Trusted Agent profile · London
★★★★★
2,642 reviews across 2 platforms
123 Wapping High Street, London, E1W 3NX
Dexters's office in London, at 123 Wapping High Street, is rated 4.4 out of 5 across 2,642 reviews on two platforms, including 571 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. I dealt with Esta she was fantastic and always on top of things
Dear Louise, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you
Donalina is always very responsive and takes action whenever we need her. Thank you
Dear Candas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica Carson was very efficient and…
Jessica Carson was very efficient and helpful- would recommend.
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe are most thankful to Alistair…
We are most thankful to Alistair Maclean who worked with us in getting a matter over the line in a timely manner. His fast responses and head on approach meant all parties involved were well informed. We look forward to working with him again in the near future.
Dear Veena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat experience with Alistair
We recently exchanged contracts on a transaction. The agent was Alistair Maclean. He was great throughout with chasing all parties to bring the transaction to a successful conclusion. This transaction involved a slow management company and Alistair assisted in chasing until we received all required responses.
Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleEmily provided an excellent property management service during our tenancy. She was incredibly responsive to our (many) emails and resolved our queries effectively. Thank you Emily.
Dear Nathan, We greatly appreciate you putting aside the time to submit a review about our Wapping Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleWow, working with these people is like watching someone eat with their feet. It's a wonder they are allowed to interact with the general public. Time is better spent elsewhere.
Dear Joseph, I am sorry to note that you have given a one star review in relation to our Wapping Office. I would like to look into this with the office if you could kindly contact me with further details. I look forward to hearing from you. Kind regards Marilyn Plews. marilynplews@dexters.co.uk
5/5
GoogleVery professional and efficient guys. You won't lose your time as they get what you are looking for. Joe and Mitchell were bith a delight to deal with. STRONGLY RECOMMENDED
Dear Ghislain, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleHollie was very professional, polite, helpful and always quick to answer my queries. I would definitely recommend her to anyone seeking out a property.PositiveResponsiveness, Quality, Professionalism
Dear Leon, We are delighted to read that we have achieved our aim of delivering a five star service. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotLouisa was absolutely brilliant to work…
Louisa was absolutely brilliant to work with and made the transition to the new flat completely seamless. One of the finest estate agents in London.
Dear Joe, thank you for taking the time to leave us a 5* Trustpilot. We are pleased that read that you had a great experience and wish you the best of luck in your new home. Kind Regards Asma Chughtai Customer Relations Team
5/5
GoogleProfessional service, above and beyond. Jason and his team were extremely helpful and were always willing to go the extra mile. Highly recommend anyone to use his agents to help them sell and/or buy
Dear Caroline, Having read your review, we would like thank you for your feedback about our Wapping Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotHannahLe Sueur from Dexters has been…
HannahLe Sueur from Dexters has been helping us find an apartment in London. So far, her approach and mannerism has been exceptional. She anticipates what we are looking for and has offered to show us lots of different properties. Finding the right home takes time and i am confident that Hannah will get us there soon.
Dear Nadia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNicole. A great property manager…
Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDavid Was Fantastic!
We have been looking for a home to purchase in London for a while now and my wife and I have been blown away by how poor some estate agents are! Shocking! But when we met David at Dexters he has simply been the best we have seen! So helpful on so many levels, very professional, on time and went above and beyond to help find us what we were looking for!
Dear Oliver, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDona has been efficient
Dona has been efficient, professional and works well with me and my tenants
Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJames and Robert were absolutely fantastic, supporting us throughout the entire process and I couldn’t recommend them more! The type of guys you want to go for a beer with 😁 …
Dear Gel, Thank you very much for your great review regarding our Wapping Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJilka was very prompt and efficient with helping to get our extractor fan replaced with the maintenance service provider. I'd be very happy if service from dexters carry's on in this way!
Dear Kevin, We are really pleased to read your positive review regarding the service from our Wapping Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat service, especially Robert Scullion-Smith who has looked after us really well over the time we have been involved with Dexters and before. Always on the ball and looking after our interests.
Dear Rosie, Thank you very much for your great review regarding our Wapping Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJilka our property manager has been invaluable since we've moved into our perfect rental - providing an incredible service with open communication in a human, thoughtful and professional way with great consideration for both the tenant and landlord - and ensuring that if requirements arise these are simply, smoothly and promptly managed. We feel in great hands - and could not recommend Dexters more highly. Great experience from the initial search/rental process with Rob right through to our current experience as a tenant with Jilka.
Dear Sheila, We greatly appreciate you putting aside the time to submit a review about our Wapping Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI rented through Dexters for almost three years with Leanne Clarke as my property manager, and I can't recommend her enough. She was always quick to reply to all my emails and helped with all issues I had with the property - whether it was replacing an old appliance, fixing a broken fence or sending over an engineer to look at a fault. I can't think of one example of something going wrong with the place I was renting that didn't get resolved quickly and to my satisfaction! So basically if you want to feel you have someone 'on your side' when you're renting a property, you're in the best hands with Leanne! :)
Dear Ola, We greatly appreciate you putting aside the time to submit a review about our Wapping Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI recently purchased a flat through Dexters and was pleased with the service given. Adam handled my purchase. He showed great flexibility with regards to viewings (e.g. well demonstrated when he was willing to go well over our allocated appointment time one evening when I was waiting on a family member to arrive for a viewing). He was also highly responsive over email and phone when needed, and kept me well informed throughout the process. I would recommend this branch of Dexters. Tim
Dear Tim, Thank you for your review regarding your experience with our Wapping Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
1/5
TrustpilotDexters will not care about you
We are a current tenant and have raised multiple issues with the landlord however Dexters continually give us messages that they are following up on the issue but no correspondence from there on. Issues like a broken fridge took more than 2 weeks to be sorted and we have outstanding issues that have been "followed on" for months.Dexters have shown they will align themselves with the landlord and not the tenant.
Dear Leo. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotRecently used the Battersea branch to…
Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!
Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLied and mislead
When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.
Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
