Trusted Agent profile · London
★★★★★
2,615 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,615 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication
Great communicationVerity and George did a great job of keeping me updated on my purchase and communicating between the various parties.
Dear Nicola, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotTenancy renewal handled professionally
Anthony Grundy in tenancy renewals did a brilliant job renewing my Landlord agreement, giving advise and reassurance where needed. Very friendly and efficient.
Dear Georgia, Thank you for your kind comments regarding Anthony and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMr Erjon Bejtullahi helped us…
Mr Erjon Bejtullahi helped us tremendously in the search of our new flat. Everything worked smoothly and can only recommend Dexters services.
Dear Omar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters
Nabeel has always been very helpful and attentive, as have all the staff members I have had dealings with.
Dear Neetu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have always had excellent service from Dexters and have been using their services for over 10 years now. I have dealt with several of their staff although most of my contact is with Elmira Moghadam who has always been efficient, friendly and professional in her dealings with me.
Dear Gethyn, Thank you for your review regarding your experience with our City Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotGreat experience with Lily
Really pleasant interactions with Lily Dimitrova during our house inspections. She is a very friendly, understanding and sweet lady!
Dear Sagar, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMo was very helpful and supportive throughout the rental process!
Dear Andrei, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotHad a great experience with Konrad at…
Had a great experience with Konrad at Dexters. Fast replies to any questions we had, a smooth and excellent experience overall! Would highly recommend.
Dear Stephen, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Management Team 3
Great working relationship with property management Team 3. Always give clear instructions and help us to organise works.
Dear James, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotRude
Very keen to value your property saying in a written valuation they will contact to market then you never hear from them again. They don't even have the courtesy to tell you they are not interested. Total lack of customer service.
Dear Mr/Ms Jones, please could you contact me directly with further details as to which office you have been dealing with as our service levels are really important to us and we are keen to ensure that we follow up on any complaints received with our teams. All feedback is appreciated as this enables us to monitor our service and work to achieve 5 star reviews which is our aim. I look forward to hearing from you. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotWe had a nice experience finding our…
We had a nice experience finding our place thanks to our Realtor Daniel. They were kind and helpful throughout our journey.
Dear Alexia, Thank you for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotGood experience
In my experience there was a lot of follow up with made the paper work more pleasant to work on .
Dear Sofi, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe worst Agency ever
The worst Agency ever ! Apartment rent is rotten and dirty and the agent simply does not answer the calls . We will go to the police ! It is a robbery
Dear Giorgio, I am concerned to read your comments and I am sorry you have had to leave a 1 star review. I have forwarded your comments to our Head of Property Management. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have dealt with Dexters now for over 4 years and have had a fantastic experience with them from start to finish on every letting. Recently let out a property with the help of Tommy and Isaac who did a great job - very professional and efficient.
Dear Kunal, We appreciate you taking the time to submit your review regarding the service you received from our City Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
3/5
TrustpilotThe most dishonest property agency …
The most dishonest property agency I have ever faced in UK. Absolutely horrible and I warn everyone to avoid dealing with them .The 3 star is only for couple of nice people working there.
Dear Soheila, Thank you for your feedback. I am aware the Director of our Isleworth office has been in contact with you to discuss this matter. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had an amazing experience working with Jilka. She was very helpful and lovely to work with. She made every step of the process very easy. Overall I had an incredible experience with them.
Dear Maria, Thank you for your review, and mentioning your experience with Jilka in our City office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotSarah is an attentive agent
In my recent dealings with Sarah from Dexters, I found her consistently to be prompt, direct, exact and helpful. I would happily contact her directly for future sales and purchases. A. Boland
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sarah will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI was dealing with Jilka, who provided all the information and help that I needed quick and always with happy and supportive attitude. I would definitely recommend reaching them if you ever need to move to a new accomodation.PositiveResponsiveness, Professionalism
Dear Δημήτρης, Thank you for taking the time in providing such lovely comments about Jilka in our City office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWe used Tommy Shepherd at the Spitalfields office recently. We were delighted with the service that he provided and the quality of the tenants that he found for us. I would have no hesitation in recommending Tommy for the first class that we received
Dear Paul, Thank you for your review regarding your experience with our City Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI’m happy to leave a review for Tommy. He has been very kind, helpful and professional during the whole letting process. He answered all my queries quickly, patiently and effectively. Great service and experience!! Will definitely recommend him and Dexter’s City to my friends!
Dear Pinchi, We are really pleased to read your positive review regarding the service from our City Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleChris McCandlish..has always been open and honest and if he isnt happy with something tells you exactly how it is..A great professional approach...and understands that there are unforseen circumstances that us contractors sometimes come up against. Always nice to speak to someone who understands a hands on role.
Dear Justin, I am writing to say thank you for your kind comments about the service you received from our City Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleAmazing service from Hettie, she has been great to deal with. Would recommend her to anyone who would like to rent with Dexters.
Dear Evie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had a great experience with Dexters. Especially with Hettie she was very professional, helpful and extremely prompt to reply to any questions.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHappy customer!
The sales team at Dexters Bloomsbury have been extremely helpful in regards to my property search. I have not actually bought through them yet but when viewing they have always been responsive and spot on with my criteria.
Dear Joe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
