Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent professional service
Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands
Tony who took the photographs consulted us throughout the process So a very good experience all round
Mr · 23 June 2015
Agent replied · 19 June 2024
Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
GoogleWe have recently sold our property with Douglas Allen. Sean and his team have been a great support to us and enabled the process to run stress free.
MB · 12 May 2024
Agent replied · 11 June 2024
Good Afternoon,
Thanks for your review, we're delighted you're happy with our service. Our goal is to help our customers through what we know can be a stressful time.
Many thanks, Douglas Allen Walthamstow Estate Agents
★★★★★ 5/5
TrustpilotExcellent service from Walthamstow team
After instructing DA Walthamstow to sell our property we have been very impressed with hign level of customer service from Christian, Casey and the team.A special mention needs to go to Christian who has gone above and beyond helping us sell our property! We chose Douglas Allen over other estate agents because of Christians enthusiasm and professionalism and would happily recommend to others. Keep up the good work!
Kelly · 3 November 2016
Agent replied · 19 June 2024
Hi Kelly,Thank you for your kind comments regarding Christian and Casey, It's great to hear that our staff have gone above and beyond to help you. I hope that your sale goes through smoothly and you will be happy in your new home.Thanks againRob WadeAssociate Operation Director
★★★★★ 5/5
GoogleHi Joseph Sambridge,
I wish to thank you for the advice you gave me over the phone and while viewing several properties, and I greatly value your communication skills, which made me comfortable to communicate and understand you on the overall issues that we discussed.
I can say that you have dealt with the issues rightly and I look forward to hearing further from you in the near future.
I wish you all the best on your future venture and achievements.
Regards
Dharma
Dharmanand · 12 February 2024
Agent replied · 11 June 2024
Hi Dharma,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Anita, has been and how greatly you've valued her advice and communication throughout your process.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotThe service I received from Stephen Ford
The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.
Bett · 13 April 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotSale
Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.
Mike · 23 March 2016
Agent replied · 19 June 2024
Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotAmazing help
Shawn from Douglas Allen East Ham was amazing! He sold our elderly hoarders cousins house in only 4 days! He went way beyond his duties as an estate agent to help out in whatever way he could. Thank you Shawn for all your help, this sale was not an easy one and not for the faint hearted! Very pleased with the service. Again thank you.😀 The Evans Family.
Evans · 11 March 2016
Agent replied · 19 June 2024
Dear Evans Family,Thank you for your comments about Shawn and East Ham team, I am pleased to hear that Shawn has gone beyond his duties to really help you with the sale this property.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWill Nash
Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.
Pradeep · 17 January 2016
Agent replied · 19 June 2024
Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen review
We are very happy with the professional and friendly service we have received so far regarding the taking on of our property. Everything has been done efficiently and quickly with always our interests at heart. The Barkingside Manager Les Carter and all the staff connected with the company have been a pleasure to deal with.
We would have no hesitation in recommending Douglas Allen to all future vendors.
Mr · 23 June 2015
Agent replied · 19 June 2024
Dear Mr & Mrs Bernstein,Thank you very much for your valued feedback. I am glad you found Les and his Barkingside team such a pleasure to deal with, providing the highest level of customer service is a priority of ours and it's good to hear that we have succeeded in this respect on your behalf.I wish you every success with your move.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen, Barkingside branch. Well done boys
Fantastic service from Joe and team from Douglas Allen, Barkingside branch. Pleasure to deal with, thanks very much !Joe has been fantastic from start to finish on my new purchase!Always got back to me when he said he would, updated me throughout and nothing was too much trouble and always went above and beyond for me.Would highly recommend - I'll be using again for sure!
Mayooran · 3 February 2019
Agent replied · 19 June 2024
Dear Mayooran, Thank you for highly recommending the service of the Barkingside office especially Joe, as a company we fully appreciate that being available and ensuring we are in contact throughout a sale really helps all the clients fully understand what is happening and keeps them informed. I will pass on your comments to Joe and ensure he continues to offer this service to all his clients moving forward.We all look forward the helping you or anyone you know again in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleAnita is brilliant 10/10 she helped me find a property I was so nervous and scared and she came forward and gave me help and support and I would defiantly be coming back again to Anita Kaur! ⭐️⭐️⭐️⭐️⭐️
Guzal · 15 September 2023
Agent replied · 11 June 2024
Hi Guzal,
Thank you for leaving a review! It's great to hear how positive your experience with Anita has been and how she has helped and supported you in finding a property.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotWe would recommend Douglas Allen
From beginning to end Douglas Allen were a great agent to sell our property with. Stevens valuation helped us achieve a sale value in excess of £100,000 above a previous agents valuation 2 months earlier. Steven & Ash were always there to support us if needed and they never failed to return telephone calls. Thanks for all your support.
Mrs · 11 March 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWithout the help from Steve at Douglas…
Without the help from Steve at Douglas Allen I don’t think Our very long drawn out house sale would of actually happened . He helped us every step of the way and without his help and support it would of been very stressful . Thank you Steve and all the team that contributed to making this happen x
Tanya · 10 May 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleWe were shown round a property by Anzal and he balanced being completely professional while also friendly and warm. He answered our questions about the house and made us feel relaxed and at home while viewing the space. It was a pleasure meeting him!
Sophie · 11 May 2026
★★★★★ 5/5
TrustpilotAndrew Bilby
Andrew Bilby is our hero!He used his expertise from his years of experience in gettingcustomers like myself who were unsure of what to do, their dream home.He kindly kept us up to date with all his communications with our buyer and put our minds at ease.I would recommend Douglas Allen to all home buyers/sellers!I would recommend Andrew Bilby, everyone!You'll be in good hands and relaxed.
Mr · 28 September 2018
Agent replied · 19 June 2024
Dear Mr Harrison,When someone recommends you it seems to up the anti a little so you don't let them down. I was so pleasing to read your 5 star review of Maria in the Walthamstow office. We try and treat all of our customers in a away that they become customers for life and I hope this will be the case for you in the future.Thanks again for your kind wordsRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen- East Ham
I was extremely impressed with the service I received from Douglas Allen East Ham. From my first enquiry in branch to completion, the whole process was seamless and stress free. I want to say a massive thank you to Natasha Facer, Hassan Anwar, Maureen Grey and Andrew Bilby for all their hard work and ensuring the speedy sale of my home. I would definitely recommend them.
Gemma · 30 September 2017
Agent replied · 19 June 2024
Dear Ms Joseph,Thank you so much for your kind words and 5 Star rating following the sale of your home through our East Ham office. Maureen and all her team will be glad they made such an impression and were able to help.Thank you also for putting your faith in Douglas Allen and I am delighted that your decision very much seems to be the right one!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotBilal Chadwell heath customer service
Hi we have been so far happy with the service in Chadwell heath branch. All staff have been really helpful. Bilal from day one his customer service been excellent . keeping us update and helping us view houses. He Has been very helpful and understanding. We actually came to Chadwell heath branch because of Bilal. His customer service was very good.We have sold our property through Douglas and Allen in Chadwell heath branch.we are now finding our property now.
Shahjahan · 6 February 2024
Agent replied · 19 June 2024
Hi Shahjahan,Thank you for leaving a review! We're delighted to hear how happy you are with the service you've received from our team in Chadwell Heath and how Bilal in particular has supported you with his help and understanding throughout your journey.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotI purchased my first home with Douglas…
I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!
Customer · 8 September 2025
Agent replied · 24 September 2026
We are so happy to hear about your positive experience with us during such an important milestone! It is wonderful to know that our team's dedication made a significant difference. Thank you for sharing your kind words.
★★★★★ 5/5
GoogleDouglas Allen has really helped me with the sale of my property Anita was absolutely amazing very helpful and professional with handling with clients 😊 …
Isot · 12 May 2024
Agent replied · 11 June 2024
Hi Isot,
Thanks for the glowing review! We'll pass your kind words on to Anita.
Douglas Allen Walthamstow
★★★★★ 5/5
GoogleI have had a wonderful experience working with the company. Especially Anita who is so friendly and has helped me out so much. So kind and understanding. She made it all so much easier for me. Thank you so much
Rizwana · 12 June 2023
Agent replied · 11 June 2024
Hello, Thank you for your kind review - we will pass this on to the team! Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotAndy did what he said he would.....
I had an initial meeting with Andy Dumas and he managed my expectations in terms of a likely selling price and advised me accordingly.He arranged an open day and from that two offers were received - this was all within 7 days of the property going on the market.I have received very good service and would recommend Andy to anyone else selling a property.
Stephen · 25 June 2018
Agent replied · 19 June 2024
Dear Mr Gregory,Thank you very much for taking the time and trouble to post this 5 Star review regarding selling your home through our Loughton office and of the help and professionalism you have received from Andy there. You are in safe hands with the whole team there and I would like to thank you personally for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotTop Service from Douglas Allen Maureen Grey at the East Ham Branch
It was a difficult period selling my father's property as his health was deteriorating quite rapidly. Maureen Grey the Senior Branch Manager at Douglas Allen East Ham Branch was most helpful and key to the sale of the property. Maureen would always up date me and even contact myself out of her normal office hours to provide updates and to enquire as to my father's health. In the end she got an offer for my father's property higher than the asking price and I can not thank her enough for her professionalism and assistance with the entire process. I wish her all the best in her future and will always remember the top quality service she provided my entire family.
Michael · 22 August 2022
★★★★★ 5/5
TrustpilotMet with mortgage advisor Dan Appleby…
Met with mortgage advisor Dan Appleby the other day at Douglas Allen Chadwell Heath, after he came highly recommended. Dan was fantastic from start to finish. Listened to what i needed and found me deals that no one has been able to. Dan has even managed to save me money on insurances with better cover. Highly recommend and cant fault his service! Thank you!!!
Kirk · 15 June 2018
Agent replied · 19 June 2024
Dear Kirk, Thank you for your feedback on Dan our Mortgage Advisor at Chadwell Heath, as you say it is key that we listen to exactly what the client needs and help them from the initial meeting right through until your mortgage offer completes, having not only Dan but his back up assistant will certainly ensure that you are given the best possible advice but everything is then processed as soon as possible to help you move on.I like you are pleased that Dan was recommended to you and we look forward to helping you and anyone else you know for many years to come.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
TrustpilotThe service provided was abysmal
The service provided was abysmal, although Lucy was very hands on and helpful she was failed by her colleagues. Information provided to other agents were innaccurate and this was very costly to us. We had to constantly contact the office for the latest information, we were rarely provided with any updates on the sale.
John · 1 October 2021
Agent replied · 19 June 2024
Dear JohnThank you for taking the time to leave your feedback and for your kind words regarding Lucy. Customer Service is of paramount importance to Douglas Allen and it is therefore disappointing to read some of your comments. When a sale is progressing through the conveyancing process we would expect our staff to be in touch with updates however as the conveyancing process is undertaken by the acting legal representatives, we are limited as to how much we can do during the time. We also understand that your chain was a lengthy one which can affect the quality of the information relayed due to the number of third parties involved. We are pleased that your sale has completed and would like to wish you the best for the future.Should you wish to discuss your feedback in further detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
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