Douglas Allen London reviews

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Google

Good experience with Douglass Allen. We mainly dealt with Anita, who was very helpful during viewings and promptly followed up to our questions with great professionality. Updating this review after we close a sale with Douglass Allen. If I could give it more stars I would. We went through a fairly complicated sale, but Tania and the team worked with us throughout the process and were great help. Highly recomend this agency.

C · 14 September 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

Anita was an absolute pleasure to work with! From the moment we made our offer on the flat, she guided us through every step with professionalism, patience, and genuine care. She was always responsive and knowledgeable and went above and beyond to ensure the process was smooth and stress-free. Her expertise and support made a huge difference, and we couldn’t have asked for a better agent. Highly recommend Anita to anyone looking for a dedicated and trustworthy professional.

Hazal · 16 April 2025

★★★★★ 5/5

Google

I have worked with Gergana and she is so professional, responsive and very knowledgeable about the market. She guided me through every step of the process. Communication went above and beyond to make sure everything went smoothly. I highly recommend Gergana to anyone looking for a reliable and trustworthy real estate agent.

Grisilda · 30 October 2025

★★★★★ 5/5

Google

I can't thank Anita enough for the incredible service she provided. She’s truly a star in what she does! From start to finish, she was helpful, kind, and always ready with amazing advice. No matter what we needed, she went above and beyond to assist. Even if we end up going with another property, Anita will always be my first choice. She was simply amazing. Thank you so much, Anita!

Yekta · 16 April 2025

★★★★★ 5/5

Google

Anita Kaur is an exceptional real estate agent who went above and beyond to help us find our dream home! Her extensive knowledge of the local market, paired with her exceptional communication skills, made the entire process seamless and stress-free. Anita's attention to detail, prompt responses, and negotiation skills are truly impressive. She genuinely cares about her clients and works tirelessly to ensure their needs are met. We can't recommend Anita enough - she's a true professional and a gem in the real estate industry! 5 stars aren't enough; we'd give her 10 if we could!

Nitin · 3 November 2024

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

Thank you to the Douglas Allen team, our recent purchase was spot on. Samuel great initially, handled all of our queries / offers efficiently - Sean was upfront and easy to deal with while negotiating, finally Tanya was brilliant during the run up to exchange and completion - wouldn’t of happened so quickly without her chasing both sides and keeping us informed. Overall a really good experience!

Jem · 16 April 2025

★★★★★ 5/5

Google

I just wanted to say that I had a fantastic service from the team at Douglas Allen! Sean & Anita were extremely helpful through my sale and purchase, ensuring I was kept up to date the whole time and going beyond to get it over the line. Additionally, I want to thank Anthony Gumbrill who ensured I was on the best rate, dropping it many times for me whenever it was possible and getting to offer swiftly! I will be using them again!

Luke · 30 July 2024

★★★★★ 5/5

Google

Would like to share the great experience I had with Michael and Samuel when buying my first home with Douglas Allen. Naturally, buying a property is quite an intimidating step, but they made me feel very comfortable throughout the process, offering their support and excellent communication on different aspects of the process throughout. Every contact I had with Michael and Samuel was friendly, professional and productive, which has made this process stress-free. I would recommend Douglas Allen massively, as they have been immensely helpful and supportive (and continue to be) throughout this whole process for me!

Sam · 28 July 2024

★★★★★ 5/5

Google

Just wanted to say my partner and I have recently had an offer accepted with Douglas Allen Estates. We dealt with Samuel from start to finish. He made the whole process a breeze and was incredibly helpful and professional. I found him to be fair and easy to talk to and because of his help, we're finally on the ladder! I'd recommend using him, his expertise and his service to anyone. Thanks again Samuel, Lewis Taylor

Lewis · 23 September 2024

★★★★★ 5/5

Google

Very happy to be moving forward with our house buying and flat sale with Douglas Allen. It's been a tense few months waiting for everything to work out but Samuel really helped us through the process, showing us round the house several times and keeping us up to date with everything happening. He was positive and transparent and responded to every question promptly and fully. Thanks so much Samuel!

Miranda · 3 November 2024

★★★★★ 5/5

Google

Positive experience. Before viewings DA staff came up and learned about the house we were selling, so their knowledge about the property's attributes were accurately and honestly disseminated to viewers. They went a bit more jn depth with it so that was great. So attention to detail (from whole team not just one person), but also particularly good service from Michael Sinnott was a real boost and helped us get a a quick sale.

Jude · 28 July 2024

★★★★★ 5/5

Google

A big thanks to Samuel P. He was straightforward, transparent and swift in his communication. Appreciate his efficacy and clarity

Emma · 15 March 2026

★★★★★ 5/5

Google

I didn't end up buying a property with Douglas Allen (had a couple of offers in that didn't quite make it), but I did find them the best of all the estate agents I dealt with during my property search. Gergana in particular was very proactive in trying to find me the right place, and was a pleasure to work with. If I was to sell, or search for another property, she'd be the person i'd contact first.

James · 15 December 2025

★★★★★ 5/5

Google

I recently used their service. A very professional team who knows what they're talking about l. I felt very well guided and supported. Thorough, polite, friendly and approachable team. I highly recommend them and would not think twice about going back to them for further advice. Thank you for your service, I'm a very satisfied customer and would certainly advertise your services to all of my social circle. I especially wanted to thank Anita Kaur who helped me personally with my query. Iram Mughal

Kinza · 12 February 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

We are purchasing a property with Douglas Allen and have found the process very straightforward and simple. Michael has been great from the moment we booked the viewing to securing the property. Always friendly and warm. Samuel was great at helping us throughout the negotiation process and gave us advice and guidance.

Scarlett · 16 April 2025

★★★★★ 5/5

Google

I had a great experience with Samuel, the estate agent who showed me around the property. He was friendly, professional, and made sure to answer all of my questions. His knowledge of the property and the area was really helpful, and he made the whole viewing process smooth and enjoyable. I highly recommend Samuel at Douglas Allen for anyone looking for a reliable estate agent!

S · 23 September 2024

★★★★★ 5/5

Google

I had an excellent experience working with Gergana on the sale of my flat. From start to finish, she was professional, friendly, and incredibly efficient. She kept me informed throughout the entire process, answered all my questions promptly, and made everything run smoothly. Gergana’s market knowledge and attention to detail really stood out, and her hard work helped me achieve a great result. I would highly recommend her to anyone looking to sell their property, she truly goes above and beyond for her clients.

Nusrut · 30 October 2025

★★★★★ 5/5

Google

After failed attempts with some other local agents, we thought we'd try Douglas Allen following the success a neighbour recently had. Jake, who was originally based in Chingford came to our property and discussed the process with us. He was very thorough and reassured us that he would do his best, whilst also taking time to listen to our opinions of what we required. Joe helped with the viewings and managed to secure an offer for us. Natasha was also great at progressing the sale, keeping us updated throughout and you could tell she was great at managing the relationship with the solicitors. She was also excellent at understanding our problems, answering our sometimes annoying questions and was always readily available even during her holiday! All round, great service. Highly recommend!

Ben · 14 December 2023

★★★★★ 5/5

Google

I've been dealing with this Estate Agent team for several months concerning the sale of a property. Each member has been courteous, helpful and professional, in particular Diana Mutafova has been exemplary in her dealings. She's always remained accessible, kept a cool head and maintained professionalism during very stressful and challenging instances. The service provided by this team to me has been faultless resulting in very good work in achieving a sale. Thank You.

Patricia · 12 April 2024