Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJessica Karl Ken were super helpful and accommodating. Answered all my questions and made the process easy.
Stephanie · 11 August 2026
Agent replied · 11 October 2026
Dear Stephanie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotIt started when a friend's flat was…
It started when a friend's flat was passed to Dexters. I was dealing with this matter and met Christian Pengally the Lettings manager. He was cheerful and helpful throughout and even managed to get the owners deposit back despite the difficulties due to the tenant passed away. Will not hesitate to recommend him and Dexters.
ET · 9 October 2026
Agent replied · 16 October 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotCan recommend!
Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!
Katherine · 28 November 2024
Agent replied · 23 December 2024
Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleKenneth was so helpful and attentive during our house search - really appreciate all his help!
Lucy · 11 August 2026
Agent replied · 11 October 2026
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleJess was great! Really friendly and helpful:)
Emma · 4 October 2026
Agent replied · 17 October 2026
Dear Emma, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 3/5
TrustpilotLots of issues when moving in, helpful getting these sorted
I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.
Alexander · 25 May 2026
Agent replied · 8 June 2026
Dear Alexander, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Rita · 30 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleThroughout the process of finding a home, viewing and going through the formal steps to sign a tenancy agreement, Jamie Davies has been nothing but professional, supportive and endearing. In a tough market where me and my partner have been searching for a property for over 4 months, he has provided a personal approach in an otherwise stressful time for us both and made us feel calm and reassured throughout a difficult process. His knowledge of the complex market provided us with the expertise we needed to put in a highly competitive offer and navigate negotiations. His consistent communication kept us, and continues to keep us, in the loop at all times. His attentiveness did not go unnoticed and we recommend him to anyone looking for a proactive agent who will support you every step of the way.
Dardan · 1 November 2024
Agent replied · 8 November 2024
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleJessica was really helpful with finding our new flat and lovely to talk to!
Georgia · 11 August 2026
Agent replied · 11 October 2026
Dear Georgia, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotRecently I had an issue with an…
Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.
Adnan · 28 October 2024
Agent replied · 23 December 2024
Dear Adnan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 1/5
GoogleTerrible experience with Dexters Finsbury Park. They kept showing us properties that did not fit our criteria, despite me being very clear what they were each time. It seemed like they were trying to shift old listings. They ghosted me when I said I only want to see properties which match all the criteria.
Also, not sure where all the 5 star reviews really come from...
Ben · 11 July 2026
Agent replied · 11 October 2026
Dear Ben, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma
★★★★★ 5/5
TrustpilotDEXTERS + Emma Wheeler
Emma Wheeler has managed our property in Clapham. She is always professional, efficient and with a friendly and attentive approach. she has spent time talking through changes to the Renters Act and worked with us on managing existing tenants and tenancy. Calls to remind on progress, actions needed and explanations and solutions are really helpful, followed up in writing to confirm/set out issues. Great to work with alongside the wider Dexter Team!
Dominic · 28 May 2026
Agent replied · 8 June 2026
Dear Dominic, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleJessica was a superb estate agent. Very helpful and went above and beyond!
Simran · 11 August 2026
Agent replied · 11 October 2026
Dear Simran, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotWe had a very positive experience with Rai
We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!
Flaminia · 9 October 2026
Agent replied · 16 October 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotPetros Georganios was managing our…
Petros Georganios was managing our retented property. He was really professional and always responsive. Thanks for the great job! Highly recommended
Katia · 2 June 2026
Agent replied · 8 June 2026
Dear Katie, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleJessica was super helpful and informative about the letting process, thankyou!
Maggie · 11 August 2026
Agent replied · 11 October 2026
Dear Maggie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotDexters Richmond
"I recently had the pleasure of working with Dexters Richmond, and I couldn't be more impressed with the level of service I received. The entire team was professional, responsive, and dedicated to ensuring a smooth and efficient process from start to finish.A special thanks to Alistair for his meticulous attention to detail and for diligently following every step of the process, ensuring that nothing was overlooked. Nicholas deserves recognition for his proactive approach in escalating issues when needed, making sure any potential challenges were swiftly addressed. Callum's expertise and exceptional service throughout the sales process were second to none, guiding us with clear communication and a deep understanding of our needs.Together, they formed a team that delivered an outstanding experience. I would highly recommend Dexters Richmond to anyone looking for a top-notch service."
Borga · 6 September 2024
Agent replied · 26 October 2024
Dear Borga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotLizzie is an amazing part of Dexters…
Lizzie is an amazing part of Dexters she has been very helpful through my tenancy and answers any of my questions.
Janeth · 29 May 2026
Agent replied · 8 June 2026
Dear Janeth, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleJessica was nice she helped me wash my hands :)
Zack · 11 August 2026
Agent replied · 11 October 2026
Dear Zack, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleJess is the best, lovely estate agent - super helpful!
Eva · 11 August 2026
Agent replied · 11 October 2026
Dear Eva, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleJessica was extremely helpful and professional in our flat search
Andreas · 11 August 2026
Agent replied · 11 October 2026
Dear Andreas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleMy partner and I have just bought a flat through Dexter’s Finsbury Park. Ronnie and AJ were absolutely fantastic in helping two first time buyers navigate our flat purchase. They were communicative, transparent and approachable, willing to answer any question, no matter how silly it felt. We could not have wished for a better agent to guide us through the process and would happily work with them again - although hopefully not for a while! :)
Chris · 1 April 2026
Agent replied · 15 April 2026
Dear Chris, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Finsbury Park office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 1/5
TrustpilotDexters Hampton - Shocking Service for 7 yrs
Dexters Hampton has been the agent for our lease of a large 5 bedroom home in Hampton for the last 7 years. Apart from a few months when Kim S was responsible, the “service” has been shocking for the entire period - 7 frustrating years. It was so bad, that in desperation we ended up engaging the landlords directly and sourcing service providers ourselves. We terminated the rental on 31 July and have still not received our deposit despite the legal 14 day requirement. As usual, zero communication unless we follow up and chase the staff.
Mike · 23 August 2024
Agent replied · 23 August 2024
Dear Mike, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotArogant maintenance team
---"I had a profoundly disappointing experience with Dexter Lettings Agency in Clapham South. From the outset, the service was lacking in professionalism and transparency. My initial inquiries were met with delayed responses, and when I finally managed to speak to someone, the information provided was often unclear or incomplete.The problems only escalated once I signed the lease. The property was not in the condition promised; there were several maintenance issues that were either ignored or inadequately addressed. Despite numerous attempts to contact the agency for repairs, I received little to no follow-up. The lack of urgency and responsiveness was frustrating and unprofessional.The final blow was the handling of the move-out process. I was charged excessive fees for minor damages that were either pre-existing or were the result of normal wear and tear. The communication during this process was particularly poor; I had difficulty reaching anyone who could provide a satisfactory explanation or resolution.Overall, my experience with Dexter Lettings was marked by poor customer service, lack of accountability, and hidden fees. I would strongly advise prospective tenants to look elsewhere for a more reliable and customer-oriented letting agency. Unfortunately, my experience was far from satisfactory, and I cannot recommend Dexter Lettings based on their service."
Ion · 22 August 2024
Agent replied · 23 August 2024
Dear Ion, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.