Trusted Agent profile · London

Douglas Allen London reviews

★★★★★ Excellent

2,001 reviews across 2 platforms

160 High Street North, East Ham, London, E6 2HT

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Douglas Allen's office in London, at 160 High Street North, is rated 4.7 out of 5 across 2,001 reviews on two platforms, including 248 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

248

Reviews on Google

This office

Trustpilot logo

1,753

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

I mainly dealt with Jordan and Joe who …

I mainly dealt with Jordan and Joe who were an absolute pleasure to contact. Their professional, understanding approach, where nothing was too much trouble made the whole selling process far less stressful. My thanks to Tanya and robin who mediated between the buyers and my solicitors. Thank you for your hard work. An excellent team

Fay · 30 August 2017

Agent replied · 19 June 2024

Dear Fay,Thank you for your 5 Star review of our Chigwell office who will take much pleasure from knowing they were able to help you so much in selling your home. We never forget that you are spoilt for choice when it comes to choosing an agent so we are determined to make sure that our results talk louder than others promises.Robin, Joe, Jordan and the whole team will be chuffed with your recognition and will join me I'm sure in thanking you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Stewart was very supportive whenever I…

Stewart was very supportive whenever I came. I rate your service 5stars. Wish you all the best.

Sharda · 6 April 2024

Agent replied · 19 June 2024

Dear Sharda,Thanks for leaving us a five star review, we really appreciate it. Douglas Allen, Ilford Branch

5/5

Trustpilot

I’m a first time buyer

I’m a first time buyer, I had good encounter with one of the property agents ( Tia ) which she was very helpful in explaining all the process as well as get me my Agreement in principle with their Mortgage advisor. Thanks Tia

Kwadwo · 13 December 2021

Agent replied · 19 June 2024

Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

I dealt with Shana who was really…

I dealt with Shana who was really lovely and helpful. She was very informative, knew the area like the back of her hand and genuinely showed an interest in us as people which is rare these days... I'd recommend asking for her if you're looking to find your dream home

Iain · 13 March 2020

Agent replied · 19 June 2024

Hi Iain,Thank you for posting your 5 star review regarding Shana in the Chingford office . I am sure she will be delighted that you have done this as a testimonial to her work with you.Shana has a genuine passion for what she does and it looks like it is shinning through.Thanks AgainRob WadeAssociate Operations Director

5/5

Google

This company is very professional and its agents are superb. Specially , Ms. anita Kaur helped me to get my dream house very quickly in a good price. I can’t thankful to her. Just because of its agents like Anita Kaur this company has its unique way to satisfy the customers.

Shubham · 20 November 2024

Agent replied · 11 December 2024

Thank you for your great review! We're glad to hear that Anita was able to assist you in finding the right home so efficiently and at a good price. Our team takes great pride in helping families move forward, and it's wonderful to know that Anita made your experience positively memorable. Best wishes, Douglas Allen

4/5

Trustpilot

New to Douglas Allen

Having been unhappy with present estate Agent, have switched to Douglas Allen, and have been in contact with Emma at Chadwell Heath Branch, who, gave me more help and information than I was getting elsewhere, therefore we look forward to selling our house through yourselves, and thank Emma for steering us in the right direction.

Lynn · 26 August 2015

Agent replied · 19 June 2024

Dear Ms Finch,Thank you for your kind comments regarding our Chadwell Heath branch and in particular Emma. We are proud of our Investors in People accreditation where all our staff are trained to the highest levels within the industry and I am pleased that you have been the beneficiary of this.I am sure Emma and her Chadwell Heath colleagues will do everything within their power to achieve a sale of your home on your behalf.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Fantastic service and very helpful…

Fantastic service and very helpful indeed. They also continued to be helpful once I had decided to buy a property with another agent as I felt that was the right one, which is a level of professionalism which is impressive (for example by recommending a surveyor). Particular thanks to Aseena and to Stephen.

Jack · 14 April 2018

Agent replied · 19 June 2024

Dear Jack,Thank you very much for your 5 Star review. Both Aseena and Steve will be delighted with your recognition too and be only too pleased they were able to help you successfully complete your move.Kind regards,Jon Holden - Managing Director

5/5

Google

Been a very seamless experience of purchasing my first home! Been helped every step of the way and felt at ease with this whole exciting process. Thankyou to Michael and Shaun who have gone through the process of ensuring our offer was accepted and arranging in-house solicitor and mortgage broker to make it even easier for us. Thankyou for all your help.

Avdil · 12 May 2024

Agent replied · 11 June 2024

Hello Avdil, Thanks for leaving us such a lovely review, we really appreciate it. Our goal is to help our customers through what we know can be a stressful time. We wish you all the best in your new home. Many thanks, Douglas Allen Walthamstow Estate Agents

5/5

Trustpilot

Waseem Khan - East Ham Branch

I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.

Tricia · 14 October 2016

Agent replied · 19 June 2024

Hi Tricia,Thank you for taking the time to write a review regarding Waseem at my east Ham branch. I hope he helped you find your dream home. We spend a lot of time e coaching our staff so that people like you receive this kind of service.Thanks AgainRob wadeAssociate Operations Director

5/5

Trustpilot

We were very happy with the service…

We were very happy with the service from Douglas Allen. They were very efficient and also very quick to get back to us on any issues. We would like to say a special thank you to Rachel Newland, Robin Bowden and Tanya Keene who were an absolute pleasure to work with.

Sam · 23 April 2019

Agent replied · 19 June 2024

Dear Sami and N,Thank you very much indeed for your kind words and 5 Star review of our Chigwell office. Robin and his team really are experts in their field and will be delighted they were so highly appreciated by you.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

bought a house in woodford green

I would like to say thank you very much Kaleesha from woodford green branch. You really helped me alot through out my buying house process. it was my first time and you made it easy kept me informed at each level. I would also like to say thanks to Nash he also helped me.

Khuram · 5 October 2015

Agent replied · 19 June 2024

Dear Mr Shahzad,It is very kind of you to post your review of the service given to you by Khaleesha and Will at our Woodford Green office. Both are true professionals who take great pleasure in helping our customers through the whole buying process.Thank you for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Thank you to Michelle and the team at…

Thank you to Michelle and the team at Douglas Allen. They have provided a fabulous and efficient service, everything happened as they said it would. I was kept up to date with everything throughout the process and everything went very smoothly. The help and support was very much appreciated.

Liane · 24 January 2020

Agent replied · 19 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Top quality service

The service we received from Denise was fantastic. She went above and beyond to make the process run as smooth as possible. She made a stressful process a lot more manageable and I will be recommending Douglas Allen to friends and family

Miss · 12 October 2021

Agent replied · 19 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Arbaz East Ham branch is excellent!!

Arbaz is currently dealing with the sale of my house at Meanley Road. So far, he is doing a brilliant job. We have had a few offers in already without the property being on the market officially. He is also very pro efficient and easy to approach.

Customer · 3 July 2020

Agent replied · 19 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Quick sale and professional service

We advertised the property with other local agents who were unable to sell the property for quite some time, but Douglas Allen with the work ethics , enthusiasm and professionalism were able to get an offer within one week of advertising the property. Lucy Chirstopher was exceptional.

Sandeep · 19 June 2020

Agent replied · 19 June 2024

Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen

5/5

Trustpilot

Hasan was absolutely briliant

Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.

Mohammed · 15 June 2020

Agent replied · 19 June 2024

Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen

5/5

Trustpilot

Khaleesha was extremely helpful…

Khaleesha was extremely helpful throughout the whole buying process. She was attentative to what I was looking for, she communicated well and she always took the time and care needed for all my questions as a first time buyer. I would highly recommend Douglas Allen on this basis and especially Khaleesha!

Greg · 28 June 2018

Agent replied · 19 June 2024

Dear Greg,Thank you very much for taking the time and trouble to post this 5 Star review noting the care and assistance you received from Khaleesha at our Woodford Green office. Khaleesha is a true professional and will be delighted that she has been of great help to you.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Very pleased with the level of service…

Very pleased with the level of service they provided us with. Caroline and Alex were extremely helpful.

Ozgur · 5 February 2024

Agent replied · 19 June 2024

Hi Ozgur,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents.Best wishes,Douglas Allen.

5/5

Trustpilot

Douglas Allen Barkingside

Douglas Allen Barkingside Branch has been great to deal with. This was our 1st time of purchasing a property, we used their mortgage broker service and can honestly say the communication and information was briliant.Huge thank you to Michael and Bill.We really felt looked aftered. Would definitely recommend Douglas Allen Barkingside.

Mrs · 14 May 2018

Agent replied · 19 June 2024

Dear Mrs Patel, Buying your first home can seem very daunting to many clients, but offering a full in house service and ensuring we are available to help all the way from viewing the home until you collect your keys is our service levels. I am really pleased that you felt looked after and thank you for your kind recommendation.I wish you all the best in your new home and look forward to helping again in the future.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

THANKS YOU

THANKS YOU. I like to thanks to all Douglas Allen team Special Thanks to Michael Aloto as he help a lot about my case always ready to help I also like to big thanks to Michael on behalf of my family to give right advise to make my family happy 🙂🙂🙂🙂

Suhel · 5 March 2018

Agent replied · 19 June 2024

Dear Suhel, Our aim is always as you say to make you and your family happy by being available to help firstly find your home and then to take you through the process every step of the way. I will pass on your thanks to Michael and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director

1/5

Trustpilot

Poor sales negotiators and the…

Poor sales negotiators and the inability to return calls meant that Douglas Allen was a no go for me. There were plenty of other reasons too like inflexibility when trying to do a short term contract and a sales fee that had no flexibility were the main reasons I chose not to go with them.

Giles · 9 September 2023

5/5

Trustpilot

Great team, so helpful!

Ray and his team at Douglas Allen were brilliant! They helped us find our dream home and I can't thank them enough. Nothing was too much trouble for them, they were always really friendly & polite and they helped us every step of the way. I would definitely recommend using Douglas Allen

Niki · 12 August 2016

Agent replied · 19 June 2024

Dear Niki,Thank you for your kind comments regarding Ray Phipps and the team at my Wanstead branch. Helping people find their dream home is of great importance to us and it is always hear it happening in our branches.Thanks again for your commentsRob WadeAssociate Operations Director

5/5

Trustpilot

Woodford Branch

Fantastic service from Steve and his team, great communication throughout the process and brilliant proactive sales approach.  Steve was so helpful through the final part of the transaction and made sure everything stayed on track and moved as quickly as possible.  A brilliant experience and thanks for everything.

Annalise · 3 November 2019

Agent replied · 19 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

I was really pleased with the services …

I was really pleased with the services of both ammer haroon and ziyad boodoo. Ammer has been speaking to me for a while now and has hopefully helped me secure a house ive been looking at for. Would recommend speaking to him of you need any help with buying or selling.

Yogesh · 27 November 2017

Agent replied · 19 June 2024

Dear Yogesh,Many thanks for your 5 Star review of our Barkingside office and in particular Ammer and Ziyad there. Homebuying can be a stressful process so I am glad we were able to help you so much.I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

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Awards

The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Douglas Allen won Trusted Agent in The Trusted Agent 2026 awards.

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