Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotDexters Property Management
Dexters Property ManagementKelly and her team are a joy to work with, dealing with any requests me or my tenants have in a professional manor.
Rob Β· 24 October 2023
Agent replied Β· 28 October 2023
Dear Rob, Thank you for taking the time to leave a lovely review regarding Kelly and the team. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotGreat service
The team were efficient, worked hard for us as the seller and were transparent throughout in their communications. They also managed the onward chain very well with some tricky, and arguably, less professional agents at the bottom of the chain. Thanks Dexters!
Sam Β· 9 March 2022
Agent replied Β· 28 October 2023
Dear Sam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotDonalina Gargrupe From dexters in theβ¦
Donalina Gargrupe From dexters in the Kingston branch has been very helpful and informative. Highly recommend her as an agent lovely warm character π
Saffie Β· 16 November 2023
Agent replied Β· 24 March 2024
Dear Saffie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
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4/5
TrustpilotIβm dealing with Kelly Baldwin toβ¦
Iβm dealing with Kelly Baldwin to manage my rent . She is with Dexter. She is professional, reliable and reply to any query straight away
Rim Β· 21 October 2023
Agent replied Β· 28 October 2023
Dear Rim, Thank you for taking the time to leave a lovely review regarding Kelly. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleVery positive experivence. RaphaΓ«l was an effective negotiator in achieving the asking price and extremely active in ensuring that the transaction proceeded smoothly to exchange and completion. Altogether an excellent service.
Nicholas Β· 7 May 2023
Agent replied Β· 28 May 2023
Dear Nicholas, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent support
We received the requested document from Petros Giorganios quickly and efficiently.
Warwick Β· 29 July 2024
Agent replied Β· 28 October 2023
Dear Warwick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotDexters as letting agents.
Dexters have managed our let properties for nearly 20 years. They have always acted in a professional manner towards both the tenants and ourselves as landlords. They respond quickly to problems and queries and always give a good service.
Philip Β· 8 July 2022
Agent replied Β· 28 October 2023
Dear Philip, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotIt was amazing working with Donalina
It was amazing working with Donalina at Dexter property management. Very helpful & thorough, the team was able to identify the issues and got those rectified swiftly. Overall smooth process and good experience.
Vishal Β· 23 February 2023
Agent replied Β· 28 October 2023
Dear Vishal,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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4/5
TrustpilotSolving problems during the rent
Donalina Gargrave does a great job helping me fix the breakdowns in my rented house. It's not always as fast as you'd like, but that's because the landlord is slow to make decisions.
Vi Β· 19 February 2023
Agent replied Β· 28 October 2023
Dear Vi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent customer service
Brianne Derbyshire Dealt with my lease renewal today & I found her to give excellent service. She was friendly, professional & made me feel like a valued tenant.
Sonny Β· 21 July 2023
Agent replied Β· 28 October 2023
Dear Sonny, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotBoiler issues resolved as soon as wasβ¦
Boiler issues resolved as soon as was reported to property management team
Elvis Β· 6 July 2024
Agent replied Β· 23 August 2024
Dear XXX, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotVery professional and helpful
Very professional and helpful. They handled the sale of my flat very well and I'd recommend them. They knew the local market and made the process very smooth.
Sarah Β· 19 July 2023
Agent replied Β· 28 October 2023
Dear Sarah, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotGreat service through Dexters
Great service through Dexters. I have dealt with a few staff including Joe Read who is warm and friendly. I chose to use them initially through him.
Payal Β· 11 August 2023
Agent replied Β· 28 October 2023
Dear Payal, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
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4/5
TrustpilotTrustworthy and fair
As a landlord, Iβve built a good relationship with Myra over the years. Sheβs responsive and helpful if I have any questions or queries.
Consumer Β· 26 October 2023
Agent replied Β· 28 October 2023
Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleGreat experience with this estate agents, Jamie answered my questions adequately and was attentive to my needs. I found the process to be very smooth and was able to relate to Jamie over common interests.
Dan Β· 29 November 2022
Agent replied Β· 28 May 2023
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleIβve rented a property from them for 3 years now and their service has been great. I rented one a few years before that too and the staff remembered me which is rare. Great people.
Jonathon Β· 29 November 2022
Agent replied Β· 28 May 2023
Dear Jonathon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Rebecca Hodgson, Customer Relations Team
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5/5
TrustpilotWe have received a great service fromβ¦
We have received a great service from whole Dexters team, for both selling and buying a new property. Special thanks for Alistair, Jay from Hampton and Hannah from Teddington, really appreciated your professionalism, follow up and speed. Thanks again.Sema
Sema Β· 9 June 2022
Agent replied Β· 28 October 2023
Dear Sema, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent service
Tal, George and all in the Clapham office were excellent in respect of selling our flat in London earlier this year. Nothing was too much trouble and they dealt extremely well with an (at times) elusive purchaser and her solicitor. Professional and efficient and great to work with.
Richard Β· 22 October 2020
Agent replied Β· 28 October 2023
Dear Richard, Thank you so much for the fantastic feedback, the team at Clapham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
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5/5
TrustpilotAmelia Davis at Dexters Kingstonβ¦
Amelia Davis at Dexters Kingston provided an excellent service for us, she understands which property is suitable for us and reply my email/ question very quickly. She is a very nice person and I will ask her for help when I need to buy house in the future.
May Β· 22 October 2020
Agent replied Β· 28 October 2023
Dear May, Thank you for taking the time to leave a great five star review about Amelia in our Kingston office. I will make sure to pass your comments on to her and the team who will be delighted to read them. We look forward to working with you again in the future. Kind Regards, Evie Fisher Customer Relations Team
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1/5
TrustpilotAbsolutely awful
Absolutely awful - do not make the mistake of renting via this agent! The 5 star reviews are fake (multiple reviews from the same 'people', many fake positive reviews immediately after any negative review etc.).Illegal clauses were incorporated into our contract and when challanged, the agents were incredibly defensive and rude. I honestly couldn't believe the way that they were speaking to their own customers! Ryan Morgan inparticular was extremely unprofessional and argumentative, regularly stating that he was fed up of going back and forth on email and that he wasn't going to bother responding to any future emails (obviously in an attempt to have everything agreed via call rather than email so there was no record of the conversations that had taken place). Ryan also made references to my workplace, stating that many other people who worked in my building had signed the contract therefore he couldn't understand why I wouldn't sign it. I found this very unprofessional and concerning from a data protection point of view.Ryan also put an undue amount of pressure on us to sign the contract within less than 12 hours which is absurd because the purpose of a contract is to ensure that both parties are in agreement with the terms and thus each party has the right to negotiate.
Peri Β· 19 October 2020
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5/5
TrustpilotFelix and George did a good jobβ¦
Felix and George did a good job managing the sale of my property, they understand the market and were responsive and professional during the process
SellerNW Β· 20 September 2023
Agent replied Β· 28 October 2023
Thank you for taking the time to leave a wonderful 5 star Google review. Felix and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotGreat Agent, Jamie!
It was wonderful having Jamie as our coordinator throughout the process. He was constantly in touch with us regarding the properties and was quick to follow up! :)
Tanya Β· 29 June 2023
Agent replied Β· 28 October 2023
Dear Tanya, Thank you for taking the time to leave a wonderful 5 star Google review. Jamie will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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4/5
TrustpilotThanks for getting things back on track!
After several mix ups and mis-communications with different agents, I was really grateful to Charlie for looking into things for me and taking the time to speak direct on the phone to explain what was happening/had happened, and importantly get things back on track.
Rebecca Β· 20 August 2021
Agent replied Β· 28 October 2023
Dear Rebecca, thank you for taking the time to leave us a 5* review on Trustpilot. We are pleased to read that you received great service from Charlie and wish you all the best going forward. Kind Regards Asma Chughtai Customer Relations Team
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5/5
TrustpilotDexters 1st rate service
Dexters have been brilliant throughout our tenancy. Their communication is first rate and they arevery expedient to help sort out any issue. I would highly rate their service and would recommend to any landlords for future reference.
Barnaby Β· 22 August 2022
Agent replied Β· 28 October 2023
Dear Barnaby, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.