Trusted Agent profile
★★★★★
116 reviews across 2 platforms
165 Fleet Street, London EC4A 2DW
Daniel Watney's London office at 165 Fleet Street is rated 3.7 out of 5 across 116 reviews on two platforms, including 100 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleEllie was an exceptional rental house manager. She was always incredibly responsive and supportive, promptly addressing any queries or requests I had. Her efficient problem-solving skills were invaluable, such as when she quickly resolved a …
Thank you for your wonderful review! We’re thrilled to hear that Ellie provided such exceptional service and made your rental experience smooth and hassle-free, we’ll be sure to pass along your kind words.
5/5
Google"Proof is in the pudding" as they say. After 21 years with Daniel Watney, a change in personal circumstances has meant I have had to leave the flat I rented and called 'home' for such a long time. Aside from the contractual annual inspections, I enjoyed almost complete peace and quiet, and left undisturbed by the management team looking after me. Having said that, whenever I had an issue which needed attention, this was always dealt with quickly, safely and efficiently, and often using the same few contractors to attend. I was always copied into emails sent to contractors who were asked to contact me directly to arrange either key permission or to give access at a time convenient to myself. Even at the height of the pandemic, Daniel Watney managed to prioritise maintenance issues, and have them rectified in next to no time. Covid restrictions were always taken into account, and I never felt unsafe when any contractor was in attendance. As I said at the start, "proof is in the pudding" and I wouldn't have stayed for 21 years if this pudding was unworthy. I can only recommend with the highest respect and gratitude. Ricky, 339.
Thank you for your kind words, Nicole has asked me to pass on her best wishes to you for the future in your new location. Gaby
5/5
GoogleWe rented a flat in Greenwich via Daniel Watney for the past year and a half, before we relocated to the other side of London. I would not hesitate to rent from them again. The team were friendly and attentive, and the few repairs we needed during our time there were fixed very quickly. The end of tenancy process was smooth. They let us break out of our tenancy 3 weeks early, and we received our full deposit back too. Would recommend them!
1/5
GoogleWish there was option to give them 0 stars, advertised retails unit on their website, sign on street Caledonian Road, called them several times email them twice. First was told person dealing with retail unit is on holiday. Then emailed them no response called them again in few hours was told this time person was never on holiday unit has been let already but surprisingly it is still live on their website bunch of liars with suit and tie think are professionals running business cow boys they are Cant name both so called professional here on google due to google policy initials are C and D, both are useless management if you dont want your staff wasting time you better make them work . First waste of time having them sitting on desk lazy enough not able to respond to client emails Second waste of client time probably does not matter for you but surely matters you dont pay them to sit on their desk
Saad, We don't have anyone at the firm with the initials C and D. However you are welcome to call the office to discuss.
5/5
GoogleAlice Telfer is an amazing and one of the most professional estate agents that we’ve had the pleasure of working with. She has been staying in touch with us via email and phone calls to see how our property search has been going and how she is able to further help us with our search, advice and explanation of the entire leasing process which is a rarity amongst other agents that we have found. She is always emailing and following up re properties that she feels is an ideal fit for my family and I based on our criteria and is continuously doing so. She is very attentive to our requirements and STICKS to our budget request which is very important to us as some agents with other companies just don’t understand the importantance of this. Having an agent who listens to your requirements and tries to help tick all the boxes off is very important when looking for a property to rent as it is already a stressful process to search for the right property, the last thing you want is an agent that goes out of left field and doesn’t adhere to what you’re trying to articulate and communicate and this is certainly NOT her. She has been and continuously is very attentive to our property needs and search. Excellent!!! I highly recommend Alice for anyone who is looking to rent and I will surely approach her again and again for our property needs not just for this time but also in the future. I thank you so very much Alice for your hard work and dedication towards our property search and my family. Kind Regards, Shevy
Thank you for the lovely feedback Shvata, and we're pleased your experience with our services has been positive. Alice, like all our agents, make sure they understand every tenants requirements so they can shortlist the most suitable properties on the market. Thank you for identifying Alice - we'll be sure to let her know her hard work is appreciated!
1/5
GoogleThree years after we moved out of a rental property used to be managed by DW, we got a series of emails claiming we owe them money for fixing the heating, given the facts: 1. We have never fixed a heating, 2. Invoice date is three months after we move out, 3. We had a clean inventory check list when we move out, 4. It’s not a tenant’s responsibility to fix heating. Emailing them and calling them doesn’t help, we still get emails asking for money. Impressive! - Edit: we were contacted by DW after this review, and it’s solved now.
Thank you for leaving a review. I am pleased the matter has now been resolved for you.
5/5
GoogleMy family and I have lived in an apartment managed by Daniel Watney for the past 9 months and our experience has been outstanding. The apartment itself is in excellent condition and has met all of our needs. Any time minor maintenance issues have come up, they have been handled promptly and professionally. I want to give a special shout-out to our property manager Aisha. On the rare occasions when we've had small issues, Aisha has personally ensured that everything gets resolved quickly and with high quality. Her responsiveness and dedication to keeping tenants happy really stands out. She is a huge asset to Daniel Watney. Overall, we've been very pleased with our experience renting from Daniel Watney over the past 9 months. Between the great apartment, proactive management, and stellar customer support from Aisha, they have made us feel right at home. I highly recommend them to anyone looking for a well-managed place to live. Thank you Daniel Watney and Aisha for everything!
Dear Dmitry, Thank you so much for taking your time to leave a review and your great feedback. We are working hard to provide the best service. We shall pass on your kind words to Aisha and the team.
1/5
GoogleThe ABSOLUTE WORST commercial agents I have experienced over 20 years. Save your time and sanity by steering clear of these guys. Trust me, even if the property they have advertised seems perfect for your needs, LOOK ELSEWHERE!!!! There are plenty of other options available. We were initially hesitant to arrange a viewing with them due to their terrible reviews, and unfortunately, those reviews were spot on. After viewing the space, every SINGLE attempt to communicate with them has been a nightmare. It can take up to a week to get a response to an email, and that's if they reply at all. You can’t reach them on the phone either; if someone does answer, they’ll either transfer you to the wrong person or promise a call back that never happens. On a couple of occasions, they didn’t even ask for a name or number but said we would receive a call back, ridiculous. After wasting so much time, we decided it was best to look elsewhere as we couldn’t imagine dealing with them long-term. I also advise LANDLORDS to STEER CLEAR of these guys. They have zero urgency to get your property let, likely because they’re not the ones losing money with your property sitting empty. These agents are the reason good Central London agents get a bad name. A good office location and a high headcount don’t equal good service. These are the ABSOLUTE WORST commercial agents I have experienced in over 20 years of doing business in Central London. You have been warned!!!!
Dear Sarah, Please could you contact info@danielwatney.co.uk and let us know which property you were interested in. We would like to know more to assist you.
5/5
GoogleWe’re currently in a lovely 1-bed let and managed by Daniel Watney. From the outset, they’ve been incredibly responsive, friendly and facilitating. The initial letting process can be painful and I’ve had previous experiences which rather make me dread it, however DW were very helpful and made it all very easy. The residents pack has everything you need for all eventualities, and when reporting any issues they’ve been fab. Thank you to Maria and Alice and the rest of the lettings team!Would highly recommend for a pain-free letting experience.
5/5
Trustpilot28 Year Relationship
I first began my association with Daniel Watney in 1998 when I purchased a buy to let property for which they were the managing agent. Hence I began a
5/5
TrustpilotWe have been tenants for the past 2…
We have been tenants for the past 2 years and just wanted to say special thanks to Ellie Elam from the property management team. She has been absolutely amazing to deal with, always promptly responding and super helpful. Thank you!
Thanks - we shall pass it on and make sure she gets some recognition. She is a star.
5/5
GoogleOur Agent Alice was very polite and reachable in every step of the way. My husband and I are new residents in London and we were not familiar with the rent process here - so Alice help us get though all the way, from scheduling the visits until the acceptance of our offer. After that, we started the paperwork and Ania that also did a few meeting to ensure everything was correct. It took only 10 days between scheduling the visit and moving to our new flat! Amazing service Daniel Watney!!! Congratulations! And special thank you for Freddie and Natalia that did all our reference checks!
5/5
GoogleI’ve had an excellent experience with Daniel Watney! Electra has been especially amazing, she made arranging furniture installation so smooth and stress-free. Any maintenance issues I've had have been resolved quickly and efficiently, which I really appreciate. Fantastic service overall. Highly recommend!
5/5
GoogleHave rented a flat managed by Daniel Watney for more than 20 years (!!!). They've always dealt with issues speedily. Shoutout particularly to Electra at the Helpdesk who is not only super-efficient but also friendly and very nice to deal with. Very much appreciate her help over the years.
Beatrice thank you so much for this 5-star review. We really appreciate you being a client and helping to share the word about us. We're here for you anytime. Are you able to give any details as to which department assisted you or better still, who?
5/5
GoogleThe account manager Aisha is very professional thanks for your assistance and follow up 😊 …
Thank you for leaving a review. We appreciate your comments. We will pass your feedback on to Aisha.
5/5
GoogleAisha Malik is our property manager and has been very responsive, approachable and understanding in helping us resolve our issues, which makes us feel a lot more at home.
5/5
GoogleAisha Malik is a great PM. Very helpful, on point and quick addressing issues. Thank you!
Thank you for leaving a review. We appreciate your comments. We will pass your feedback on to Aisha.
5/5
GoogleWe’ve been renting a flat with Daniel Watney for nearly two years now, and overall, the experience has been very pleasant. Recently, we encountered a significant issue - a water leak in our bathroom that started to affect the ceiling and …
Thank you so much for sharing your wonderful experience and for highlighting Gracie's exceptional service! We’re thrilled to hear that your overall experience renting with Daniel Watney has been pleasant and that Gracie was able to step in and assist during a challenging situation.
5/5
GoogleI've had a great experience as a tenant of Daniel Watney. They're very responsive and take great care of their tenants and properties. They're always available and resolve any issues quickly and efficiently. The property managers are very …
Dear Richard, Thank you so much for taking your time to leave a review and your great feedback. We will pass your feedback onto the property management team.
1/5
TrustpilotBased on my experience with Daniel…
Based on my experience with Daniel Watney and supported by an independent Tenancy Deposit Scheme adjudication (case EWI00011849), I would be cautious about renting through them. They attempted to claim excessive amounts from our deposit, including £2,736 for redecorating a property that wasn't freshly decorated when we moved in, £804 for cleaning despite us leaving it in reasonable condition, and £503.76 for various repairs. The independent adjudicator significantly reduced most of their claims, finding them unreasonable.
1/5
GoogleOne star is even too much . After much research on Block management companies, chose Daniel Watney. They are on a 6 month trial with a view to a long term contract. So far they have been useless. And this is the trial period. After posting 2 years ago I have to say that the service from Daniel Watney is worse than ever. They are totally incompetent. It is incredible that they can still operate as they are just useless. I suggest that anyone looking for a managing agent to block manage a small property stay well clear of these people
Hello Robert, We are sorry to learn that you’ve not had a positive experience with our services. Please call our office where we can explore this further and ideally resolve.
5/5
GoogleOur flat is managed by Daniel Watney and we’ve had such a positive experience. Ellie in particular has been amazing, super friendly, efficient, and always ready to help. She’s really made everything feel easy for us. By London standards, this is a solid 10 out of 10!
1/5
TrustpilotHuge lack of competent communication and kindness towards their clients, especially one that was with them for over a year
I've been renting with them for nearly 2 years now, the first year was without any problems, so when my fixed term lease ended I emailed and asked to extend for another 12 months explicitly. The rent increased and I was happy to pay extra, the staff at Daniel Watney talked me through this.
HI Sindy, We have been in touch with you around the time of your issue. We shall look into our processes to see if any improvements can be made. Best wishes Gaby - on behalf of Daniel Watney
5/5
GoogleI have worked with Daniel Watney for the last 5-years. They're an excellent company to work with. I wish everyone was as good as they are. …
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a great experience with us. Our team is dedicated to providing excellent service, and it's wonderful to know that our efforts made a difference for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Daniel Watney's London office has 116 reviews across two platforms: 100 on Google, 16 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Daniel Watney is rated 3.7 out of 5 across all 116 reviews, and 4.0 out of 5 on Google from 100 reviews, checked 9 October 2026.
Daniel Watney, 165 Fleet Street, London EC4A 2DW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.