Dexters London reviews

★★★★★ 5/5

Trustpilot

Great Agent

Just wanna say Archie from Dexter surbiton has been very patient and helpful in all ways possible. My mum is registered blind and some agents have given us properties hard to access .Archie has been nothing but supportive. He takes his time to explain why and how you have to go through certain procedures. Communication level is 10/10 .

Tarie · 25 September 2024

★★★★★ 5/5

Trustpilot

Thanks to Anthony Grundy for excellent support

I want to thank Anthony Grundy for the excellent property management support he has given me as a landlord. Anthony is meticulous in paying attention to the details of property management, which can be quite complex in the modern era with all the regulation that surrounds lettings these days. He has the experience to anticipate potential problems and pre-empt them so that things run smoothly. On top of that, he is patient in carefully explaining the ins and outs of a particular situation, and why a certain course of action is advantageous. I would certainly recommend him, and Dexter's more generally, to anyone who is seeking help and support with letting their property.

Ben · 20 July 2023

★★★★★ 1/5

Trustpilot

Bad Service

We got assigned to Sam after Hadrick gave us a favourable decision from the Lanlord and left the organisation, then it went downhill from there. Sam was hard to reach and would give conflicting information. We went through a thorough reference check. For about a month we went through the rigorous checks and according to Sam, all references checked out. He said it was due to finances. We gave more information and proof of adequate funds and offered to pay 3 to 6 months rent in advance. We were honest and forthright, then he came back to say that the Landlord said no. We don’t know what game they were playing but it would have been nice if Dexters had told us from the beginning that they wouldn’t give us instead of stringing us along for a month. I found Sam most unhelpful as he seemed to always not know or wasn't sure or he would quote the wrong figures which were quite demoralising as these are very serious issues. At first Landlord said no, then he said yes then he said no again. What really happened? We were treated so unfairly. This flat was for my elderly mum but this has caused her emotional turmoil. Piece of advice - be forthright from the beginning and no one would feel bad. It really shouldn’t have gone that far knowing it wouldn’t be favourable to us after being told 'yes' for one month. We had a credible guarantor whom you asked to produce another guarantor. What then is the point of getting a credible guarantor? Just be honest and don’t trick people. You gave us false hope and kept us waiting :(

Olu · 17 July 2023

★★★★★ 5/5

Trustpilot

Carl is assisting us with the…

Carl is assisting us with the refurbishment of our property and has been good to deal with. He is always on the end of the phone and if missed he responds in a timely manner. Carl has been really helpful in arranging quotes and contractors. He is always happy to help and a pleasure to deal with. Thank you.

Marc · 23 September 2024

★★★★★ 5/5

Trustpilot

I recommend Dexters Estate Agents 100%

I have been with Dexters Estate Agents for the past 6 years, Myra and her team have been extremely helpful and very very professional in dealing with tenants on our behalf, I have not had any issues with agents or tenants so far, they are quick to resolve any problems with the property using only the best service providers on my behalf, I recommend Dexters if you are looking for a stress free property management agentsKamran

Kamran · 25 October 2023

★★★★★ 5/5

Trustpilot

Nabeel is hugely professional and easy…

Nabeel is hugely professional and easy to work with! I have worked with a number of Property Agents before and as we have entered Christmas we have run into a number of issues in the house with electricity, gas & a broken cabinet. Nabeel has quickly mobilized people to help us and remained communicative and effective through every step of the process. Easily the best agent I have worked with to date. - Ben

Ben · 6 December 2023

★★★★★ 5/5

Trustpilot

Amazing experience- Thanks Nadia!

Dexters in general has been incredible but I have to mention Nadia at the Dexter’s City office who has gone above and beyond to find us a flat. She always kept in mind all of our needs and requirements and gave us the best options. She was extremely helpful and understanding throughout which we really appreciated. It would have been impossible for us to get comfortable with the whole process without her help. I would 100% recommend Nadia as she is absolutely amazing at her job.

Vidushi · 7 July 2023

★★★★★ 1/5

Trustpilot

Worst service ever

Would give zero, if I could, minus if I could. I have been with them for over five years, always paid on time, I’ve never called unless there was a serious issue (the last time there was a leak of carbon monoxide from the boiler), always kept the property in fantastic conditions (see report from visits).. The flat needs serious refurbishment and this is due to the fact, that is very old.. the last visit was in February 2023 when I was told that they will let me know after contacting the property landlord. I’ve been emailing them ever since, the only reply I had of the eight emails was that my property manager was on holiday and he would’ve reply to me once back after the 2nd of May. No contact from them. Around the 20th of May I called and I spoke to a lady, she told me that is actually my responsibility because I don’t know whether I want to stay or not, which is a fat lie because I specifically said to them, unless I have to move out I don’t wish to move out. However if the refurbishment takes months, I’m not sure I want to come back and do another move. The place is very convenient for me and is walking distance from work, There is also another situation I can’t disclose here, for me to stay . Once again, I was promised to be contacted within a week it’s been over a month and a half now and I had no correspondence. The lady also added that due to the amount of work will need to be done in the flat, They might need to move me out earlier than the end of the contract. This news has generated a huge amount of stress on me because I have a cat because it is very unsettling for someone receiving this sort of news, once again that was around the 20th of May. The flat has serious issues such as unpainted kitchen, looks like a garage(been for 5years, asked ever since I lived in), cracks in the floor tiles, the double ceiling used for the spotlight has not been done properly and there are insects in between the ceilings. Let alone the gate doesn’t close. The doors don’t close. The painting coming off the walls and the furniture is not existent (I rent a furnished flat) and where exists is very very old and no fit for purpose. The balcony is cracked and when the council came to check saw some suspicious ‘mold’ which they said could look like asbestos. Hopefully it’s not. They told the agency, I told the agency, nothing was done (council visit was around the 20th of March). I really don’t know what else to do to get them to give me an update. I appreciate the owner might not want to pay for all this works, but I deserve to know what’s gonna happen with me in my cat. Due to the circumstances, I’ve asked them if they could help me and put me in touch with the letting team, once again I was told it’s my responsibility to find a different place and contact the department even if they are moving out and it’s none of my fault. Obviously they have been very quick in putting my rent up last time I renew the contract.

Giulia · 6 July 2023

★★★★★ 4/5

Trustpilot

Props to our property manager Rasel

I have been living in this property for 2+ years plus and my flatmate for 5 years plus. When the management changed to Dexters I must admit that things started to run smoother in terms of admin.Rasel is a very friendly, approachable and knowledgeable property manager who has made our renewal for a third year very straightforward and easy, and is always available to answer any questions. People like him make you want to stay in the same property for longer!!

Roki · 5 July 2023

★★★★★ 5/5

Trustpilot

Dexter's Hendon - Isabelle is fantastic

I've been dealing with Isabelle in the Hendon office recently while we've been looking at purchasing a flat, and even though it hasn't been an easy process (we were gazumped on one flat and the other was taken off the market) Isabelle has worked so hard to find us the right flat and has been an absolute joy to deal with. She's personable, friendly and professional and she just worked so hard for us, getting us in to view properties right after they were taken on and it's just been such a fantastic experience working with her and the entire Hendon office. She's an absolute credit to Dexter's and you're very lucky to have her. Thanks Isabelle!

RachelDargan92 · 3 July 2023

★★★★★ 5/5

Trustpilot

Great experience !

Yasmin is the best! I arrived in London as a French expat looking for a flat. I called Dexters to schedule a few viewings and Yasmin called me back to show me a hidden gem they just listed. I fell in love with the place and my offer got accepted. Yasmin ran me through the whole letting process and was very supportive at each step. So grateful she helped me to find a place I can now call "home" :)

Math · 28 June 2023

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Jamil at Dexter's Estate Agents during the purchase of our first house. From the beginning, Jamil demonstrated an exceptional level of professionalism, expertise, and dedication that exceeded our expectations.What truly set Jamil apart was his unwavering commitment to customer satisfaction. He consistently went above and beyond to address our concerns and answer our countless questions, making us feel supported and reassured every step of the way. His prompt responses and clear communication helped streamline the purchasing process, minimizing any potential stress or confusion.Throughout the negotiation and closing stages, Jamil proved to be an invaluable asset.Jamil's professionalism and personable nature fostered a genuine sense of trust and rapport. His friendly demeanor and approachability made it easy for us to discuss our requirements openly and honestly. He always made us feel like a priority, taking the time to address any concerns and offer valuable advice.Overall, Jamil's exceptional service and expertise made our first house purchase a truly positive and memorable experience. We are grateful for his guidance, patience, and commitment to ensuring our satisfaction. We wholeheartedly recommend Jamil at Dexter‘s.

Jake · 26 June 2023

★★★★★ 5/5

Trustpilot

Hannah Wicks Tenancy Management

Hannah Wicks has been assisting me with respect to Tenancy Management, i have found her by far the most diligent person at Dexters. She always keeps you informed and drives matters forward which is important for a Landlord because it gives you peace of mind that and that you dont have to continually chase the agents up for updates. She is resourceful, highly competent and an all-around good person, thank you Hannah, Dexters please take note, if i ran an agency i would snatch her in a heartbeat.

Susu · 21 June 2023

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 5/5

Google

After a month of searching for a new home, and dealing with every big estate agent working across the entire East London area - I can honestly say, Cameron is one of the best. Searching for a place was super stressful for me, but Cameron made it his mission to help me find a place that worked for my life and budget. Through his clear and concise communication, I was able to navigate the market and now can embark on the next chapter of my life. I can't thank him enough. 5 stars

Clayton · 10 June 2023

★★★★★ 5/5

Google

From the very beginning of our search for an estate agent, Dexters really stood out. Dennis Opara was incredibly responsive and easy to work with - we always felt like he really listened to us, and there was never any pressure. When the pandemic hit, he and his team were incredibly helpful in sorting out the delays we needed in our process. When the time came to put our place back on the market, we genuinely couldn't believe how quickly they worked to line up viewings and find us potential tenants. Special shout out to Joe Read, who - within 48 hours of listing our home - found us tenants, and had the whole deal signed before the end of the day. I can't say enough good stuff about these guys - they're top notch. EDIT: I wanted to add that Dexter's has sense helped us sell our home, and made the process so painless. Jodie and Mosh were responsive and hardworking, and I'd recommend them to anyone!PositiveResponsiveness, Quality, Professionalism

Kyle · 10 June 2023

★★★★★ 5/5

Google

Dexters took over the management of my property in E7 where the previous management agency left a lot to be desired. I did notice they didn't have any advertised properties in the direct locality. From the moment they took over, communication was prompt and professional. Assistance was offered where necessary and ideas and advice were always just an email or phone call away. Dennis Opara and Emily Wells managed the initial onboarding and marketing of the property and I cannot praise both of them enough. They listened attentively to the history of the property and gave recommendations as to what the next steps were. The tenant finding stage was handled by Natasha Tarry, one of the most challenging parts, she paid attention to my requirements and made sure all questions and concerns were answered in relation to licensing and regulations. She really went above and beyond when it came to making sure everything would lead to a smooth start of tenancy. Bailey Strutton has been managing the property and the communication between landlord/contractors and tenants, again another star, always prompt, courteous and efficient in her response. I have also had the pleasure of speaking to Joe Read on a few occasions, who has stepped in whenever required and made sure any outstanding requests or concerns have been dealt with. A lovely team that works well and support each other which ultimately ends up with a great customer experience. I hope to use Dexters for any future projects and will certainly be recommending them to colleagues.

Z · 10 June 2023

★★★★★ 5/5

Google

I usually manage my property rental directly because the few times i've used Estate Agents in the past i've been let down or flat out lied to. When i contacted Joe Read at Dexters to discuss taking over my portfolio i fully expected to meet just another Estate Agent out to get his next easy commission with little interest in me or the property. But, happily, i was wrong in this instance. Joe and his team went out of their way to get the property advertised, AND secure a tenant very quickly AND over the expected rental price. When i raised concerns about rent arrears Joe worked with his team to research a rent guarantee service. i was thoroughly impressed with the team, and how responsive they have been to my queries and concerns. I look forward to working with them more in the future and would happily recommend to anyone!

Angela · 10 June 2023

★★★★★ 5/5

Google

I have been with Dexter now for many years and I always had great and professional support. The process is very smooth, always there to clarify any concerns and answer any questions, in some cases even beyond their duty. Recently Joe Read and his team did an amazing work on finding new tenants in a short period of time. I was really surprised about their effort and the results. Furthermore, something important to me, when talking to Dexter you are always talking to someone that is aware of your situation and can provide the support you need, without the need to go from one person to another one as it can happen with other agencies. Only one recommendation/improvement: make sure the statements are always accurate :-) Thank you Erjon, Joe and the rest of the team

Lenthall · 10 June 2023

★★★★★ 5/5

Google

Joe has been a pleasure to work with and his strong work ethic was evidenced with just how quickly he got his team in motion to rent our flat and get us a great offer within the first day or two of it going to market. Joe works hard and it shows; looking forward to working with him in the years to come.

Maire · 24 June 2024

★★★★★ 5/5

Google

Erjon has been an absolute joy to work with and has been so helpful within our search, his communication and energy has been fantastic and I would recommend him above any other estate agent I have worked with within our search, he made what was a stressful time easy and provided an integral role in securing us our flat of our dreams! Big thank you to Erjon

Ellie · 10 April 2024

★★★★★ 5/5

Trustpilot

I have had an outstanding experience…

I have had an outstanding experience with Petros. He is always professional, responsive, and truly cares about the well-being of the tenants. Whether it's addressing maintenance issues quickly or keeping the property in top condition. His attention to detail and proactive communication make me feel valued and well-supported as a tenant. I highly recommend Petros for their exceptional service.

Ms · 28 August 2024

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 1/5

Trustpilot

Be aware

My experience with Dexters was painful from start to end. I have rented in London for many years, and they were by far the least professional agents I’ve seen.I suspected it would be a problematic relationship since the searching period, when I had multiple ‘misunderstandings’ with the agent and she had to get the office director involved to fix her mistakes. Also, they say you can only use their contractors, meaning anything you need fixing can take several months.At the end of the tenancy, they had multiple agents competing to bring people to view the flat, it was quite confusing, not to count the no-shows without any notice. One of their agents told me the landlord offered to buy my furniture for £620, which I’ll never know if it’s true since I’ve never seen that money. That was almost 3 months ago, and I have all the conversations by email.It got worse after I left. The check-out report clearly stated that the flat is in a better condition now than when I entered, which is often the case for all my previous tenancies. However, it has been almost 2 months and I don’t have any news about my deposit of £1,788.46. They are taking advantage of the fact that I moved overseas to ignore me. They rarely respond to my emails. When they do, is say they are looking into it, and it is never the same person replying.Their website says there is a complaint process, but it doesn't tell me the email. I asked for that a week ago and was ignored.

Rod · 21 May 2023