Trusted Agent profile · London
★★★★★
1,970 reviews across 2 platforms
160 High Street North, East Ham, London, E6 2HT
Douglas Allen's office in London, at 160 High Street North, is rated 4.7 out of 5 across 1,970 reviews on two platforms, including 217 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAmazing estate agents. As a buyer they helped with every step of the process and kept my mind at ease. Would recommend to any seller 100%. Special thanks to Anita and Gergana
Good afternoon, We are happy to hear about your experience with our Walthamstow branch! Thank you for recognizing Anita and Gergana's support, we will be sure to pass on your feedback. Kind regards Douglas Allen Walthamstow
5/5
TrustpilotPositive Experience - Outstanding Sales Progressor
I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!
Thank you for leaving a review!It's great to hear how positive your experience with our agent, Natasha, has been and how she's managed to keep you sane throughout the stressful moments in the process by staying on the ball. Best wishes,Douglas Allen.
5/5
GoogleSuper service from start to finish, sold my property within days! Karen & Sean were so helpful and kept me informed as things progressed. Cannot thank them enough!
Good afternoon, We are absolutely thrilled to hear about your experience with our Walthamstow branch! Thank you for trusting our Walthamstow branch with your property sale. Warm wishes Douglas Allen - Walthamstow
5/5
TrustpilotThank you Jodie, Joana and Luisa
My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.
Hi Jane,Thank you for leaving a review! It's great to hear how positive your experience of looking for a property to rent with our agents has been and how supportive and proactive they've been in finding you the right place, as well as being so understanding and continually supportive when you had to back out.Best wishes,Douglas Allen.
5/5
GoogleWe sold our property through Sean not to long ago, property is STC at the moment. Sean is a reliable manager and his team kept in contact with any upcoming issues with viewings as our tenant was being difficult. I’m grateful for the …
Hi Mo, Thank you for taking the time to leave such a detailed review and for sharing … More
5/5
TrustpilotWe used Barkingside Douglas Allen to…
We used Barkingside Douglas Allen to find our home. Rumel Miah was the estate agent that helped us. He is absolutely fantastic at his job. We gave him an extremley specific criteria for the house we were looking for. He always kept our criteria in mind when supporting us with our search. He was easy to reach and always made time for us and listened to our concerns. I highly recommend his services and will definately be utilising Rumel's services again.
Hi Anita,Thank you for leaving a review! We're delighted to hear how helpful Rumel has been whilst you've been looking for your next home, we'll pass your kind words along.Best wishes,Douglas Allen.
5/5
GoogleAs a first time buyer who previously had very little knowledge of the property market or buying process, I was amazed at how seamless the whole process ended up being. I have Michael and the Douglas Allen team to thank for this entirely. Incredibly knowledgeable, excellent communication and made me feel incredibly valued as a client. I’m now a homeowner - thank you so much Michael!
Hi Louisa, Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to have helped you find the right home for you. Thanks again, Douglas Allen
5/5
GoogleA massive thank you to Anita kaur for helping us buy our first 🏠 she was very polite and professional. Also helped us with mortgages and getting a Conveyancing as we was very nervous but with the help of Anita she managed to keeps us calm and couldn’t thank her enough …
Hello Nigam, Thank you for your kind review - we will pass this on to Anita and the team! We're thrilled to hear that Anita was able to assist you so effectively with buying your first home and easing your nerves throughout the process. It's wonderful to know she made such a positive impact on your experience. Best wishes, Douglas Allen
5/5
TrustpilotEveryone was very helpful in helping me…
Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish
We are so happy to hear that our team provided such helpful assistance with your move. We truly appreciate your kind words about the professionalism and support you received.
5/5
GoogleDouglas Allen have been great at helping me find a flat to buy - still on the lookout but the suggestions have been good so far and they've been proactive and helpful. Gergana has been looking after me well!
Hi Alexander, Thank you for taking the time to leave a review. We're thrilled to hear about your positive experience with our team. Best wishes, Douglas Allen
5/5
GoogleHad a really great experience with Douglas Allen so far. Been great showing us round to places we have liked that fit our plan and budget, have followed up with offers regularly, in particularly Rob, Anita, Diana and Sammy who have been handling our offer over in East London, (Chingford) have been great.
Dear Leslie, Thank you for your lovely review! We're delighted to hear that Rob, Anita, Diana, and Sammy have been helpful in finding you places that fit your plan and budget in East London. It's fantastic to know you've had a great experience with us so far. Best regards, Douglas Allen
5/5
GoogleAnita Kaur was a great agent. She explained the process perfectly for purchasing a flat. She shared a lot of good advice for conveyancing and mortgage and reassured us that the purchase won't take a long time. Hopefully our purchase will go through in the requested timeline and everything will go smoothly.
Good Morning, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service. We wish you all the best in your purchasing process. Many thanks, Douglas Allen
5/5
TrustpilotMaureen Grey and Hassan Anwar
I dropped in at the East ham Branch of Douglas Allen to get advise on the possible sale and purchase of a property. The reason I dropped in at the Branch was I was very impressed by the great customer service I received 4 years ago when I purcahsed my first property. I was very fortunate enought to run into Maureen Grey and Hassan Anwar yet again and as expected they were very patient with me and we went thorugh various options how to handle a sale and purchase of a suitable property. In a very volatile property market my confidence in Dougals Allen with the help of these two great mebers of staff will not waver now that have been breifed on the possible options. I will see you both again soon. Kindest regards,N Perera16 Pickering Road,IG11
Dear G N Perera,Thank you for taking the time to add your feedback of our office at East Ham and the sales team and Mortgage advisor. Being friendly and helpful as long as being able to offer the best advice is always our key aim. Also your feedback on Faisal Noor and the brilliant advice he has offered you. We always understand that helping someone find their Dream Home and then working with them until they finally move in is key to being a successful agent. I am sorry to hear that you had been let down by some owners but I am so pleased like our team that you got there in the end.All the best for the future and we all look forward to helping you again in the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
GooglePurchasing a property can be daunting, but Saira put me at ease from start to finish. She offered unwavering support and ensured clear communication at every step. Every interaction with Saira was friendly, professional, and efficient, making the entire experience completely stress-free. I would highly recommend Douglas Allen and working with Saira
Dear Sabah, Thank you for taking the time to leave us a review, we really appreciate it. We're delighted to hear that Saira was able to help make your property purchase a little less daunting, and we'll pass your kind words on to her. Best wishes, Douglas Allen
5/5
GoogleThanks to Samuel for his support across the process from initial interest through to having our offer accepted, he was a helpful and essential part of our journey so far as first time buyers.
Hi Mitch, Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that Samuel was such a helpful and essential part of your journey as first-time buyers. It's wonderful to know that he could support you from initial interest to having your offer accepted. Best wishes, Douglas Allen Estate Agents
5/5
GoogleDear Michael We would like to thank you and your team, Sean and Diana, for the professional service in selling our home. We were kept informed at all times during the process and we were given realistic feedback which managed our expectations and help us get across the line. The chats were always convivial which put us at ease and at no time did we feel under pressure. Sean has a great team, and we would highly recommend Douglas Allen to anyone looking to sell/buy their next home. Michael thank you again all your help!
Hello Narendra, Thank you for your lovely review and for recognising the efforts of Michael, Sean, and Diana. We're thrilled to hear that you found our service professional and that the team kept you well-informed throughout the process. It's wonderful to know that you felt at ease and never under pressure. We truly appreciate your recommendation and are delighted to have helped you with your journey. Best wishes, Douglas Allen
5/5
GoogleI highly recommend Douglas Allen Estate Agents for their outstanding service. Saira was incredibly professional, keeping me well-informed at every stage of selling my home. She went above and beyond to ensure a smooth and stress-free experience. I’m truly grateful for her hard work and support. Thank you!
Hi Aqsa, Thank you for your lovely review and for recommending us! We're thrilled to hear that Saira provided you with such professional and attentive service throughout the sale of your home. It's wonderful to know she made the process smooth and stress-free for you. Best wishes, Douglas Allen
5/5
GoogleI do not usually write reviews but I have had a really good experience with Douglas Allen. All the staff particularly Anita have been friendly, transparent and Informative to help me make the right decision and choices around selling and buying property. I would highly recommend their services.
Hi Sarita, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Anita and the rest of our team were able to provide you with a friendly, transparent, and informative service. Your recommendation means a lot to us, and we're delighted that we could assist you in your property journey. Best wishes, The Douglas Allen Team
1/5
TrustpilotIncompetent
Incompetent! The sale of my property was poorly handled from the moment I recieved an offer. The managing director of the branch was extremely unpleasant to deal with and a bully. The sales progressor had no idea what was going on at any stage of the transaction regularly giving me wrong information. There was no duty of care for my best interests. Avoid them at all costs.
Dear MichaelThank you for leaving us your review and we are disappointed that you were not satisfied with the service that you received. Customer satisfaction is of extreme importance to us and regrettably we have been unable to locate you on our records from the details that you have supplied. We would therefore encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk so that we can look into your feedback. Many thanks. Kind regardsArun Estates Customer Support
5/5
GoogleDouglas Allen is a great agent. Anita is especially fast and helpful. She has been very on point. I can't wait to move into my new house. Thank you, Anita, for making our dream come true and helping us find our dream home!
Good Afternoon, Thank you for your kind review - we will pass this on to Anita and the team! Great news that we could help you find your ideal property. We hope you're very happy in your new home. Best wishes, Douglas Allen
5/5
TrustpilotMichael Simpson
Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!
We are truly happy to hear that our team provided such friendly, polite, and helpful support during a challenging time. We appreciate you acknowledging their integrity and kindness.
5/5
GoogleThank you to Samuel and the team for securing a dream purchase! Great agency, responsive and transparent, which is a breathe of fresh air throughout the stressful process of buying.
Good Afternoon, Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Samuel and the team were able to assist you in securing a fantastic purchase. It's wonderful to know that you found our agency responsive and transparent, making the buying process a bit less stressful. We're here for you every step of the way, and we look forward to helping you with life's journey in the future. All the best, Douglas Allen
5/5
TrustpilotWoodford Branch - Steve and your team = thank you
We bought our house 8 yrs ago from Douglas Allen in Woodford and had such great service that we definitely wanted to use them again to sell this time around. Steve and his team at the Woodford branch are brilliant. We felt we were getting a real team effort, as they work so well together, listening to our requests, not overly salesy... just a gentle push in the right direction to get the sale over the line. We sold our house in record timing and are thrilled with the price and overall service. Thanks guys, you are all awesome!! - Highly recommend using the Woodford branch - Jenine
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleThank you Anita for helping us buy our first homes we was first time buyer and was very nervous and with Anita who helped us brought a smile to our face and guided us to the right direction
Morning Dev, Thank you for your lovely review! We're glad to hear that Anita was able to guide you through buying your first home and bring a smile to your face. It's wonderful to know we could help you move forward with confidence. Best wishes, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's London office has 1,970 reviews across two platforms: 217 on Google, 1,753 on Trustpilot (across the whole business).
Douglas Allen London is rated 4.7 out of 5 across all 1,970 reviews, and 4.8 out of 5 on Google from 217 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
Douglas Allen London, 160 High Street North, East Ham, London, E6 2HT.
