Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMaria was incredibly helpful with our property search and was always on hand to support us throughout the process. Would definitely recommend!
Josh · 14 June 2022
Agent replied · 13 June 2024
Dear Josh, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our City Docklands office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDaniel has been extremely helpful in letting out my flat, he was extremely responsive and helpful throughout the process ensuring that we found a great tenant for the flat. He has since continued to show exceptional service being the point of contact between us and the tenants ensuring that any issues are resolved quickly. Could not recommend him and the Dexters team more.
William · 25 August 2020
★★★★★ 4/5
GoogleExcellent service by Dexters, in particular Daniel Bradshaw who goes out of his way to resolve issues relating to management of a property let through Dexters. I would not hesitate to recommend him to get things done. He is a doer rather than putting things on the back burner. Professional and what we pay for.PositiveResponsiveness, Quality, Professionalism, Value
M · 25 August 2021
★★★★★ 5/5
GoogleExcellent service and communication. We really had a good experience finding our first home to rent in London with them. Alex is so helpful and understanding and a very good adviser.
Arko · 14 June 2020
Agent replied · 13 June 2024
Dear Arash, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleAwful experience.
We left the house after 3 months. We found washing machine not working, kitchen's hob not connected to the gas, wardrobe broken, missing smoke detector and carbon monoxide alarm and pest infestation and further problems.
They tried to fix most of these but in the end, we preferred to leave, because we were just dealing with never-ending problems.
After this experience, I understood this agency was more focused on profits than renters’ wellbeing.
Good Luck!NegativeProfessionalism, Value
Marco · 25 August 2020
Agent replied · 13 June 2024
Dear Marco, we were sorry to read your review and have asked the Head of the Property Management team to review your tenancy and contact you with regard to any issues you may have had. We appreciate feedback in order that we can monitor our service levels as although things do not go as well as expected some times, we do work hard to put things right. Kind regards Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleVery professional team of individuals.
Alex, the Manager has been prompt and helpful in the entire process of the house move .Great work guys .Well done.
Elron · 14 June 2021
Agent replied · 13 June 2024
Dear Elron, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI was really impressed with Dexter’s services especially Aaliyah who took her time to listen to what I wanted. She has really helped me especially as a first time buyer.
Terrence · 14 June 2020
Agent replied · 13 June 2024
Dear Terrence, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThis was my first time using Dexters and honestly it was such a pleasant experience! Aaliyah was extremely helpful and patient throughout the process! I would definitely recommend using them!
Teni · 14 June 2020
Agent replied · 13 June 2024
Dear Teni, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDexters Estate Agents are always very professional and helpful. Thanks to Alex Lund I managed to find a very nice rental property within 2 weeks. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Lyn · 25 August 2020
Agent replied · 13 June 2024
Dear Lyn, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleSpecial thanks to Liam and Pam for all their help with everything. We are very happy first time buyers
Emily · 18 June 2022
Agent replied · 17 June 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrom the first moment I contacted Dexters I received a great service and assistance from their agents. At first I talked with Liam who was very kind and informative, he showed us a flat that I ended up renting, and made the process very easy and smooth. Whenever he was not around Lucy and Alex took his place in answering any questions I had and making sure everything's going well!
I'm grateful for their help and highly recommend their services.
Thank you!
Romy · 15 June 2019
Agent replied · 13 June 2024
Dear Romy, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAs a longstanding Client/Landlord of many years I would like to express my grateful thanks to all the team at Dexters. Once again they exceeded our expectation.
They are super efficient , reliable and always get the job done to our satisfaction.
Special thanks to Daisy, Sarah, Lucy and all the rest of the friendly guys in the office .
Keep up the good work.
Delyse · 26 August 2018
★★★★★ 5/5
GoogleThe Sales Department are great at this branch. I would highly recommend Arun, Dominick and Aaliyah. A friendly and knowledgeable team that will guide you through a stressful purchase!
Kiran · 18 June 2020
Agent replied · 17 June 2024
Dear Kiran, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat Team / Very welcoming , not your typical estate agent. They are professional, reliable , and outstanding in their business approach .
My contact Aliayah is just super!!
Raju · 14 June 2020
Agent replied · 13 June 2024
Dear Raju, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSold my flat with Dexter's - I tried two different estate agents prior and got no offers, then with Dexter's they found a buyer and when that fell through they found another buyer really quickly. They chased all the steps of the buying process proactively too. Wish I'd gone with them from the beginning!
Bob · 19 July 2023
Agent replied · 13 June 2024
Dear Bob, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Northfield team, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRang into the branch and spoke to a young man by the name of Ethan. Eventhough it was a general enquiry, he was polite, full of knowledge and extremely helpful when I asked various questions. I will be in touch very soon to instruct him.
Sunny · 14 February 2024
Agent replied · 13 June 2024
Dear Sunny, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI rented a great flat from Dexters. Alex was really professional throughout, always on the phone when I needed him and answered all my questions. Couldn’t recommend them highly enough.
Matthew · 15 June 2019
Agent replied · 13 June 2024
Dear Matthew, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAngel was great. Very friendly and eager to help us on our flat hunt. Whilst we ended up finding a property elsewhere would recommend to anyone looking for some good properties with experts at the helm!
Elliot · 25 August 2023
★★★★★ 5/5
GoogleGreat service from Dexters. Especially Maria for securing our ideal property and Daisy for managing once we moved in. Very professional!PositiveResponsiveness, Professionalism
Gemma · 25 August 2021
Agent replied · 13 June 2024
Dear Gemma, Thank you for your great review regarding our Northfields office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleSecond time I have used Dexters to rent a flat and I can't recommend them highly enough. Good job guys and thanks Alex.
Mike · 14 June 2021
Agent replied · 13 June 2024
Dear Michael, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHappy to rent using Dexters, Jourdain has been very informative and helpful through the process. The communications with the landlord were good because of his help. Hope to deal with you guys again. Thank you.
Ted · 25 August 2023
★★★★★ 5/5
GoogleA big thanks to David Hughes for helping us get the flat we wanted.Your good work is much appreciated.More power to your good office.
Maura · 26 April 2024
★★★★★ 1/5
GoogleNever rent a property with Dexters in my life!
It was our first time to rent an apartment with Dexters in West London from 2022 - 2023. We never imagine every single aspect of the rental process could possibly go wrong and eventually needed to escalate the matter to external authority about our unfair and unprofessional treatment. Just to name a few, · Check-in: Apartment door keys' malfunction for 2+ weeks which eventually led to door lock change after Dexters' brute force attempt to open the door.
· Tenancy renewal: No proper and timely communication on the rental arrangement near the end of fixed term, with drastic change within 1 month from rental renewal with contract signed to rental termination.
· Notice served: No proper delivery of notice served until we asked for clarification upon receiving deposit release request.
· Check-out: No communication on when/ how/ how much deposit release would be processed for 2+ weeks after check-out. 3+ chasers were sent and eventually escalated to TDS for resolution.
· Complaint: Went through the complete internal complaint process but response from Dexters’ senior management did not seem to be apologetic to our horrific rental experience with various excuses provided.
If you do not want to experience the same dreadful rental process as us, Please do avoid Dexters.
Alvin · 29 October 2023
★★★★★ 5/5
GoogleJordain has been responsive, and super helpful from day one. We arranged multiple viewings, asked many questions, and have received fantastic service. Dexters proved very flexible - accommodating our specific needs with regards to work and move-in days, making it possible to go with our first choice apartment. All in all, a great service and delightful experience.
Aaron · 25 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
