Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI rented a one bed flat with my partner…
I rented a one bed flat with my partner for 2 years, it was a good 2 years. About a month before I was due to move out the managment team carries a pre check out and provided me with a list of works that I could be held responding solve for which could result in deductions from my deposit. This gave me plenty of time to have the remedial works carried out and as a result I got all my deposit back. Thank you Easymove for making my 2 year stay easy and thank you for helping me get my deposit back. Highly recommend
George · 16 March 2018
★★★★★ 5/5
TrustpilotWe have sold our family home through…
We have sold our family home through easymove and no amount of praise will do justice. We spoke to many different agents in the area before going ahead with easymove as we felt the advice we got was honest and marketing strategy proposed we felt was realistic. We went ahead and they achieved more for our property than we anticipated. They Guided us every step of the way through the sales process to completion of our sale. I would definitely recommend there services and would 100% use them again in the future.
Eddie · 10 March 2018
★★★★★ 5/5
GoogleMy friend has referred Easymove EA and they are very professional and efficient. They found the right tenant very quickly and very responsive with frequent updates.
The staff has come to the property on time to view and took the photos and updated at regular intervals. I'm happy for now with the service they have offered me. All the best Easymove EAPositiveResponsiveness, Quality, Professionalism, Value
Ranjith · 12 June 2022
★★★★★ 1/5
GoogleThe worst of all the estate agents I have seen . People be care full with them as they take our your deposit and wont return to you even if you have cleaned and return them the property in good condition.
They wont entertain your requests and say its your responsibility and to get reply / get hold of a concerned person .. you will have to chase them up for ages and every time you call that person will be out of office.
Very much disappointed with their service and behavior. The attitude of the staff in regards to customer calls its worse and they wont even care for the customer satisfaction.
I strongly say NO to this agency . Giving 1 star as there is no option for 0 stars
S · 13 June 2017
★★★★★ 1/5
GoogleAppalling, disgraceful and dire customer service. As a landlord I would NOT recommend EasyMove. They're extremely unprofessional, arrogant, rude and operating a shoddy business where there is reason to believe Directors have conflict of interest with a Maintenance Company they use for all services related to property management and repairs. An employee hung up during a conversation with no reason to explain beforehand and no apology after the event.
Easymove directors own the maintenance company so not only do they charge the landlord for services they have not delivered but they have taken undue advantage of my vulnerability as I lived abroad at the time. A win win for them.
Stay away from them. They will not look after landlord interests nor a tenants rights only their own where they sponge money out of you. Its EasyMoney for EasyMove!
They're negligent attitude has left my property in an awful and damaged state where my tenants were not cared for either. Their "promise of service" pledge is laughable, untrue and a serious case of misrepresentation.
Bye the way, no apology has been forthcoming as yet.
Sharmila · 13 June 2016
★★★★★ 1/5
GoogleTo give Easymove a 1 star is already too much.
Was buying a flat through them. They kept delaying a process unable to pass a message to a vendor that his lawyers are not doing a thing, until vendor pulled out. You never get hold of a right person after leaving 10-20 messages, eventually someone may bother and call you back. Easymove is absolute disgrace, unable to manage a sale process. Lost money because of them needed to pay all my fees, and they didn't even bother to clearly explain what has happened. Avoid them at any cost!!!
Ana · 14 June 2015
★★★★★ 1/5
GoogleWell to put them in terrible category would be a favour to them yes someone would say this is kind of exaggeration but not at all and I can give many citations to prove their sheer inability to manage the properties. EasyMove guys are simply non professional,rude and Non Committed
(1) Contrary to their name EasyMove, They r difficult,complex to deal with. Instead of providing best customer service They try hard (consciously or unconsciously) to give you a tough time
(2) They are difficult to even approach ,you will call them a whole day to just get to the right person and trust in me you will be miserably fail to get to the person.
(3) And in weeks if you are lucky to get hold of right person, you will have to wait months (literally months) to get the job done. I had a tiny work to be done in property and had to wait more than 3 months to be completed so imagine what a nightmare.they promised and forgot,they deny even their own made commitment
(4)After giving you property on rent, they do not bother to listen to you,what they care is about the rent. We pay in time rent and when we faced a problem in property we have to chase the concerned person for weeks even to complain let alone the work to be done.
I will strongly advise not to use EasyMove property agent.
Seryozah · 14 June 2015
★★★★★ 5/5
GoogleWe have been landlords renting our property out through Easymove for over 3 years and have experienced a high standard of communication and professionalism with them during this time. We worked closely with Aftab who offered a quick solution to any problems we encountered and was always friendly and professional. We have now sold the property through Easymove and I can not recommend them enough. Aftab dealt with the process throughout this sale and was on top of letting us know what was happening at anyone time, never did we have to chase them for information and our queries were dealt with quickly. I would not hesitate in recommending them to either rent or sell your property through them and say a huge thank you to his polite and hard working team.
Annette · 14 June 2015
★★★★★ 5/5
TrustpilotExcellent service
I first rented my property through Easymove 8 years ago on there Guaranteed Rent product. 8 years on I still use there services and they now manage all 6 of my properties. When I first contacted a Easymove years ago, Aftab Shah met me at my property and spoke with me about the services the agency offer, all these years on he is still doing a fantastic job with his wealth of knowledge. Keep the brilliant work up.
Alisha · 6 March 2018
★★★★★ 5/5
TrustpilotOutstanding Service
Easymove estate agents have been such a breath of fresh air. Having had a few really bad experiences with other estate agents I decided to rent my property to them. Till date they have been the best! I have never come across such efficient and hard working people. I can honestly say that their customers are number one priority. Since renting with them, I have received my rent on time each month. i highly recommend this estate agents.
Maya · 5 March 2018
★★★★★ 5/5
GoogleWe just rented a place with them and I personally recommend them. Mounir was my agent and he did a great job getting me the place we wanted.
TheReturnOf · 13 June 2019
★★★★★ 5/5
GoogleThe name represents the company to the letter. The Easymove team are courteous and professional. They managed to find me a property in a great that suited my family requirements, offered me all the assistance I required. Even the out of hours emergency mobile/whatsapp number worked when I had an electrical fault.
I would definitely recommend them without a doubt. It has definitely been a positive experience.
Mohamed · 10 November 2021
★★★★★ 5/5
GoogleEasymove estate agents have been such a breath of fresh air. Having had a few really bad experiences with other estate agents, I decided to rent my property to them. Till date they have been the best! I have never come across such efficient and hard working people. I can honestly say their customers are number one priority. Since renting with them, I have received my rent on time each month. I highly recommend this estate agents.
Usmia · 13 June 2018
★★★★★ 5/5
GoogleBrilliant experience renting. Consistent communication and very easy. I’d like to commend Zak who was very professional in making this a seamless process.
Hardik · 16 December 2024
★★★★★ 1/5
GoogleExtremely bad service
No response form staff
No replies to emails for weeks and weeks
Avoid avoid avoid
Adam · 12 June 2023
Agent replied · 11 June 2024
Hi Adam, We do not appear to have any record of you on our system and your review may have been left on the wrong Easymove, if you would like to discuss this further kindly email us Management@easymoveea.com.
★★★★★ 5/5
GoogleIt is recommended to come and talk with the agent Talha Shaikh. They are really responsive and helpful.
Fitra · 12 June 2023
Agent replied · 11 June 2024
Dear Fitra
Thank you for taking the time to leave such a positive review of our agency services and specifically for Talha Shaikh. We appreciate your kind words and we're pleased to hear that you had a positive experience working with Talha.
At our agency, we strive to be responsive and helpful to all of our clients, and we're glad to hear that Talha was able to provide you with the assistance you needed. We'll be sure to pass along your compliments to Talha, who will be delighted to hear that they made a positive impact on your experience with our agency.
If you have any further questions or concerns, please don't hesitate to get in touch with us directly. We appreciate your business and hope to have the opportunity to work with you again in the future.
Best regards,
Easymove
★★★★★ 5/5
GoogleExcellent service provided by the staff there, especially Budrul Jamal. They took care of everything and made our selling process very easy and stress free.
Sanjid · 13 June 2019
★★★★★ 5/5
GoogleI cant thank Mounir enough for his help during the lettings process, by far the best agent I have ever dealt with.
Ghenadie · 12 June 2020
★★★★★ 5/5
GoogleGood service from Talha, Mirjan and all colleagues. We have been received by professionals
Opa · 16 August 2023
Agent replied · 11 June 2024
Dear Opa,
Thank you for your positive feedback and for taking the time to post this review. It's customers like you that make our job wonderful. We're thrilled to hear that you found our service satisfactory and that our team, particularly Talha and Mirjan, managed to meet your expectations.
We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Your review will certainly serve as encouragement to the team as we strive to continuously improve the quality of our services.
Remember, we're just a phone call or email away if you need any more assistance. Looking forward to serving you again in the future!
Best Regards,
Easymove
★★★★★ 5/5
TrustpilotExcellent transparent service
I’m very happy with the service provided by Easymove. Mounir is an excellent professional, proactive and easy to talk to. Highly recommend Easymove.
Alexandra · 8 May 2019
★★★★★ 1/5
GoogleI was conned by these agents where they provided me with false information on which I proceeded to the purchase of a flat and lost money in solicitors and surveyors fees! Be careful and do your own research
Sandy · 13 June 2019
Agent replied · 11 June 2024
Dear Sandy, we are sorry to hear of your experience. Our ethos as a local business is to work honesty and transparently. Were we are instructed to sell a property on behalf of a vendor we always work to ensure the information provided is comprehensive and the details we provide are an accurate reflection of the property and our conversations with the vendor. At times their maybe information which we were not provided or provided but we cannot corroborate, as such this information may come to light as a result of a survey or via local authority searches. We apologise if this has been the case in this instance and would ask you to contact us to discuss this matter with us.
Where there is a sale agreed on a property both vendors and purchasers have a right to withdraw from the sale/purchase of a property at any stage before exchange of contracts. We as an estate agency are the introducer, we do not take any monies from buyers, the only monies buyers part with during this early part of the process is a valuation fee which is paid to the bank who will be financing the purchase. If you have instructed solicitors before the mortgage offer has been issued they have probably not started working on the case file and so should be able to return any monies in full you have put on account. Alongside this I would recommend for the valuation you contact the mortgage broker or bank who instructed this to see if they can use the fee for a survey on another property or give you a discounted rate on your next survey.
★★★★★ 5/5
GoogleI rent an property from them and they work really professionally and not only they will do their best to make sure you are happy and you have your house.
They didn't let me down as i needed to move ASAP they they give me more options to choose from. Thank you one more time wish you all the best.PositiveResponsiveness, Quality, Professionalism, Value
Adelina · 12 June 2021
★★★★★ 5/5
GoogleBrilliant experience renting out with Zak from Easymove. It was quick and easy with amazing communication through out.
MUNISH · 16 December 2024
★★★★★ 5/5
Googlegreat experience with Saif Easym. Thanks for you help
Valdas · 15 October 2023
Agent replied · 11 June 2024
Dear Valdas,
Thank you so much for sharing your positive feedback. We're truly delighted to hear about your great experience with Saif Easym. It's our foremost priority to assist and ensure that our customers have the best experience possible. Your kind words motivate us to continue delivering top-notch service. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're always here for you. Best wishes and once again, thank you for choosing us!
Best regards,
Easymove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
