Trusted Agent profile · London
★★★★★
259 reviews across 2 platforms
41 Paradise Walk, London, SW3 4JL
Douglas and Gordon's office in London, at 41 Paradise Walk, is rated 4.9 out of 5 across 259 reviews on two platforms, including 257 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI've been in RBKC borough for over 9 years, dealt with a few estate agents and Katie Gass at D&G has been the best so far, actually outstanding! Highly recommend her because she is effective, responsive and professional.PositiveResponsiveness, Quality, Professionalism
Dear Sakel, that's great to hear! Thank you very much for your recommendation of Katie - we truly appreciate it. Best wishes from everyone at Douglas & Gordon
5/5
GoogleAmazing professional service from Lettings Manager Hannah and her colleague Emma. Their charming and knowledgeable manner made the process straight forward and comfortable. Great property. Great Estate Agents !PositiveResponsiveness, Quality, Professionalism, Value
Hi Peter, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Hannah & Emma. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleCatalina R was absolutely fantastic from start to finish. She was prompt, listened to our needs, and presented us with some incredible places and great prices. She was especially flexible with viewing availability and bent over backwards to accommodate us. I cannot recommend her and Douglas & Gordon enough. Thank you, Catalina!
5/5
GoogleJoanna and I were extremely impressed with Alexander Neale’s knowledge and enthusiasm for the 6 apartments he showed us in Nell Gwynn House. We look forward to seeing another tomorrow.PositiveResponsiveness, Professionalism
Hi Clive, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Alexander. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleI recently leased a property through D&G. Umit, one of D&G’s agents, was knowledgeable, responsive and proactive about finalizing my tenancy papers. It was a pleasure working with him.
Hi Khaled Abdelhaq, thanks for writing this amazing review! We're so pleased to hear you've been so impressed, and we look forward to working with you in the future. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleAm a tenant in one of their properties, locked myself out. Evangeline in the Chelsea office was extremely helpful and managed to sort out keys very quickly and professionally. All too rare nowadays.PositiveResponsiveness, Quality, Professionalism
Dear Felix, we are so pleased to hear Evie helped you get back into your home quickly! Best wishes from everyone at D&G
5/5
GoogleI was working with Alexander Neale at Douglas and Gordon and he was professional, diligent, knowledgeable and a pleasure to deal with, i would recommend him if you are looking for property in Chelsea.PositiveProfessionalism
Hi Richard - wow, thank you for writing this terrific review, and we really appreciate your recommendation of the Chelsea team. Best wishes from Alexander and team.
5/5
GoogleWonderful experience dealing with Melody. She responded immediately to calls and emails. She was also warm, understanding and did everything she possibly could to ensure the purchase process went smoothly and was stress free. Many many thanksPositiveResponsiveness, Professionalism
Dear Imogen, we are thrilled to hear this! Thank you so much for your recommendation of Melody! Best wishes from everyone at Douglas and Gordon
5/5
GoogleIt was a pleasure to work with Alex. She was very helpful throughout my search and suggested properties that fit my description. She was punctual to all our viewings and even offered to drive me around London from one to the other. Thank you!
5/5
GoogleI can't praise Douglas & Gordon, and, especially, Melody Yousefi, high enough for her assistance in the completion of a very difficult sale. She is the person you want when selling.
Hi Claire, thanks so much for writing this fantastic review. We're so happy to hear how impressed you are with Melody and the service you've received from her. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleIt is really lucky to meet Emma Johnson from Douglas & Gordon to help me with the first rental in my life. Really appreciate about all her help and dedication.
Hi Cenhao, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Emma. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleMaya (from Douglas & Gordon) is a lovely and professional agent who cares about her clients. I highly recommend her.PositiveProfessionalism
Hi Ozlem, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Maya. Best wishes from the Douglas & Gordon team in Chelsea
4/5
GoogleIt’s been a pleasure to deal with David Yacoub during my flat search. He’s always been very accommodating, attentive and responsive during the process. Providing a very smooth and effective experience. I would highly recommend to my friends. Montse
5/5
GoogleHad a really positive experience with D&G and Lizzie Kessling in particular. Especially appreciated her accommodation to my unique needs.PositiveResponsiveness, Quality, Professionalism, Value
Dear Nilly, we are so pleased to hear this! Best wishes from everyone at D&G
5/5
GoogleThe agents at Douglas and Gordon were really lovely, professional and swift with their responses. Definitely the best estate agents we experienced!
Hi Naomi, a huge thank you for writing this 5-star review. We're so pleased to hear how impressed you are with the service you received. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleI was very impressed by Lizzie Kessling.She went out of her way to be helpful.PositiveResponsiveness, Professionalism
Dear Hilly, we really appreciate your kind words and recommendation of Lizzie! Best wishes from everyone at Douglas & Gordon
5/5
GoogleThe team at Douglas and Gordon were incredibly professional and a joy to work with
Hi Jessica, a big thank you for writing this review. We’re so pleased we got you the result you wanted! Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleGreat service. Thank you so much A special thanks to doug for helping me throughout.PositiveProfessionalism
Hi James, thanks for writing this review. We really appreciate it. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleI had the great pleasure of working with Ed and Orla at D&G Chelsea and I would not hesitate to recommend Ed, Orla and D&G in general. They have all been very professional, flexible, responsive, considerate and patient to ensure the best accommodation of our needs. Very great team and service. Thank you.
5/5
GoogleEd was so helpful with our property search. It made a stressful time so much easier having someone who knew exactly what they were doing. His professionalism and kind eyes are invaluable! I couldn’t recommend Ed enough if you are looking for accommodation in the Chelsea area!
5/5
GoogleA very efficient and friendly service.
5/5
GoogleEd was very nice in showing me around the properties, I really got a great sense of the area and what was going. I’d definitely recommend Douglas and Gordon
5/5
GoogleCatalina was great!
Dear Gregory - that's brilliant news!! Thank you so much for your 5-star review, Catalina will be so pleased to see this! Best wishes, D&G
5/5
GoogleRating only, no written review.
Hi Ben Guest, we really appreciate your recommendation! Our team loved working with you, and we wish you all the best for the future. Please don’t hesitate to get in touch if you ever need anything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Gold.
