Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 Star Customer Service!
We had a great experience with the whole Chadwell Heath team. The friendly team always kept us up to date with our sale and how it was progressing. We had numerous offers on our property so we could find the perfect buyer for us. Overall fantastic experience with the whole team, especially Danny who exceeded all of our expectations.
Emma · 7 October 2015
Agent replied · 19 June 2024
Dear Ms Morris,Danny and our Chadwell Heath office will be very grateful of your kind comments. They are renowned for going out of their way to secure successful sales for their homeowners and to progress the transaction through to a successful completion. We know what a stressful time this can be which is why our Sales Progressors and our online tracker will keep our customers updated every step of the way which I am glad you found so beneficial.Our marketing is designed to generate the highest level of interest to secure the best buyer from the Offers we receive, it's great to hear that you are passing your home on to "the perfect buyer" as you say.Thank you very much for your custom and may I take this opportunity on behalf of us all to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service provided so far
Right from the moment that I called up and spoke to Emma (from the Chadwell Heath branch) I was pleased; she was very informative and has consistently been in contact to keep me updated on property's suitable for me. I haven't had this level of engagement from any other agent since I started my property search!
Thanks,
Miss Ansah
Miss · 5 October 2015
Agent replied · 19 June 2024
Dear Miss Ansah,I am delighted you have taken the trouble to post this 5 Star review letting us know that you found our service (in particular Emma's) so superior to others. We work very hard to accomplish this and it's nice to hear it has been recognised.I hope your search continues to go well and that Emma finds you your dream home soon.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSurprisingly helpful
Even thought we didn't end up buying through them, they were very helpful throughout. Aseena was extremely helpful and hardworking, constantly informing me of new properties and trying to find what we wanted. As I said we didn't buy through them so can not comment on that process but through our search process it was very good
YM · 22 May 2018
Agent replied · 19 June 2024
Dear YM,Many thanks for your 5 Star review of our Woodford Green office and your kind words about Aseena there.I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleI’ve sold and bought with this Douglas Allen branch from 2018 and am in the process of selling my home with them this year too. They are really helpful and accommodating to their customers and they make sure you understand and are happy …
Syed · 16 April 2025
Agent replied · 16 April 2026
Good morning Syed,
Thank you for your lovely review and for continuing to trust us with your … More
★★★★★ 5/5
GoogleFinally sold my late mums flat. It did take nearly two years but have to say Douglas Allen were brilliant especially Natasha Tomlins who I had most dealings with. Kepted me up to date and went above and beyond ensuring the sale went through even though there were a few hiccups. Highly recommend.
Janet · 13 March 2024
★★★★★ 5/5
TrustpilotExcellent service
Branch Manger Robin was excellent in dealing with queries. He was always accessible. In his absence there was more than one person in the office who talks enthusiastically and with knowledge about the property. Level of service provided was beyond of my expectation. The entire process starting from the viewing to the completion was smooth and straight forward.
Nujhat · 14 September 2016
Agent replied · 19 June 2024
Dear Nujhat, I am so pleased to see that the service level you have received from Robin and the team at Chigwell, certainly lives up to the standards we are looking for as a company. Moving home with the assistance of the right people is actually an enjoyable experience, our teams are fully aware that communication from all staff is of paramount importance and can make the move stress free. Thank you for taking the time to add your thoughts, I will pass this on to Robin and his team. Remember we are always here to help.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to thank Greg for his help …
I would like to thank Greg for his help in finding me my new home. Regular phone calls kept me in the loop with new flats coming on and between Greg and Andy I was well looked after. Great team and by far the most efficient and friendly estate agents I came across. Thanks again for everything
Jamie · 17 August 2017
Agent replied · 19 June 2024
Hi Jamie,Thank you for taking the the time to post your review regarding Greg and Andy at the Woodford Green branch. I am pleased to see that they have really looked after you and helping you find your Dream Home.Thanks againRob wadeAssociate operations Director
★★★★★ 5/5
TrustpilotSteve Ford at Woodford office
Steve Ford at Woodford office - I called in on the off-chance to the office and saw Steve - firstly I was surprised he remembered me and the details of my property from 2015 - I needed to find out some historical information. Steve was very helpful and found all the information that I required.
Sheila · 13 February 2019
Agent replied · 19 June 2024
Dear Sheila,Thank you for your 5 Star recognition for the help you received from Steve at our Woodford Green office, he will be delighted to hear he was of such help to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleThis company has amazing service. specially ( anita kaur ) was very helpful- she helped me through the process of buying our first home, was very nervous but with the guidence of anita she made us feel relaxed and helped me and guided me through getting mortgage advise and conveyacing. would highly recommed anita kaur
Sajan · 3 November 2024
Agent replied · 10 November 2024
Morning Sajan,
Thank you for your lovely review! We're delighted to hear that Anita was able to guide you through the process of buying your first home and make you feel at ease. Your recommendation means a lot to us.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotSerious and reliable people!!
Very serious and reliable estate agency!!!All member of staff where extremely helpful and respond all the time to our enquiries especially Rachel Newland and Tanya KeeneThey introduce us as well, to a very good mortgage advisor William Nash from Mortgage Matters Direct who managed to find the best deal for usMany thanks !!!
Bogdan · 28 November 2019
Agent replied · 19 June 2024
Dear Bogdan,Thank you very much for your 5* review concerning our Chigwell team, Will, Rachel and Tanya will be only too pleased to have helped you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat, stress-free experoemce
We had a great experience dealing with Tanya Keene - Sales Progressor. Tanya was always available to speak to for queries or to keep us updated on the progress of the move. For what can be a stressful time for any Homebuyer, Tanya went above and beyond to ensure we were always in the loop. Great service
Gary · 18 September 2016
Agent replied · 19 June 2024
Dear Gary, It is always a pleasure to see that our sales progression team are keeping the clients fully updated and as you say helping them through what can be a stressful time. By having a dedicated team of sales progressors certainly helps to iron out those wrinkles that often occur during the sales process, giving them time to ensure that the issues are dealt with and more importantly the clients are kept in the loop. Our aim is always to ensure that the service level we offer is not like many agents until you agree a sale, it's right through until the day of completion. If we can help moving forward please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotDouglas Allen Walthamstow gave us an …
Douglas Allen Walthamstow gave us an excellent service when buying a property through them. Ben and Maria made us feel assured they were doing all that they could to get our offer agreed and they didn't rush us either. We would recommend them and definitely use them in the future if we ever want to sell.
Amy · 20 November 2017
Agent replied · 19 June 2024
Dear Amy,Thank you for taking the time to post your 5 star review regarding Ben and Maria at the Walthamstow branch.We all know that buying a property can be stressful so it is nice to hear that things were dealt with at a comfortable pace and they both helped you secure your new home.I hope it all goes well for you .Rob WadeAssociate Operations Director
★★★★★ 5/5
GoogleSamuel is always very helpful
Melanie · 22 November 2024
Agent replied · 11 December 2024
Hello Melanie,
Thank you for your review! We're glad to hear that Samuel has been so helpful. It's great to know that our team is making a positive impact.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotMy property was with Douglas Allen…
My property was with Douglas Allen Barkingside branch, unfortunately due to a change of circumstances I have had to pull the property out of the market. Joe and his team Abdul and Hassan were true professionals and would recommend selling and buying from them. Their teamwork and work ethics are one of the best.
Joy · 12 April 2019
Agent replied · 19 June 2024
Dear Joy, Thank you for confirming that Joe and his team at Barkingside office have been true professionals. It is by having the right work ethics and working totally as a team to help our owners move forward is our commitment in all we do. When you are ready and need our help again, we look forward to ensuring we help you move next timeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFaisal Noor from Chadwell Heath Branch
I will like to use this opportunity to say a big Thankyou to Faisal Noor for the excelent services provided during buying our house. He make the buying process quickly and easier. I found him very professional, friendly and competent broker.I would very strongly recommended Faisal services, glad to have found him.
Mandraburca · 20 February 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThanks for our lovely home
We were really impressed with the professionalism of everyone at the Chingford branch, particularly Jess, with whom we saw a number of homes over a number of months. Our new home is perfect for us, particularly for the cat, and the purchase went through really smoothly. Thank you everyone, we are very happy here! Jonathan and Selina
Selina · 29 October 2015
Agent replied · 19 June 2024
Dear Ms Papa,Thank you for your 5 Star endorsement of our Chingford office and in particular of Jess. I am glad that their professionalism helped you find your ideal home and wish you (and your cat!) many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotProfessional and informative
I recently used Douglas Allen to sell my house. The staff were all very professional and worked hard to get me a buyer. I wouldParticularly like to thank Rumel Miah and Andy Dumas who were my main points of contact. They kept me informed with regular updates and a very helpful online portal. My experience was very positive and I would highly recommend them.
Jason · 27 April 2023
★★★★★ 5/5
TrustpilotIan was absolutely fantastic in showing…
Ian was absolutely fantastic in showing us the properties around, despite being in traffic and running a bit late; Ian waiting for us and did not cancel the viewings. I really appreciated his patience and professionalism.
Suleman · 13 December 2022
Agent replied · 19 June 2024
Hello Suleman, Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
GoogleWe've recently had an offer accepted for a property that's on the market through Douglas Allen. Sean Corrigan in particular has been exceptional at keeping us informed as the process develops and also being accommodating of any requests or queries we've had.
Sherilee · 16 April 2025
Agent replied · 11 December 2024
Hello Sherilee,
Thank you for your kind review! We're glad to hear that Sean has been … More
★★★★★ 5/5
GoogleWe had a viewing with Anita, and she was fantastic from start to finish. She arranged communication with the landlord very quickly, making the whole process smooth and efficient. Throughout, she was incredibly friendly, professional, and always ready to help. Highly recommend!
Güney · 16 April 2025
Agent replied · 16 April 2026
Hi Güney,
Thank you for your lovely review! We're happy to hear that Anita provided such a … More
★★★★★ 5/5
TrustpilotExcellent, especially Janine Briggs
From start to finish Douglass Allen were execellnt when it came to selling our property. Janine Briggs especiialy help cordinate the whole processs keeping in contstant touch with updates. Her true professionalism shone through and nothing was a problem. I would highly recommend Janine and her team to anyone looking to buy or sell their property.
Dave · 13 March 2017
Agent replied · 19 June 2024
Dear Mr Carter,Thank you very much indeed for your kind words relating to Janine Briggs and your 5 Star review. Janine is one of a rare breed, a Sales Progressor who is 100% focused on turning a sale into a home-move and has been successfully doing this within Douglas Allen for almost 30 years! Most agents don't employ Sales Progressors and hopefully you have positively benefitted from our decision to do so right across our company.Thank you very much for choosing Douglas Allen to sell your home, your custom is genuinely appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGita VJN
I take great pleasure in writing this comment for this Company. Lucy is a great asset for them and its a great pleasure dealing with her. She went that extra mile to secure a property for us. Very pleased with the Customer Service we received from her and looking forward to have more more interaction with her. Very commendable indeed. Thank you so much Lucy♥️
Geetha · 17 March 2023
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside - Very Helpful and Professional
The Douglas Allen team were very helpful and knowledgeable throughout the process of selling my home and buying a new property. They were very professional throughout and sought to resolve any issues immediately, despite the challenges presented.They worked as a team and ensured someone was always available to respond to queries. Many thanks to Chloe Brito, James Edge, Trejuan Simpson, Chelsey Baldwin and Joe Bradley. Your efforts are much appreciated.
Radicalie · 9 September 2022
★★★★★ 5/5
TrustpilotAnn Marie
Ann Marie, Stuart And Andy have made the process of buying a house so simple and streamline it’s been an absolute pleasure working with all three. They are all very attentive and make it a conscious effort to make the customer feel comfortable and confident about their decisions at all times. Thank you once again for all your help.
Nandunica · 2 August 2024
Agent replied · 27 October 2024
Good morning Nandunica,
Thank you for your lovely review! We're thrilled to hear that our team made your house-buying process simple and streamlined. We strive to help our customers through what can be a stressful time.
Best wishes,
Douglas Allen
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