Trusted Agent profile
★★★★★
127 reviews across 3 platforms
169 New Kent Road, London SE1 4AG
Cubix Estate Agents's London office at 169 New Kent Road is rated 4.0 out of 5 across 127 reviews on three platforms, including 120 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe were tenants and Raste was the property manager at a Brixton flat. Seriously nice guy, and a good change from the penguin men that normally take up those posts. Our place was on the market towards the end of our lease, and I've never seen an agent work so hard to sell a place for the sky high price the landlord desired - and it was damn high. He did well.
1/5
GoogleI rented with Cubix a while back. We had a lot of significant, persisting issues with the property while renting: the downstairs room flooded, the house had damp and mould in most rooms, and the showers had no hot water for many months. An independent contractor found that the damp and mould were caused and exacerbated by serious structural issues with the house, including a lack of air vents in the windows and several installations using the wrong pipes or materials. Despite reporting issues to Cubix promptly, the majority were slowly or never resolved and we eventually had to find a new place to live even though we loved the area and the location of the property.
Hi Ana, I do hope you’re well in this difficult time. I really am sorry for all the issues that you encountered during your stay. It wasn’t very pleasant for you and your flat mates. For many months, not only Cubix but the landlord of the property himself attempted to rectify the issues. After damp treatments, window adjustments, roofers, gas engineers and plumbers sadly the issue was still in place. What you have failed to mention is that after all of the above it was Cubix that arranged for an independent surveyor to come in to get the bottom of the issue. Once the report came back and showed far bigger problems, the landlord and Cubix put a plan in place to get these problems rectified. The owner spent tens of thousands trying to resolve the issues, which you were informed about at every step. More so, you we’re then compensated, which you agreed to, and we’re allowed to break contract as the issue was ongoing. I’d like to also point out that nearly every issue you encountered, I (Raste) personally attended the property with tradesman so that I could understand better and help resolve the issues. I made sure you had someone face to face to deal with rather than just a phone number or an email address. We appreciate you taking the time to write a review (your first one) three years after the incident, at a time when small businesses are struggling to survive. We hope you’ve since found a property that is more to your liking.
1/5
GoogleUnfortunately we did not have the best experience with this agency. We found a lovely flat and paid the deposit which was 5 weeks rent plus the first months rent on top, all within a couple of days after our viewing. The first agent stopped replying to our messages completely, as soon as we had sent the payment, to which we later had found out he had gone on holiday & left us in the dark. Following this, all communication was awful, with each member of staff providing us with conflicting information. Two of our planned move-in dates passed as the confirmation process was prolonged for several weeks. As students we were keen to start moving in our belongings before our university courses started. We were constantly having to chase everything up with the agents as we were not getting definitive answers, to which a member of staff named Raste then complained about, saying that we were being "too demanding". Furthermore, we were told that the holding deposit we had paid was to secure the flat, take it off the market and stop all viewings. After several weeks of going back and forth, the agency then quietly put the flat back up for advertisement, which I found out about myself! They explained to us that it was the landlord who had suggested putting the ad back up, but after speaking with the landlord directly, we found this to be untrue. They ruined our experience and wasted ours and the landlords time. Would not recommend!!
Hey, I am sorry to hear your experience with us was not a good experience. I have investigated this and can see that upon putting the deposit down you were informed referencing would be required and you were given the details on what would be required to pass referencing. Unfortunately, only one out of the three of you passed referencing and one of the references came back incomplete as the information provided was not accurate. The guarantors also failed referencing so unfortunately there is little we can do if the owner requests referencing especially if its false information provided by one of the tenants which delayed the referencing stage. The delay for the move in dates was due to the referencing not passing, which was explained to you at the start was required before moving in. The property was taken offline once your deposit was paid but once we concluded you would not pass the referencing we re-advertised, and you were immediately refunded the deposit you paid in full. We would be happy to help find you property in the future but please understand we don’t control the referencing stage as it’s outsourced so all information provided must be accurate otherwise it will cause further delays. Feel free to get in touch with us if you have any further questions on 0203-582-7710 or you can email us on info@cubixestateagents.co.uk
1/5
GoogleI can't believe the audacity. The apartment they showed us was an absolute dump, a far cry from the glamorous photos on the listing. It's clear how they are trying to swindle unsuspecting renters with their deceptive tactics. I compared the photos on Spareroom with the actual flat and I can confirm that it's absolutely a different property than the one advertised. I even told the agent who was showing us the place that maybe there was a misunderstanding as we thought she was showing us the wrong place by mistake, but she had the audacity to lie and tell us that it was just a bit renovated and the furniture was different. We were very offended about how they played with our time. It took us more than one hour to get there and they have the guts to cheat and deceive us like this. Just a heads up that I will report this to Spareroom as well and see a way of writing a formal legal complaint.
5/5
GoogleCubix Estate agents sold our house and made everything in the process so go smoothly. Nothing was ever too much for them and the customer service was always 5*. Selling our house was a very stressful time but thanks to Kai and Raz, we always felt at ease. We would recommend Cubix Estate Agents to everyone!
1/5
GoogleUnaccaptable service. I had a viewing for renting a flat. They cancelled it 15 minutes before. They said they don't have keys... 'Would you like to reschedule?' As I couldn't go, my friends were already on their way. My friends tried to call them straight away with no luck. Then after half an hour they picked up the phone. Rescheduled for next day. AGAIN, an hour before viewing, they cancelled it without giving a reason. They TEXTED ME!!! Instead of calling my friends!!! They had an arrangement with them not with me!! Since then no news from them... AVOID THIS AGENCY. There are plenty other ones around!!!
Hey Melinda, I would like to first of all apologise for your experience with Cubix Estate Agents. Unfortunately for that particular property we had been let down for the collection of keys. We tried to contact you as soon as we were made aware it would't be possible. Unfortunately since you made the booking we only had your contact details, we was unaware someone else would be taking the viewing otherwise we would never have booked this in with your details. When your friend called back to reschedule they gave your name and number for the appointment the next day, being a Sunday we still was unable to collect the keys so we once again cancelled with enough notice. Unfortunately again we can only cancel with you and not your friends as they only gave your details. I hope the experience hasn't put you off using us again but I urge you and your friends to give correct information when booking viewings so that we can contact you/them in the event of any changes or cancellations. Good luck in your property search and feel free to get in touch with us should you need any further assistance. Cubix Team.
5/5
GoogleWe had a really good experience with Cubix (and that's the first time I've ever been able to say that about an estate agent after more than ten years of renting). They were always easy to talk to and straightforward. There were none of the usually endless hidden fees at the start or end of the contract. I would highly recommend them
1/5
GoogleDo not waste your time or money with these guys. They are embarrassingly bad at their job. There is no communication amongst them and no one ever knows what's going on. They only reply quickly if it suits them and it takes them ages to get anything done.
1/5
TrustpilotI can't believe the audacity
I can't believe the audacity. The apartment they showed us was an absolute dump, a far cry from the glamorous photos on the listing. It's clear how you are trying to swindle unsuspecting renters with your deceptive tactics. I compared the photos on Spareroom with the actual flat and I can confirm that it's absolutely a different property than the one advertised. I even told the agent who was showing us the place that maybe there was a misunderstanding as we thought she was showing us the wrong place, but she had the audacity to lie and tell us that it was just a bit renovated and the furniture was different.
5/5
GoogleWe have worked with Cubix since 2017. Great team and very good services.
5/5
GoogleI have a good experience with Cubix during my tenancy !
1/5
GoogleEstate agent didn't bother showing up to the viewing and didn't respond to text, email or call. Turns out they were at another viewing! I then called up his office, only to be told that our viewing had not been put into the calendar and also that the property was no longer even available! We had arranged this viewing by email the evening before, when the agent offered a particular time for the next day and then I promptly wrote back accepting it. I had also provided my phone number, as asked. No response until I had arrived, waited and finally complained. The best part is that the estate agent is still trying to claim that they were in the right! I want my £10 TFL travel fare back. Avoid this highly disorganised and unprofessional firm.
1/5
GoogleVery interesting how this agency had very bad reviews until few months ago, and now they are only showing 88 overall positive comments. Just thought it would be useful for future customers to get a slightly more realistic picture of what renting with Cubix entails. I have been renting (small flat in London) with this agency since September 2021, and had all sort of issues. Where to start? My flatmates and I were told that we could move in on the 10th of September, and thus came back to London on that date, just to find out that the house was not liveable yet. We had to sleep in a friend's living room for 5 days as a consequence. When we could finally move in, we discovered mould in the bathroom and in one of the bedrooms, holes in the kitchen floor, and in one of the bedroom doors. All of this despite our contract guaranteeing that the flat would have been renovated and deep cleaned before our arrival. Throughout the year, we had to shower with worms, unclog the sink at least four times (despite being very careful when washing our dishes) and be careful not to slip on the bathroom floor, as one pipe was leaking the whole time. Despite having complained many times with our landlord and with Cubix, our emails were often met with rude answers (e.g., "Are you guys using the shower curtain?", implying that the bathroom floor was wet because of us, and not because of the rotting pipe found by the plumber), or simply ignored. In synthesis, before renting with Cubix, you may wanna think twice and carefully consider other options. Best wishes!
5/5
GoogleAlways provide professional services and reply promptly
5/5
GoogleThe two boys were in their first year at university in London. They found this company on the Internet, and they've been a big help so the boys can start school without having to worry about bills and house facilities. Many thanks to a girl named Ferney, who was so patient and professional that the children quickly adjusted to life in London.
5/5
GoogleBrilliant experience with Cubix, the guys are super friendly and attentive. Raste was helpful with every question and query we had as students and first time renters. We all felt very comfortable with the openess about everything, something we simply didn't get when meeting with other agents previously. 100% recommend, great experience renting with Cubix.
5/5
GoogleCubix have been absolutely great. Raste has been so helpful and friendly throughout the whole process and is always happy to help. I would recommend them to any of my friends and family in an instant. Thanks Raste and team, we're so glad that we have such down to earth and polite estate agents!
5/5
GoogleI was very happy with Cubix estate agency and their services! I ran into so many shady estate agencies while living in London that just wanted to rip you off. I could trust Cubix 100%. Thank you Cubix for all your help. Ps. Raste is the best!
5/5
GoogleI was very happy with Cubix estate agency and their services! I ran into so many shady estate agencies while living in London that just wanted to rip you off. I could trust Cubix 100%. Thank you Cubix for all your help. Ps. Raste is the best!
5/5
GoogleReally good customer service. The Director of the company took the time to talk through concerns that I had about a Landlord and how best to manage those. They take their ethical responsibilities seriously and will act in the interest of all involved.
1/5
GoogleI fully agree with @Vntinaaa. They don't reply to emails - forever on vacation. They don't know what is happening in their own company. Complete disorganization, lack of professionalism and knowledge. If there is a problem with the property they just ignore you and don't reply to emails. And what is a true proof of their unprofessionalism is sharing my personal data with tenants. One of the tenant was telling me what is wrong with my application because the agency didn't replay on emails neither phone calls but they were sharing everything to the current tenants! The worst Agency I have ever met in my entire life. Also be careful about their contracts which are very unfavorable for tenants
5/5
GoogleFive stars. Can't rate Raste and the team enough. They were a breath of fresh air with the move and even met me on the tube one time as I locked the keys in the house. Again, five big stars!
5/5
Trustpilotcubix sold my property in March and I…
cubix sold my property in March and I was over the moon with the service they provided. From start to finish Kai and his team were great.
5/5
TrustpilotKai and Ras were both very helpful and…
Kai and Ras were both very helpful and friendly throughout the sale of our flat. We appreciated their regular communications and continually pushing through the sale.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cubix Estate Agents's London office has 127 reviews across three platforms: 120 on Google, 1 on Yell, 6 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Cubix Estate Agents is rated 4.0 out of 5 across all 127 reviews, and 4.1 out of 5 on Google from 120 reviews, checked 9 October 2026.
Cubix Estate Agents, 169 New Kent Road, London SE1 4AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
