Trusted Agent profile · London
★★★★★
600 reviews across 3 platforms
First Floor, 40-42 Charterhouse Street, London, EC1M 6JN
Complete Prime Residential Ltd's office in London, at First Floor, is rated 4.2 out of 5 across 600 reviews on three platforms, including 428 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI would like to give a shout out to Nahida Hussain who always has time for myself and my husband when ever we have any problems or quieries. She is super fast at responding to emails with us living abroad too, she also called me to introduce herself as our property manager.
5/5
TrustpilotShamira Dar
Have dealt with Shamira Dar for several years now. Always efficient - and always timely in responding to queries.
5/5
GoogleThank you Ashleigh for your prompt response and care in managing my account and every day queries. Much appreciated.
5/5
TrustpilotChrystalla has been fantastic
Chrystalla has been fantastic. Great communication and very helpful throughout.
5/5
TrustpilotGreat Experience
We have been living in this flat for four years, and had multiple issues on number of occasions but everytime we contacted to customer service to resolve the basic issues it get done without any delay. So we, as tanents are very satisfied happy with their service.
5/5
TrustpilotShamira was helpful
Shamira was helpful! Thanks for your efforts for getting our power back on out of office hours.
5/5
GoogleHarry Emsall has been a great agent and helped me throughout my residency, very helpful in every occasion.
5/5
GoogleGeorge has been a great help as my new apartment in Axell House. Given a couple of issues, he immediately followed up the issues and resolved the issues quickly - this is essential as I live overseas and ensures the tenant is satisfied. Thank-you
5/5
GoogleTerence Lane is extremely helpful and very prompt in responding. All the problems, issues, and questions are typically being sorted within few days - such a relief to have understanding and reactive property manager! So far this is the best experience of dealing with property manager in London
5/5
GoogleShamira has been really great, very professional, responds quickly to all my quest and has made the move a smooth transition for me.
5/5
GoogleThank you to Reni for getting a major renovation done on our apartment and then getting it rented out - looks great and hopefully the new tenant enjoys it. Reni is always highly responsive and gets back to us with updates and information within 24 hours.
4/5
GoogleTerence is my property manager at Complete. He is very responsive to queries, and I always get the sense that he is trying his best to address our needs as landlords. He's been the best Property Manager I've had at Complete (and I've had at least 3).
5/5
GoogleBig thank you to Ashleigh Pearson for her continued high standards of service. She continues to be very supportive, helpful and responsive.
5/5
GoogleComplete have been managing our properties for a few years now and Ashleigh has been brilliant!
1/5
GoogleYou happily taking a “ new property “ then you find out it’s fully packed with the worst quality appliances and bad quality furniture. Than when you make some small damages and you leave the property they will deduct all your deposit with unreasonable costs even that you have to pay over your deposit... when your washing machine breaks down did not get a new one for more than 6 weeks. When they needing to pay your dry cleaning bill, of course the payment never happened. Never choose this agency, they don’t care about your tenancy or tenants at all.. typical ripping off agency.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotRyan is 'Top-Notch' and 'Client Centric'
Ryan at Complete is 'top-notch' and 'first class' with his client centric mindset. My experience with Complete is totally down to Ryan for many years now. He is service orientated, down to earth and focuses on getting things done quickly and effectively in the interests of all stakeholders (whether landlords or those renting). Given Ryan, I give complete 5 stars every time!
5/5
GoogleKarolina has been great to work with, always helpful and responsive and helping through anything needed and in a timely manner!
5/5
GoogleReally cannot recommend enough, always found the team helpful and proactive. Ashleigh Pearson is A M A Z I N G!
5/5
GoogleJodie was amazing in helping us resolve our problems quickly! Very thankful for all her help and attention. Thank you!👏🏼 …
5/5
GoogleAshleigh is very helpful and always very quick to reply. She has great communication skills and is always happy to help.
5/5
GoogleShe actively helped us. I got a flat first time in London. There were many difficulties, but she responded right away.
5/5
GoogleSafiyya has been quite proactive and helpful in resolving any issues related to the property.
5/5
GoogleKirsty has been very professional in handling my enquiries and issues about the property. Her quick response offered me a peace of mind knowing soneone who care!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMy property management agent Terry Lane is very proactive in handling issues coming out from the my buy-to-let property in London. He is switched on and reacts to & resolves issues proactively and expediently. He can help a foreign based landlord like me rest assured.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
