Dexters London reviews

★★★★★ 5/5

Google

Dexters Estate Agents in Fulham were really helpful in helping us locate and secure a flat. We dealt with Maddy Harding who understood our needs, ensuring we were well looked after and happy with the process. Maddy communicated well and was always responsive to any queries we had. We would definitely recommend Dexters in Fulham, especially Maddy.

Heidi · 4 November 2023

★★★★★ 5/5

Google

I had such a lovely experience on a viewing with Maddie, she was so welcoming and helpful, any questions i had she was more than happy to help with 😄 …

Erin · 22 May 2026

★★★★★ 5/5

Google

Maddie and Kiarna met us once and understood exactly what we were looking for. Such a proactive and professional team! Highly recommended!

Zainab · 22 July 2026

★★★★★ 5/5

Google

Ria was very professional and helped move things along in a smooth fashion until the keys were handed to the tenants.

Kamran · 28 May 2025

★★★★★ 5/5

Google

We had a very pleasant experience at Dexters Fulham, and couldn’t recommend Maddy Harding more. The London housing market is a more than stressful ordeal but she made everything as smooth as possible for us! She had great knowledge of the area and was quick to deal with any queries. Thank you

Ruby · 30 January 2024

★★★★★ 5/5

Google

I recently used Dexters as lettings agency to find my new flat and I couldn't recommend them more. Especially through this hectic quarantine restrictions were main issue for every tenant is the added stress and incecurity around letting a flat that you haven't physically inspected, I was able to find a flat that satisfied all my requirements and be able to feel confident about my choice. The responsible lettings agent Rachel Patient was more than helpful throughout the lettings process, making sure that as a future tenant all my needs are met and all my questions are answered.PositiveResponsiveness, Quality, Professionalism, Value

Christiana · 28 August 2020

★★★★★ 1/5

Google

Simply the WORST real estate agent on Earth, AVOID by all means! The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence: - As a start, they have altered a critically important clause in a tenancy contract (a break clause allowing the tenant to terminate the tenancy contract) without asking for Landlord’s permission. When the Landlord received an automatic notification from the digital signature system that the contract that they had already signed had been amended, Dexters lied about the reason of the amendment, saying there was a typo on the tenant’s name, which was not true. - Dexters didn’t notified the Landlord promptly that the Tenant was vacating the property, and that the Tenant had not paid the rent for over a month before vacating, which implied that the Tenant’s deposit was not enough to cover for the damages they made to the property as it could only cover the unpaid rent. - The account statements (and related bank transfers) sent by Dexters were often wrong, and at a disadvantage for the Landord. For example they have charged commissions higher than what had been agreed, and they have charged the same invoice twice. All these mistakes were corrected only because the Landlord had discovered them (dealing with Dexters it is critically important to check everything they do, as they cannot be trusted) - They made unbelievable mistakes even in drafting rental contracts, getting wrong even some basic and critical details like the monthly rent! - When the Landlord because of all these issues asked Dexters to stop managing one of their properties, Dexters insisted that they still wanted to receive a fee of 10%+VAT for the remaining contract period, even if they would have had nothing to do with the property (this clause, written in very small characters in the fine print of the contract, was never explained to the Landlord before agreeing on the management contract). The Landlord therefore decided not to remove Dexters from the management, as it would have been too expensive to pay Dexters fee, plus another fee for another agent to manage the property. However, unbelievably Dexters decided unilaterally to stop managing the property regardless (and in spite of the Landlord instructing them to do the exact opposite!), and without even notifying the Landlord. Dexters has simply told the Tenant that they were no longer involved in the management, and they provided the Landlord’s contact details to the Tenant without even asking for the Landlord’s permission to do so. All this led to 2 claims filed by the Landlord with the The Property Ombudsman, which in their case reviews have strongly criticised Dexters for: - misleading the Landlord - terminating a contract without permission nor notification - unnecessary delay - not meeting their obligations under the Code of Practice for Residential Letting Agents - not producing statements with care - not providing a service consistent with fairness, integrity and best practice - breaching Data Protection Act The Property Ombudsman therefore awarded the Landlord with monetary compensation from Dexters to compensate for their shortcomings, which had caused not only a financial damage but also avoidable aggravation, distress and inconvenience to the Landlord. In essence, Dexters is an agent that shouldn’t be allowed to operate, as they cannot be trusted for performing the very delicate task of managing other people’s assets.

Abacus · 27 August 2020

★★★★★ 5/5

Google

Had a great experience with Lauren from Dexters Fulham, she showed us some great options. Then two weeks later I dropped her an email on the off chance one of the properties was still available to put an offer in on, and she rang me within the hour to say it was still available and would help put our offer in front of the landlord ASAP, which led to us securing the flat. So grateful to Lauren, couldn’t recommend her more!

Ellie · 10 December 2024

★★★★★ 5/5

Google

We wanted a team that would be SUPER pro-active - always on it and always communicating. Dexters has been just that from the get go - speedy to value our place, speedy to get plans and photos done, speedy to market and - most importantly - speedy to getting viewings up and running. Alexandra has been awesome. Very nice to deal with, always on it and particularly good with communication and regular updates. Great stuff!

Alan · 23 June 2021

★★★★★ 5/5

Google

Dexters Fulham have been the best estate agency I have dealt with in London. Noni & Jalal were brilliant and helped me to find perfect flat in no time - completing the entire process in just 48 hours! They were both welcoming, I can't rate them highly enough. Thank you! Noni & Jalal.

Jihad · 4 November 2023

★★★★★ 5/5

Google

Dexter’s in Fulham have been totally amazing with the selling of our home, all the staff based in the Fulham branch have been so helpful and friendly with special thanks to Devin and Charlie. Can not rate them high enough and would definitely recommend to anyone looking to either sell or buy. Thank you so much Robert and Donna

Robert · 29 May 2023

★★★★★ 5/5

Google

Selling my flat with Dexters in Fulham was such an easy and straightforward process. Their strategy and client list are second to none. I received numerous offers within the 1st week on the market. Rudy executed the sale perfectly and ensured that it went through quickly and smoothly. Rudy was an absolute superstar! The team were marvellous, particularly Charlie the director, another wonderful superstar who provided fantastic assistance too. I would use them again in a heartbeat.

Sandy · 28 November 2020

★★★★★ 5/5

Google

I recently came across Alice Wolstenholme from Dexters Fulham when I was looking to buy a flat. She is a wonderful professional and it has been an absolute pleasure to interact with her during my property search. She comes across as a very calm and measured individual making it real easy to call or email her regarding any questions or concerns. I would have no hesitations and will be very happy to recommend Alice and Dexters to be the primary estate agent of your choice.

Supreeth · 19 November 2019

★★★★★ 5/5

Google

Jack and Charlie went above and beyond with helping with my first time purchase. They were honest, transparent (sometimes more so than I expected agents to be) and efficient, helping with all problems and queries. There was no such thing as a stupid question. Jack worked closely with my solicitor and broker and made it all happen within 6 weeks. I cannot thank them enough and would not hesitate to buy through them again. If you are looking to purchase a property in SW6, ask to speak to Jack

HJW · 5 October 2019

★★★★★ 5/5

Google

Dexters Fulham is such a great real estate agency. Full of young and energetic people. Maddie especially has helped me and my friend find the best flat, she has been so patient and so positive throughout this journey. Could not recommend enough!

M · 29 May 2024

★★★★★ 5/5

Google

I’ve been working with Chris Stamp on a very lengthy and difficult property purchase. Chris has been outstanding in getting the deal to a close. This has been no easy feat given the seller and her solicitor were unreasonable and difficult at every step of the process. Chris demonstrated professionalism, agility and expertise and genuinely worked tirelessly in getting the deal over the line. Without him, this would not have happened so a big thank you to him for all of his support throughout! I’m not sure how it’s determined who in the team picks up which property sale but I would strongly recommend working with Chris.

Helen · 28 August 2019

★★★★★ 4/5

Google

We have recently found a flat via dexter Fulham. The service we received from William is exceptional. He has made the process with pleasant for us. He always respond to email quickly and keep us informed on process. The property management side appears to be different team of people. We have so far able to chase after matters via William. Will report back on how we go in the coming months. We would recommend William as your rental agent if u r looking to rent somewhere in fulham via dexter.

Soph · 29 July 2019

★★★★★ 5/5

Google

I have been the tenant of a property managed by Dexters for 3.5 years. My property manager, Shernitta has been consistent throughout this time and always been approachable and dealt with any queries in a timely manner. I have unfortunately dealt with some other Dexters staff recently who were most unhelpful which has demonstrated that Shernitta is by far the best property manager. Overall our Dexters experience has been very good which lead us to signing a new lease with them.

Lauren · 29 July 2019

★★★★★ 5/5

Google

If you want to sell and you want to sell fast then Dexters are up for the task. I was impressed by how many more viewings they could arrange in comparison to the other agents in Fulham. We tried all the agents but Dexters came out on top. Ellie Chandegra did her magic and got the place sold quickly and professionally. She also stayed in touch right through to completion to see the sale through with constant updates via email and phone which was very reassuring. Ellie was excellent from start to finish.

William · 29 July 2019

★★★★★ 5/5

Google

My experience with Dexters has been fantastic - They have been a great help, always there for me , Looking for new place is not easy when you first time buyer ,My agent Rudy was excellent after my first call he know what we was looking for and helped us find right place. The property management team (Charlie) and the rest have been excellent. Well done all! Thank youPositiveResponsiveness, Quality, Professionalism, Value

Erion · 28 August 2021

★★★★★ 5/5

Google

We rent a lovely flat from Dexters, and they also manage the flat for our landlord. I have to say that I'm really impressed with the management, and am particularly grateful to both Shernitta and one of their contractors, Gabriel. Shernitta is incredibly approachable, and always quick to reply to any enquiries, and nothing seems too big an issue for her. Gabriel is such a gem. It's never really that pleasant to have a contractor in your home, especially as I work from home, and my children are usually in the house, but Gabriel is quite possibly the kindest, most trustworthy and most considerate guy ever! Couldn't recommend the agency more if Shernitta and Gabriel are evidence of how the company treats its employees. They really are wonderful!

Emma · 26 March 2019

★★★★★ 5/5

Google

I was very impressed with the Sales team at Dexters Fulham. They have an excellent knowledge of the market with competitive commission rates. Particular mention to Oliver for achieving an offer over the asking price in the current market which was very impressive. Thanks Oliver!

Orsolya · 29 February 2024

★★★★★ 2/5

Google

I posted the review below, and instantly had a call from the Managing Director expressing his concern for my experience. I've just met with him and had what I think is a productive discussion - as a result I've added another * to the review. He couldn't do anything to change the experience I had with the Fulham branch, and what I wrote below still stands. I feel he listened to my points closely and I do believe he has taken them on board and will action the areas where he feels Dexters have let me down. He was absolutely adamant that customer service is the thing they pride themselves on, and that this is not the experience he wants for any client. He explained a number of points regarding how Dexters functions to agree purchases, which does help me to understand some of their actions, though overall, he did I think accept that some of the behaviours I have experienced weren't as he would wish, and he will be following up on them. He will also look at why the team didn't spot or rectify things earlier. What I have learned, should there be a next time with any estate agent; - My experience is anomalous for Dexters, and anyone using them in the future should escalate issues at the time, if they feel they are not being treated well. - At the start I will make it clear how I like to be contacted, and how frequently. - Feeling pushed into a price you are uncomfortable with is not ok, so escalate to someone more senior. - Feeling pressured to respond before you are ready is also not ok, so escalate. Let's hope Fulham branch will learn that sometimes less is more, and that there is a line that they can easily cross if they put metrics of sales above people. This conversation helped enormously - my thanks to Duncan for his time. I will now raise my recommendation from "never again" to "use them with caution". -----original review---- I felt bullied...They do not demonstrate honesty or expertise. When I refused to drop the price, they harassed me with phonecalls/meetings and bullied me with figures, at one point bringing me into the office to show me lots of statistics which "proved" I had to drop the price. I have felt bullied by their relentless pushing on the numbers, and harassed by the sheer quantity of phone calls and emails, some to the point of rudeness. I feel that the office culture prides itself and measures itself on quantity of phone calls, without considering quality or relevance. I feel they value quick sale at whatever cost to the clients - without a moment's concern. I feel that that their culture encourages them to tell you whatever it takes to achieve a sale, whether logical or not - including what amounts to hearsay and speculation ("this person who doesn't like your place, and isn't interested in offering feels you are £100k too high"). I feel that my home has been intruded upon, I feel that they have no respect for their clients' financial situation (whether selling or buying). I feel that they are irresponsible.

Naomi · 28 August 2018

★★★★★ 5/5

Google

Liz and Oliver were excellent- the process was made far less stressful than I had anticipated. They have offered to help as I will be away when I complete to make the process even more seamless. So thrilled that I had such a nice experience whilst buying my first ever home! Thanks so much guys!

Rachael · 28 June 2023