Trusted Agent profile · London
★★★★★
402 reviews across 1 platform
120 Westbourne Grove, London, W11 2RR
Dexters's office in London, at 120 Westbourne Grove, is rated 4.9 out of 5 across 402 reviews on 1 platform, including 402 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleProfessional and efficient. Henry Gouriet has made the whole process smooth and streamlined.
Dear Amy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleGreat service and polite staff. We really enjoyed working with Will Drey who was extremely helpful and professional. And always so responsive! Thanks again!
Dear Augustine, Thank you for taking the time to leave a lovely review regarding Drey. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad a great experience selling my flat under new management. Agents we super responsive and on top of things. I would definitely use them again!
Dear Natalia, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleHi Richard, i want to thank you for the effort you put in securing my apartment. the service was impecable , and always with a smile . I could not have it without you. I shall reccomend you to all my friends . John
Dear John, Thank you for your kind words regarding our Westbourne Grove office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleGreat team. Great service. Have already recommended to my friends. Have been trying to find a property for months and they have guided me through the process with such ease and expertise. Saba has been amazing!
5/5
GoogleMy father and I have been dealing with Marcel Zaidan recently at Dexter’s office in acquiring a property in Notting Hill. He and the rest of the sales team , have dealt with this transaction with utmost professionalism. They made the whole process run through very smoothly.
Dear Aly, We appreciate you taking the time to submit your review regarding the service you received from our Westbourne Grove Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJosh Coleman provided us excellent service, flexibility, timeliness, showings on short notice and good follow up on questions we had. Janet Dracksdorf Mills Boston, USA
Dear Janet, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIncredile service from Rudy who was very professional and approachable and made searching for a property a simple and pleasant experience - highly recommend Dexters Westbourne and speaking to Rudy to help with your search
Dear Eyad, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Westbourne Grove office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleHad a lovely experience here. Jade was very welcoming and answered all my (many) queries. Its always nice to experience good service despite the rumours you hear about estate agents.
5/5
GoogleHaving moved to and from multiple cities in Europe, Dexters really stands out from all the agencies I have used. I was dealing with Cillian who was just brilliant. I highly recommend this agency and if you are lucky to get Cillian, that’s a bonus.
Dear Ciara, Thank you for your review regarding your experience with our Westbourne Grove Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleI have been really impressed by Mr. Parys Krobo of Dexters in their Hyde Park office. He acted both diligently and proactively helping to successfully conclude a complicated sales chain involving 5 home sales recently. Well done.
Dear Adrian, We are delighted that you took the time to leave such a fantastic review about Parys. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleOut of all the estate agents I have seen there have not been anyone near as good this one Special thank you goes to Parys for making things go so easy. You have made me a very happy customer! Highly recommend!
Dear Hakim, I am writing to say thank you for your kind comments about the service you received from our Westbourne Grove Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleDealt with by Isabella. An excellent experience and very professional. Would not hesitate to use again!
Dear boc300, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFantastic service on helping me sell my properties. Rudy and Toby have gone above and beyond. Friendly, efficient and professional service. I would highly recommend to anyone looking to sell in London and surrounding areas.PositiveProfessionalism
Dear Bridie, Thank you for your great review regarding our Muswell Hill office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
1/5
GoogleThe worst agency ever, they have lots of hiding fees, once you move out they will say the property is not clean enough because you left your FINGER PRINTS!!!! Then they force you to pay a very high price to use their own cleaner ONLY.
Dear Shirley, As Westbournes are now part of the Dexters group and having seen your review, we would very much like to discuss with you whether your concerns have been addressed and resolved satisfactorily. We are keen to ensure a smooth transition of the business and build relationships with Westbournes current and previous clients and customers. If you would like to discuss this with the Director, Ian Barrett, please contact him on 020 7313 3600 or email him at ianbarrett@dexters.co.uk. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleToby and Parys have been great to work with. All of the queries were resolved fast, arranging viewings was easy, and the recommendations provided by them were exceptional.PositiveResponsiveness, Professionalism
Dear Victor, Thank you for taking the time in providing such lovely comments about Toby and Parys in our Westbourne Grove office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleAmazing customer service, Jade was so helpful and went above and beyond to make sure I found the best flat that matched my requirements. Thank you!
5/5
GoogleThe staff that looked after me made me feel like a valued customer and truly lived up to their slogan of ‘nothing was too much trouble’. I would certainly use Dexters again and highly recommend to others looking to move house stress-free
Dear Mark, Thank you for your review regarding your experience with our Westbourne Grove Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI was extremely grateful for Josh C. He was amazing! Always helpful and available 24/7. Very much appreciated!
Dear Lilly-Rose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad a great phone call with Hamish who was very informative about the current market and took all my needs into consideration. Makes the process so much easier.
Dear Tom, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleFantastic service from Rudy! He’s extremely knowledgeable and professional and made the process of searching for the right property very easy. I could not recommend him enough!!PositiveQuality, Professionalism
Dear Delair, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleThe most helpful team I have ever encountered in west London, my wife and newborn were desperate to find somewhere quickly, and Isabelle really pulled through! Thanks team!
Dear Kenny, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFor anyone seeking any form of property advice; I strongly recommend they speak with Ian Barrett. Nothing is too much trouble, he is hard working and always has his clients best interests at heart. Refreshingly honest and a pleasure to work with.
Dear James, I am writing to say thank you for your kind comments about the service you received from our Westbourne Grove Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleDear William Drey. Thank you for your service! Perfect and very professional! 👌👍👏 Rostislav and Lukas …
Dear Rostislav and Lukas, Thank you for taking the time to leave a wonderful 5 star Google review. William will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dexters's London office has 402 reviews across 1 platform: 402 on Google.
Dexters London is rated 4.9 out of 5 across all 402 reviews, and 4.9 out of 5 on Google from 402 reviews.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Dexters London, 120 Westbourne Grove, London, W11 2RR.
