Trusted Agent profile · London
★★★★★
2,609 reviews across 2 platforms
17 Broadway Market, London E8 4QJ, United Kingdom, E8 4QJ
Dexters's office in London, at 17 Broadway Market, is rated 4.4 out of 5 across 2,609 reviews on two platforms, including 678 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFabulous Agent
Zahra has been managing one of our apartment for a number of years. We found Zahra to be highly competent & efficient and always available when we call or email. Thank you.
Dear Harsh, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnprofessional
We moved from our flat in March, since that time we are trying to get back reimbursement which Dexters agreed to give us back due removing kitchen for two days. Until today we didn’t receive money back. Every month when we chase them, sending emails they are replying that by “14th “we should get our money back. Obviously still didn’t receive it. Very unprofessional and unreliable company. When everything is fine you won’t realize but when you face the issue in your flat/house problems start.
Dear Aneta, I am sorry to read your 1 star review. I have forwarded your comments onto our area director who will be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot5 Star!
Alistair was very efficient and involved, thank you for your assistance.
Dear Courtney, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotOutstanding Service and Support by Lily
Lily has been nothing short of remarkable. As a property manager, her responsiveness and dedication to ensuring a comfortable and hassle-free living experience have been exemplary!
Dear Jeffrey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotAshley Griffiths has been a great help…
Ashley Griffiths has been a great help throughout the rental process. Polite, efficient and a pleasure to have contact with. I would highly recommend Dexters, very professional throughout.
Dear Linda, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSmooth and very fast process, especially with Max’s help who has been super effective and helpful since the first call. (:
Dear Amanda, Thank you for your kind comments regarding Max and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotAppalling estate agents
Appalling estate agents. We moved out of the property 20 days ago and the landlord agreed to the full reimbursement of the deposit. As Dexter's holds the deposit, they're not reimbursing our deposit and no one is responding to our emails either. Customer service worse than poor! They only ever created problems when we were living at the property and now they're trying to steal our deposit. Literally no one is replying to our emails.Reply to query. I find it very odd that you can't find me on the database. You still have our deposit. Liaise with Dexter's North, we have given them till 12pm tomorrow to reimburse our deposit after which we will be filing and official complaint and the team at TDS where you pay a premium has assured us that they will assist us with getting our deposit back. I will not be emailing you privately as you requested. As I have sent several emails and your colleagues have failed to respond.
Dear Sayyada, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Staff
We have been using Dexter for a number of years now we had a problem with one of our properties they have been so helpful with sorting out for us Hayley is very responsive and dealt with every question we asked and sorted the whole problem out with a very successful outcome Thank you very much. would highly recommend Dexters Also help was received from Harriet
5/5
GoogleCharlotte was super helpful and great dealing with our new letting, thanks for your help everyone as dexters!!
Dear Sam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
4/5
GoogleAmazing experience and exceptionally helpful staff. Thanks for dealing with all of us team. Charlotte was a gem.
Dear Matthew, Thank you for taking the time to leave a Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotBarry Dilloway best property mgr
Barry Dilloway is the best property manager you can hope to have! He is meticulous and very professional! Someone you totally trust with your property! Bravo!
Dear Tan, Thank you for taking the time to leave a lovely review regarding Barry. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot5* service from Indre
Thanks to Indre for sorting out the maintenance issues I had quickly and effectively. All round great service from Dexters. Will be using time and time again.
Dear Bambz Rose, Thank you for taking the time to leave a lovely review regarding Indre. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat stuff- team is good
Great stuff- team is good. Louis Preston is friendly and happy- He keeps my tenants satisfied daily. Service is helpful. Communication is swift. Nothing more to it.Kevin
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat experience here - Natasha was so helpful and quick with getting everything in order for my move. I didn’t think that moving could be so easy and streamlined but she helped me through each step of the process. Would recommend 10/10.
Dear Farid, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
Trustpilot5* service
I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!
Dear Rajko, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery pleased with the service provided by Dexters, and in particular Sofia Hammond, on my recent house purchase. Sofia was knowledgeable and responsive and really helped me navigate the process. Thank you!
Dear Sam , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleAvoid! Dexters, who manage my rented flat on behalf of the landlord have been unable or unwilling to fix a broken shower in my flat for over 4 weeks now. It’s the only shower/bath in the flat and it’s December/January but despite daily calls to Dexters I keep getting excuses and constant delays. At one point I was advised by Dexters to “pour hot water from a bucket” in the meantime which is just offensive… Hope someone from the head office sees this and finally gives the property management team a kick to sort this out as I’m desperate
Dear Kacper, I am concerned to read your comments and have passed them to the Director of our Property Management office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe've recently listed our flat for sale with Dexters and have been delighted by the support and service we've received. We spoke to a range of estate agents in the area, and we were persuaded by Joe @ Dexters' thorough knowledge of the local area and the market in the area, and the professional and responsive communication. Within days of listing our flat we had over 30 viewings booked, and within a week, we had a fantastic offer agreed. We're now in the process of getting the contracts exchanged and Palwasha our sales support is helping us along every step of the way with timely responses to any questions asked.
Dear Ali, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hackney office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had a great experience letting my flat with Dexters, they provided help with every step of the process and were able to get the best outcome for all parties involved even during a quieter time of the market. Dexters were great in showing the flat to as many people as possible and were very communicative during this process. Once tenants were found, Dexters were incredibly helpful in helping me to furnish the flat and helping in getting all required certificates. As a first time landlord, I would definitely recommend Dexters!
Dear Hannah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI'm so glad we found our flat through Dexters. While searching for a flat we used multiple estate agents and Dexters were easily the best. They were good at organising viewings and once the offer was in they did a brilliant job of chasing solicitors to keep things moving. They are hard working, efficient and friendly. We always felt in the loop and informed in what is a stressful and complicated process. Thanks especially to Joe, Pal and Hicham for all your help!
Dear Matt, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEunice at Dexters has been amazing during the process of securing our rental property. Until we met Eunice, we had been having a hard time finding the right place in the current market, but we are now delighted with our new home! Eunice gave us extremely professional service, while also being warm and friendly, and made us feel like she had our backs. She supported us through the process and nothing was ever too much trouble for her. We can't wait to move in, and would really recommend Dexters.
Dear Lucy,Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIf you're a tenant, don't bother
Disgusting customer service.UPDATE : area director said he would respond the week after my complaint. I chased him a month later and he then responded. He hadn’t read my complaint. Tried to gaslight me by claiming that dexters weren’t aware of things I’d specifically addressed in the complaint and sent screenshots of emails discussing these things with Dexters. Vile.
Dear Lucy, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMrika and her team
Mrika and her team. Have been excellent since taking over from my previous management agents.I have been super impressed and surprised by their excellent service.
Dear Andy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotGet another estate agent
I’ve just had the first hand experience of these utter clowns. They will do anything to get you into an apartment, including lying (mainly about renovations) and allowing people to move into a place with 1. Doors that don’t close 2. Blown light fixtures3. Filthy windows 4. Leaks / holes in walls 5. Paint splattered on windows The list goes on and on… They don’t actually reply to emails, rather ignore until you stop replying. Call up and try and discuss it, you get arrogant clowns who went to uni and did a degree in quackery try and argue back with you that you’re wrong, and that they ‘never said this or that’Once you’re signed - that’s it! Avoid them at ALL COSTS! Seriously! I’m not finished dealing with them, and I won’t be backing down!
Good morning, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information on customerrelations@dexters.co.uk, I can ensure that this is investigated by the appropriate person. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
