Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDexters has been great at every step helping us find a suitable rental property, especially Jenade who has gone above and beyond to help us through all the steps. We couldn’t be happier using Dexters to guide us through our rental journey.
Sydney · 14 August 2023
Agent replied · 11 June 2024
Dear Sydney, It’s great to hear that you have had a brilliant experience with Jenade. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleClay helped us find our first home in the UK, he was patient and so helpful. His communication was clear and timely!
Gunchi · 15 March 2026
Agent replied · 16 April 2026
Dear Gunchi, Thank you for taking the time to leave a wonderful 5 star Google review. Clay will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
TrustpilotAlistair Maclean was a pleasure too…
Alistair Maclean was a pleasure too work with form a conveyancers point of view - willing to help but also willing to let us do our work and keep the parties happy and informed.
DB · 16 February 2024
Agent replied · 10 June 2024
Dear DB, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotTook 10 months not to sell my flat
Dexters tried to sell a flat for me. The branch manager won my business by proposing a high valuation which in the end turned out to be unrealistic. However, I then received an offer quickly and accepted it. Then, in spite of my doubts about the buyer and several conversations with the guy at Dexters who was supposed to chase the buyer, 6 months later the buyer pulled out. Dexters put the flat back on the market and claimed to have found buyers who turned out to be false leads. After 10 months I gave up and used another, more realistic agent who isn't with a large chain of pushy salespeople. He gave good advice about pricing (and then about reducing the price), got an offer and has now taken the sale to completion. This positive experience has made me realise what a mistake it was to use Dexters in the first place.
Philip · 28 March 2024
Agent replied · 10 June 2024
Dear Philip, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleRecently worked with Aliah and had a phenomenal experience -- she is super friendly and responsive and walked me step-by-step through the renting process. Highly recommend working with her and Dexters for a smooth, speedy, pleasant experience!
McKenna · 12 December 2023
Agent replied · 11 June 2024
Dear McKenna, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Service. Many Thanks to Mia
I assume everybody knows how difficult to rent a flat in the Uk for a first time…However I would say many thanks to Mia for making this happened for me. She’s been there anytime I need a help. She even answered my silly questions, guided me and helped me to get a beautiful flat. Many thanks.Kerem
Kerem · 9 March 2022
Agent replied · 10 June 2024
Dear Kerem, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMany thanks to Will and his team for all they have done for us while selling our flat through Dexter's. The constant contact between them and us has been so reassuring, while Will's advice and expertise have been invaluable to us. Would definitely recommend Dexter's to anyone looking to sell in London.PositiveResponsiveness, Quality, Professionalism
Shelly · 12 June 2022
Agent replied · 12 June 2024
Dear Shelly. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Assistance from Mohammed Amin
I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!
Mathew · 13 November 2023
Agent replied · 10 June 2024
Dear Mathew, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotVictoria Nugent has been a great help
Victoria Nugent has been a great help throughout my move out process and further assistance on making this much more smoother. Thank you very much for all your support and constant updates for each stages.Wish you best luck!Kind regards,Nikhil.
Nikhil · 20 October 2023
Agent replied · 10 June 2024
Dear Nikhil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Dexters has been absolutely top level. Jordan was my agent and his service was extraordinary. His communication and commitment reassured me all the time. He secured me tenants at the right price and also during this coronavirus outbreak going on. Couldn't recommend him or this service more. Definitely choose Dexters they are the best to go to.PositiveResponsiveness, Quality, Professionalism, Value
Muhammad · 24 October 2020
Agent replied · 23 October 2024
Dear Muhammad, Thank you for your kind words regarding our Shoreditch office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotBest letting agents
Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady
Henry · 6 June 2024
Agent replied · 11 June 2024
Dear Henry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Customer Relations Team
★★★★★ 1/5
TrustpilotNot reliable service
The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.
Tra · 15 March 2024
Agent replied · 10 June 2024
Dear Tra Nguet Tran, Thank you for providing further information, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was amazing
Alistair was amazing. Helped our client to achieve objectives of a quick sale and reassured both parties. An estate agent who genuinely cares.
Salina · 23 August 2024
Agent replied · 23 August 2024
Dear Salina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleVery professional and efficient service. Max was extremely helpful throughout the process and stayed in regular communication with us. We are very appreciative!
Onagh · 19 August 2024
Agent replied · 23 October 2024
Dear Onagh, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI have recently acquired services from this particular Dexter’s branch. I spoke to a lovely agent. Sarah was thoughtful and pleasant , she provided me with a Excellent service I would defiantly recommend popping in and speaking to her for your letting queries.
Zara · 10 June 2023
Agent replied · 11 June 2024
Dear Zara, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWaste of time
All properties I've viewed in London with Dexters were terrible deals.
Maxim · 28 May 2026
Agent replied · 6 June 2026
Dear Maxim , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your details removed. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotExcellent Service …
I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again
Sheila · 6 June 2024
Agent replied · 23 August 2024
Dear Shelia, We really appreciate you taking the time to leave such lovely comments about Dona. They will be so pleased to read your 5-star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe: excellent property mangement
Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!
Adam · 2 December 2023
Agent replied · 10 June 2024
Dear Adam, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWell done Dexters!
Dexters have proven to be a superb choice over the years. Both their lettings and sales departments have proven themselves to be professional, helpful, efficient and hard-working. Special mention to Peter Gobey whose above and beyond approach to queries and scenarios presented marks him and this agency out as being, at least in my experience, exemplary. Thank you Dexters!
Nick · 8 June 2021
Agent replied · 13 June 2024
Dear Nick, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleAbsolutely useless disorganised mess when it comes to leggings management . Couldn’t be worse whether for tenant or landlord
Walid · 25 March 2026
Agent replied · 16 April 2026
Dear Walid, It is disappointing to read that you have not received a five star service from our Shoreditch office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards, Asma
★★★★★ 5/5
TrustpilotI would like to commend Connor the…
I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!
EJMA · 9 October 2023
Agent replied · 10 June 2024
Dear EJMA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros is really working hard to make…
Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!
Shane · 5 July 2024
Agent replied · 10 June 2024
Dear Shane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotA first-class service
Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!
David · 25 October 2023
Agent replied · 10 June 2024
Dear David, Thank you for taking the time to leave a wonderful 5* Google review. Steven will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCaroline France was fantastic from…
Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.
H · 13 July 2023
Agent replied · 10 June 2024
Dear H, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
