Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRating only, no written review.
Simona · 27 August 2021
Agent replied · 27 August 2023
POOR REVIEWS CAN BE MISLEADING. In this case, it certainly is. The reviewer is unhappy the owner has disputed the return of her deposit. Because of this. we get a poor review.
In many cases a poor review is written because someone doesn't get an outcome they'd hope for, its not necessarily poor service!
My advice to all tenants to avoid disputes at the end of a tenancy.
1. Make sure your rent is paid up to date.
2. Make sure you clean thoroughly and don't just tidy up.
3. Expect damages to property or possessions to be claimed for.
4. Hand the property back in the same condition as you received it.
5. Expect to pay for the full notice period.
6. If there is a dispute, expect the disputed amount to be held back, until resolved.
7. Remember, in many cases it is the agents legal responsibility to hold the deposit until a resolution is agreed. We can not just give it back without correct permission.
★★★★★ 5/5
GoogleRating only, no written review.
James · 28 February 2021
★★★★★ 1/5
GoogleRating only, no written review.
Simona · 21 February 2021
Agent replied
POOR REVIEWS CAN BE MISLEADING. In this case, it is, as the reviewer is unhappy the owner has disputed the return of her deposit. Because of this. we get a poor review.
In many cases a poor review is written because someone doesn't get an outcome they'd hope for, its not necessarily poor service!
My advice to all tenants to avoid disputes at the end of a tenancy.
1. Make sure your rent is paid up to date.
2. Make sure you clean thoroughly and don't just tidy up.
3. Expect damages to property or possessions to be claimed for.
4. Hand the property back in the same condition as you received it.
5. Expect to pay for the full notice period.
6. If there is a dispute, expect the disputed amount to be held back, until resolved.
7. Remember, in many cases it is the agents legal responsibility to hold the deposit until a resolution is agreed. We can not just give it back without correct permission.
★★★★★ 5/5
GoogleRating only, no written review.
Araxie · 24 December 2020
★★★★★ 1/5
GoogleRating only, no written review.
Mauricio · 2 October 2020
★★★★★ 5/5
GoogleRating only, no written review.
John · 25 September 2020
★★★★★ 4/5
GoogleRating only, no written review.
Mr · 1 August 2020
★★★★★ 5/5
GoogleRating only, no written review.
Hussain · 15 July 2020
★★★★★ 1/5
GoogleRating only, no written review.
Adam · 27 October 2019
★★★★★ 1/5
GoogleRating only, no written review.
Adam · 4 October 2019
★★★★★ 3/5
GoogleRating only, no written review.
Nitin · 29 July 2019
★★★★★ 5/5
GoogleRating only, no written review.
J · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.