Trusted Agent profile · London
★★★★★
2,635 reviews across 2 platforms
44 Great Eastern Street, London, EC2A 3EP
Dexters's office in London, at 44 Great Eastern Street, is rated 4.4 out of 5 across 2,635 reviews on two platforms, including 674 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Manager
Georgina has been very kind, supportive as well as understanding. Always ready to provide assistance and professional advice.
Dear Marasi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend Zak McNicolas
I would highly recommend Zak McNicolas. He was akways knowledgable, on time and eager to help.Have already sent 2 friends his way!
Dear Gideon, We really appreciate you taking the time to leave such lovely comments about Zak. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAwful letting agents just trying to pressure you for the landlord’s benefit
Had an awful time even just trying to enquire about properties to rent. The lettings agent just keeps trying to pressure me into shady sounding 2-3 year fixed term contracts without even a break clause!! Telling me that landlords use these as investment properties and like the extra security. As if that helps me/the tenant in the slightest! It’s all benefit to greedy landlords and all risk to the tenant. It’s incredibly suspicious that they’d want this long of a contract saying 1 year lets are “short term” now. A lot of people don’t even know where they’ll be in 2-3 years time, let alone if there’s any issues with the property or surroundings, or you need to move for work…it just makes me think they want to trap people in to a property with issues they won’t disclose. It’s standard to at least offer a break clause even for 1 year contracts, and for tenancies that long it’s common to offer some kind of reduction in rent in exchange for the landlord’s security of no dead periods… but they offer nothing other than “no price increases” on a ridiculously overpriced property anyway. I also doubt that they won’t try and propose an increase down the line regardless. I would love to live longer term in a property that I like, but I need to know that the place is right for me first. That’s why the majority offer 1 year lets with choices to renew.Never had this experience with any other landlord or letting agent, it’s just awful. They never give any details on their listings either and half of them are already off the market when you call anyway but not removed online. There’s clearly no care for the tenant if they’re tone deaf enough to advertise how much the landlord benefits but can’t give you a single valid benefit as a tenant. The main point of renting is the extra flexibility of not being tied down somewhere, so this wouldn’t appeal to the majority of people in the slightest. If you want that long of a contract you should advertise it as a retirement property.
Dear Nina, Thank you for your feedback, we are sorry to hear you have not pleased with your experience with Dexters. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a pleasure to work with…
Alistair was a pleasure to work with and would highly recommend to anyone!
Dear M. Hughes, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe had a great experience dealing with Dexters, Jenade was very helpful and we are really happy with our rental!
Dear Leroy, Thank you for your kind comments regarding Jenade and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotYou don’t know you have a bad agent
You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!
Dear Ashton, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRasel has been a wonderful help with…
Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.
Dear Sofie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest for rentals and property management
I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotDexters don't care about your time
Dexters has a lot of great property listings on their website, zoopla and other places. I called in to check on a few and to my surprise, out of 6 listings 5 of them were off the market. They don't seem to bother to take out good properties, probably to get you to call them.Once I got on the phone, a very nice lady chatted with me about their available listings and send a comprehensive follow up email. Within an hour, I've booked a viewing for next day in the afternoon and I receive a confirmation email. I turn up to the property the next day and since there's no one around, I give them a call. After quite a bit of waiting time they end up telling me the property is off the market since the morning and they forgot to cancel my viewing. I've wasted a good hour on the tube and took time off work for this. But don't worry dear reader, I've got another hour of tube on the way back to write this review for you. Definitely not a serious letting agency in my opinion and won't be dealing with them in the future.
Dear Paul, we are disappointed to read your 2 star review. I have forwarded your comment to our Office Director to be review with the team. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleYasmin Jackson was really helpful with the whole renting out process, our move couldn't have been smoother or easier thanks to her!
Dear Dina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJenade is great to work with. She helped me find a property in an efficient time frame. Would work with them again!
Dear Connor, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Shoreditch office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMaya has been amazing in helping us with our property search as she’s been professional, responsive and very attentive. I could only recommend Dexters with the great service we’ve been provided with
Dear Chris, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
GoogleWas a buyer. They lied about consents the seller had without checking them and two months into the sale (which we completed in three months, including over christmas) I got a moaning email saying this sale was taking much longer than sales usually take and it would fall through. Rushing us completely unnecessarily because we were still waiting for information from their seller. We sorted our enquiries and they then pushed back the move date a month leaving us homeless! A joke. I wouldn't say they're lazy, they put extreme effort into being bad at their jobs.NegativeProfessionalism
Dear Helia, please could you contact me directly on customerrelations@dexters.co.uk with details of which property this relates to in order that we can look into the transaction as it is disappointing to read your comments. It is disappointing that our service did not meet expectations and we are keen to learn from feedback received. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotJadasa Andjadiumi has been extremely…
Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!
Dear Alexander, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service by Elli Field! We initially started the process with another agent who made us feel more like a burden than anything else. We then were switched over to Elli who has been an absolute lifesaver. Elli constantly chased the seller and their solicitor and kept us updated with the current progress of the process. Elli answered all our questions very quickly and made the process essentially stress free. Cannot recommend her more. Thank you so so much!!PositiveResponsiveness, Quality, Professionalism
It’s great to hear that you have had a brilliant experience with our Shoreditch office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe have sold our flat in London E1 via Dexters. We changed to them after poor quality work by another local agent. The Sales team and Guy Thornton, their boss, did an excellent job, generating many viewings at a time when E1 properties were not selling well. In the end, Sarah Grisedale got the sale and was ably assisted by Elli Field in pushing it through before the end of the Stamp Duty holiday on 30.06. Communication has been good throughout and we've known exactly where we stood. Excellent service all round.PositiveResponsiveness, Quality, Professionalism
Dear Carol, Thank you for your review, and mentioning your experience with the sales team in our Shoreditch office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI went to Dexter’s to sell our flat in Stratford after a local agent had failed to within 3 months. The first viewing Dexter’s arranged resulted in an accepted offer. You can’t ask for much more than that. Through no fault of their own, the sale process was a difficult one due to the buyers solicitors, but Dexter’s were always happy to talk and did everything they could to support. If I rang the office line (which was many times), the phone never rang more than once before being answered. Later on in the process I was in constant communication with the sales support manager Elli, who was always upbeat, friendly, provided excellent customer service, and was happy to give me her personal mobile number (which she probably regretted but never displayed it). The final point to note is that although the sales process was difficult due to the buyers solicitors, my solicitors were first class. I opted to use one of Dexter’s partners called Simply Conveyancing. I’ve had poor experiences with conveyancing solicitors in the past, and the thought process was that they would be more contactable if in partnership with the estate agents. They were slightly more expensive but excellent value for money. So much so that I also used them for my onward purchase which was not through Dexter’s. Both highly recommended
Dear John. We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotQuick process / Got just what I was hoping for
Quick process / Got just what I was hoping forJoe Read and his staff at Dexters Broadway Market worked at incredible speed to get viewings organised and found me ideal tenants. This was my first experience letting my flat and Joe patiently explained every step of the process. I wouldn't hesitate to engage their services again in the future.
Dear Carl, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotI wish I could give them no stars
I wish I could give them no stars. Dexter's literally left us homeless. They showed us a wonderful flat, we were approved and paid eye-watering amounts of deposit to secure the letting. Once we had signed the agreement they called us the day before the move to tell us that actually, the landlord never signed the agreement. We had broken our lease that was due to end just 2 weeks after we moved into the new flat. The landlord would not extend, so we had less than 2 weeks to find a place to live and move. We lost significant sums to booked removal services and so much more. Dexters did almost nothing to help us. All they had to do is get the landlord to sign the agreement when they told us we were approved -- and they didn't. They took absolutely no accountability. Never ever trust them.
Dear Beth, I am disappointed to read your 1 star review. I understand the Director of the office has been in contact with you to discuss this matter. All feedback is very important to us and appreciate you bringing this to our attention. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleIsabella was great at getting the info we needed to make a quick decision on a flat to rent - answered all our questions and followed up within the day to get the agreement signed - great experience!
Dear Robert, It’s great to hear that you have had a brilliant experience with Isabella in our Shoreditch office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleWent into Dexters today to get some advice on buying a property very impressed, Andy was most welcoming and super helpful in explaining the processes of buying from solicitors fees to stamp duty thank you so much Andy.PositiveQuality
Dear Susanna, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotAarati has been so great and helpful
Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!
Dear Grace, Aarati will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters do a great job managing my…
Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly
Dear Gary, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLiaised closely with Billy and Magnus who were helpful through the process
Dear Tom, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
