Trusted Agent profile · London
★★★★★
2,635 reviews across 2 platforms
44 Great Eastern Street, London, EC2A 3EP
Dexters's office in London, at 44 Great Eastern Street, is rated 4.4 out of 5 across 2,635 reviews on two platforms, including 674 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery impressed!
Huseyin and Khyal from Dexters Kentish Town have been incredible in their conscientiousness and responsiveness whilst I experienced a few issues during my early tenancy. I’ve been so impressed with how quickly things have been dealt with and how easy they’ve made a very stressful situation! Thank you so much both!
1/5
TrustpilotThe absolute worst estate agency.
We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!
Dear Asif, I am disappointed to read that your experience with us wasn't as expected. Our service levels are really important to us and we take complaints very seriously. As you have stated, it has been resolved by the TPO. We would however like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI've been dealing with Charlie in regards to purchasing my first flat in the area. He's been honest, thorough, down to earth and a genuine pleasure to work with which isn't always the case with estate agents. Quite refreshing in the London real estate scene and I look forward to continuing to deal with him.
Dear Nic, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe were lucky to have Yasmin looking after us as we searched for a new place this summer - she was excellent throughout and very helpful and communicative. Dexters also manage the property we have moved into and the maintenance team has also been proactive and responsive.
Dear Simon, Thank you for taking the time to leave a wonderful 5 star Google review. Yasmin will be thrilled to read your kind comments. Kind regards, Asma
1/5
TrustpilotLacking knowledge & service
Lacking knowledge & serviceAwful through & through. The Lettings’s staff don’t have a clue on legislation or the correct way to do anything. My son was forced to sign to stay in in the property after the end of the fixed term. They would not listen and would not let his tenancy roll on, as he was legally entitled. They threatened him with eviction leaving him no choice. Appealing behaviour and totally unprofessional. They really need to train their staff to conduct tenancies in the correct manner. Their properties are overpriced and they encourage landlords to be greedy with no consideration for the tenant. Staff are rude and unhelpful.
Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHorrible experience for tenants
Horrible experience for prospective tenants.We had an accepted offer on a property for rental and Dexter's took our deposit. Later, we were informed that the landlord had accepted a new offer, days after our offer was already accepted. If we wanted to pull out, it would have cost us thousands, but the landlord could pull out for free. On top of that, we wasted so much time filling in the paperwork and canceling other viewings just to have the rug pulled under us. Would not recommend to any tenants out there.
Dear Dominic, I am sorry your experience with us was not as expected. I have passed your comments on to the Director of the office, to be reviewed with the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI’ve Been working with Yasmin who supported along the process of establishing the tenancy agreement for my new apartment, her support has been priceless. I’m relocating from abroad and she’s taken me step by step through the process, taking time to answer any question and address any worries I might have. Many thanks to her for the precious help.
Dear Lisa, We really appreciate you taking the time to leave such lovely comments about Yasmin. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotEunice Sona was very responsive with…
Eunice Sona was very responsive with helping us, we manage to rent a lovely flat thanks to her!
Dear Amelia, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery friendly staff working at this office... one staff member by the name of Abisola was particularly very helpful and really friendly. She was talkative and made the viewing much more enjoyable, I very much appreciated her efforts throughout our encounter.
Dear Ruben, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Shoreditch Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJordan was extremely helpful and on the ball during the process. Having dealt with a number of estate agents while trying to find a new flat Dexters were definitely the best. Very good service, the whole team was helpful and friendly.
Dear Cassian, Having read your review, we would like thank you for your feedback about our Shoreditch Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotExcellent!!
Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!
Dear Frank, It’s great to hear that you have had a brilliant experience with Daniel. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe have had great service from Dexters, in particular, James Manley, in finding a tennant and making all the necessary arrangements to let out our London flat. James has been more than helpful, always putting himself out to accommodate our requirements and timings. Thank you.
Dear Dr Raine, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Shoreditch Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
Trustpilot5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️
Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.
Dear Adlan, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotWorst Estate Agents in London
Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.
Thank you for your feedback, naturally we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexter's.....
Charlotte Alsford of Dexter's has been managing my flat for the past 10 years, and I hardly ever worry about it. She always sorts any issues out, offers possible solutions to any queries and invariably is polite, considerate and professional.
5/5
TrustpilotGreat Comms
Thank you Jessica for your amazing communication and urgency when we needed a new boiler!
Dear Clementine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJames has been amazing and super helpful at every step, helping me not only find my dream flat but also smoothing out every single process of starting the tenancy, relieving me from a lot of the stress that comes with house hunting. A++
Dear Lau, We appreciate you taking the time to submit your review regarding the service you received from our Shoreditch Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotAlthough I seem to have been dealing…
Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDuring our property, Hunt we were dealing with Yasmin, from Dexters who we found to be the upmost professional and proactive Agent that we had dealt with during our search. Well done to Dexter for hiring someone so confident and professional in their field.
Dear Salv, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotAttentive and timely support
I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.
Dear Marco, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSarah was extremely professional, a very active & responsive agent. Chasing down answers to queries & moving the buying process along. We would highly recommend Sarah as Sales Consultant.PositiveResponsiveness, Professionalism
Dear Olga, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotTia _ Exceptional customer service
Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.
Dear Alessia, t’s great to hear that you have had a brilliant 5 star experience with Tia. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPrompt, accurate communication.
We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.
Dear Paul, Thank you for taking the time to leave a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleJenade was extremely helpful and created a smooth process answering all of our queries in a timely and informative manner.
Dear Harrison, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
