.
We always aim to combine strong local knowledge and smart marketing with proactive communication to achieve the best possible result for our clients, so it’s wonderful to hear that this came across.
Thank you again for your continued trust in EO and for recommending us to your friends, we really do appreciate it. We look forward to helping you again in the future!
★★★★★ 4/5
GoogleElle and Poppy were very helpful. Elle has good selling skills vital for effective estate agent and Poppy good administrator. My sale was difficult in a weak market. The process took a long time with no chain. However they were persistent but it is a stressful process and not easy. Thank you Elle and Poppy.
Peter · 15 November 2025
Agent replied · 15 April 2026
Thank you for your honest review. We appreciate your patience and trust, and we’re glad their persistence helped see the sale through.
★★★★★ 5/5
GooglePoppy was an absolute superstar from start to finish. She advised us on the market, got great photos and a video done for the property and we subsequently had two offers on the apartment. She chased solicitors for us and held our hand through the whole process. I can't recommend her enough. Thank you Poppy.
Verity · 15 November 2025
Agent replied · 15 April 2026
Thank you for your wonderful review! We’re thrilled to hear that Poppy could support you throughout the process and help achieve great results. She’ll be delighted by your kind words. Wishing you all the best with your new chapter!
★★★★★ 2/5
GoogleI’m not sure what to make of this, but it was the most bizarre experience I’ve ever had of being shown around a flat. I was apprehensive about using an unheard of estate agent as I’ve always stuck to well known ones. All seemed good at first when speaking to Leanna who made me feel at ease with her chirpy regional dialect, but then the viewing.. Well, Leanna showed up on time and we went inside. The tenants were out and the property was exactly as it looked on the website, so no complaints there, but then she started helping herself to biscuits, saying “I won’t tell if you don’t”. It didn’t stop there.. she opened the fridge and started putting items in a plastic carrier bag. Not even anything of value - it was literally butter and eggs.
I would have given 2.5 stars if I could, but as it was either 2 or 3 I opted for 2. It wasn’t a mediocre experience, and credit where it’s due for the property being nice, it was just incredibly odd. Needless to say I didn’t put in an offer.
J · 12 April 2026
Agent replied · 15 April 2026
Hi J,
What a bizarre fake review to leave on a small independent business…
Interesting that Leanna only started with us last Monday and since then, has only done viewings on a “house”, not a flat. Nor has she had a viewing with anyone by the name of “J”.
Leanna has many years of experience and is an excellent addition to the team.
It’s a shame you didn’t “put an offer in” as we would have used the “eggs and butter” to bake you a congratulations cake on the best fake review we’ve had to date.
Best wishes,
Our “Unheard of Estate Agents”
(With 4.9 stars out of 129 reviews)
★★★★★ 5/5
GoogleKatherine sold our flat for us and we had final offers (above asking) within 4 days of going on the market. Katherine was pragmatic, knowledgeable and a pleasure to deal with. Highly recommended - she is a cut above the rest!
Naomi · 15 October 2025
Agent replied · 15 April 2026
Thank you for your fantastic review! We’re delighted to hear that Katherine could achieve such great results for your flat and make the process enjoyable. Your recommendation means a lot to us!
★★★★★ 5/5
GooglePoppy, Katherine and the team were super helpful with my flat purchase. Kept me updated the whole time and the process moving along by chasing on both sides. They're all really nice throughout too, I'd highly recommend them
Maiya · 15 September 2025
Agent replied · 15 April 2026
Thank you for your kind words! We’re delighted to hear that Poppy, Katherine and the team could support you throughout your flat purchase and keep everything moving smoothly. Your recommendation means a lot to us and we’re so pleased you felt well looked after throughout the process!
★★★★★ 5/5
TrustpilotInvaluable support and guidance
Purchasing our home through EO meant that we had the support, guidance (and reassurance!) through every step, invaluable for two first time buyers. We really can’t thank Poppy and Katherine enough for all they did during the process.
Hannah · 22 June 2025
Agent replied · 25 September 2026
Thank you so much for your lovely review.
We’re so pleased to hear that Poppy and Katherine were able to provide the support, guidance and reassurance you needed throughout the process. Buying your first home can feel like a big step, so it’s wonderful to know that you felt well looked after along the way.
It was a pleasure helping you both and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleHaving known the team from past I had recommended them to many of my friends and family, so when it came to my turn to sell I only spoke with them and wasn’t disappointed. My flat was under offer within a week. They have been supportive with the sale processes, chasing solicitors and answering questions always coming back to me quickly. I highly recommend Katherine the team and company.
Kara · 15 June 2025
★★★★★ 5/5
TrustpilotBest experience with an estate agent to date!
Elle and her team are incredibly efficient and helpful. They guided me through my first house purchase seamlessly with support whenever I needed it. It’s a privilege to have encountered such a fantastic independent business and I would highly recommend EO estate agents.
Elena · 25 March 2025
Agent replied · 25 September 2026
Thank you so much for your wonderful review and for choosing EO to help you with your first home purchase!
We’re delighted to hear that you felt supported and guided throughout the process. Buying your first home can feel daunting, so knowing that we were able to make the experience seamless and be there whenever you needed us means a great deal.
★★★★★ 5/5
GoogleI’ve worked with Elle and the team for a number of years now, they are knowledgeable, honest, driven and a pleasure to work alongside. I wouldn’t hesitate in recommending them to my clients.
Eve · 15 July 2025
Agent replied · 15 April 2026
Thank you for your kind review!
★★★★★ 5/5
TrustpilotOver the years I have worked with Elle…
Over the years I have worked with Elle and the team and I cannot recommend them enough. The team are so professional, caring approachable and I look forward to continuing working with them
Julia · 17 June 2025
Agent replied · 25 September 2026
Thank you so much for your lovely review and for your continued support of EO Estate Agents.
We’re so grateful for your kind words about the team. We always strive to be professional, approachable and genuinely caring in everything we do, so it means a lot to know this has been your experience.
We look forward to continuing to work with you and really appreciate your continued trust in us!
★★★★★ 5/5
GoogleI have had a brilliant and seamless experience in purchasing my property. Katherine and Poppy have been great support, super friendly and approachable whilst maintaining excellent communication throughout the whole process. Their approach was highly proactive and considerate and ensuring each milestone was hit timely. I would recommend EO Estate Agents to anyone! Thank you! ☺️
Alicia · 15 January 2026
Agent replied · 15 April 2026
Thank you for your lovely review! We’re so pleased to hear you had a seamless experience and that Katherine and Poppy were able to support you throughout. Your recommendation means a lot to us. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotElle and her team have been brilliant
Elle and her team have been brilliant. From the very first viewing and throughout my tenancy they have been timely, helpful and friendly at every turn. Cannot thank them enough and sad to be moving!
Lara · 20 March 2025
Agent replied · 25 September 2026
Thank you so much for your lovely review! It’s been a pleasure looking after you from your very first viewing throughout your tenancy.
We’re so pleased to hear that you found the team timely, helpful and friendly throughout your time with us. We’re sorry to see you go, but we really appreciate you choosing EO and your kind words about the team.
Wishing you all the very best for your next chapter, and hopefully we’ll have the opportunity to work with you again in the future!
★★★★★ 5/5
TrustpilotI absolutely loved using EO Estate…
I absolutely loved using EO Estate Agents. They were informative during the sale, knew absolutely loads about the property then couldn't do more for me once my offer was accepted. From helping me with chasing the seller, and going up and beyond with measurements at the apartment etc. they were a joy to use. I wouldn't hesitate in using them again and recommend them to anyone
Lewis · 4 September 2025
Agent replied · 25 September 2026
Thank you so much for your lovely review! It was an absolute pleasure helping you throughout the sale and we’re so pleased to hear that you felt well supported, both during the sale and once your offer had been accepted.
We’re always happy to go the extra mile, so it’s wonderful to hear that the additional help with chasing the seller and measurements made a difference.
Thank you again for choosing EO Estate Agents and for recommending us. We really appreciate it and would love to work with you again in the future!
★★★★★ 5/5
GoogleBest estate agent. After having the flat with a high street estate agency for 3 months with no viewings, I spoke to Elle, best thing ever, she put it on the market and the viewings started to come with her and then Katherine, both are very down to earth, approachable and knowledgeable, once offer was accepted Poppy took over and she was on top of things, keeping everyone moving and kept me informed of everything. Please trust them, you will not be disappointed.
Angela · 26 April 2024
★★★★★ 5/5
GoogleI’m so pleased we choose Katherine and EO to sell our flat. She was approachable and professional, easy to speak with and made time to answer any questions we had along the way. I was even more relieved when we started to look at properties locally and discovered it’s not a given that agents seek feedback from viewings or even return your calls! When we accepted an offer Poppy was fantastic at keeping things moving along and again was very easy to contact and always happy to answer questions. Would definitely recommend EO to others looking to sell their property.
Jessica · 26 February 2024
★★★★★ 5/5
TrustpilotIn 5 months of property search
In 5 months of property search, Emma was by far the most helpful and knowledgeable of all the agents I met. Emma knew every property inside and out and was so insightful and helpful with regards to explaining the process. I still consult her for her opinion with respect to the property market which goes to show her kindness and commitment to her role and also how much I value her opinion.
Natalie · 9 November 2021
Agent replied · 5 July 2023
Thank you so much for your kind review Natalie. It was a pleasure working with you and I and the rest of the team are happy to help anytime.Emma
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