Dexters London reviews

★★★★★ 5/5

Trustpilot

Fantastic Service!

Dexters have provided an extremely helpful and efficient service from the offset! Their responses are always fast and their Lettings Hub Portal is easy to use. Irina is always really friendly and has kept us well informed throughout all stages of our letting process. I would recommend Dexters to all!

Peggy · 23 September 2021

★★★★★ 1/5

Trustpilot

As a landlord- Avoid

As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.

Ajay · 6 September 2023

★★★★★ 5/5

Trustpilot

Elizabeth Tavener-Parkhurst has been…

Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.

Z.Y.W · 29 September 2023

★★★★★ 5/5

Google

After 2 years away we came back to London. Billy was extremely helpful within 2 days we had already found our home and in 2 weeks we were already moved in. The process was so smooth and he made sure everything was in perfect order.

Pili · 12 June 2022

★★★★★ 5/5

Trustpilot

Great experience

I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!

Jeremy · 20 October 2023

★★★★★ 5/5

Trustpilot

After dealing with other letting…

After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking

Harry · 4 December 2023

★★★★★ 1/5

Trustpilot

Would not recommend to non full-time landlords

I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.

Yun · 24 August 2023

★★★★★ 1/5

Trustpilot

Worst experience renting in London

I really would give 0 if I could. Communication was just horrible the whole tenancy, literally the Landlord had to chase them for us! Never had such a bad experience with an agency, they lied to both us and the landlord and even took off money from our deposit and lied to the landlord about refunding the money to us. They mixed up the check out dates, and gave a pare of keys to a new persons while we were still leaving in the property, completely messed up and unorganised. Extremely bad experience!

Emma · 24 August 2023

★★★★★ 5/5

Trustpilot

Donalina was friendly and respectful…

Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.

Ricky · 12 October 2023

★★★★★ 5/5

Google

Mo was a big help in us securing our new flat! Punctual and fast with all paperwork with clear instructions to guide us

Ali · 15 December 2025

★★★★★ 5/5

Trustpilot

Kirlon Sanchez @ Dexters

KLH · 21 May 2026

★★★★★ 1/5

Trustpilot

Rude agents at Dexters

Agents at Dexter's threatened to have my apartment taken from me after payments of €20k+ were made because they could not wait 5 days to sign a paper. I was planning a 1-year contract with Dexters for an apartment in London where the move-in date was 3 months ahead. Just a day after I paid €1000 for their commission fee before signing with the landlord the agents working at Dexters called and texted me non-stop for 2 days threatening to revoke the apartment and take the money I had already paid (€20k+) because I was busy with my job and could not sign any more papers until the weekend. Absolutely awful experience, do not recommend these thieves. Please choose another agency that does actual estate work compared to these criminals.

Oscar · 15 August 2023

★★★★★ 5/5

Trustpilot

We felt extremely well looked after…

We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.

Angela · 20 March 2023

★★★★★ 5/5

Trustpilot

Percy Bodington, Sloane Square

Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.

Eve · 29 October 2022

★★★★★ 5/5

Trustpilot

Best agency in london

Best agency in london , Fabio was helpful and professional

Israa · 29 October 2024

★★★★★ 5/5

Trustpilot

Petros is an excellent property manager!

I had a really good experience meeting with Petros for our recent inspection. He was friendly and smiling the entire time, which instantly put me at ease. He took the time to thoroughly explain everything and patiently addressed any concerns or issues I had. It's refreshing to have a property manager who is so approachable and genuinely cares about the tenants.

Vasiliki · 11 September 2024

★★★★★ 5/5

Google

Izaaz went above and beyond to support us to find the home of our dreams. We can't thank him enough.

Fiona · 10 May 2024

★★★★★ 1/5

Google

I have never dealt with an arrogant real estate agent in my life! I waited for almost two months to receive an evaluation quote from Will. You can never get hold of him and Will couldn’t even return an email!! I would not recommend Dexters Team. Their lack of customer service and professionalism is shocking.

JM · 13 December 2025

★★★★★ 1/5

Trustpilot

Liars

Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.

Chris · 7 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from Bailey

Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.

Alina · 24 May 2024

★★★★★ 5/5

Google

Dealt with Cameron Stewart at Dexters. A legend start to finish. Very helpful throughout the whole process, easy to deal with and quick to respond even out of hours. Nothing but positives from me

Joseph · 10 June 2023

★★★★★ 5/5

Google

Great experience with Dexters - Joe has been super helpful from start to finish, it couldn’t have been easier to get my property rented out. I feel it’s all in safe hands! Thank you

Katie · 10 June 2023

★★★★★ 5/5

Google

The team at Dexters were exceptionally responsive and proactive in helping me to secure a lease. Rachelle went above and beyond to ensure everything was taken care of; making a typically stressful process simple.

Hugh · 10 June 2023

★★★★★ 5/5

Trustpilot

Jack - attentive and a pleasure to work with

We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!

Ilona · 6 November 2021