Trusted Agent profile · London
★★★★★
2,634 reviews across 2 platforms
44 Great Eastern Street, London, EC2A 3EP
Dexters's office in London, at 44 Great Eastern Street, is rated 4.4 out of 5 across 2,634 reviews on two platforms, including 674 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Property Manager
Kaitlyn Watson is an amazing Property Manager. She has amazing communication and always goes above and beyond to help me with any issues that occur.Definitely a director in the making.Ed
Dear Edward, Thank you for taking the time to leave a lovely review regarding Kaitlyn. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBrilliant service. Will highly recommend Dexters
We have always received top class service from Dexters and highly recommend them for estate / property requirements. Special thanks to Victoria Nugent who has been an absolute pleasure to deal with.
Dear Noel , Thank you for taking the time to leave a lovely review regarding Victoria. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSpecial thanks to Jamie who tried…
Special thanks to Jamie who tried really hard to get me a flat, always checking up on potential properties and viewings. He was always friendly and polite even when things weren't going our way. Very professional!
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service.
Great service.As a tenant I have had no issues whatsoever with Dexters. They have been my agent now for three years.Whenever there has been an issue with anything within the property, there has always been a quick response from my property manager, Myra Mettam. Whether it has been a broken fridge, a leaking shower door, a new washing machine, etc, a professional trade has been called quickly and the issue has been rectified, usually within a week of the problem being highlighted. In fact, today I emailed Myra at around midday to report a radiator not working in the property and by 2.45pm someone had been sent round and the radiator was fixed. Amazing!It also helps that my landlord appears to be very quick to respond as well, and very understanding. You hear of many horror stories for tenants, but my experience with Dexters couldn't be further removed from those. Very satisfied.
Dear Adam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.They pressured us into reducing the property's price within seven days of marketing it. They screamed at me that the property needed a complete refurb, which was invalid. They took really bad photos and included that the property needed updating in the property details, which was false. After a few weeks, they advised us to accept an offer way below the property's value. The whole episode stank of insider dealing. On top of which, they were stressful to deal with. Luckily, I changed Estate Agents, and we sold the property for £35,000 more than the offer they told us to accept.
Dear Mandy, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could you provide me with the property address at customerrelations@dexters.co.uk. I will then be able to ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotDon't use Dexters.
Let out a property - fully managed service with Dexters between Aug 2021-Aug 2023 Management fees 18% They did nothing. 0. The tenants sub let the property -Dexters did not check, intervene, even though emails and phone calls, they confirmed they suspected.The tenants left the property damaged, items missing. Dexters took over 2 months to process the deposit return, and I still have not seen any money from the held deposit.Utterly useless. Take ages to respond, by phone or email.
Dear Aruna, I am concerned to read your comments and have passed them to the Director of the relevant office. I am sorry your experience with us has not been as we would have expected and we will be in touch with you shortly to discuss further. Kind regards, Asma Chughtai, Customer Relations Team customerrelations@dexters.co.uk
5/5
TrustpilotTia was extremely helpful in resolving…
Tia was extremely helpful in resolving the issues with our landlord, and have continuously tried to fix the issues at the flat.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotDexters has been letting four of our…
Dexters has been letting four of our properties for many years.Recently Donalina Gargrupe has been dealing most efficiently and promptly with some repairs in one of the properties which is much appreciated.
Dear Danuza, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotMy experience as a small landlord
Dexters have taken over from my previous Management Company and so far the change over has gone smoothly with no disruption to the service.I had a new tenant recently in one property and there has been a number of issues that have needed dealing with. They have kept me informed and are always easily contactable for advice and clarifying any issues that have arisen. (Olivier Babylone)Dexters appear to have a number of reliable (If expensive) contractors to carry out any works and checks necessary in a timely fashion.
Dear Iain, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Olivier, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe team at Dexters including Fahima
The team at Dexters including Fahima, Sertan, Racha is great. They are professional, always happy, responsive and caring. I always feel comfortable and happy to deal with them.
Thank you for taking the time to leave a lovely review regarding Fahima, Sertan and Racha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Service
We would like to thank Jess for her help and support during the replacement process. She was really professional, polite, effective and easy to communicate with.She was very cooperative, took all of our requirements into consideration.We’re really satisfied.
Dear Kalman, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service from Dexters property management team
Just wanted to give a mention to Idris (property manager) who is always so polite and a pleasure to deal with. Any time an issue arises he responds quickly and is excellent at keeping you updated. He is a breath of air. Also, want to mention Alton, who rearranged his diary to fit in a visit yesterday and fix a lock, and also very helpfully looked at a number of issues we have with our windows. Also, a very pleasant person to deal with and an extra star for covering his shoes when he came into the property!
Dear CB, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTime wasters - just another misleading estate agent
Classic misleading estate agent practice of advertising properties on zoopla/rightmove that were SSTC days/weeks ago, calling you back for your details, repeatedly pressuring you to speak with their own mortgage advisors, only to finally mention the property is no longer available. Time wasters.Edit in regarding response from Dexters: seemingly no attempt to contact me has been made (not that I wish for any), and the property is yet still showing as for sale, only serving to support my above review comments.
I am concerned to read your comments and have passed them to the Director of the office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKhadija has been supporting me on a…
Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.
Dear Nick, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotNever rent a property with Dexters in my life!
It was our first time to rent an apartment with Dexters in West London from 2022 - 2023. We never imagine every single aspect of the rental process could possibly go wrong and eventually needed to escalate the matter to external authority about our unfair and unprofessional treatment. Just to name a few, • Check-in: Apartment door keys' malfunction for 2+ weeks which eventually led to door lock change after Dexters' brute force attempt to open the door.• Tenancy renewal: No proper and timely communication on the rental arrangement near the end of fixed term, with drastic change within 1 month from rental renewal with contract signed to rental termination.• Notice served: No proper delivery of notice served until we asked for clarification upon receiving deposit release request.• Check-out: No communication on when/ how/ how much deposit release would be processed for 2+ weeks after check-out. 3+ chasers were sent and eventually escalated to TDS for resolution.• Complaint: Went through the complete internal complaint process but response from Dexters’ senior management did not seem to be apologetic to our horrific rental experience with various excuses provided.If you do not want to experience the same dreadful rental process as us, Please do avoid Dexters.
Dear Alvin, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. I understand the Managing Director has already been in contact regarding your concerns. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSo far, Jenade has been very helpful in finding my partner and I a flat to rent. She's worked with us through our particular situation reference-wise and has showed us houses both in person and remotely.
Dear Catarina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSarah has been so helpful with this process from start to finish of finding us the perfect property. Her communication has been outstanding keeping us updated, she went out of her way to resolve any issues we had. Absolute asset to the company, would highly recommend!
Dear Enxhi, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would like to mention Sherina from…
I would like to mention Sherina from property management. She is great and always helped when we needed assistance.
5/5
TrustpilotAlistair Maclean was an absolute…
Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair
Dear Kholelwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleWonderful service would definitely recommend. Elli has been a great help in mediating between us and the seller and always responds promptly. Thanks to her the purchase of our wonderful flat has been a smooth and stress-free process! Thanks also to Andrew for guiding us through the viewing and offer stages. Very friendly and professional staff.
Dear Emily, I was delighted to read the comments in relation to our Shoreditch office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleMax is really good, knowledgeable and very proactive, manage to secure a property in less than 2 business days! It has been a pleasure to go through this process with Max.
5/5
TrustpilotI spoke to Donna today regarding her…
I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..
Dear Rosie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIdris has been resourceful and…
Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .
Dear Luke, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAs a landlord- Avoid
As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.
Dear Ajay, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and we are keen to discuss your concerns, however, I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
