Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat viewing experience with Hollie. Kind and courteous. Hollie had the answers to all our questions (few agents come prepared like this), was very patient with my wifes very many questions. Knew the area very well and followed up with an informative email. Could not ask for more from an agent.
Aleur · 12 June 2022
Agent replied · 11 June 2024
Dear Aleur. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotKeep it up Dexters
Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you
Yve · 20 October 2023
Agent replied · 10 June 2024
Dear Yve, Thank you for taking the time to leave a lovely review regarding Olivier and Mary Ann. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAttentive staff members
Attentive staff members, accommodating to our work schedules, supportive in seeing problems are dealt with swiftly and accordingly, very prompt responses to emails and phone calls
Jack · 20 May 2024
Agent replied · 10 June 2024
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks Graziana!
First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!
Stefania · 8 November 2023
Agent replied · 10 June 2024
Dear Stefania, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotHad to call them 10 times and still was…
Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.
Mike · 18 February 2022
Agent replied · 10 June 2024
Dear Mike, I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJenade - Swift and professional
Janade have been helping us out with finding a flat in central London and have throughout been very responsive on questions we might have, set up multiple viewings at a short notice and had a professional attitude since the start
August · 29 June 2023
Agent replied · 10 June 2024
Dear August, Thank you for your kind comments regarding Jenade and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleSkye was very helpful assisting me with my queries and would highly recommend!
Hannah · 12 June 2020
Agent replied · 11 June 2024
Dear Hannah, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wapping Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRobert and Mitchell were very friendly and helpful through out the whole process.
Julio · 12 June 2020
Agent replied · 11 June 2024
Dear Julio, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWilliam Gladstone-New is an amazing estate agent and I would highly recommend him.
SIVAKUMAR · 12 June 2020
Agent replied · 11 June 2024
Dear Sivakumar, We greatly appreciate you putting aside the time to submit a review about our Wapping Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.
Quentin · 12 October 2023
Agent replied · 10 June 2024
Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support from Graziana
We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!
Lucia · 27 November 2023
Agent replied · 10 June 2024
Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotElle and Elli @ Dexters were amazing to…
Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time
Emma · 20 May 2022
Agent replied · 10 June 2024
Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotWater Pressure resolved
Olivier really took it upon himself to take ownership of the situation with our ongoing water pressure issue and owned it, ensuring it was carried through to completion!
Paul · 2 April 2024
Agent replied · 10 June 2024
Dear Paul, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGood end-to-end experience
Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.
Sandy · 12 January 2023
Agent replied · 13 June 2024
Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Dexter’s when we were looking to move. Both Olivia and Bogdan showed us properties and were extremely helpful throughout the process.
Thanks again for all your help!
Katie · 14 December 2023
Agent replied · 11 June 2024
Dear Katie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotFriendly and polite service
Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.
Alfie · 28 March 2024
Agent replied · 10 June 2024
Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Victoria · 10 February 2023
Agent replied · 10 June 2024
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAdam was proactive throughout the sale process and acted on behalf of the seller well
Gavin · 13 June 2019
Agent replied · 11 June 2024
Dear Gavin, Thank you for your review regarding your experience with our Wapping Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Morgana · 3 July 2023
Agent replied · 10 June 2024
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Nareshkumat · 18 February 2022
Agent replied · 10 June 2024
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
David · 6 November 2023
Agent replied · 10 June 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Hasmik · 6 November 2023
Agent replied · 10 June 2024
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotPlease avoid they don't care about clients
Dexter's was forced upon me when they bought my managment company since then they are very unhelpful and only care about themselves not the client fyi I'm paying huge feesI would never recommend using Dexter's to lease, sell or manage your property it makes me sick now and I can't wait to escape as soon as possible...
Thomas · 16 March 2021
Agent replied · 24 August 2024
Dear Thomas, Please could you contact me directly with details of the office that you have been dealing with as we would like to review this with them urgently. Our service levels are really important to us and overall, we believe we do deliver a great service and it is really disappointing to hear that things are not going well with you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
KB · 4 May 2022
Agent replied · 10 June 2024
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
