Dexters London reviews

★★★★★ 5/5

Google

So far so good. Oliver Cox was really proactive in contacting us as our property manager and getting things resolved in essentially as convenient and timely manner as possible. Very pleased with his friendly and pragmatic approach and cooperation. Keep up the good work!

Vijay · 10 June 2020

★★★★★ 5/5

Trustpilot

Had a hard time looking a place lately…

Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.

Alisha · 30 June 2023

★★★★★ 5/5

Trustpilot

Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 5/5

Trustpilot

Christopher was very helpful and…

Christopher was very helpful and patient , is nice to receive a good customer service like he does .

Dario · 12 October 2023

★★★★★ 5/5

Trustpilot

The Maintenance Team are professional, efficient and helpful (Tenant)

I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.

Yasmin · 28 March 2023

★★★★★ 1/5

Trustpilot

My experience with Dexters has been a complete disaster

I’m not usually someone to go online to share my dissatisfaction of a company with the rest of the world, but this particular experience called for an exemption. My experience with Dexters as a letting agent has been nothing short of a disaster that would make for great comedy but not for a good recommendation, so I thought I’d warn people about how these guys operate. Firstly, I don’t know how their screening process for hiring letting agents works, but many of the people I’ve encountered are either blatantly rude or completely unqualified for the job, and seemingly often a combination of both. Besides the fact that they hang up on you before you’ve even said goodbye to them on the phone, this particular experience I had with them was beyond anything I’ve encountered anywhere in the rental market. And to be completely fair, landlords in the UK are not exactly regarded particularly highly when it comes to whether people trust them. So, what happened?I was called up due to a studio I had previously enquired about coming back onto the market. I go there on the day of the viewing, am in good time (10 mins before) and wait. And wait. 15 mins after our scheduled viewing I call Dexters. They put me on hold and nothing happens. I call again and then get called up, saying that the agent will be there in 5 mins. I wait a further 10 mins and he calls me, apologising blaming it on traffic congestion and saying he’ll be there in 5 mins. When he finally does arrive, we go up to the studio and he realises he’s got the wrong key. He knocks on the door, but the current resident is not in and nobody opens the door. He calls his manager and it appears neither of them really know what’s going on and there’s clearly been some fundamental miscommunication. At this point the neighbour from the opposite side of the building comes out, talking about how the landlord in her flat hasn’t sorted out a major leakage in their roof, that it has been outstanding for a while and they are getting evicted because of it. Great, was this going to affect my potential new home that I wasn’t even able to view despite having travelled an hour to get there and then waiting a further 30 mins for the agent? She goes on to say that she’s had a concussion recently and was just released from the hospital, and I make her aware that her bag is wide open and things can fall out if she’s not careful. Poor woman.The agent apologises, we leave the premises and he tells me his manager will call to arrange a new viewing. At this point I’m honestly not really sure that’s something I’m even interested in, and just as I'm certain things can't get any worse something else happens. Just as we say goodbye two women start shouting at the agent. Turns out he’s parked his Dexter’s car in the middle of the road. “Are you taking the p*** mate?”, they keep asking him. Obviously they were not very impressed with the work of Dexter’s either.So, to conclude, my experience with Dexter’s has been nothing short of a disaster. They are rude, they don’t show up on time, they forget the keys to get into their properties, they can’t get a hold of their tenants, they park wherever they want and they don’t call you back when they say they will. A complete, absolute joke. Stay away from these guys.

Jakob · 15 August 2022

★★★★★ 5/5

Trustpilot

Great estate agents

Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!

Amelie · 16 May 2022

★★★★★ 5/5

Trustpilot

Would throroughly recommend Dexters

We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters

Pippa · 9 August 2022

★★★★★ 5/5

Trustpilot

A big thank to Donalina for being so…

A big thank to Donalina for being so professional on dealing with an issue regarding my property.

Rima · 17 November 2023

★★★★★ 5/5

Trustpilot

Property Manager Indre is very…

Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.

A · 24 October 2023

★★★★★ 5/5

Google

Jenade was very helpful and responsive to all requests we had. She’s been in regular contact through the process which has been reassuring.

Kerim · 10 June 2023

★★★★★ 5/5

Google

Maya was very helpful and was able to answer my questions. The sales team really know their stuff and I highly recommend Dexters to anyone who is looking to buy in the area!

Nicola · 10 June 2022

★★★★★ 5/5

Google

Sarah Gashi was great in helping us with our move. She answered all of our calls and emails straight away and guided us through the process as stress-free as possible. Would happily recommend.

Oliver · 10 June 2022

★★★★★ 5/5

Trustpilot

Overall great communication

Even we did not get ahead with our let property, communication was great, Jaden was very polite and offer me any information that I need also very helpful found it the property that I have ask for.

Alexandra · 5 November 2021

★★★★★ 5/5

Trustpilot

Recently moved out of a Dexters property - very satisfied

I recently came off a lease contract for a property managed by Dexters. In the UK, the service you get as a renter is oftentimes sub-par, however, Dexters in my experience is a remarkable exception. Even though I was "just" a renter of a relatively low-cost property, I was treated respectfully by Dexters staff, and if there were disagreements, i.e. when it came to the deposit reimbursement, they did everything to resolve the issue quickly and satisfactory. I want to especially mention Monika, who was my primary contact for property management, and Paul, who was the letting agent. Both did their utmost to make the often unpleasant realities of renting in London much more enjoyable.

Markus · 7 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from Bailey Stratton!

Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.

Alina · 19 October 2023

★★★★★ 5/5

Trustpilot

Great experience with Sophie Ling

A huge thank you to Sophie Ling for our property purchase - she was consistent and proactive in her responsiveness, guidance, and overall support across the full process. It was a pleasure working with her.

Indrani · 23 February 2022

★★★★★ 5/5

Trustpilot

Prompt Response!

We have had a very good experience with Donalina Gargrupe from Dexters so far ! Thank you Donalina.

Ricardo · 17 October 2023

★★★★★ 5/5

Google

When at dexters I dealt with Arron who gave me great customers service, made sure I was always up to date with what’s going on and always gave me his best help and Advice when needed. Would 100% recommend. Very satisfied, thank you.

Harry · 10 June 2020

★★★★★ 5/5

Google

Jordan was very attentive, helpful and efficient. He made the process of renting a new property very easy and answered all of my questions regarding the tenancy agreement. I look forward to working with him during my tenancy at my new property. Alex

Sasha · 10 June 2020

★★★★★ 5/5

Google

We rented a property from Dexters for almost 3 years and dealt with Tania who managed the property. She was always very attentive, helpful and proactive with all anything that would come up. Kindly appreciate all your help during our time with Dexters.

Rajni · 10 June 2020

★★★★★ 5/5

Trustpilot

Luca was extremely professional and…

Luca was extremely professional and helpful throughout the process. Good communicator and very informative. He understood what I was looking for and delivered multiple options. I look forward to working with Dexters in the future.

Isabella · 15 February 2022

★★★★★ 5/5

Google

My agent Jordan made all the arrangement quickly and was very quick in his response to all our question. He also remained patient and postive when a small delay occured with the contacting my foreign reference. Superb service!PositiveResponsiveness, Professionalism

Nard · 10 June 2021

★★★★★ 5/5

Trustpilot

Bailey is very positive and direct

Bailey is very positive and direct, she performing in a stressful environment ,so she has to play ball.

NitinKumar · 13 October 2023