Trusted Agent profile · London
★★★★★
1,999 reviews across 3 platforms
1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT
Part of Douglas Allen, see every office.
Douglas Allen's office in London, at 1 Central Parade, is rated 4.7 out of 5 across 1,999 reviews on three platforms, including 247 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service with very fast responses
Stephen and Hassan were great and ensured that the whole process of buying our house went very smoothly. Thank you!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThank you so much to Ben and Ellie who…
Thank you so much to Ben and Ellie who were a great help in helping us find our next home.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotRecently let my property
Recently let my property, From start to finish Abbie and Chloe were very helpful. They offered good advice and were very professional.
Dear Peter,Thank you for posting your 5 Star review of our Basildon Lettings team, Chloe and Abbie will we delighted they were of such service to you.Kind regards,Jon Holden - Managing Director
5/5
GoogleIt’s always a pleasure dealing with Michael. His enthusiasm, professionalism and dedication to helping us find a home is really appreciated. I feel really well looked after and that he understands exactly what we’re looking for. Thanks for the great service.
Hi Eleanor, Thank you for leaving a review! It's great to hear how much of a pleasure it's been to deal with our agent, Michael, and how his enthusiasm and professionalism has helped in finding your new home. Best wishes, Douglas Allen.
5/5
GoogleI have had a great experience with the team at Douglas Allen Walthamstow - Michael Sinnott in particular who has been so friendly and supportive and a consistent presence throughout my property sale. He is definitely an asset to the branch!
Hi Jade, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Michael, in particular has been a consistently supportive presence throughout your journey with us. Best wishes, Douglas Allen.
5/5
TrustpilotExcellent service very professional
Excellent service very professional Always at the end of the phone.The whole team were very helpful, particularly Paul and Trevor.Would recommend to anyone.
Dear Susan,Being there at the end of the phone and ensuring that we offer a very professional and excellent service is always our aim, even when the office is closed our phones are answered by our support team 8am to 8pm 7 days per week. This will ensure we can always be at hand to offer this level service.Please do recommend us to everyone you know as we will ensure they have the same level of service.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotEfficient and reliable service, friendly and professional staff.
I would like to thank the fantastic lettings team, especially Abbie Wilson for the efficient and reliable service. Very friendly and professional staff.
Dear Luciana, thank you for giving your feedback on Abbie and our Lettings team, We pride ourselves on ensuring that wherever possible we deliver the best service levels. I hope you enjoy your time in this home and remember we are always there to help you in the future.Kind regardsPaul IngletonAssociate Operations Director
1/5
TrustpilotNot very good
Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information. I was not very happy about the mortgage advisor, she missed the right amount of mortgage and i paid 2000 pounds more on my deposit. Absolutely not pleased with the solicitors they reccomended me . I certainly would not recommend their services
Dear Caiazzo We are sorry that you have concerns regarding our service as customer service is of the utmost importance to Douglas Allen. We would very much like the opportunity to investigate matters for you but are unable to trace you on our system from this review. Please contact our Customer Relations Department on 01702 540802 and we will be happy to assist you in any way possible. Thank you. Kind regards
5/5
GoogleI have had a brilliant experience with Douglas Allen so far! Very responsive and helpful customer service specially from Samuel and Anthony! Would definitely recommend
Good Morning Daisy, Thanks for leaving us such a lovely review, we really appreciate it. We're honoured to hear that you would recommend our services to others. Best of luck, Douglas Allen
4/5
TrustpilotGreat Service
Just wanted to say Thankyou to Gregory & Khaleesha from the Woodford branch they have been a big help giving us advice in regards to selling our home. We have since decided not to sell our property but when we do we will not hesitate to contact you guys again as we have had great service and i am very confident we would have got the best price for our property
Dear Morgan & Jo.Thank you very much for your kind comments. Obtaining the Best Price is the most important thing when selling an asset as valuable as your home and it's what we pride ourselves in achieving. We look forward to doing this for you whenever you decide to return to the market again in the future.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen have been incredibly…
Douglas Allen have been incredibly helpful in finding suitable tenants for my rental property. Great communication throught the process and very professional. A special thank you to Joanna Martin who was fantastic.
5/5
GoogleI found Sean to be friendly and he listened to my requirements and concerns. Evidence of comparables within the local area were given me comfort on the proposed valuation. The staff have provided an good professional service.
Hi Marcia, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Sean, has been and how he's listened to all of your requirements and concerns and provided a professional service throughout. Best wishes, Douglas Allen.
5/5
TrustpilotConiston Avenue
I recently instructed Douglas Allan for the sale of my Apartment. Initially I was involved in a conversation that was an appraisal feedback and fee quote etc. I was really just looking for the cheapest deal. After speaking with David I quickly came to the conclusion that he was the agent for me.David has not let me down and has sourced a buyer on the first open house. Very pleased!
Dear Chris, thank you for taking the time to add the feedback regarding David and the team at the Hornchurch office of Douglas Allen, As many clients the initial fee is part of the decision process, although as a company we are proud of achieving the very best price for the client and tailoring our service to ensure that we build the maximum interest and allowing a choice of buyer wherever possible. We look forward to continuing to offer you a great service through our sales progression team, aiming to allow you to move in your preferred timescale.Kind regardsPaul IngletonAssociate Operation Director
5/5
GoogleWorking with Douglas Allen has been great, not too pushy and understanding our pace well! Big thanks to Tai especially for helping us on our journey so far!
5/5
TrustpilotGreat service
Aseena was very helpful in showing us the property. She further went onto arranging an additional visit for measurements for furniture just before we got the keys to ensure we had a comfortable/smooth moving in experience. Thanks so much!
5/5
TrustpilotUnlike 'typical agents'.
I'm new to the property market but have been helped massively by dimitri. As a first time buyer I'm lost when it comes to all the property jargon but I'm now at ease after speaking to him. What I like is that he seems genuine and willing to help unlike other agents that I have spoken to recently. Keep up the good work, don't be like other typical estate agents.
Hi Michael,Thank you for your comments regarding D'Mitry in the Ilford office, He is one of our newer staff members who has recently completed our award winning training so it is great to hear that he is doing a fantastic job.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotAmazing Mortgage Broker
Will Nash is a dedicated broker that shows a keen interest in his job and the market. A pleasure to work with!
Dear Ali,Your feedback is much valued, thank you very much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleSean has been very helpful, excellent with communication, and quick on delivery of service. We highly recommend working with him and the team at Douglas Allen Walthamstow.
5/5
TrustpilotI was about to cancel a viewing due to …
I was about to cancel a viewing due to certain information about the property, which turned out to be exaggerated, the sale negotiator Max, didn't give up, got all the information we needed about the property, hung on, persuaded my wife and I to view the property and basically helped us right though to our offer being accepted. I would recommend this office to anyone thinking of buying.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotShana Jagger has been most helpful in…
Shana Jagger has been most helpful in arranging viewings for my wife and me. Many thanks!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleI have been dealing with Sean at Douglas Allen in Walthamstow and have found him to be courteous, helpful, friendly and professional. I would highly recommend his services.
Hi Glen, Thank you for taking the time to leave a review. We're honoured to hear that you would recommend our services to others! We'll be sure to pass your kind words on to Sean. Many thanks, Douglas Allen Walthamstow Estate Agents
5/5
TrustpilotFirst time buyers during a pandemic!
As first time buyers during a pandemic, Ben (Walthamstow office) was great. He would bring new opportunities to the table with a genuine consideration of our needs. Since offering, Maria has facilitated a smooth transaction, responding to any requests promptly and in a friendly and professional manner. We really appreciate their continued hard work and support.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotThe team is great and kind
The team is great and kind. Loved the way they helped me through out my first rental home @Jordie, Chris and the rest of the crew 👍 thankyou guys....
Hi Kabelothabo, Thank you for your kind review - we will pass this on to the team! Best Wishes, Douglas Allen
5/5
TrustpilotWhat a team
What a team! Greg, Luke, Chelsey and more all helped do a fab job with added smiles in getting my probate sale over the line. Thanks team for a very professional job well done.
Hi Connie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how helpful they've been in getting your probate sale over the line.Best wishes,Douglas Allen.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
