Trusted Agent profile · London
★★★★★
1,999 reviews across 3 platforms
1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT
Part of Douglas Allen, see every office.
Douglas Allen's office in London, at 1 Central Parade, is rated 4.7 out of 5 across 1,999 reviews on three platforms, including 247 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFeedback on Phebi
Phebi has been great since registering with Douglas Allen, really been a pleasure dealing with her and great communication & support. Sending across info on new properties and arranging viewings as well, fantastic customer service. Thank you.
5/5
TrustpilotSouth Chingford branch
We found the staff at the south Chingford office to be extremely helpful during the sale of my friend's house. My friend was going into a care home and at all times the staff were caring in their attitude toward her and we felt they could not have done any more in getting a sale for the house. I can't recommend them highly enough. TA big thank you to them all.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotDouglas Allen in chingford were…
Douglas Allen in chingford were professional, friendly and gave us so much help and support..Thank you James, Jess and staff of Douglas Allen Chingford.....Highly rated REGARDSKaren,
Hi Karen,Thank you for taking the time to post your 5 star review of the Chingford office, especially James and Jess.I am pleased to see that you rate them so highly.Best of luck in your new home.Rob WadeAssociate Operations Director
2/5
Trustpilotwickford estate agents
where do i start the online portal doesn't work so was unable to look at viewings feedback etc , even told them it does not work 8 yes eight times . constantly wanted us to drop the price of our property after being with them for a few weeks. These guys couldn't sell a house if they tried all they are interested in is there cut(money) which is exorbitant compared to other agents around.
Dear AdamThank you for sharing your experience with us and we are sorry if some aspects of our service did not met your expectations.We understand that the Wickford branch have been assisting you with the issues that you have experienced when trying to log in to your online account. You were given some advice regarding your email address from our I.T. department and we were not aware that you were still experiencing difficulties. Please rest assured that this is being looked into further and someone from the Wickford branch will be in touch with you shortly.We always endeavour to obtain price related feedback following a viewing so that we can better understand if potential buyers feel that a property is being marketed at a fair price. We understand that it can sometimes be frustrating when a price reduction is recommended however we only ever provide advice that we feel is in our customers’ best interests and it is ultimately your decision to make. We hope that the above will reassure you that we are genuinely trying to assist you however should you like to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.Kind regardsDouglas Allen
5/5
TrustpilotExcellent customer service
I had a great experience with this company. So helpful and I was always well informed of the whole process . I dealt with a lady called Chelsey Baldwin who really did make it very easy , extremely competent and knows her stuff
Hi Jamie,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Chelsey, has been and how easy she has made the process for you.Best wishes,Douglas Allen.
5/5
TrustpilotBig thanks to Tom fitch and Chelsea for…
Big thanks to Tom fitch and Chelsea for their huge help towards me buying my first home
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotExcellent service all round
I have a rental flat which Douglas Allen have let for me. I met Paris at the flat and she understood the situation i was in immediately. She offered excellent advice. The flat was let within a week, checks done, deposit received. Paris's follow up work was very thorough and the local DA office were very helpful. The back office team have been quick to respond and sort out issue. Would highly recommend Douglas Allen.
Dear Pat,Thank you for taking the time to add your comments on Paris and Douglas Allen Lettings, I am pleased to see that not only was the service levels promised delivered, the proactive way that our Lettings team market the property and also ensure that you are fully updated was delivered. Having our Customer and Property Care team means we have the right people focused and helping all the way from putting your property up to let and then through our management. We look forward to working with you throughout the tenancy.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotAbbie Wilson
Abbie Wilson made the move very simple, coordinated everything well to facilitate a swift move. Definitely recommend her to a colleague. Good job keep it up
Dear Deep,I am so pleased that Abbie in our lettings department has made the move very simple, by ensuring we keep in regular contact and explain everything as soon as possible makes this happen.Like you say Good Job and keep it up, I know that Abbie certainly will for all her current and future clients.All the best in your home and remember we are there to help if needed.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotExcellent service
I recently bought a house through the Walthamstow branch of Douglas Allen. I found them very helpful. The process itself was very lengthy - not due to Douglas Allen, just due to various complications - but the team were very supportive. I dealt personally with Rob Stiff and with Andrew Bilby, who handled the sales progression, and with Faisal Hussain, who works for Mortgage Matters Direct. I found all of them very professional and helpful.
Dear Richard, Thank you for your positive comments regarding my Walthamstow branch, Rob, Andrew and Faisal all work tirelessly to help people achieve their dream moves.The legal process can throw up some issues but Andrew has years of experience behind him and helps to resolve many problems. Faisal deals with many of our clients and also saves people a lot of money with his access to so many lenders. As you know Rob is very hands on are truly cares about his clients.I hope your happy in your new homeRob WadeAssociate Operations Director
5/5
TrustpilotDouglas Allen, Chadwell Heath Branch
I was very lucky four weeks ago when I meet Michelle at Chadwell Heath Branch, I'm a first time buyer and I doen't know the rules how to buy a house in UK, she was so kind with me, was enough 15 minutes to explain me everything, now we found a very good deal and we hope we will moove to our home soon...I recommend the services of this branch...
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotTwo appointments booked and confirmed
Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.
We are sorry to read your review however, we cannot find any record of you having recent contact with Douglas Allen. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your experience. Thank you.
5/5
TrustpilotGood Team !
So far no complaints, Ray and his team have been on the ball, looking forward to a happy ending very soon with the sale of our houses.
Dear Mr Smith,Thank you very much for taking the trouble to post your review concerning Ray at our Wanstead office. It's always useful to get feedback and I am pleased we have been able to provide you with a 5 star service. I wish you every success with the sale of your home.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotFirst Experience - Everyone's a Winner- Outstanding Service
I recently needed a quick sale on my property as me and my husband had split up, i went to Douglas Allen on a recommendation of a friend. It was by far the best recommendation , Douglas Allen were flawless with their service and the property was sold in record time. I would recommend Douglas Allen to EVERYONE i know. I cant thank the staff enough for making it such a smooth and pleasurable experience.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
5/5
GoogleSaira helped us a lot through our journey and she was so helpful and knowledgeable. Very friendly and professional too. Would defo recommend.
Morning Diego, Thank you for your review! We're pleased to hear that Saira was able to assist you so effectively and that you found her both friendly and professional. We truly appreciate your recommendation and are glad we could help you. Best wishes, Douglas Allen
5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison. Everyone in the office was really friendly and overall a much better service than any other on the high street
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotJodie & Joanna …
Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.Kind Regards Borislav Irena
Hi Bobby,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.Best wishes,Douglas Allen.
5/5
GoogleDA Walthamstow are the best! Sold our house within a week of it being published! Sean, Diana, Samuel and the others ate a great team! 👍🏽 …
Good afternoon Louise, We're thrilled to hear that Sean, Diana, Samuel, and the rest of the team were able to sell your house so quickly. Many thanks for leaving us a review. Best regards, Douglas Allen
5/5
TrustpilotHigh quality service
In the very complicated journey of finding a property I was lucky enough to meet three superstars at Douglas Allen. Daniel, Joe and William from the Barkinside branch were extremely knowledgeable and helped me throughout. Not only did they provide all the necessary information very efficiently, but they also added a personal element with their very useful advice. I've rarely come across such reliability in this industry and I would highly recommend them!
Dear Ms D'Innocezo,Thank you very much indeed for taking the time and trouble to post this glowing 5 Star review of our Barkingside office, it will mean so much to Dan and his team there. The service that you received we refer to as "Outpassioning" and everyone at Douglas Allen is totally committed to providing it, I am glad that it has benefitted you so much.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleI had the pleasure of dealing with Michael in the Walthamstow office who was brilliant- contactable, friendly and able to answer all my questions and give great guidance. Definitely five star !
Hi Lisa, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass this on to Michael. Thanks again, Douglas Allen
5/5
Trustpilot5 Star!
Stuart and his team deserve 5 stars. Excellent customer service, friendly and helpful and always willing to go the extra mile, fantastic service so impressed.
Dear Ms Mann,Thank you very much for your 5 Star review of Stuart Pass and his Wickford office. We see as providing the highest levels of customer service as our duty not our aim and I am glad that you have been the beneficiary of this.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWilliam Johnston was superb in helping…
William Johnston was superb in helping me find and buy a new property. Throughout the whole process Will was super helpful and was a pleasure to talk to. Was a great experience and will happily recommend to anyone.
5/5
TrustpilotKhaleesha
Khaleesha was extremely helpful and efficient through the selling process. She always returned my calls and emails immediately and has great local knowledge.
Dear Emma,Thank you very much for your feedback on Khaleesha at our Woodford Green office and your 5 Star review, I am glad she was of such great help and assistance to you.Kind regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
