Dexters London reviews

★★★★★ 5/5

Trustpilot

Ella was super friendly and helpful…

Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.

Zelie · 29 January 2024

★★★★★ 5/5

Trustpilot

Great job Jessica!

Jessica Carson has been a great help to me during my renewal process. She was early in contacting me, and prompt in reaching out to the tenant and getting back to me. Thanks Jessica, for a successful renewal.

Serene · 14 July 2023

★★★★★ 5/5

Trustpilot

Natasha and her brilliant team

Natasha and her team have looked after our property for so many years and we have been and still are delighted with the timely response, care and quality of service received. Well done Natasha

Michael · 25 October 2023

★★★★★ 5/5

Google

There is a great team working on Dexters Broadway office. Always excellent attention from the staff in general. If you're looking to buy, ask for Tyger, he assisted us throughout the whole process, always with a smile and making sure we heard about new sales around the area! K&LPositiveProfessionalism

Kayen · 12 June 2022

★★★★★ 5/5

Google

I have recently signed up for a new lease on a flat via Dexters. The entire process was wrapped up within days (could have been much quicker if I weren't so busy). Cameron dealt with our letting agreement in an extremely efficient and friendly way. Thank you to Cameron!

Dr · 10 June 2022

★★★★★ 5/5

Trustpilot

Donalina Gargrupe from Dexters Estate…

Donalina Gargrupe from Dexters Estate Agents has been very helpful to us whenever we needed help. She established the communication quite well with the landlord and helped us with our issues about the property.

Miray · 21 October 2023

★★★★★ 5/5

Trustpilot

Great customer service

Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.

Ben · 19 August 2024

★★★★★ 1/5

Trustpilot

I’ve had a horrible experience living…

Handover date was 8th November and it’s getting one month. I’ve had a horrible experience living at 55 Queens Gardens, Flat 3, for the past one and a half years. Whenever we faced issues and emailed Dexters, it took them at least a week to respond, and they only addressed what they wanted. On one occasion, despite clearly stating not to come for a check, they entered our house without permission, triggering the alarm, leading to police involvement. Now, they are withholding my deposit without valid reasons, claiming water marks in the laundry machine and dishwasher, as well as wall issues from painting( We have an email from them granting permission under the landlord, but they didn’t check and said we don’t have a permit, unprofessional)- Nothing broken and bad. We have check-in and check-out pictures that show no differences, and we’ve been waiting for a response to our emails for a week now and from the handover date it’s getting one month. This has pushed us to consult with a lawyer to understand our rights. Dealing with Dexters, a large company, and specifically with Paul, the current manager, has been frustrating, especially with the constant turnover of staff over the past one and a half years (14 people in total), making communication confusing.Totally unfair! I wonder if they expect the perfect condition, considering we lived there for one and a half years. I swear it’s almost in perfect condition; you can’t see any difference in references. Additionally, we’ve heard that the reason we need to terminate the contract is because of the landlord, and Dexters finalized the deal.

Hyo · 4 December 2023

★★★★★ 5/5

Trustpilot

Daragh was lovely to speak to and super…

Daragh was lovely to speak to and super helpful - managed to sort the issue in our building within 1 day.

Eva · 11 July 2024

★★★★★ 5/5

Trustpilot

Petros at North Property Management

Petros is always helpful and keeps me up to date with status of maintenance issues.He is very friendly and easy to work with. The overall team at North Property Management are very professional.

Eldora · 7 November 2023

★★★★★ 5/5

Trustpilot

Daragh assisted me recently

Daragh assisted me recently with a matter and inquery. Daragh was not only most helpful but very responsive which led to a swift and satisfactory resolution.

Henrik · 8 April 2024

★★★★★ 5/5

Trustpilot

I worked with Alistair Maclean on a…

I worked with Alistair Maclean on a transaction recently and would like to commend him for his patience and professionalism in assisting to progress the matter to exchange and completion. Thank you Alistair!

Diarmuid · 6 November 2023

★★★★★ 5/5

Trustpilot

Have been with Dexters for over 16 years

Have been with Dexters for over 16 years and found them excellent at getting high quality tenants and helpful at change-over times.Carl, in their property management department, has been great at persuing the necessary aspects of managing my property eg negotiations on deposits and organising maintenance, sourcing the right people for jobs. Chris and his property management team try to go above and beyond to fix any issues and help keep me sane when dealing with stressful upkeep issues when renting out property which is over 120 years old - so typical of much the London market. Please keep up the good work!

Alison · 29 November 2023

★★★★★ 5/5

Trustpilot

Dexters, an excellent service.

During 2023 I have bought a flat in central London in which Dexters acted as the Estate Agents for the seller and subsequently rented out this flat with Dexters as the letting agent. Throughout these processes I have interacted with various Dexters staff, including Lok Chan, Joseph Donaghy, Phoebe Wishart and most recently Bryan Crail. All have been polite, helpful, responsive and well-informed: everything that could be asked for.A special mention must be made of Bryan Crail who is responsible for managing the let of my flat. When a problem arose due to damage to the exterior of the building leading to water ingress he has been the primary contact to deal with it. During this difficult time he has been proactive in working towards fixing the problem, helpful and kept me well informed: an excellent response in a challenging situation.

Clive · 28 November 2023

★★★★★ 5/5

Google

Maeve has been stellar at every step of my purchase, extremely helpful and reactive, I couldn't recommend her more!

Edouard · 9 August 2024

★★★★★ 5/5

Trustpilot

Reliable and professional service

Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.

Christiana · 22 November 2023

★★★★★ 5/5

Trustpilot

Petros is very polite and kind person

Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.

Ryuta · 21 November 2023

★★★★★ 4/5

Trustpilot

Experience with dexters over the past 1.5 years

We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.

Alvaro · 21 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend Dexters

Many thanks to Will and his team for all they have done for us while selling our flat through Dexters. The constant contact between them and us has been so reassuring, while Will's advice and expertise have been invaluable to us. Would definitely recommend Dexters to anyone looking to sell in London.

Shelly · 20 November 2021

★★★★★ 5/5

Trustpilot

Chloe was amazing!

Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!

Oliver · 23 August 2024

★★★★★ 5/5

Trustpilot

Natasha Bedenik has been the best agent…

Natasha Bedenik has been the best agent I’ve dealt with in over 23 years of renting in London.Always fast to solve any problems and always super pleasant and polite. Same for her team

ADONIS · 24 October 2023

★★★★★ 1/5

Trustpilot

Very unprofessional and rude attitude.

Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.

Janis · 17 November 2023

★★★★★ 5/5

Google

Rachelle showed us around a flat in London Fields - it was quick and easy to make the appointment and view the flat and Rachelle was lovely and happy to answer the many questions we fired at her.

Tom · 12 June 2023

★★★★★ 5/5

Google

Rachelle was great throughout the process, from organising a same day viewing, to guiding us through the offer stage and even liaising with the current tenants to purchase furniture ahead of our move in date. Would 100% recommend!

Nathan · 10 June 2023