Trusted Agent profile · London
★★★★★
2,609 reviews across 2 platforms
17 Broadway Market, London E8 4QJ, United Kingdom, E8 4QJ
Dexters's office in London, at 17 Broadway Market, is rated 4.4 out of 5 across 2,609 reviews on two platforms, including 678 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty inspections
Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.
Dear Cal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChante clearly outlined expectations
Chante clearly outlined expectations, project timelines, and the scope of work. She was responsive to any questions I had, which made the entire process run smoothly. Her ability to manage tenant needs and property maintenance efficiently was evident, and she was always available to address any concerns promptly. Jackie, Bonhams Electrical
Dear Christian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotI have a rental property managed by…
I have a rental property managed by Dexters. I have had a number of issues with a previous tenant and damage to property. I have been particularly grateful for the help of Graziana who throughout a difficult situation was always the one who was incredibly responsive and efficient in managing any problems. I know that if issues arise she is the one that will go out of her way to get it sorted.
Dear Arvind, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRia has been absolutely brilliant
Ria has been absolutely brilliant in looking after my rental property. She has been so incredibly efficient and responsive and always gets back to me with any queries I have. I would not hesitate to recommend Dexters.
5/5
TrustpilotHappy with Dexters looking after our properties
Dexters has represented us in letting 2 properties for years, during which time they as a company have proved to be very professional and efficient. Very happy with the service provided.Over the years, we have had various individual Dexters’ staff assisting us, all of whom have been very good and helpful. Jess, the lady currently dealing with our various letting and day to day needs, is a most courteous, enthusiastic and effective person and we have nothing but praise for her.
Dear CM, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilot£4500 unnecessary fee - avoid at all costs.
Have rented for years with half a douzen rental companies and have never had an experience even 10% as bad as with Dexters. After my husband lost his job and I became pregnant we let dexters know we’d need to move out as we couldn’t afford the rent. We offered to pay any fees to find a new tenant and to cover rent until a new tenant moved in to ensure no rent loss. Long story short while a new tenant was found after just two hours of advertising and they were paying more rent, Dexters forced us to pay a £4500 fee so that they could receive double management fees, based on a clause in their contact with our landlord that we didn’t have visibility of. On top of that lots of examples of them going outside of contract / getting every possible £ from us. When consulting a lawyer on the issue he said he consistently sees Dexters behaving appallingly. I’d really recommend everyone avoids them at all costs.
Dear Cordelia, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotThey refuse to do emergency repairs
My fuse box broke, as a result I had no electricity, heating and hot water. That was during winter, with temperature getting to -5 at night. They repeatedly claim it's not an emergency.
I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSales support was excellent
Alistair our sales support manager was brilliant throughout the whole sale. No matter what the issue, he was always very considered and very professional. A very easy person to get along with and communicate with. We spent a long time working with the Dexters team to find our family home and appreciated Alistair's support to get it over the line. The team did spend time helping us find the right home - we're very grateful for that. The only thing I would say that let it down at the end was when were handed the keys to our new home, we were asked to fill in a survey there and then by the Sales Dir. Having taken 2 trains and a car journey to get to the office with children waiting in the car it didn't feel appropriate and I think the team should consider what it feels like from the client side.
Dear MC, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoanne Witter is a superstar
Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)
Dear Lisa, Thank you for taking the time to leave a wonderful 5* review. Joanne will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotNatasha is excellent
Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.
Dear HKMA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIf to consider the way they are lying…
If to consider the way they are lying to the tenants and probably to the landlords then they should been closed by nowNot sure if central management, or if if there is a manager responsible for their team but the seems like they don’t care. !!!!!In my case i pay 3000£ per month rent cause from the day one when we move the house was in a bad shape, but everything was just at the beginning, after a year they still not fixing plumbing /drainage or other major issues, after a year they are sending only irresponsible traders that only messing with this property (if you are a landlord you should be worried about it) despite all this they will be threatening you with with ,,bad recommendations after,, in my case I don’t pay the rent till a professional it is not confirming via email that is coming(and I’m going and verify that that company has good reviews cause l don’t know what else to do anymore)So yeah, you you want to live a nightmare rent with them, if you want to destroy your property let your house in their hands, they are the right experts ,, please don’t say you sorry to hear this cause is all fake, like all your ,,maintenance managers,,
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotVery good service
Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.
Dear Tom, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Management Agents
Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.
Dear Jayney, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat people to entrust your house when you are moving abroad
Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!
Dear Laurent, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for your help Kieran!
We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!
Dear Emily, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIllegally withholding a deposit
Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.
Dear Kevin,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMany thanks to Petros Giorganios for…
Many thanks to Petros Giorganios for his excellent support service!
Dear Ms Vourou, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotUtter incompetence, no shame, shocking lies in written correspondence
Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.
Dear Senad, I am sorry to read your 1 star review. I understand Edward Brodkin has been in touch with yourself regarding this. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJoe Read was extremely professional, reliable and helpful. He had always replied to us straight away and was able to provide all the information we needed. We felt confident that dealing with him would be a smooth process and it was! Thanks again, highly recommended
Dear Sébastien, Thank you so much for the fantastic feedback, the team at Hackney are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleDexters listened to our search criteria and found us a property that we are really happy with. Joe Read was very responsive throughout (even on weekends) and took the time to work through our questions about the property. I would certainly recommend Joe and Dexters.
Dear Rory, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
1/5
TrustpilotWaste of time
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Dear Deborah, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThank you Donalina
I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.
Dear K.C, Thank you for taking the time to leave a wonderful 5 star review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotExtremely careless property management.
Before renting the house, we were told that professional cleaning would be done, but when we entered, there was no trace of cleaning. We cleaned it ourselves, this part can be ignored. But within 2 or 3 weeks after entering the house, one of the windows was broken, several times the repairman came and only found a solution to close the glass with screws. Screwing the window causes excessive heat loss and noise pollution in the house. The house has a lot of shortcomings and nonsense problems. Every time I contact Dexter property management, they say we will call you today and never call. At the moment, there is an active dampness in the house, probably a pipe broke inside the walls. But I don't care, as a result, this house is not mine and these things reduce the value of the house, which is the problem of the landlord. If he wants to leave his house in disrepair, that's his decision. However, they were a bad experience for me that I will never work with Dexter again. As a tenant who pays the rent regularly and keeps the house clean, I do not deserve this disrespect.
5/5
TrustpilotDonalina has great customer service skills
Donalina is very helpful, her customer service is great and trustable.
Dear Julio, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
