Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service! Very professional and helpful in identifying properties of interest and arranging viewings/providing further information. I viewed lettings with Rosa, who was extremely well-informed, pro-active, friendly and helpful - she made the whole experience much easier to navigate, even amidst the challenging circumstances of Covid-19.
Elissa · 14 June 2021
Agent replied · 13 June 2024
Dear Elissa, I was delighted to read the comments in relation to our Hyde Park office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleIf you're thinking of renting with Dexter's then know it has terrible service. If you have something wrong with your property be prepared to chase and chase forever.
Mo · 22 July 2023
Agent replied · 16 June 2024
Dear Mohsan, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could you provide me with more information at customerrelations@dexters.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleRosa at Dexter’s has been so helpful to me throughout this stressful experience of finding a place to rent. She is optimistic and always giving her 100% for you.
Ameera · 17 June 2023
Agent replied · 16 June 2024
Dear Ameera, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service from Dexters! Rosa Lopez help me and my flatmate find a new flat in this very difficult market. She is responsive, kind and positive. Would 100% recommend!
Nuria · 14 June 2023
Agent replied · 13 June 2024
Dear Nuria, Thank you for taking the time to leave a wonderful 5 star Google review. Rosa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe got extremely lucky of having Rosa López as our agent. She was extremely supportive and professional through the whole letting process.
Thanks to her we have been able of settling in a perfect place for us in Bayswater!PositiveProfessionalism
Alberto · 14 June 2022
Agent replied · 13 June 2024
Dear Alberto, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI deemed that Chloé is very professional and meets my expectations to find a proper one-bedroom place at an ideal location within a short period.
Yi · 17 September 2023
Agent replied · 13 June 2024
Dear Yi Feng, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIt’s been great dealing with Rosa over the past few days. She showed us round a flat and provided some great advice. She was also always quick to respond and answered all of our queries about the property. I would definitely recommend Dexters.PositiveResponsiveness, Quality, Professionalism
Natalie · 17 June 2021
Agent replied · 16 June 2024
Dear Natalie, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Louise Smith Customer Relations Team
★★★★★ 5/5
GoogleGreat help from Rosa during the leaving stages - communicative during the home viewings and helping with any end of tenancy related questions we may have.
Evan · 18 August 2023
Agent replied · 13 June 2024
Dear Evan, Thank you for taking the time to leave a wonderful 5 star Google review. Rosa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI d like to share my experience with Agent Cloe. Very professional, polite and there to help you out find the best suitable apartment for you. Thank you
RitaLK · 14 June 2023
Agent replied · 13 June 2024
Dear RitaLK, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleEleanor has done a great job of getting everything ready for our new flat! She has been great at keeping reachable and really helped us solve all our doubts. Really appreciate the close contact. Would definitely recommend :)
Ire · 14 June 2022
Agent replied · 13 June 2024
Dear Ire, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI got help from Rosa and she showed me lots of different options and helped me find the perfect place for me! It was also very professional and she was very understanding. Lovley experience. So far, nothing bad to say about this Dexters branch.PositiveProfessionalism
Åse · 14 June 2021
Agent replied · 13 June 2024
Dear Åse, Thank you for taking the time in providing such lovely comments about Rosa in our Hyde Park office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEven though we had a few problems with the house (faulty dishwasher, shower and sink), I was very satisfied with the service delivered by Jadasa Andjadiumi. She is very nice to talk to and she actively helped us sorting out the issues that we encountered when moving in.
Vittoria · 14 June 2020
Agent replied · 13 June 2024
Dear Vittoria, We are really pleased to read your positive review regarding the service from our Hyde Park & Bayswater Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience finding my new home with the help of Bella Carco who has been very responsive and helpful in my search!
Daria · 18 August 2023
Agent replied · 13 June 2024
Dear Daria, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThings we are grateful about in London, Raxma has to be one of them! Along with her finding our new home, we couldn’t be happier with her understanding, determination, professionalism and helpful demeanour. With her assistance, we have found a place to call home and couldn’t be happier. Thanks, Rax! Excellent work!
Lisa · 18 June 2018
Agent replied · 16 June 2024
Dear Lisa, I am writing to say thank you for your kind comments about the service you received from our Paddington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleMyself and a friend recently used Dexters Paddington to secure a tenancy within the area. They provided a professional and high quality service. The agent we dealt with was Komail Hamid who went over and above what was required, and negotiated extremely well for us. I would highly recommend Dexters Paddington to others.
Zulfi · 15 June 2017
Agent replied · 13 June 2024
Dear Zulfi, We are delighted to read that our Paddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 1/5
GoogleRecommend avoiding this agency. Poor customer service.
XXX · 19 August 2024
Agent replied · 23 August 2024
I am sorry to read your comments but I cannot locate you on our database. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleBilly, who was our contact in Dexters Hyde Park, professionally organized viewings for us and even helped us get to the next appointment when he realised the schedule was tight for us. It was always easy to communicate with Billy, everything was clearly explained, and we would recommend his service.
MIN · 18 June 2019
Agent replied · 16 June 2024
Dear Min, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hyde Park & Bayswater Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience thanks to our agent Rosa López who helped us look for flats and really made an effort to understand what we wanted and suggested amazing viewings in line with what we were looking for. Would recommend her without a doubt.PositiveQuality, Professionalism
Pablo · 14 June 2021
Agent replied · 13 June 2024
Dear Pablo. We are pleased to read you received a five star service from Rosa in our Hyde Park & Bayswater office. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEven though I could only start my property search once I got to the UK, Nick Blair and the Dexters' team have been of amazing support to me finding the most suitable place to live only within a week! Great guidance and assistance, and fantastic work on organizing everything so quickly.
Willem · 15 June 2017
Agent replied · 13 June 2024
Dear Willem, We are delighted to read that our Paddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleBella (the letting consultant at Dexters) was extremely helpful during apartment searching process - responsive, responsible, and made it whole process super fast and smooth!
Justin · 14 June 2023
Agent replied · 13 June 2024
Dear Justin , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have used Dexters to let out and manage my flat for a couple of years. They are professional, responsive and have offered a high level of service fort needs. Tom and all of the lettings team in the Paddington office have very good insights into the local market and have put together commercially sensible lettings strategies at the end of each tenancy. My flat has not been unoccupied since I switched over. Amy and the management team have dealt with my flat with great care and been helpful to me and my tenant.
Gautham · 15 June 2019
★★★★★ 5/5
GoogleSybil and Cassian have provided valuable guidance and assistance to me since the commencement of our relationship. They have been generous and forthcoming with their time and advice, and the entire team are professional and a pleasure to deal with.
Mimi · 17 June 2021
Agent replied · 16 June 2024
Dear Mimi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Louise Smith Customer Relations Team
★★★★★ 5/5
GoogleThe team is very professional. Chloe helped me find my dream flat.
Marine · 15 March 2024
Agent replied · 13 June 2024
Dear Marnie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleI have found a really nice flat with Chloe’s help. Great work thank you
Florence · 15 January 2024
Agent replied · 13 June 2024
Dear Florence, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
