Dexters London reviews

★★★★★ 5/5

Google

Joe has been a driving force in letting my flat; he's responsive helpful and professional and I've been thoroughly reassured through out the process. Very happy with the service I've received, and will be recommending Dexters to others.PositiveResponsiveness, Professionalism

Jen · 24 August 2022

★★★★★ 5/5

Trustpilot

Helpful, Friendly, Attentive

Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!

Annabel · 29 June 2023

★★★★★ 1/5

Trustpilot

Avoid this agency

They kept trying to push a 3 year contract on us, after a lot of back and forth we got it down to 2years and 3 months (still not ideal), we were also told the flat was unfurnished and then when we put our offer in they told us it was fully furnished which turned out to include an array of random items and ornaments, an old rusty meat grinder (I'm not even joking) none of which were mentioned before signing anything and they tried very hard to get us to keep the old, lumpy and stained mattress, which luckily after a lot and back and forth, we manged to get them to remove. When we moved in the flat was filthy and the garden was a tip.We had multiple problems during our stay, all of which took far too long to get resolved, one of which was a gas leak that Cadence had to come around to investigate and then turn our gas off, we informed dexters about this and then a few days after asked them again when someone would be getting sent out to fix the issue and they acted like it was the first time hearing about this.At the end of our tenancy they tried to charge us £300 for the garden and £120 for a "top up" clean even after showing proof we hired professional cleaners and evidence of how much cleaner and neater everything was now compared to how it was left to us. We obviously disagreed with them but they kept saying if we went to the TDS we would lose so there would be no point in trying but luckily we didn't listen to them and went to the TDS who fully agreed with us and we got our full deposit back which was great but a lot of effort to go through and a long wait just to get our deposit back.If you're looking to rent, then avoid dexters at all costs and if you're currently unlucky enough to be renting from them, then make sure to go to the TDS when they try to steal your deposit after your tenancy is up.

Andy · 1 May 2023

★★★★★ 5/5

Trustpilot

Extremely Professional

Matt was extremely professional in all his interactions and really helped facilitate meaningful discussions with the sellers. It was a pleasure to work with him to find our next home.

SB · 26 June 2023

★★★★★ 5/5

Trustpilot

Good customer service

Donalina is very helpful and always prompt response as our property manager. Many thanks.

Willow · 21 June 2024

★★★★★ 5/5

Google

We had a super smooth, efficient and supportive experience with Mo in securing our rental flat. It was the quickest and easiest process we have had to date and Mo was very professional and went above and beyond which was much appreciated. Thank you!

Ekaterina · 15 February 2026

★★★★★ 5/5

Trustpilot

Thanks to Rachel and her north London…

Thanks to Rachel and her north London team for taking care of all our tenants and solving issues for us when ever they arise at NWX.

NWX · 9 October 2023

★★★★★ 5/5

Trustpilot

Dexters

Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.

Joe · 2 November 2022

★★★★★ 5/5

Trustpilot

Andy was really helpful & look forward…

Andy was really helpful & look forward to him helping us further in the near future

KEEC · 13 May 2024

★★★★★ 1/5

Trustpilot

just particular agent

just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.

Dorothy · 22 April 2023

★★★★★ 5/5

Trustpilot

Donalina is great

Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.

Tessa · 16 February 2023

★★★★★ 5/5

Trustpilot

Dexters Acton, W3 6QZ

Highly professional, with a kind and patient approach towards any circumstances involved stressful time during renting out our property.A special thank you to Cass, Billy and the rest of their team for the hard work, transparency, positivity and all their utmost efforts to the end.

Ellie · 1 October 2021

★★★★★ 5/5

Google

We dealt with Mo Abdirahman, who was a pleasure from the beginning. He showed us a flat that had just come on the market, answering all our questions and taking into consideration our requirements. Mo was speedy, reliable and responsive going as far as offering to communicate via whatsapp so we didn’t miss a call. He helped us to secure our dream property at a great price, we could not recommend him highly enough!

Tash · 12 April 2025

★★★★★ 5/5

Trustpilot

Alex at the St Margaret’s Branch has…

Alex at the St Margaret’s Branch has been really helpful throughout the whole of the buying process so far. She’s been friendly and professional, kept me in the loop, and also helped chase up my solicitors for updates when I’ve been struggling for a response.

IH · 21 September 2021

★★★★★ 5/5

Trustpilot

Great service

I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks

Isabella · 29 April 2022

★★★★★ 5/5

Trustpilot

Lauren has been awesome and very helpful with getting our flat sorted for us

We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.

Christos · 10 March 2022

★★★★★ 5/5

Trustpilot

Amazing service!

As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!

Lee · 25 October 2023

★★★★★ 5/5

Trustpilot

Great lettings agency

Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.

Homar · 24 January 2024

★★★★★ 5/5

Trustpilot

Excellent support

Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!

Alex · 9 December 2024

★★★★★ 5/5

Trustpilot

Dexters were amazing with regards to…

Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10

Darren · 7 September 2022

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!

Camilla · 12 November 2023

★★★★★ 5/5

Trustpilot

Very smooth end of tenancy experience

I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.

Atul · 31 July 2024

★★★★★ 5/5

Google

Our agent Billy was so quick in processing the paperwork for our new flat despite us not having given our notice on our current flat. He was so quick- minded and reassuring the whole time. I can’t commend him enough for his excellent customer service. ThanksPositiveResponsiveness

Barbra · 10 June 2021

★★★★★ 1/5

Trustpilot

It's time we talk about these 'agents'

It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY

Matteo · 31 March 2023