Trusted Agent profile · London
★★★★★
2,001 reviews across 2 platforms
160 High Street North, East Ham, London, E6 2HT
Part of Douglas Allen, see every office.
Douglas Allen's office in London, at 160 High Street North, is rated 4.7 out of 5 across 2,001 reviews on two platforms, including 248 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHuge Thank You To Joanna Martin who…
Huge Thank You To Joanna Martin who work for Douglas Allen. From the beginning to the end she was brilliant. She was very helpful , kind, polity, patient with me through all the process. She is very talented and professional. Douglas Allen has to be very proud for this young lady. Personally, I will recommend to everyone that if they need to rent, bye or sale a house to contact Joanna.
4/5
TrustpilotDouglas Allen Woodford
Khaleesha at Douglas Allen was very competent and helped us secure our property. She was very friendly, always available on the phone if we needed to speak to her and she knows her stuff. Made our first experience of buying a house a very good one. Thanks Khalessha :) Sabrina and Tony
Dear Sabrina & Tony,Thank you for posting your kind comments. Buying a property can be a nerve jangling experience for anyone, especially the first time as you were. I am glad Khaleesha and her Woodford Green team were able to help you achieve this through her expertise and friendly service.May I wish you both much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen WOODFORD branch
Absolutely thrilled with the service I received. The house seller caused a few problems but manager Stephen Ford was extremely helpful and ironed out any problem that arose with buying my first flat. Would highly recommend this branch. Thank you so much to all at Douglas Allen who helped out. Tom Edgar
Dear Mr Edgar,It is very kind for you to acknowledge the service given by Steve Ford and our Woodford Green branch in this way. The whole team their take much pride in helping customers achieve their dream move and will take a lot from your very kind comments.I wish you many years of happiness in your new flat.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotMaria Ticehurst (Walthamstow) and Andrew Bilby (Eastham)
Maria and Andrew were without doubt the best thing about Douglas Allen. Maria was extremely hard working and driven. Andrew was highly pro-active and reassuring. He worked very hard for many weeks to look for solutions to problems that arose and to encourage and speed up the solicitors in the chain.
Dear Charlotte, Thank you for your comments regarding Maria and Andrew. Maria as you say is exceptionally hard working and really wants to help people . Andrew also takes great pride in ensuring that your sales precede smoothly.I hope you will be happy in your new home.Rob wadeAssociate Operations Director
5/5
TrustpilotSelling the bungalow
Dawn the lady I dealt with at the beginning this process has been outstanding
We're so glad to hear about your positive experience with our team member. We appreciate you sharing this feedback!
5/5
GoogleRumel and Anzal are fantastic agents. They found me a buyer within a week and I totally trusted them to handle everything! Thank you
5/5
TrustpilotProfessional, honest and efficient
Would like to say a huge thank you to Douglas Allen and especially Andrew Bilby for helping with the purchase of our new property. The service and assistance we received as first time buyers was good and helped ease any nerves in the process. Would definitely recommend them in the future.
Hi Andreas,Thank you for your kind comments regarding Andrew Bilby who looks after our after sales service. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
5/5
GoogleWe have had a very pleasant experience with Douglas Allen. Their sales team have been friendly and supportive throughout our property search. Anita showed us around a brilliant property and offered us invaluable advice and guidance. As first time buyers, we have felt listened to and supported by their caring team.
Morning Daisy, Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our sales team. Anita will be thrilled to know her advice and guidance were invaluable to you. Best wishes, Douglas Allen
5/5
TrustpilotLes and his team at the chadwell Heath …
Les and his team at the chadwell Heath office are brilliant. Professional and very True to their word. Michellle and charlotte Michael and gizem have gone out of their way to make my purchase through them really stress free. I would definitely recommend their office to buy and sell from.
Dear Sonal, Thank you for taking the time to add your thoughts on Les and the team at Chadwell Heath office, we always aim to make any purchase as stress free as possible, often this will be just a friendly ear at the end of the phone to offer the right advice and assistance where required. Buying a property can be stressful as you say but by having our sales progression team and ensuring we keep clients informed is how we make this as easy as possible.We look forward to be more help to you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotBuying and selling with Douglas Allen
Reece and Harrison were great from start to finish and I’d highly recommend their services. Regardless of the query they were always happy to help. Reece set up a WhatsApp group to continuously communicate which we found really helpful. I’d happily use them again.
Good afternoon Alistair, Thank you for your review regarding Reece and Harrison- they are real assets to our team. I will be sure to pass on your kind words. Kind regards,Danielle
5/5
TrustpilotAlex and the team have been very…
Alex and the team have been very helpful and kept us updated with constant feedback from people that have viewed our property.
Hi Paul,Thank you for leaving a review! It's great to hear how helpful Alex and the team have been throughout your process.Best wishes,Douglas Allen.
5/5
TrustpilotHasan at the Chadwell Heath
Big thank you to Hasan at the Chadwell Heath branch for being professional and swift with his service. Very hard working and even through this pandemic was available to update and support us through our process.Thank you again Hasan.Best wishes,Fouzia & Gazi
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent professional service from the start to finish!
Right from the first time I went in to see Maria at the Walthamstow branch where she is the manager was very friendly, polite and professional, she came to value my property and left me to make my decision without any pressure.I decided that Douglas Allen would be best to market my property because of their professionalism, write up and photos, the house I had already seen online was also listed with them and I said to Maria right from the start that I had my heart set on that house.The house was going through probate but Maria kept me up to date with how that was proceeding, and said she would do all she could to get me that house, and she stuck to her word which i appreciate.As well as Maria, Ben and Scott, were also friendly and professional whenever I went into Douglas Allen and when they came to my house to do viewings. I have also dealt with Laura and Andrew on a regular basis who have also been very professional and helpful at all times.Its all in the final stages now and i am very happy with the service received.Thank you, Regards Danny
5/5
GoogleBuying a property can be a very stressful time, but Douglass Allen made it a seamless process thanks to Michael from their Walthamstow branch. Michael is incredibly, helpful but also very personable. Whether we had questions or concerns he was available to answer our questions and support us through the process.
5/5
TrustpilotParis Hall. Chadwell Heath Lettings.
Couldn't of asked for a better service from Paris throughout my period of dealing with her. She was attentive to our needs and got the job done of getting us into our new home with the minimum of stress. I cannot recommend Chadwell Heath Lettings and Paris Hall enough.
Dear Charles, thank you for taking the time to add your thoughts on the Chadwell Heath Lettings department and Paris Hall, our aim is to always offer the best possible service and ensure the move is as stress free as possible. I am very pleased to see that you will be happy to recommend our service, so please tell everyone you know how we can helpKind regardsPaul IngletonAssociate Operation Director
5/5
GoogleThe process of purchasing through Douglas Allen literally couldn’t have gone smoother. Of all the estate agents I’ve had dealings with over the years, this was by far the most positive. Maria, Tai, Ella & Alisha couldn’t have been more helpful. Would highly recommend their services as a buyer, and assume the same for the vendor as the process was very slick. Thanks again guys, you really went the extra mile!
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotI should say Tanya Keene is the person …
I should say Tanya Keene is the person for job with such a commitment. Warm and friendly approach to first time buyers and always shown patience while addressing queries.Be prompt with returning calls and gives a complete satisfactions till the closure of exchange!!! Definitely a Go to person!!!
Dear Surendar,It is much appreciated that you have given your feedback on Tanya and our Sales progression department, we pride ourselves on being at hand and ensuring that we have a warm and friendly approach to ensure that the sale proceeds to a satisfactory completion. Having this team means they are fully up to date on the sale and can offer years of experience and advise where required. I wish you all the best in your new home and look forward to being of help in the future.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotVery friendly & helpful to my meeds
Michelle is of bubbly charachter & totally made me feel at ease @ advertising my property . I hope the team manage to sell as it has been on the market for along time and need to sell quickly. Let's hope Douglas Allen finish the good job they started.
Dear Mrs Morris,Thank you for your kind comments regarding Michelle. I would bet that there's not a more caring and charismatic estate agent around and feel sure that she will get the positive result that you desire.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleDear Michael We would like to thank you and your team, Sean and Diana, for the professional …
Hello Narendra, Thank you for your lovely review and for recognising the efforts of Michael, … More
5/5
TrustpilotThank you
I would like to thank all the team at Douglas Allen Chingford for their hard work and helping me through what could have been a stressful time. I have now moved into my new home and James Jake and Jess were fantastic all the way through my purchase.
Dear Mr Smith ,Thank you for your positive comments regarding James and the team in my Chingford office. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
2/5
TrustpilotIt was going so well until it wasn’t
It was going so well until it wasn’t. I signed the contract in November 2020 & once I had reviewed the estate agency costs & the legal fees. I was told I would also have to pay a refundable £25 deposit for the legal fees. The legal fees quoted on a Douglas Allen headed pamphlet was *£695 for a property selling at the price it did. The * referring to additional fees if it were leasehold etc. I was instead charged £775 basic, which I raised before completion & spent endless time ringing & chasing the branch staff about. Always being promised calls but aside from 1 instance which unfortunately went to voicemail I didn’t receive. I was told it could be resolved after completion & would not affect the completion & on the return of the branch manager that week it would all the resolved once & for all. The staff member working at the branch covering in her manager’s absence couldn’t grasp the situation & kept emailing my solicitor, confusing matters as it was Douglas Allen that quoted the fees & asked for the £25 deposit, rather than calling me back as promised by other staff, to discuss. She also had never heard of the £25 refundable fee. Thankfully despite no paperwork I was able to prove this transaction by contacting my bank & requesting the statement showing this payment. On the managers return I hoped it would all be wrapped up quickly. The manager has given me assurances & called when promised but now it has all gone dead. The manager has emailed twice this week asking if his managers have called me yet. Which they haven’t. There seems to be no way to contact customer services, only a central sales team. I have contacted the central sales team too, to escalate the situation & there is never a manager to hand. Any time you call the manager is in a meeting or out on a break. You are always told they will ask them to call you, it never happens though. Up until this point I had been impressed with Douglas Allen. Now, I wouldn’t use them ever again. It’s a headache no-one needs, less so when dealing with health issues, which the local branch are aware of. So disappointed.
Dear EmmaThank you for your comments and we are sorry to learn that you have been dissatisfied with some aspects of the service that you have received from Douglas Allen. We understand that you have since been contacted by our Operations Director and your concerns have been resolved.Should you wish to discuss anything further, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotGreat service, Chingford
Great service,Thank you to James Jess Jake and Katelin, after a traumatic time with another agent they came to our rescue.We have just moved this week and there service was impeccable. We are so happy we chose them as we can finally move on with our lives.Jeff
Hi Jeff and Sue,Thank you for posting your 5 star review regarding James, Jess, Jake and Kaitlin in my Chingford office.It was nice to see that they came to your rescue in your moment of need and that fact that as you say you can now move on with your lives and as out TV advert says make some more memories.Thanks againRob WadeAssociate Operations Director
5/5
GoogleI was not having much luck selling my property with another agent when I came across Ben from Douglas Allen when viewing a potential property to buy. I was immediately impressed by his professionalism and knowledge and ability to build a rapport with clients. I decided to switch agents after a consultation with Maria the branch manager and Douglas Allen lined viewings up almost immediately and I quickly found a buyer. Both Ben and Maria are helpful, cheerful and friendly. I strongly recommend Douglas Allen when choosing an agent!PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotThank you
We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.
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The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Douglas Allen won Trusted Agent in The Trusted Agent 2026 awards.
