Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDouglas Allen were a nice company to …
Douglas Allen were a nice company to deal with. They were not your typical pushy agent but they were assertive. There were a few problems throughout the legal process once we had sold but Keith took each one in his stride with Steve taking a hard line with our buyers when they started delaying the process. It all fell back into place with a no nonsense approach and we moved last month. Very grateful to you all.
Paul · 28 September 2017
Agent replied · 19 June 2024
Dear Mr Williams,Thank you very much for your review and your 5 Star rating of our Woodford Green office, in particular Steve and Keith. Both are true 'property professionals' and would see it as their duty to make your move as stress free as they possibly could.We never fail to realise there are many agents for you to choose from and I am delighted to hear that your decision to place your faith in Douglas Allen has been vindicated.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service provided by Stephen and the Team at Douglas Allen
Excellent service provided by Stephen Ford. Stephen was a huge help in selling a property for us and went over and beyond to make sure that our property got sold. With buyers delaying matters, and all sorts of logistics going wrong, Stephen and the team were there on hand to go the extra mile to help us achieve our goal. Thank you to Stephen and the team!
Zara · 26 August 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleI have been delighted with the service and knowledge of guys in office ! It’s great to get to a property and have somebody be able to answer all of your questions and taken the time to get all the relevant information before a viewing ! Thank you
Karen
Karen · 16 August 2023
Agent replied · 11 June 2024
Hi Karen,
Thank you for leaving a review! It's great to hear to how positive your experience with our agents has been and how knowledgeable you've found them to be.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotBrilliant Service
We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll
Customer · 28 July 2016
Agent replied · 19 June 2024
Dear Mary, thank you for taking the time to comment on the service that you have received from our Chadwell Heath office and the staff named. It is always our aim to ensure we make the moving process for clients as easy as possible, looking to help them from the day we first meet right through until completion. It is also great to hear that the open day was a complete success which is a excellent way to ensure that we maximise the interest and reduce the stress for all involved.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotExcellent service from Douglas Allen, Chadwell Heath Branch
I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!
Niaomi · 7 February 2016
Agent replied · 19 June 2024
Niaomi, I am pleased to hear your feedback and the experiences you have had with the Chadwell Heath office, we always strive to ensure that our service is at the highest level possible and work with our clients to ensure that we help them wherever possible. One of our key aims is to ensure that we keep in regular contact with clients and return calls aiming to reduce the stress levels and making the move as smooth as possible. Thank you for taking the time to add your feedback and we all look forward to helping you and your friends and relatives again in the future. Kind regards Paul Ingleton Associate Operation Director
★★★★★ 5/5
GoogleHad really great tailored service, help and quick turnaround from Samuel and the team. We had unusual circumstances and they did everything they could to help us secure the house we wanted.
Jess · 28 July 2024
Agent replied · 27 August 2024
Hi Jess,
Thanks for your review, we're delighted you're happy with our service. We're happy to hear that our team provided you with an excellent service. We wish you all the best in your new home.
Best wishes, Douglas Allen
★★★★★ 5/5
GoogleWe have received a really great service from Sean , Karen, Michael and Chelsey from the Walthamstow branch of Douglas Allen.
We had previously had our house up for sale with another agent for over 2 months and after just under 1 week of our house being on the market with DA our house was sold to the first people who saw it .
All the staff have always been very knowledgeable, friendly, helpful, efficient and professional and I would highly recommend them .
Tracey · 28 July 2024
Agent replied · 27 August 2024
Good Afternoon Tracey,
Thanks for your review, we're delighted you're happy with our service. Great news that we could help you get everything sorted with your sale.
Many thanks, Douglas Allen Walthamstow Estate Agents
★★★★★ 5/5
GoogleWe've chosen to work with Douglas Allen to sell our property and it's been a great experience so far. We are still in the middle of the process but we are very happy with the service we've been getting.
We have mostly been dealing with Anita, Diana Karen and Michael, all of which have been very nice, patient, very pro active and hard working! When booking viewings or meetings, Anita, Michael and Diana always made sure everything was happening to our preference and comfort.
The way Douglas Allen work is quite amazing and exactly how Diana advertised it when we first met with her. Everyone in the comapgny that we have spoken with is always very well informed, kind and helpful. We have access to an account that shows all the information about the sale of the property, feedback from potential buyers, booked viewings, and because we are buying with a sister compagny we also have all the information and updates about the house we want to buy as well...
Based on our experience so far, we definitely recommend Douglas Allen as real estate agent.
Chirine · 28 July 2024
Agent replied · 27 August 2024
Hi Chirine,
Thank you for taking the time to leave such a detailed review. We're always here to help you move forward on your property journey. All the best in your new home!
Best wishes, Douglas Allen Walthamstow Estate Agents
★★★★★ 5/5
GoogleWe are currently in the process of selling our house with Douglas Allen Walthamstow.
The team has been quite nice along the process. We are mainly dealing with Diana and Anita. They both have been amazing at replying to us, picking up phones and calling us back whenever needed. They have also been coordinating everything properly and are trying to make the process as smooth as possible.
So far we are really happy working with Diana and Anita and we definitely recommend!
Thierry · 28 July 2024
Agent replied · 27 August 2024
Dear Thierry,
Thank you so much for taking the time to share your positive experience with our Walthamstow branch. We're thrilled to hear that Diana and Anita have provided you with an exceptional service to date. If you need any further assistance as you continue through the process, please don't hesitate to reach out. We're here to help every step of the way.
Best regards,
Douglas Allen
★★★★★ 5/5
GoogleThank you Anita and team for helping us buy our first home 🏠 …
Top · 16 April 2025
Agent replied · 16 April 2026
Good Afternoon,
Thank you so much for your lovely review! We're thrilled to hear that Anita and … More
★★★★★ 5/5
TrustpilotSold the house professionally!!!
I have just sold my house with Douglas Allen and I must say that Michelle and her team has dealt with professionally. Always answering my calls and dealing with the viewings very good. We have dealt with different agencies before them and with no luck. But the way they have done it, it was very good and fast. I can recommend very much. They will help you as much as they can.
Alecs · 5 November 2019
Agent replied · 19 June 2024
Dear Alecs,Thank you so much for posting your 5 Star review relating to the sale of your home through our Chadwell Heath office. I note the differences you say you experienced between us and the other 3 agents you dealt with previously and am glad Michelle and her team came up trumps. All are extremely enthusiastic about helping our customers and take immense pride in providing a premium service throughout what can sometimes be a stressful process.On behalf of the entire team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGizem was very professional and …
Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).
Raliah · 11 December 2017
Agent replied · 19 June 2024
Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotChingford Branch
I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.
Kerry · 17 April 2016
Agent replied · 19 June 2024
Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMichelle Idugboe from Chadwell Heath…
Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.
Izzy · 30 January 2026
Agent replied · 24 September 2026
We're so glad to hear about your positive experience and kind words regarding our team member's professionalism and helpfulness. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside
I walked into all the estate agents down the high street but no one was as helpful as Douglas Allen. Ummad was very keen to help me with my search. He took everything on board and has helped me secure a lovely house. I feel like there was no time wasted. I will in future not waste my time by walking in to other estate agents I will only be using and recommending Douglas Allen Barkingside.
James · 6 November 2015
Agent replied · 19 June 2024
Dear James,Thank you very much for your 5 Star review of Ummad at our Barkingside office. We really do go out of our way to help more than anyone else. We call this 'Outpassioning' and I am delighted that you have bared witness to this and that it has impressed you so much.May I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleI’m currently in the process of purchasing a property through Douglas Allen. It’s been a smooth process so far and Michael Sinnott has been very friendly and helpful from the start.
Brendan · 28 July 2024
Agent replied · 27 August 2024
Good Afternoon Brendan,
Thanks for your review, we're delighted you're happy with our service. All the best in your buying process!
Thanks again, Douglas Allen Walthamstow Estate Agents
★★★★★ 1/5
TrustpilotWould avoid at all costs
Would avoid at all costs. Over price your house then encourage you to drop the price after a week when it has no interest.Constantly say they’re emailing and calling potential buyers, when the website statistics say different. Everything is done at a snails pace. After we switched estate agents they left the house up for sale in the window for 3 weeks even though we weren’t selling with them anymore… that’s how absent minded they are. If you want a stress free and smooth sale go with Temme English. If you want to sell your house for £20k less than it’s worth go with Alex at Douglas Allen.
Hannah · 7 July 2023
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so.
I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.
Sula · 11 January 2016
Agent replied · 19 June 2024
Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotFantastic service
We have been very impressed with the service received from Douglas Allen. In particular Lisa Allen and Jack Spittlehouse have both been amazing. They both worked so hard to sell our property and have been a joy to deal with. 22 years ago we purchased our house through Douglas Allen and they have been just as fantastic 22 years later when we sold it.
Lisa · 22 August 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service!
I got registered recently with Douglas Allen estate agent in Chadwell Heath. I found them really customer focused, well organised, helpful, agents. I was well informed and explained about everything. Emma has been dealing with me so far and I received a really helpful service she has been very kind and impressive with me. And also I want to thank Russell who also was great. Over all excellent experience. Keep it up guys. Many thanks.
Richard · 5 October 2015
Agent replied · 19 June 2024
Dear Mr Galajda,Emma and Russell will be delighted you have recognised them in this way. Thank you very much indeed for taking the time and trouble to post your positive comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
I must say I have been searching with Douglas Allen Chingford and I have found Jess and James extremely helpful they have kept me updated always make time for me and have tried their hardest to find me a home. I have now found a house unfortunately not with Douglas Allen but the experience I received from James and Jess was second to none and in the future they would be the first I'd call.
Mr · 3 October 2015
Agent replied · 19 June 2024
Dear Mr Moore,It is kind of you to find the time to report on how happy you have been with the service provided by James and Jess at our Chingford office, I am sure they will be delighted they have left such a good impression on you.Thank you for your endorsement and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service and very helpful
Hello. My wife and I found Douglas Allen estate agents extremely helpful and kind. From the start Chloe Costa and Abbie Wilson were our point of contact and were always there to assist us and keep us updated. They were very helpful and very patient in answering all our questions and we are extremely pleased with their services and we thoroughly recommend them. Special thanks to both of them.Thank you Chloe and Abbie.
Ashwinviji12 · 22 February 2018
Agent replied · 19 June 2024
Dear Ashwin, Thank you for taking the time to add your comments on the Douglas Allens Letting team, renting out a property for many clients can be very daunting and we are fully aware that we need to be on hand to help you through all the information to ensure that your home is let out professionally and complies with all the current rules and regulations, we are always on hand to steer all our clients through this. Also we pride ourselves in having a great Property Management service to ensure that your home is fully looked after moving forward. We look forward to helping you all they way moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleDouglas Allen team were excellent. Personable and professional.
Diana at the Walthamstow branch got to know us and 100% delivered a property that met specific requirements despite putting our search on hold, she thought of us when the right property to get us moving came up. We were supported in negotiations and happy with the result so far, including selling through them ourselves. We hadn’t originally rated DA but happy customers so far in!
Amy · 23 September 2024
Agent replied · 23 October 2024
Dear Amy,
We're thrilled to hear that Diana and the team at Walthamstow provided such a personable and professional service and that we could help you find the right property. It's fantastic to know you were happy with the support provided during negotiations and had a good experience selling through us.
Best wishes,
Douglas Allen
★★★★★ 5/5
GoogleWe have recently had an offer accepted to buy our first home with Maria and Walthamstow Douglas Allen office.
Upon meeting Maria at the flat for our first viewing she was incredibly friendly and for us as first home buyers, expressed the perfect blend of honesty, succinctness and humour. We felt very comfortable with her immediately.
Maria has been extremely patient with our endless stream of queries and concerns, and we feel very well supported.
We highly recommend working with Maria and the Walthamstow office and look forward to continuing this relationship.
Dan & Julie
Daniel · 12 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
