Every review we hold for the London office, from every platform, shown as written. First names only.
β
β
β
β
β
4/5
TrustpilotOn a process of renting a one bedroomβ¦
On a process of renting a one bedroom flat, managed to book a viewing on the same day, thank you to Jaden support and flexibility. My offer has been accepted on the next day, All the paperwork is now in place and his manager Liz is keeping me updated with the approvals progress. Fingers crossed π€
Angelica Β· 24 September 2021
Agent replied Β· 10 June 2024
Dear Angelica, Thank you for the Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
β
β
β
β
β
5/5
GoogleRomario is the man. He was super helpful, polite and informative. Always kept us in mind and went out of his way for us during a stressful flat search. Appreciate it thank you sir!
Sebastian Β· 12 December 2023
Agent replied Β· 11 June 2024
Dear Sebastian S, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
GoogleJoe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. We could thoroughly recommend Joe for all rental needs.
Charles Β· 12 December 2023
Agent replied Β· 11 June 2024
Dear Charles, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotExcellent service
Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.
Consumer Β· 4 August 2023
Agent replied Β· 10 June 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotBest estate agent experience in London
Eunice is fantastic to work with. She took the time to understand what kind of flat we wanted and worked above and beyond to find us our flat. Couldnβt be happier with the help we received. Highly recommend.
Colette Β· 28 August 2023
Agent replied Β· 10 June 2024
Dear Colette, We really appreciate you taking the time to leave such lovely comments about Eunice. He will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
GoogleEunice has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Carolin Β· 10 April 2024
Agent replied Β· 11 June 2024
Dear Carolin, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Eunice. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotAlistair Maclean was excellent inβ¦
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Stuart Β· 21 December 2022
Agent replied Β· 10 June 2024
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
4/5
TrustpilotArchive and Ryan were very professionalβ¦
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Sasha Β· 18 November 2024
Agent replied Β· 29 December 2024
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
β
β
β
β
β
5/5
GoogleJacob Feiner was professional, knowledgeable and extremely helpful! I definitely recommend working with him
Seif Β· 2 December 2024
Agent replied Β· 9 December 2024
Dear Seif, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
β
β
β
β
β
5/5
Trustpilotgreat service
Helpful, informative and efficient service from Dexters Acton team
Tracey Β· 28 May 2026
Agent replied Β· 6 June 2026
Dear Tracey, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
β
β
β
β
β
5/5
GoogleIt's not often you have a good experience with estate agents in my experience, but these guys really did excel. They're all super friendly, very professional and their office is smart. Sengen went above and beyond for me and my friend when we were looking for a flat; staying late, calling for check-ins, being open and transparent. Top guy. Glad to have them looking after us!
James Β· 11 June 2017
Agent replied Β· 11 June 2024
Dear James, Thank you for your review regarding your experience with our Hackney Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
β
β
β
β
β
5/5
TrustpilotI worked with Esta to complete my veryβ¦
I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.
Dan Β· 5 July 2022
Agent replied Β· 10 June 2024
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotMission achieved
Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.
Mh Β· 4 April 2024
Agent replied Β· 10 June 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
β
β
β
β
β
1/5
GoogleAbsolute scum. As soon as you sign a rental contract their "service" falls off a cliff. Good luck trying to get anything fixed once the apartment starts falling apart. With some luck a collapsed kitchen counter might take 2 months to get fixed. Or when the key fobs stop working in the middle of winter and you can't access your building, they take over 4 months to replace them for you? Or better yet they ask you to pay for a broken front door lock yourself and dodge their responsibilities altogether. And then... once the contract is up they try to jack up your rent by 20 PERCENT as a thank you!! I've lived in multiple places around London and even worked in real estate myself at one point, and the people here are the absolute worst in the business. These parasites are the reason why there's a housing crisis and will do whatever they can to make it even worse.
Whether you're a tenant, a landlord, or looking to sell, avoid these people like the plague. You'll save yourself a world of headache (and undeserved fees!)
Lashan Β· 11 January 2024
Agent replied Β· 11 June 2024
Dear Lashan, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma Chughtai, Customer Relations
β
β
β
β
β
5/5
TrustpilotOur experience so far with Dexters hasβ¦
Our experience so far with Dexters has been outstanding. Iβd especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help
Heidi Β· 16 May 2022
Agent replied Β· 10 June 2024
Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotEunice Sona has been very helpful...
Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Carolin Β· 13 March 2024
Agent replied Β· 10 June 2024
Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
β
β
β
β
β
2/5
TrustpilotDisappointing
We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.
Rob Β· 22 July 2024
Agent replied Β· 24 August 2024
Dear Rob, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
β
β
β
β
β
5/5
GoogleNatasha Tarry was instrumental in finding us our next home and we are so pleased! Thanks so much to her and Dexterβs for all of their help in assisting us both with our flat search and securing our new tenancy.
Rhiannon Β· 10 June 2023
Agent replied Β· 11 June 2024
Dear Rhiannon, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldnβt have been any better and the team in our Hackney office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
GoogleJoe Read has been a great estate agent for renting out our property. Friendly, hardworking and very professional, I would recommend him to anyone - thanks Joe!
Mark Β· 10 April 2024
Agent replied Β· 11 June 2024
Dear Mark, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldnβt have been any better and the team in our Hackney office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
β
β
β
β
β
5/5
GoogleDexters really followed through on their promise to find a quality tenant for my flat quickly - it only took three days, was at asking price and with a two and a half year tenancy! Very impressive - the agent Joe Read was really quick off the mark, kept me informed and made the whole experience as pain-free as possible.
Anna Β· 12 June 2020
Agent replied Β· 11 June 2024
Dear Anna, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
β
β
β
β
β
5/5
TrustpilotI have been with Dexters for over 20 years
I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.
Tony Β· 11 October 2023
Agent replied Β· 10 June 2024
Dear Tony, Thank you for your kind comments regarding Christian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotMyra is the best
Myra is the bestMyra has looked after my property since I became a landlord in 2017. She goes above and beyond to help the tenants have a good experience and make life easy for me.
James Β· 6 October 2023
Agent replied Β· 10 June 2024
Dear James, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
4/5
TrustpilotHelpful and very pleasant property management
We have found that both Jessy and kiah, but in particular Jessy, are always available and ready to help solve any issues that come up with the tenant and/or other departments. I'm pleased we convinced our tenant to renew and continue through Dexters.
Janet Β· 15 February 2023
Agent replied Β· 10 June 2024
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
β
β
β
β
β
5/5
TrustpilotElla was super friendly and helpfulβ¦
Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.
Zelie Β· 29 January 2024
Agent replied Β· 10 June 2024
Dear Zelie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.