5/5
Had a fantastic experience using Dexters to find a place for me and my siblings. Ben Barnard was amazing, kept us in the loop throughout the whole process and was always available whenever we needed help.

Trusted Agent profile Β· London
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948 reviews across 1 platform
2 New Ealing Broadway, Ealing, London, W5 2NU
Part of Dexters, see every office.
Dexters's office in London, at 2 New Ealing Broadway, is rated 4.7 out of 5 across 948 reviews on 1 platform, including 948 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Had a fantastic experience using Dexters to find a place for me and my siblings. Ben Barnard was amazing, kept us in the loop throughout the whole process and was always available whenever we needed help.
5/5
We had an outstanding experience with Dexter's Ealing throughout the entire process of purchasing and letting our property. Nicholas played a key role in helping us secure our new home, guiding us through every step. After the purchase, Alex took the lead, along with Cameron, in finding the best fit tenant for us. Alex kept us regularly informed and answered all our never-ending questions promptly. Their professionalism made the process smooth and stress-free. Now that we will be working with the property management team soon, we feel confident that our home will be well managed, I highly recommend them!
Dear Asli, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
Devon Lee was an absolute pleasure to work with. As a first-time renter, I was feeling overwhelmed, but Devon was incredibly patient, understanding, and knowledgeable. He listened carefully to my needs and preferences, and went above and beyond to find the perfect property for me. Not only was Devon professional and efficient, but he was also incredibly kind and helpful. He was always available to answer my questions and address any concerns I had. I highly recommend Devon to anyone looking for a rental property. He is truly a top-notch agent.
Dear Meysam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Iβve used Dexterβs to rent my first home and I cannot emphasise how easy it has been. Ben B has been extremely helpful and made the process the easiest I can imagine. Thank you Ben!
5/5
I live in a Good flat now . My big thanks to Rohangoddard and Devon for making my search complete through their outstanding service. I canβt believe that I passed this phase of searching home in London made so easy only Because of dexters letting agency . I highly recommend dexters for their customer service and flexibility throughout the process . Thanks to Rohan& Devon again π for finding me family friendly environment for living in London .
Dear Deepak, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
We had a great experience dealing with Anton at Dexters Ealing. Moving from overseas we didn't know much about the area or the market but Anton guided us through it and things went quickly and smoothly. We found a place that really suits us in fairly short order so we're very happy!
Dear Iain, We really appreciate you taking the time to leave such lovely comments about Anton. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
My husband and I recently bought our new home and Tom at Dexters, Ealing, was the estate agent we were lucky enough to be working with. Even though he was working on behalf of the person we were buying from, he went above and beyond to help guide us with our purchase. Tom is professional, approachable and very knowledgeable, and is able to work well under pressure yet remain calm. Our move was extremely stressful and emotional (due to our buyers- nothing to do with Dexters) and Tom was an incredible support who made us feel listened to- we will never forget how amazingly kind he was! Communication with Tom was seamless as he seemed to answer every email or phone call within minutes! We would highly recommend Tom to anyone in Ealing, and predict that he will go far in his career. All this, plus one of the nicest people you will meet.
Dear Jenny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
Anton was amazing during my search of the new flat, he listened and found a perfect match. Very professional and informative, smooth process with all the paperwork thanks to Anton.
Dear Michaela, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Blair Baxter was an incredible support throughout our search for the perfect property. He was able to answer every questions and knows the area so well. Thank you Blair!!
Dear Chloe, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma
5/5
We recently had the pleasure of working with Michael and Devon, and we couldnβt be happier with the service they provided. Michael was instrumental in helping us secure a tenant for our property. His expertise and advice were extremely valuable, and he managed to find us a suitable tenant very quickly. Devon took care of all the logistics regarding the tenant's move-in. He was equally professional, ensuring everything was handled smoothly. Both Michael and Devon were always quick to respond to emails and calls, making the entire process stress-free. We highly recommend Michael and Devon for anyone looking for professional, efficient, and friendly real estate agents. They went above and beyond to assist us, and we are incredibly grateful for their outstanding service.
Dear Ania, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Michael and Devon. Please do not hesitate to contact us again. Kind regards, Asma
5/5
We worked with Katie Brady and she was really helpful and went above and beyond to work through the ups and downs in the sale process. Highly recommend if you work with Katie!
5/5
I recently dealt with Natalia Mackowiak from Dexters Ealing, and I found her to be very professional, responsive and easy to communicate with. She arranged the viewing promptly, provided clear information about the property, and followed up β¦ More
Dear Mansoor, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Natalia. Please do not hesitate to contact us again. Kind regards, Asma
5/5
We have recently come to the end of approx 18 months in a rental property managed by Dexters. After a shaky start with people in the lettings team, we dealt primarily with Christian Pengelly, a senior property manager in Ealing. He has always been courteous, considerate and professional and, while we haven't always seen eye to eye, it never took us too long to reach a sensible and reasonable agreement. Christian is a credit to himself and Dexters.
Dear John, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
A big thank you to Tom for his professionalism during our recent visit to Dexters Ealing. We are new to the area and looking to buy. Tom was really kind and generous with his time, answering our questions about the neighbourhood and suggesting many properties to consider. We felt that he was genuine and honest with his perspective, not trying to put a « hard sell » on us.
Dear Dan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
1/5
Very disappointing experience with Natalia Mackowiak at Dexters. After the viewing, Natalia never followed up to ask for our feedback or to check whether we were interested in the property. We had to chase her ourselves for updates. She was also extremely difficult to reach. Whenever we called, we were told she was βon another lineβ and that she would call us back, but the callbacks never came. We repeatedly had to contact her ourselves just to get basic updates. What was particularly frustrating was that Natalia later called us to revisit our offer, which gave us the impression that there was still an opportunity to discuss it. However, after that conversation, we never heard back from her again and once again had to chase for an update. I understand estate agents are busy, but if you contact a prospective tenant to revisit an offer, you would expect some follow-up afterwards. The repeated lack of communication and failure to follow through made the entire experience extremely frustrating and unprofessional. We completely understand that not every offer will be successful, and we donβt expect an agent to guarantee a property. However, we do expect professionalism, transparency and basic communication throughout the process. Unfortunately, not an experience I would recommend.
5/5
Devon was absolutely fantastic throughout our house-hunting journey. From the start, he was quick to respond to our queries and always available for viewings, which made the process incredibly smooth. He helped us find the perfect home in just two visits, which shows how well he understood our needs. Once we decided on the property, Devon moved swiftly to get the contract sorted, keeping everything on track and stress-free. His professionalism, efficiency, and friendly approach made the entire experience seamless. Highly recommend working with Devon if you're looking for a reliable and proactive letting agent!
5/5
Unfortunately, at the end I didnΒ΄t close the option with Dexter and this is a mixed feeling because the support and the Customer Service that weΒ΄ve got from Devon were fantastic. Always trying to meet our needs, with a super positive mindset to support, without invading our space but always bringing different possible, at the end we chose another property that offered a bit better community facilities.Β Even not make final agreements with Dexter the experience with them was supper positive. Devon, thanks for your full support and the quality of your services.
Dear Tatiana, We really appreciate you taking the time to leave such lovely comments about Devon. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
I want to say a massive thank you to Daniella for helping us find the perfect home. Knowing how stressful and difficult it is to search for the perfect property, as soon as Daniella understood what we were looking for, she found us a lovely property. She was very friendly, efficient and professional while keeping us updated all through the referencing process. She also has an efficient team who were very helpful when we called the office to ask one or two questions relating to the rental. I look forward to continuing our relationship during our time at the property.
Dear Evelyn, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
We would highly recommend Devon who spent quality time with us and helped us to secure the flat of our dreams. Stephanie & Andrew.
Dear Stephanie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Natasha was an incredible real estate agent who went above and beyond to meet all my needs. From the start, she was attentive, knowledgeable, and genuinely cared about finding the perfect home for me. She tailored the property viewings to match my criteria and provided invaluable insights throughout the process. Natasha's responsiveness and dedication made the entire experience smooth and enjoyable. I highly recommend Natasha to anyone looking for a top-notch real estate agent. Five stars all the way!
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Natasha. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
I had a great experience dealing with Dexters! Massive thanks to Anton Hooper! He was incredibly helpful and is definitely a valuable asset to the company!
5/5
Dexter and Ben Jones were fantastic in helping me find a property to rent; I highly recommend their services to anyone looking for a smooth process!
5/5
I had an outstanding experience at Dexters Ealing, and I canβt thank Mehak enough for her exceptional service. From start to finish, she was professional, attentive, and incredibly helpful. Mehakβs expertise and friendly approach made the entire process smooth and stress-free. Her prompt responses and willingness to go the extra mile truly stood out. Highly recommend working with Mehak and the whole team at Dexters Ealing!
Dear Imaad, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
The team at Dexters have been brilliant, I have done multiple transactions with them over the years and they have always been responsive and efficient. Alex was always easy to reach and went above and beyond to manage the transaction allowing it to flow seamlessly. Nick and Gurinder were also extremely helpful throughout the whole process. Would highly recommend the team at Dexters Ealing Broadway.
Dear Sandeep, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.