5/5
Great service all round from the team! Special mention to Barry who went above and beyond.
Agent replied · 23 December 2024
Dear David, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
Trusted Agent profile · London
★★★★★
250 reviews across 2 platforms
35a Wapping High Street, London, E1W 1NR
ea2 Estate Agency's office in London, at 35a Wapping High Street, is rated 4.6 out of 5 across 250 reviews on two platforms, including 247 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. ea2 Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Great service all round from the team! Special mention to Barry who went above and beyond.
Dear David, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
I first met with Cody at EA2 at the tail end of last year, having recently purchased a flat and then making a life decision to move back to my home country during the purchase process. I was apprehensive about listing so quickly but Cody and Barry managed to achieve an offer on my flat in a short space of time. Thanks to EA2 for helping me move forward and sell the flat in a short space of time in a challenging environment!
5/5
We had a really wonderful experience working with Isabella (Issy) while searching for our first home in London. …
Dear Bharath, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
it was a fantastic experience indeed. Wonderful team, highly recommended. btw Cody is the best
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
Having had the usual bad experiences with estate agents in past. EA2 were such a pleasant surprise. The entire team are friendly, professional and actually care. They actually feel like part of the community, rather than the national soulless chains. A special thanks to Sam who pushed and worked so hard to get the purchase over the line. I will undoubtedly use EA2 when it comes to selling my house. I’m not alone with this, with a friend of mine having dealt with EA2 also having a similarly excellent experience. Could not recommend enough.
5/5
We had a great experience with Haja. She was extremely helpful, kind and supportive throughout the process of renting our current flat.
5/5
It’s been great dealing with Daniel and the letting team. They have been unfailingly polite, responsive and effective.
5/5
EA2, in particular Barry and Samantha who I mainly dealt with during my tenancy, were really a pleasure to deal with. They were quick and reasonable in handling requests and questions, friendly and professional. Both move in and check out processes were clear and well organised. All documents and deposit were properly and securely handled. Thank you very much!
Thank you so much Dasha for your kind words. All the best in the future. Barry
5/5
Letting handled by Izzy - super smooth process, very very responsive!
Dear Othniel, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
5/5
We sold our flat through ea2 and found the team hard-working, professional, friendly and very helpful. Cody in particular, who conducted the viewings and found buyers more quickly than we had expected, chased buyer and seller solicitors to bring about a timely and successful sale, and even arranged clearance for us to meet a last-minute deadline. Can't thank Cody, Sam and Laura enough!
5/5
Barry and his team are really helpful, prompt and knowledgeable.
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
I have been a client of EA2 as Managing Agents for my property for many years. I have found the personal service provided by Barry Yates to be exceptional - professional, knowledgeable, responsible and reliable. I have no hesitation recommending Barry Yates as a Best in Class managing Agent for people wishing to let their properties.
Dear Paul, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
I recently rented a property through EA2. Barry provided exceptional service throughout the entire process, being professional, attentive, and quick to address any questions or concerns I had. From the initial viewing to finalising the lease, they ensured everything went smoothly and kept me informed at every step. I'm happy to choose this agency again.
Dear Luna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
Until you have no issue with your apartment, all is fine with EA2. As soon as a problem arises, you can bet that they will do the bare minimum required, only with the intention of disclaiming any liability. We had no heating for 3 months due to a severe system fault. They never once give the impression that they had an effective correspondence with the landlord about this. We had to tolerate engineers coming into our apartment, doing disruptive yet useless attempts to repairs, while we had to use electrical heaters to warm ourselves. We were first repeatedly told that we would had to wait until the end of the contract to leave. After extenuating discussion lasting for 3 months, we managed to break the contract early, but no compensation was given for the extra electrical consumption - and we kept on paying also the normal heating, which was included in the rent. Again, they never once give the impression that they communicated effectively with the landlord, and in one of the last conversation they even stated that "the landlord was surprised and awfully sorry to learn about the situation". Well, after 3 months of no heating, shouldn't he had known earlier? Finally, they also claimed 200£ from our Deposit "for cleaning", when the amount of repairs needed to restore the heating includes re-doing the floors... The correspondence was always ineffective with EA2 about the entire issue. Samantha was always dismissive, to the point of being rude. Other employee were better, but most of the correspondence was eventually "taken care of" by Samantha. Some emails were plainly ignored by them. An advice if you ever find yourself in a similar situation. If your notice period is 2 months, find a new place that allows you to move within 1 month and sign that new contract. As soon as you've signed, stop paying the rent to EA2. The only thing that they will be able to do is withhold your Deposit (they will still some way to take money out of it anyway). If I could go back, given how dismissive and unprofessional they were, I would 100% do this.NegativeResponsiveness, Professionalism
5/5
I had a great experience with EA2 and their agent Haja. She was very responsive and quickly arranged a viewing for a property I was interested in. During the visit she was professional, clear, and very approachable, and she kindly offered further support for the next steps. I really appreciated her availability and helpful attitude. Highly recommend EA2 and Haja!
5/5
Excellent Estate Agents who gets you as a tenant and try everything in their reach to help you .. I have been dealing with Sam / Barry and team for past 2 years and cannot recommend them enough to friends and family ...... they are all passionate in what they do and most importantly listen to tenants needs
5/5
We purchased a property marketed by Cody. He took a keen interest in the type of property that we were looking for and presented us with options accordingly, including some interesting options that we might not otherwise have considered. He gave us an early opportunity to view the property which we ultimately purchased - we greatly appreciated that opportunity. He was highly communicative with all parties throughout.
5/5
Huge/ Fat thanks to Sam and the EA2 family who made our rental journey so smooth. We rented from EA2 4 years ago and today we are moving out to another part of London. EA2 was very professional, you send them mail at 11pm and 5 min later your mail is answered. You tell them the hoover is not working on Saturday morning they will bring a new one on the same day. Really thanks guys I have friends who were ripped off by other rental agents when checking out but with EA2 we got our deposit back on time and full. 101% recommend
5/5
Amy at ea2 was great! Her communication and helpfulness has been invaluable, especially during the stresses of finding somewhere to live. Thank you!
Dear Emma, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
We've been so impressed by the service EA2 have given us over the years with both sales and lettings. The excellent relationship started in 2014 when they sold our first prime property in Cinnabar Wharf. The staff were friendly, honest and efficient. We have continued to use the agency since and have given them sole responsibility for managing our rentals. We have always had superb, hassle free tenants who always seem happy with the property and the management service provided. I wouldn't hesitate to recommend Sam and Matt to anyone looking to sell or rent their property in the area. They know their stuff and make what can be a stressful experience a pleasure.
5/5
Haja from EA2 showed me a very nice flat and was super friendly and helpful. I had a very positive experience!
Dear Michal, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
Thank you to Emily and Berry very kind shown so much kindness and respect
5/5
Barry Yates has always been very professional, efficient and friendly. In particular I had an incident when a glass patio door was smashed, Barry immediately came to the property, helped me clear up and shore up the door and then arrange a replacement
Dear Tony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Barry. Please do not hesitate to contact us again. Kind regards, Katie
5/5
I just started my search, but my experience with ea2 has been great so far. Daniel, the agent I spoke with, was incredibly kind, helpful, and really listened to my needs. I’m confident he’ll help me find the right place!
Dear Christina, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. ea2 Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.