Trusted Agent profile · London
★★★★★
2,001 reviews across 2 platforms
160 High Street North, East Ham, London, E6 2HT
Douglas Allen's office in London, at 160 High Street North, is rated 4.7 out of 5 across 2,001 reviews on two platforms, including 248 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAnzal did a great job showing me round the property and answering all the questions I had!
We're overjoyed to hear that Anzal at Douglas Allen Walthamstow did a great job showing you round the property and answering all your questions! Thanks again Edmund! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5020
5/5
TrustpilotThank you all the team
Thank you James, Jess and all the team for selling my flat so smoothly from start to finish You all really helped me to fill in my forms as I didn’t have a clue what to do I haven’t moved for over 15 years so didn’t know where to go or what to do but you all made it easy for me I know when my mum n dad are moving soon they will be coming to you and only you Thanks again Peter cook
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleThank you Anita for helping us buy our first homes we was first time buyer and was very nervous and with Anita who helped us brought a smile to our face and guided us to the right direction
Morning Dev, Thank you for your lovely review! We're glad to hear that Anita was able to guide you through buying your first home and bring a smile to your face. It's wonderful to know we could help you move forward with confidence. Best wishes, Douglas Allen
5/5
TrustpilotAmazing Team at East Ham...
I cannot recommend enough the great team at the East Ham branch of Douglas Allen. We were the buyers when using Douglas Allen. All too often in London, the agent only works hard for the seller, not in our case. Maureen and the team worked tirelessly through what was a complicated and tricky sale. There were many occasions where Maureen would be working late into the night and during her days off to ensure that the sale stayed on track. Throughout our journey buying a property, we came into contact with a lot of agents in East London. None were as friendly and professional as Maureen and the team. They all went above and beyond and totally exceeded my expectations.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotWhat a kind and helpful man Nasir at Douglas Allen East Ham is
Although I'm not planning any immediate move, I'm nevertheless interested in keeping track of conditions in East Ham and Beckton, the areas I'm most likely to return to. I therefore decided to call a few of the local estate agents to try and get a general flavour of the current situation.The first three or four agents I spoke to were polite enough, it's true, but it soon became pretty obvious that they weren't really interested in speaking to someone who only MIGHT be coming back to East Ham to live. Then I discovered Nasir at Douglas Allen. His attitude was entirely different. The fact that I was calling about what's only a possible future move seemed not to be of any great importance to him. Not only was he happy to discuss the situation at the moment, but he actually went as far as inviting me to phone him for updates as often as I needed them.If and when I do decide to launch my move back to East London, Nasir is who I'll be calling first, that's for sure!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
GoogleThe team at Douglas Allen have been really helpful in our property search. Since putting in an offer, they have been responsive and supportive with our queries and concerns. We have had a positive experience so far and have no doubt that they will continue to be professional in the next steps of our journey. Thanks in particular to Gergana, Tanya and Samuel.
Good afternoon, Thank you so much for your lovely review. We are thrilled to hear that your experience with Douglas Allen has been such a positive one. It is fantastic to know that Gergana, Tanya and Samuel have been responsive and supportive throughout your property journey. They will be delighted to receive your kind words. We are committed to maintaining that same level of professionalism and care as you move forward. Best wishes Douglas Allen - Walthamstow
4/5
TrustpilotI sold my house in January this year…
I sold my house in January this year through Douglas Allen Woodford Branch. Stephen Ford handled the sale from the start and throughout the process to completion. The buyers were first timer; a bot slow and pedantic. Stephen was an excellent professional in guiding both parties to speed up the process. Towards the end the buyers were a bit niggly and Stephen offered to go a put sealant to remedy the problem over the weekend as I lived in Nottingham. He went the extra mile in concluding this sale. My sincere thanks to Stephen and Woodford Branch.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
Trustpilothighly recommend chadwell heath
easy transaction, made selling a house feel very easy with no hassle. first met Douglas Allen Chadwell heath office manager Michelle, who came to value my property which was one of the more expensive properties in the area, Michelle tailor made a bespoke marketing for my 5 bedroom property which worked a treat. we had received multiple offer within 3 weeks of marketing . Hasan had conducted all the viewings with covid precautions yet up sold the property to every viewer. we got an above asking price offer which they had negotiated and allowed me to get £10,000 more then the asking price. i cant thank Michelle & Hasan enough , highly recommend Douglas Allen chadwell heath office
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotI found the East Ham branch to be a bit…
I found the East Ham branch to be a bit of a nightmare and somewhat manipulative, first Maureen was really charming, and I realised later pumped me for info, about the lowest price I would take and saying fixed fees that turned out to be without VAT and to have all sorts of other charges added on. So fees were way more expensive than I had thought l. On the plus side they did get a buyer really fast, before they even advertised in on line and I was stupid enough to say yes at the bottom line which was represented to be the the buyer having scraped together every penny they could. (That turns out not to be quite right as they are going to remodel the house their surveyor told me)If you agree a fixed fee they work for the person buying to secure the sale and not for you. And they will put pressure on you to meet unreasonable demands even after you ah e formally said no via your solicitor rather than point out to the buyers that they are asking for things never normally done and only days before exchange and completion. In hindsight I would never again use this firm and have real concerns about the ethics of someone who isn’t up front about fees, hides the VAT and additional charges until you get the paperwork with small print and who is open about advertising at inflated price so that buyers feel they are getting a bargainAvoid fixed fees and they might actually work for you
Dear ElaneThank you for providing a review of your experience. We are naturally disappointed to read your comments as we always aim to provide clear and transparent information and advice during the marketing and sale of any property.The terms of our agency agreement are discussed at length prior to being signed and all customers are left with a copy for their records. Our commission fee is clearly quoted inclusive of VAT to ensure that our customers know exactly what they are paying upon completion of the sale.We are pleased that we were able to identify a buyer for your property promptly and can assure you that we always endeavour to act in our client seller's best interests throughout the process. We are confident that our staff have progressed the sale of your property to the best of their ability and have provided you and your solicitor with regular updates. We are pleased to confirm that your sale has since completed and should you wish to discuss your feedback in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotExcellent work Linda
Excepted an offer for selling my property at the end of July. Great, but things where moving so slowly, not being updated with anything, just was left in the dark. Then Linda came on board and things started to get moving, she kept me posted and actioned everything which had to be dealt with immediately, she really bent of backwards to get things done. Eventually I completed early December with the great help from Linda.Thank you Linda for all your hard work, very much appreciated.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotWorst estate agents in the country
Worst estate agents in the country , dealt with barking-side office . And was gobsmacked to see how they do business , mortgage broker and manager does doggy dealings . Doesn’t have the sellers best interest at at heart . Only care about how much more cash they can make . Avoid at all costs , the broker Faisal , out right said to me give me cash to get house.
Dear ArfanThank you for leaving us your review. We have requested some further information from you to enable us to identify you as a customer as we have no record of you on our database. However, we have not received any response to date. Naturally we are very concerned to read your comments and would very much appreciate the opportunity to conduct and full and thorough investigation into the comments that you have made. To enable us to do so, we would kindly request that you contact Laura Johnson, Head of Customer Relations on 01702 540802 or at laura.johnson@arunestates.co.uk so that your experience can be discussed in more detail. Thank you. Kind regardsDouglas Allen
5/5
GoogleHad a viewing with Rumel and left extremely happy. Knowledgable and very helpful!!!
We're so pleased to hear about your positive experience with Rumel at Douglas Allen Walthamstow. Thank you for sharing your feedback with us Chelsea! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5020
5/5
TrustpilotGreat Experience
Jess, James and Kaitlin were brilliant. They provided us with a lot of information from the start, clear communication throughout and also the portal is great to track your viewings, offers, feedback etc. They were very knowledgeae about the market and even helped us by letting us know about other properties that were coming onto the market that could be a fit for us. Fee is on the high side compared to other agents but going with a cheap option isn't always the best idea as we found out prior to working with Douglas Allen.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotOutstanding service and support…
Outstanding service and support throughout!Given the challenges posed by COVID my girlfriend and I were delighted to secure our first home together in a swift and easy manner, thanks to the help and support of Harrison Thomas at Douglas Allen. Harrison was supportive, friendly and accommodating from day one and by far gave us the best first impression and experience out of a number of Estate Agents that we had viewings with. He helped us with his expert knowledge on the property and situation regarding the purchase and supported us throughout the process through to completion. I'm really pleased with Douglass Allen and Harrison's exceptional customer relationship skills.
Good afternoon Brad,Thank you for taking the time to leave this lovely review, particularly about Harrison and the team. I'll be sure to pass on your comments. Congratulations to you and your partner for securing your first home together. We hope you're settling in well. Kind regards,Danielle
5/5
TrustpilotDouglas Allen Chadwell Heath
Hi Michelle,We are sending this kind note to thank you for helping to sell our property so quickly and during the coronavirus period.We were unsure who to go with. When we met you we knew that you would somehow obtain a sale quickly and help us through the process. The warmth and customer friendly service received was excellent. Please send our thanks to Tanya and your team, including the people at the end of the phones. Kind regards
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleHighly recommend Douglas Allen Estate agents. Sean, Rob and Karen kept me updated with the progress when selling my house. Rob recently managed to secure me a buyer at the price I required. Excellent service from the team. Thank you
Dear Candice, Thank you for your positive review and for recommending us. It's great to hear that Sean, Rob, and Karen kept in good communication throughout the process, and that we were able to secure you the price you wanted. We really appreciate you taking the time to let us know about your experience. Best wishes, Douglas Allen
5/5
TrustpilotDealt with Luke all the way thru Sale…
Dealt with Luke all the way thru Sale also Ian Adam and Matthew plus others, all polite and on the ball. Plenty of communication and advice if needed. And throughout sale a constant amount of viewings. No complaints about the firm very professional.
Hi Ginny,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass this on to the team!Many thanks, Douglas Allen Barkingside Estate Agents
5/5
GoogleAmazing staff really friendly and helpful. Working hard to sell the property
We're so pleased to hear that you found our staff amazing and helpful at Douglas Allen Walthamstow. Thank you for sharing your experience with us Jennie. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5020
5/5
TrustpilotExcellent
Informative, on time and very polite. Highly recommended
We are happy to hear that our team provided prompt, respectful, and helpful service during your visit. Thank you for sharing your positive feedback with us, as we greatly appreciate your recommendation.
5/5
GoogleHaving bought and sold 3 houses and found the process extremely stressful and hard work, I was very much dreading having to sell my father's property through probate. With every sale/purchase, the estate agents were very much the weak link. I appreciate people can be busy but things like not calling you back when promised with significant information and giving us what we later found out to be completely false information, just displays a complete lack of respect for a customer. So much to my utter suprise Ammer Haroon was the totally different to any other agent I've dealt with. He was extremely proactive and efficient, polite and friendly. If you end up having anywhere near the service I recieved I'm sure you'd be very happy!
Hello, Thank you for taking the time to leave a review. Best wishes, Douglas Allen
5/5
TrustpilotGreat Service through many challenges
We had a lot of challenges with the chain selling our property but Douglas Allen kept us informed and involved at every step, we got to a successful conclusion and the home we wanted. The customer service through the whole process was superb and took a lot of the stress away from me and my family. Even with the challenges of CoVID 19 we were able to exchange and complete as we came out of lock down.A special thanks to Chelsey Baldwin to keeping us up to date.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
GoogleHaving recently had our offer accepted on a property, Sean was very helpful in getting us a viewing, Anita was really helpful showing us around and giving us tips on how to proceed, Michael sent our offer through to the seller and then called us back to say it had been accepted, all in short order! Sean and Karen in the office were also really helpful in making our offer and acceptance plain and simple. We are now using their in house mortgage advisor and solicitors for the purchase, and everything has been so simple and straightforward, all with a friendly can-do attitude from all involved. 10/10. I honestly didn't know estate agents could be like this!
5/5
GoogleSensational work by Halima, no better in the game.
We really appreciate your positive feedback on Halima's great work at Douglas Allen Walthamstow. Thank you for sharing your experience with us Francesco. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5020
5/5
TrustpilotRental
We have rented our bungalow out via Douglas Allan, due to covid-19 we did think things would become difficult but Joanna Alexis kept us informed at all times. She found us a great tenant, and ensured everything was sorted in a timely fashion. We received our payment within a couple of days via bank transfer (which is much better than other estate agents who I have used in the past, who used to send me a cheque). Helpful, friendly and informative!
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
