Trusted Agent profile
★★★★★
116 reviews across 2 platforms
165 Fleet Street, London EC4A 2DW
Daniel Watney's London office at 165 Fleet Street is rated 3.7 out of 5 across 116 reviews on two platforms, including 100 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFantastic after care service. Even several months after I stopped being a tenant the team were extremely helpful and communicative with retrieving misdelivered mail etc.
Dear Edward, Thank you so much for taking your time to leave a review and your great feedback. We are working hard to provide the best service. We shall pass on your kind words to the team.
5/5
GoogleDaniel Watney are simply the best estate agents I have ever dealt with. Alice Telfer and Aisha Malik are always responsive, helpful and friendly in all interactions and any issues with the property (or indeed any other needs I may have). I would highly recommend them both!
1/5
GoogleWorst managing agents EVER! Don't let Daniel Watney near your property! Our building has been left in a terrible state since DW took over management. Crime takes place in front of the CCTV we pay for and DW can't even access the footage we are paying for - they tell us we have to somehow get the videos for ourselves and take it to the police! Flooding, insurance claims, resident disturbance in the night, stuff everywhere, gross common areas, violation of planning laws...you're on your own and DW won't even respond to emails or calls.
1/5
TrustpilotWorst managing agents EVER
Worst managing agents EVER! Don't let Daniel Watney near your property! Our building has been left in a terrible state since DW took over management. Crime takes place in front of the CCTV we pay for and DW can't even access the footage we are paying for - they tell us we have to somehow get the videos for ourselves and take it to the police! Flooding, insurance claims, resident disturbance in the night, stuff everywhere, gross common areas, violation of planning laws...you're on your own and DW won't even respond to emails or calls.
1/5
GoogleI'm not sure where to start! I have been living in London for 15 years and have dealt with so many estate agents, but none as slippery as this company. I think it might be a culture, as each agent is as incompetent as the last. Please save yourself time and choose a different flat. It's a full-time job chasing these guys for a response.
1/5
TrustpilotI'm not sure where to start… Dont, save yourself!!
I'm not sure where to start! I have been living in London for 15 years and have dealt with so many estate agents, but none as slippery as this company. I think it might be a culture, as each agent is as incompetent as the last. Please save yourself time and choose a different flat. It's a full-time job chasing these guys for a response.
1/5
GoogleInterestingly, despite the phony emails they sent, when called the agent, he hardly spoke English, and his manager wasn't much better either. All the Matt's and Stephen's suddenly couldn't understand the simple question, which house number I need to go to, so they rather vanished and blamed me for not to show up. I did show up and waited for 'Matt' in the rain for 20 minutes. When I told them I'm going to write a Google review, the manager's, 'Stephen' answer was: 'We will use our legal position in case of any comments you make.' ... Now, are you kidding me?????
Juli, Prospective tenants are provided with the correct address and meeting arrangements, and it is unfortunate that you had an issue with locating the property. Furthermore, we are most surprised to your comments as to the proficiency of our staff in English - we simply don’t understand the basis for these as the staff members referred to are fully qualified. It appears many months have elapsed before these comments have been posted, but we hope you have a more positive experience in the future.
4/5
GoogleCurrently letting with them and we are all so happy with how responsive the team is. We were definitely sceptical after the previous comment but our experience has been good. After moving in we have had some small issues, but they have got someone in as soon as possible to sort it. Very friendly team who quickly respond over email or phone. The only think I would say is that they may ask for a deposit larger than 6 weeks, so keep that in mind.
Thankyou for the comment Natasha, we're glad you've settled in well.
5/5
GoogleWe were renting from Daniel Watney for over three years and had very good experience. PM Amber is very helpful and always quick to respond.
Hi Roman, thank you for your kind review. We will be sure to pass this onto Amber. We are glad we have helped you over the past three years and hope to continue in the future.
5/5
GoogleWe have only started working closely with Daniel Watney for the last couple of months providing a Passive fire protection service for the properties they look after, the communication from them was very clear and precise which made our job easier as we could provide a service exactly how they wanted and also the staff were very helpful with any queries and questions we have had.
Hi Stephen, your comments have been shared with our entire team at Daniel Watney. When we hear from happy clients like you, we spread the positivity around! Hope to serve you again soon. The team at Daniel Watney
1/5
GoogleAwful. We were looking for a managing agent and called them. I endured a series of incompetent calls in which I was put through to the wrong person, messages weren't returned etc, then spoke at length to someone knowledgeable who never called me back on follow up, despite me sending him multiple texts and calling. Many times when I called reception no one picked up at all. If that's how they treat potential new business, can't imagine how poor the service would be if contracted.
1/5
GoogleApalling company No service at all They also have very dubious accounting and keep zero communication with leasholders, cause delays to simple necessary houseworks, a disgrace
5/5
GoogleThe great thing about Daniel Watney is that the agents are professionals who will always get back to you quickly when you have a pressing issue. It gave me so much peace of mind.
Dear Euan, Thank you for leaving a great review. We are glad you received such good service. Do not hesitate to contact us in the future. We shall pass you feedback onto the team.
1/5
TrustpilotThe ABSOLUTE WORST commercial agents I have experienced over 20 years
Save your time and sanity by steering clear of these guys. Trust me, even if the property they have advertised seems perfect for your needs, LOOK ELSEWHERE!!!! There are plenty of other options available.
Dear Sarah, Please could you contact info@danielwatney.co.uk and let us know which property you were interested in as we would have registered you and cannot find you name in our records. We are keen to learn and improve and we are already putting steps into place to ensure this doesn't happen in the future. Best wishes Gaby - on behalf of Daniel Watney
5/5
GoogleThese guys and George was brilliant and helped us reclaim money owed
Rod, Thank you for leaving a 5-Stars review. At Daniel Watney, we continuously strive to serve you better and I am so glad that George was able to assist so well and he was able to help you to reclaim money owed. That makes us all happy! Looking forward to serving you in the future! Best Wishes Daniel Watney Team
5/5
GoogleI let a house through Daniel Watney for 10 years. It's an old property and that was through the begging of the 20s, which saw a huge raise in rents. So not the ideal circumstances for fostering a positive relationship between landlord and …
5/5
GoogleI had an exceptional experience with Daniel Witney during my tenancy. Their professionalism was outstanding, and they were always quick to address any maintenance issues we encountered. At the end of our tenancy, the team fairly assessed our deposit deductions. They were considerate in their approach, taking into account normal wear and tear and only deducting a reasonable amount to cover any actual damages. This made the whole process of moving out a lot less stressful and more streamlined. Their transparency and consideration were much appreciated. I highly recommend Daniel Watney for anyone seeking a reliable, efficient, and professional letting agency.
5/5
GoogleEllie Ellam was very helpful in assisting me with any issues I had with the property and ensure everything I needed was taken care of in a swift and professional manner.
5/5
GoogleWe lease a flat managed by Daniel Watney, we have had excellent experience with them, they are efficient, professional, kind and very supportive of all our needs. We would highly recommend them.
5/5
GoogleVery professional and supportive team
1/5
TrustpilotBlock management is atrocious
Block management is atrocious, our accounts are outstanding for 4 years, Fire door survey done 1 year ago still awaiting completion. Raised with senior partner, electronic acknowledgment, nothing more.
Thank you for taking the time to leave a review. A Senior Manager will be making contact with you over the next few days. Kind regards - Gaby on behalf of Daniel Watney
5/5
TrustpilotDaniel Watney do a good job for us
Daniel Watney have done a great job for us over the years, always proactive, easy to deal with and competitive pricing. Very happy with the service.
Thanks for your postive feedback - we will pass it on to the Business Rates team.
1/5
GoogleBased on my experience with Daniel Watney and supported by an independent Tenancy Deposit Scheme adjudication (case EWI00011849), I would be cautious about renting through them. They attempted to claim excessive amounts from our deposit, …
5/5
GoogleI have dealt with Lina Meza who I found to be very professional and helpful. She was very efficient and thorough in replying to queries which allowed for a smooth straightforward transaction.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Daniel Watney's London office has 116 reviews across two platforms: 100 on Google, 16 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Daniel Watney is rated 3.7 out of 5 across all 116 reviews, and 4.0 out of 5 on Google from 100 reviews, checked 9 October 2026.
Daniel Watney, 165 Fleet Street, London EC4A 2DW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.