Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI don't normally write reviews, however I felt compelled in this instance.
Myself and my girlfriend recently had the pleasure of speaking with Jodie Thorne at Dexters.
She was patient and professional, listening and answering all my questions in an easy to understand, and honest way.
A great ambassador to the company. What a pleasure in a time of shrinking customer service . Wholly recommended.
Christopher · 22 June 2023
Agent replied · 21 June 2024
Dear Christopher, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleSanjay was an exceptional property manager throughout our tenancy and made time to facilitate an questions or issues we raised. We are very grateful to the whole Dexters team for their service and would recommend to anyone considering using them.
A · 29 July 2019
Agent replied
Dear A Best, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleCharlotte Kennedy is my agent and she is amazing. Incredibly polite, efficient and always responds to whatever needs I may have regarding my flat in a very professional and timely manner. I would highly recommend that you request her services.
Marc · 29 July 2019
Agent replied
Dear Marc, Thank you very much for your great review regarding our Clapham High Street Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleHighly recommend Gabriel at the team here. Communication is great, and I find their knowledge of the market and area to be fantastic. Thank you for your continued help and look forward to dealing with you again in the future!
Raavi · 29 July 2019
Agent replied
Dear Raavi, Thank you for your review regarding your experience with our Clapham High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleThank you Dexters for a great service, restored my faith in estate agents! Gabriel, Leah and Talvinder were professional, kept me updated and have amazing negotiating skills, which is much needed when selling a property. Keep up the good work!
Lisa · 29 July 2019
Agent replied
Dear Lisa, Thank you very much for your great review regarding our Clapham High Street Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleGood service, found a really nice flat. Jack was always responsive and helped us get the flat for a reasonable price. Pleased with everything so far!PositiveResponsiveness, Professionalism
Jake · 22 June 2022
Agent replied · 21 June 2024
Dear Jake, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely amazed at the wonderful service dexters on Clapham high street. I had a great experience with them! They are absolutely wonderful at helping customers and their staff is always polite. I would highly recommend them for any real estate needs. They go above and beyond to ensure customer satisfaction.
Carina · 22 May 2024
Agent replied · 21 June 2024
Dear Carina, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAs our tenancy came to a close, we had Jack (Beacom) as our point of contact throughout the process. He was super proactive throughout the, while always being respectful of our time constraints. He was always responsive (even out of office hours - apologies for the hounding) and helped out with any requests we had. Consummate professional and nice bloke, 10/10.
Nick · 25 September 2023
Agent replied · 21 June 2024
Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleAwful. Don't be fooled by the obvious fake reviews (hint...those reviewers with 5 star reviews and only 1 review). Dexters Clapham are the absolute worst estate agent I've ever dealt with.
Getting in touch with these people is impossible; they also love to try and see what illegal practices they can get away with, such as ignoring my attempts to get my deposit back.
Also lived with broken furniture for months because these clowns refused to replace it.
If you can, AVOID.NegativeResponsiveness, Quality, Professionalism
Alex · 27 August 2021
Agent replied · 21 June 2024
Dear Mr Smith, I am concerned to read your review and if you could contact me directly with further details of which property this relates to, I can ensure that the Managing Director of the office looks into this for you. I can assure you that we do monitor all Google reviews for authenticity against our database. We believe that overall we do deliver a great service and are confident that our rating is genuine. md@customerrelationsteam.co.uk kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleA massive thank you to the team at Dexter’s during my tenancy. A special thanks to Lauren who provided a friendly and professional service and kept me updated pro-actively when it came to the end of my tenancy. Worry-free!
Amy · 4 October 2019
Agent replied
Dear Amy, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDunica was super helpful and we wouldn’t have found such a nice place without her support!
Julia · 22 June 2023
Agent replied · 21 June 2024
Dear Julia, Thank you for taking the time to leave a lovely review regarding Dunica. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe are movingly from Ireland to London and so far have had an excellent experience working with Dexters. We were shown a few different properties in the area by Jack who has been super!! He has a great knowledge of the area and made the experience of finding a new home that much easier and enjoyable:) Would recommend if looking to move to London!
Benjamin · 22 June 2023
Agent replied · 21 June 2024
Dear Benjamin, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte Kennedy has been our property manager for the past year now. She response quickly to emails & is always remains solution focused, no query is too small. Thanks for all your help Charlotte it's been an absolute pleasure.
Georges · 29 July 2019
Agent replied
Dear Georges, Thank you very much for your great review regarding our Clapham High Street Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleDunica was really helpful throughout the whole process. Would definitely recommend
Anna · 25 October 2023
Agent replied · 21 June 2024
Dear Anna, We really appreciate you taking the time to leave such lovely comments about Dunica. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleAbsolutely appalling experience so far with the property management team at Dexters as a tenant. Since moving into a flat managed by Dexters 6 months ago we have had a a number of issues related to billing and accounts for the property including an incorrect meter reading provided by an agent during our check in resulting in a £250 bill for our first month, a second account we were not notified of until receiving a letter for the owner that services would halt and an account set up by their team with an incorrect email address. The team at Dexters have been absolutely useless in helping to rectify any of these issues with a "sort it yourself" mentality and ignoring requests to return phone calls when contacted.
If we're ever in search of another rental I would think twice if Dexters were the managing agents.
Ben · 15 July 2021
Agent replied
Dear Ben, it is disappointing to read your review and James Bowd the Head of the Property Management team will be looking into the points you have raised with the team and will be in contact with you to discuss. Our service levels are really important to us, I am sorry that you have been experiencing issues since your move in and we will be working to resolve this with you. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI worked with Matt Hartwell who went about and beyond to help us find a house. He was responsive, courteous and very helpful. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Matthew · 12 January 2022
Agent replied · 11 January 2025
Dear Matthew, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI would highly recommend the service we received. Dunica was wonderfully helpful and friendly.
Tom · 22 June 2023
Agent replied · 21 June 2024
Dear Tom, Thank you for your 5 star review, and mentioning your experience with Dunica in our Clapham High Street office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDunica was extremely helpful in assisting us sort our home very quickly. Thank you!
Matthew · 22 June 2023
Agent replied · 21 June 2024
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Dunica. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had the best possible agency renting experience with our beloved Matt. He handled absolutely everything for us from price negotiation to the smallest details. He was incredibly responsive and was just great in general. A real asset to the team at Dexters. We love him so much we even suggested that he come along to a house-warming party when we are allowed to celebrate properly. Thanks for everything Matt and Dexters you made our first agency renting experience an absolute breeze!!
Lulu · 3 March 2021
Agent replied
Dear Lulu. Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleVery happy with the service received from the company in managing our property. Sanjay Katiyar is always very helpful and professional, I would recommend both him and the company if you need property management in the future.
Ralph · 29 July 2019
Agent replied
Dear Ralph, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 4/5
GoogleI would like to thank Charlotte Kennedy for being such a helpful and genuine person. She helped the whole moving in transition so smooth and we couldn't thank her enough.
Dan, Ashley, Frankie, Briar, Chris and Nathan
Daniel · 29 July 2019
Agent replied
Dear Daniel, Thank you for taking the time to leave your review. It is encouraging to read that Charlotte and the Clapham High Street are doing so well. Kind regards, Sam Farnan Customer Relations Team.
★★★★★ 5/5
GoogleHad a great experience with Dexters. Our agent, Michael Downey, was extremely helpful, he organised multiple flat viewings and provided us with fast and efficient service with regards to any queries we had about our flat. Definitely recommend.
Edward · 17 October 2024
Agent replied · 23 October 2024
Dear Edward, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI’m 4 years now with this company it’s really fantastic people on this office any problem i had with my flat next days it’s done,,
And Special 5⭐️⭐️⭐️⭐️⭐️. For
Daniel Queen,
Amazing guys and really professional on everything.
Lulzim · 16 October 2024
Agent replied · 23 October 2024
Dear Lulzim, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleVery enjoyable tour with Jack - he knows his stuff, entertaining and a great salesman.
Emily · 3 August 2025
Agent replied · 2 September 2025
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
