Trusted Agent profile · London
★★★★★
2,634 reviews across 2 platforms
44 Great Eastern Street, London, EC2A 3EP
Dexters's office in London, at 44 Great Eastern Street, is rated 4.4 out of 5 across 2,634 reviews on two platforms, including 674 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNatasha and her brilliant team
Natasha and her team have looked after our property for so many years and we have been and still are delighted with the timely response, care and quality of service received. Well done Natasha
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service
Thank you Alistair Maclean for your excellent and professional service. Alistair is a great professional to work with. He is hard working, helpful and very dedicated to his work.I highly recommend Dexters as they have commitment to deal with their matters efficiently.
Dear AP, Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat customer service
Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.
Dear Ben Stamer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe from Dexters Estate…
Donalina Gargrupe from Dexters Estate Agents has been very helpful to us whenever we needed help. She established the communication quite well with the landlord and helped us with our issues about the property.
Dear Miray, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad a great experience with Joe, amazing professional, takes attention to what you are looking for, is not pushy and really tries to find the right thing for you
Dear Carolina, Thank you for taking the time to leave a wonderful 5 star Google review. Joe will be thrilled to read your kind comments. Kind regards, Asma
1/5
TrustpilotI’ve had a horrible experience living…
Handover date was 8th November and it’s getting one month. I’ve had a horrible experience living at 55 Queens Gardens, Flat 3, for the past one and a half years. Whenever we faced issues and emailed Dexters, it took them at least a week to respond, and they only addressed what they wanted. On one occasion, despite clearly stating not to come for a check, they entered our house without permission, triggering the alarm, leading to police involvement. Now, they are withholding my deposit without valid reasons, claiming water marks in the laundry machine and dishwasher, as well as wall issues from painting( We have an email from them granting permission under the landlord, but they didn’t check and said we don’t have a permit, unprofessional)- Nothing broken and bad. We have check-in and check-out pictures that show no differences, and we’ve been waiting for a response to our emails for a week now and from the handover date it’s getting one month. This has pushed us to consult with a lawyer to understand our rights. Dealing with Dexters, a large company, and specifically with Paul, the current manager, has been frustrating, especially with the constant turnover of staff over the past one and a half years (14 people in total), making communication confusing.Totally unfair! I wonder if they expect the perfect condition, considering we lived there for one and a half years. I swear it’s almost in perfect condition; you can’t see any difference in references. Additionally, we’ve heard that the reason we need to terminate the contract is because of the landlord, and Dexters finalized the deal.
Dear Hyo joo Lee, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDaragh was lovely to speak to and super…
Daragh was lovely to speak to and super helpful - managed to sort the issue in our building within 1 day.
Dear Eva, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDaragh assisted me recently
Daragh assisted me recently with a matter and inquery. Daragh was not only most helpful but very responsive which led to a swift and satisfactory resolution.
Dear Hentik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPetros at North Property Management
Petros is always helpful and keeps me up to date with status of maintenance issues.He is very friendly and easy to work with. The overall team at North Property Management are very professional.
Dear Eldora, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI worked with Alistair Maclean on a…
I worked with Alistair Maclean on a transaction recently and would like to commend him for his patience and professionalism in assisting to progress the matter to exchange and completion. Thank you Alistair!
Dear Diarmuid, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleElli has been a pleasure working with during the sale process. She has always followed up on any query that I had and been proactive and I believe that she did go above and beyond her normal duties so that the sale process went through without any hiccups. Thank you Elli - Fra and Andrea
Dear Francesco, Thank you for taking the time in providing such lovely comments about Elli in our Shoreditch office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotHave been with Dexters for over 16 years
Have been with Dexters for over 16 years and found them excellent at getting high quality tenants and helpful at change-over times.Carl, in their property management department, has been great at persuing the necessary aspects of managing my property eg negotiations on deposits and organising maintenance, sourcing the right people for jobs. Chris and his property management team try to go above and beyond to fix any issues and help keep me sane when dealing with stressful upkeep issues when renting out property which is over 120 years old - so typical of much the London market. Please keep up the good work!
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, an excellent service.
During 2023 I have bought a flat in central London in which Dexters acted as the Estate Agents for the seller and subsequently rented out this flat with Dexters as the letting agent. Throughout these processes I have interacted with various Dexters staff, including Lok Chan, Joseph Donaghy, Phoebe Wishart and most recently Bryan Crail. All have been polite, helpful, responsive and well-informed: everything that could be asked for.A special mention must be made of Bryan Crail who is responsible for managing the let of my flat. When a problem arose due to damage to the exterior of the building leading to water ingress he has been the primary contact to deal with it. During this difficult time he has been proactive in working towards fixing the problem, helpful and kept me well informed: an excellent response in a challenging situation.
Dear Clive, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI'm an experienced landlord but have just used Dexters for the first time. I really appreciated the hard-work and help from James and the team. They came up with multiple offers in the first week and we have now secured an ideal tenant at very decent rent. I'll be using Dexters again and would gladly recommend them to any other landlord. Andy N
Dear Andy, Thank you for your review regarding your experience with our Shoreditch Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotReliable and professional service
Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.
Dear Christiana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros is very polite and kind person
Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.
Dear Ryuta, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotExperience with dexters over the past 1.5 years
We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.
Dear Alvaro, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChloe was amazing!
Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!
Dear Oliver, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotNatasha Bedenik has been the best agent…
Natasha Bedenik has been the best agent I’ve dealt with in over 23 years of renting in London.Always fast to solve any problems and always super pleasant and polite. Same for her team
Dear Adonis, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHighly recommend Dexters
Many thanks to Will and his team for all they have done for us while selling our flat through Dexters. The constant contact between them and us has been so reassuring, while Will's advice and expertise have been invaluable to us. Would definitely recommend Dexters to anyone looking to sell in London.
Dear Shelly, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleAn amazing quality of service with very capable people having an attitude to go a step further to assist in any inquiries. A great thanks to Alex that has been very pleasant and professional at all times. Would recommend him without doubt! Any question, sudden inquiry or anything he could assist with, he always did more than what he was expected.
Dear Filippos, Thank you very much for your great review regarding our Shoreditch Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
1/5
TrustpilotVery unprofessional and rude attitude.
Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.
Dear Janis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service with helping me…Kieran Chaplin is a hero!
Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.
Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe staff at Dexters have been very friendly and helpful and made the process of selling my property very smooth.In particular Elle has been amazing, always going above and beyond to help wherever possible and answering any questions.
Dear Jane, Thank you for sharing your kind words about Elle. Your comments are much appreciated by the Shoreditch team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
