Trusted Agent profile · London
★★★★★
451 reviews across 3 platforms
10 Hornton Street, London, W8 4NW
Druce's office in London, at 10 Hornton Street, is rated 4.8 out of 5 across 451 reviews on three platforms, including 63 Google reviews rated 4.7.
63
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
385
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional service second to none
Bective and lettings negotiator Chris Lily helped me secure the perfect flat in my desired location. From the outset , I received fantastic customer service and Chris guided me through the process flawlessly. Would certainly recommend and shall be using again.
5/5
TrustpilotGreat service
Great service, really informative and helpful through every step. I wanted to see the property for a second time to make sure it was right for me. They were more than happy to accommodate. Really friendly staff and any issues were resolved very quickly.
5/5
TrustpilotGreat experience with Bective Brook Green, and particularly with Mitchell.
Our experience with Bective as agency has been extremely positive, from the beginning and through our 2 years stay in the property. We loved our place and Bective, in the person of Mitchell, always provided a great support even when things required a more complex solution.
5/5
TrustpilotKathryn's expertise and knowledge were…
Kathryn's expertise and knowledge were invaluable in helping us navigate the rental market. We appreciated all the effort she put into arranging the viewing and answering our questions.
5/5
TrustpilotA great sales team fronted by Ed Plumb
A great sales team fronted by Ed Plumb. Jacinta from his team was very calm and moved things forward at a good pace, keeping momentum of my sale going on all sides. Was very happy with my experience with Bective Brook Green.
5/5
TrustpilotBective have been managing my flat for…
Bective have been managing my flat for a year now and I have nothing but praise for their efficiency and thoroughness. My latest contacts have been Soraia Lopes as my principal anchor point and just today Monika Rea, both excellent.
5/5
TrustpilotProfessional, transparent and efficient
We have just moved into an apartment found via Stephanie based in Brook Green. The service was really professional, transparent and efficient from the start. Thank you very much to Jozef also, who ensured the progression was seamless. Would thoroughly recommend.
5/5
TrustpilotI have been using Bective for over 15…
I have been using Bective for over 15 years for both sales and letting and have been very happy with their service. Chris Lilly has just helped me re-let my flat in Brook Green and did a great job.
2/5
TrustpilotSadly didn't deliver this time
Enjoyed chatting with staff in person. Always courteous and helpful. However, unfortunately, there were too many delayed responses and last-minute solutions from the Estate Agent I worked with. Third-party referencing company were slow, rude and needlessly complicated the process.
5/5
TrustpilotAmazing team
Great staff, great communication and first time going through an estate agent in London and I highly recommend! Pre-move, move in and post move has been excellent, always been kept in the lope and expectations really well managed.
5/5
TrustpilotCould not be happier with the service
Could not be happier with the service, Kim Oldham found the flat I was dreaming of and could not find online! She made it happen and for that I’m very grateful. Move in and references were slick and easy.
5/5
TrustpilotStephanie has made the property hunt a breeze!
Stephanie has made the property hunt a breeze!She was very quick, thorough and supportive throughout the property hunt and helped provide as many options to make the move happen swiftly!Very professional, kind and understanding, keep up the good work!
5/5
TrustpilotAMAZING experience with Bective & Megan!
We had a great experience with the Bective branch in High Street Kensington and Megan in particular. She helped with a lot of our queries (internet, energy suppliers etc) and made the process super smooth. I can't recommend enough!
5/5
TrustpilotStephanie Gunther from the Brook Green…
Stephanie Gunther from the Brook Green office is, and always has been, excellent in finding good tenants for my flat, keeping me informed and always very enthusiastic. Cannot thank her enough for doing such an excellent job.
5/5
GoogleBectives Kensington have let my flat several times now, and they are by far the most professional/knowledgeable and helpful agency I have come across. In addition to which they have achieved my optimum rent. They are always my "go to" agency.
5/5
TrustpilotMitchell McK asset to Bective
Mitchell McK is the best property manager I have dealt with in my history of renting. He is an asset to Bective and because of him I will favour renting with Bective over other agencies in the future.
5/5
TrustpilotGreat team
Rob and kim found a lovely raised ground floor flat for us with a lovely landlord. we had been looking for 3months and was so pleased to have a team that was so helpful
5/5
TrustpilotExcellent service from Hanna and Fiona…
Excellent service from Hanna and Fiona in the Brook Green lettings team. They helped secure new tenants for my property during the tricky covid-period. Regular, clear, consistent comms and returned calls during the process were highly appreciated.
5/5
TrustpilotBrook Green
Recently started renting a property through Bective, and everything went smoothly.The team in the Brook Green office (I dealt mainly with Hanna) were responsive and helpful. Would happily recommend to anyone looking to rent in the area.
5/5
TrustpilotAlways great advice and very prompt…
Always great advice and very prompt with rental properties I highly recommend speaking to Chris as he will arrange everything and professionally. Thank you bective.
5/5
TrustpilotAnnabel took great care in keeping…
Annabel took great care in keeping touch with me every step of the marketing process considering that we’re in opposite end of the globe! And now I have a great offer from some lovely tenants!
5/5
TrustpilotThe Bective team have been brilliant
The Bective team have been brilliant - efficient and professional, friendly and polite, they really know their game! Me and my sister we’re first time landlords and they were very supportive. We would highly recommend them!
5/5
TrustpilotWe have been so impressed by the whole…
We have been so impressed by the whole Bective team, but particularly with Jacinta from Brook Green at showing us properties and really going the extra mile to help us. Thank you!
5/5
TrustpilotI have been dealing with Sophie at…
I have been dealing with Sophie at Druce and she has been fantastic. Professional and extremely helpful!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce's London office has 451 reviews across three platforms: 63 on Google, 3 on Facebook (across the whole business), 385 on Trustpilot (across the whole business).
Druce London is rated 4.8 out of 5 across all 451 reviews, and 4.7 out of 5 on Google from 63 reviews.
Druce London, 10 Hornton Street, London, W8 4NW.
